Trusted Agent profile · St. Albans
★★★★★
260 reviews across 1 platform
2 High Street, St. Albans, AL3 4EL
Hamptons's office in St. Albans, at 2 High Street, is rated 4.9 out of 5 across 260 reviews on 1 platform, including 260 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.
The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St. Albans office, from every platform, shown as written. First names only.
5/5
GoogleSt Albans and Harpenden teams were excellent, providing a high quality, professional and helpful service throughout the process of selling our family home. Highly recommended.
Thank you for your wonderful review liz. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
2/5
GoogleAfter living in a property for 2.5 years we had the usual dealings with Hamptons, not good or bad, until checkout. This all happened during lockdown so I understand that these aren’t normal circumstances but I am still working and still managed to safely move house and vacate and arrange professional cleaners before end of tenancy so not really an excuse. No response to emails or phone calls (from me and the landlord, who I am in contact with.) It’s been two weeks since checkout with no communication other than to request 2 days rent as their checkout was 2 days after end of contract, I was out of the property! (They don’t do them on weekends apparently,) hardly my fault! Disappointing to say the least.
5/5
GoogleGot a professional services from Hamptons and Roni was very good in ensuring that the movement was very smooth.PositiveQuality, Professionalism
5/5
GoogleFrom valuation to completion Hamptons were fabulous. They know the market and know what they are talking about. Highly recommend.
Thank you for your wonderful review Stephen. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleVery professional service. We sold our house through Hamptons St Albans and they kept us well informed on every viewing even though we were out of the country for much of the time. When a serious buyer was found, Grant handled the negotiations well and we got a good result.
Thank you for leaving us a review. We take great pride in providing a high level of customer service and are delighted to received such positive feedback about Grant and the team. Thank you again!
5/5
GoogleWe purchased a house in St Albans through Hamptons this summer. The attention to detail to ensure a smooth process was excellent. The Hamptons team were in regular contact with us and with our solicitor to ensure each stage of the conveyancing occurred on time. We would highly recommend Hamptons.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team in St Albans provided you with such an impressive service, I have no doubt they will be thrilled to read your review. We hope you enjoy the first Autumn and Winter in your new home, thank you again!
5/5
GoogleWe chose Hamptons to sell our property due to Jamie’s professionalism, intelligence and overall decency. Once we’d signed up, Grant took over the reins and was extremely effective at selling our house at great speed and with minimum fuss - ably assisted by Barbara. They are a great team.
Thank you for taking the time to leave us a review. Customer service is very important to us and we are delighted to read such positive feedback about the team in St Albans. We take great pride in our people and are thrilled to hear Grant, Jamie and Barbara provided you with a 5* service throughout with experience with us. Thank you again!
4/5
GoogleWe were purchasers Hamptons provided helpful advice and Han, in particular, gave us insight into the area and the house. Friendly and professional
5/5
GoogleWe used Hamptons to sell our house. They were professional and effective and we felt that they knew what they were doing. Once we had accepted an offer the service was also good and Janine who managed the process was invaluable in keeping everything on track and making sure we all knew how things were going for our buyer etc. Would definitely use Hamptons again.PositiveResponsiveness, Professionalism, Value
5/5
GoogleWe used Hamptons for both letting and selling our home would definitely recommend them to others looking for a responsive and knowledgeable estate agent, Grant and the whole team were great ,firstly finding us a perfect tenant through their lettings department then also selling our house for us ,couldn't have asked for a better service hope to use Grant and the whole team again in the futurePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe are first time buyers, and Janine and Barbara have been very patient and tremendously helpful throughout the whole process, from the initial conversation all the way to post completion. They made an otherwise can be pretty intimidating process smooth and pleasant. I'd definitely recommend them.
Thank you for leaving us a review, we are delighted to hear that the team had such a positive impact on your experience with us. It is particularly wonderful to hear Janine and Barbara provided a supportive and patient service, and were able to make the process as simple as possible for you. We take great pride in our people and look forward to sharing this feedback with the whole team. Thank you again
5/5
GoogleI have been a customer of Hamptons St Albans for three years renting my house. The sales process was handled very effectively and professionally by Nadya, Laura and Susan. They found me good tenants who paid a market rate. David managed the property again very professionally when the tenants needed some maintenance doing. Hamptons have a good list of maintenance professionals who are able to come quickly to the property when necessary and charge reasonable rates. I would not hesitate to recommend the letting team at Hamptons St Albans - they have always delivered.
5/5
GoogleExcellent and efficient service. Polite, helpful and very proactive in making sure deal got over the line and completed.
Hi Jeffrey, we are delighted that you enlisted Hamptons Estate Agents St. Albans and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleEveryone we had dealings with at Hamptons was friendly, professional and always available on the phone. They communicated with all parties in a timely and efficient manner which made the whole process of selling that much less stressful. Thank you everyone!
Thank you for leaving us a review. We are delighted to hear you received a timely and efficient service from our team in St Albans and look forward to sharing this feedback with them. Thank you again.
4/5
GoogleIt's a little difficult to know what to say here as we have never used another letting agent so we have nothing to compare with. However, our experience has been very positive. All the staff have been pleasant, efficient and helpful. We succeeded in getting a suitable tenant when we needed to and Hamptons appeared to get everything sorted out for us with no problem, especially as we are now living out of the UK. It's only been a few months, but I am anticipating a successful ongoing relationship and were I to let another property I would use them without hesitation. Why not 5 stars? Simply because I expect Hamptons are relatively expensive compared with anecdotal evidence from other letters using other agents. However, you generally get what you pay for and I think that is true here. So thanks Hamptons! We're very grateful.
5/5
GoogleIt’s always difficult to sell a house, but it’s even worse when you live abroad. Hamptons were professional from the start, offered a competitive price but even better they allocated someone to help make the process work. Janine followed up, kept me informed and did everything possible to ensure that we would complete on time. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe entire process was professional and smooth. Roni Ronchi was so helpful and responsive to my queries.PositiveResponsiveness, Professionalism
5/5
GoogleThe team at Hamptons St Albans have done the best possible job in the selling of our house. The level of customer service and care from Janine, Barbara, Grant and Miriam has far exceeded our expectations. It has been an absolute pleasure.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us. It is particularly great to hear that the team exceeded expectations. We take great pride in our people and look forward to sharing your review with Janine, Barbara, Grant and Miriam. Thank you again!
5/5
GoogleAfter being let down by our previous buyers and another Estate Agency in St. Albans, Grant at Hamptons pulled out all the stops to get our sale over the line so we could escape lockdown UK to Spain - he made sure everyone was happy. If you need someone that gives it everything - Grant and the Hamptons team are great - Would recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMany thanks to Susan for a great Job done getting me the house in St. Albans in record time and without the minor complications. I strongly recommend this company.
5/5
GoogleIt’s always difficult to sell a house, but it’s even worse when you live abroad. Hamptons were professional from the start, offered a competitive price but even better they allocated someone to help make the process work. Janine followed up, kept me informed and did everything possible to ensure that we would complete on time. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy wife and I had the pleasure of purchasing a house marketed by the St Albans Hamptons team. Throughout the process, every team member delivered a fantastic service. Professional and courteous. Driving the sale, and solicitors when needed. My mother-in-law purchased through them a year ago, and could not praise them enough. We would be confident in recommending this agent for the St Albans market.PositiveQuality, Professionalism
5/5
GoogleThanks to Barbara and the whole team for making my sale really easy. I was given good information throughout and was kept well informed during the process.
5/5
GoogleAbsolutely brilliant service from Grant and the team. Would highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's St. Albans office has 260 reviews across 1 platform: 260 on Google.
Hamptons St. Albans is rated 4.9 out of 5 across all 260 reviews, and 4.9 out of 5 on Google from 260 reviews.
Yes. In The Trusted Agent 2026 awards: Hamptons, St. Albans won Trusted Agent; Hamptons, Wandsworth won Trusted Agent; Hamptons, Cherwell won Trusted Agent; Hamptons, Richmond won Trusted Agent; Hamptons, Kingston Upon Thames won Trusted Agent; Hamptons, Waverley won Trusted Agent; Hamptons, Winchester won Trusted Agent.
Hamptons St. Albans, 2 High Street, St. Albans, AL3 4EL.
