Trusted Agent profile · St Albans, Hertfordshire
★★★★★
1,154 reviews across 5 platforms
4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
Part of Frost's Estate, see every office.
Frost's Estate's office in St Albans, Hertfordshire, at 4 Chequer Street, is rated 4.8 out of 5 across 1,154 reviews on five platforms, including 1,081 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frost's Estate won in 2026.
1,081
Reviews on Google
This office
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1
Reviews on View Agents
This office
20
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Frost's Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
Googlegreat experience dealing with Frost's. from arranging viewings, to getting contracts sorted. It was very quick and easy to sort everything with very helpful staff
Thanks Colum we will make sure that everyone involved gets to hear your feedback. We appreciate the time you have taken to let us know and please call if you need any further help.
5/5
GoogleSarah Valentine and all her collegues at Frost, have been highly professional in securing and progressing to speedy completion the sale of my flat. Thank you
Thank you Dave that's really good to hear that you were happy with the service we will pass on your comments to the team.
5/5
GoogleVery prompt and helpful service
Thank you Lily for your excellent review. I will pass on your great comments to the team, who I'm sure will be delighted.
5/5
GoogleGreat estate agents, would highly recommend. Rented a property first time last year - not only did they find us a property with everything we were looking for, they made the process so simple and easy. Just renewed and again, without fault and straight forward
5/5
GoogleJust rented a property from Frost and it was an excellent experience. Rose in particular was fantastic, friendly and very helpful. 10 out of 10
Thanks Tim, Rose is delighted to hear that you are happy with the service you received and please call us if you have any further questions.
5/5
GoogleGood customer experience between offer and exchange. Very professional and attentive staff
Thank you very much Emily. We're glad you had a good experience and we appreciate your recommendation.
5/5
GoogleA lovely lady called Rose helped us loads with the process of moving house, she was very helpful and professional
Thanks Joe we are really pleased to hear that all went well.
5/5
GoogleGreat service and easy to contact with any questions, I have no hesitation in recommending Daniella, Jake and the rest of the team.
Thank you very much Claire your feedback is much apppreciated.
4/5
GoogleExcellent friendly personal service. Prompt & helpful for us as first time renters. All staff had a great attitude. Would recommend to others.
Thank you Patrick.
5/5
GoogleHelpful and friendly staff, excellent communication throughout the rental process
Thank you Natalie for your 5 star review. We will pass your great feedback to the team, who I am sure will be delighted.
5/5
GoogleProfessional, personable and prompt support throughout the 7 years we have been tenants in a Frosts managed property.
Thank you very much Carrie and Ernie your kind words are much appreciated
5/5
GoogleI used Frosts to find a tenant for a new property purchased. Completed one week and Frosts found a very good tenant who moved in the following Monday. They were very helpful with some minor problems we had such as finding someone to do gas safety check, finding where meters were etc. Highly recommended.
5/5
GoogleExcellent service provided by Daniella. Kept us up to date with everything and answered any questions we had. Thank you :)
Thank you Caroline it's very kind of you to take the time to let us know, Daniela will be delighted.
5/5
GoogleProfessional, friendly and fast service. The agents have been supportive through the full process. I would recommend them to a friend.
Thank you Dmitry it's kind of you to say so, we appreciate the time you have taken to rate us. Please don't hesitate to contact us if you need any help in the future.
5/5
GoogleKitty at Frost's has always been professional and quick to deal with any issues.
Thank you Dan, we really appreciate the time you have taken to leave such great feedback, Kitty will be delighted to hear that you are happy with the service you received from her.
4/5
GoogleSelling a house for us but not the hottest Estate agent in town sorry just my opinion.
Hi Sue we are very concerned to hear that you weren't as delighted with our service as we would like. Most of our contact was with your sister Judy Farraday who has also left a review and she was very happy with our service. We hope we can delight you next time.
5/5
GoogleRose J. has been a great agent, doing a great job and being always supportive. Highly recommended.
Thank you Giacomo, Rose will be really happy to hear that you appreciate her efforts.
5/5
GoogleOur liaison has is Kitty Hills, always responsive and helpful with property management.
Thank you very much Nash for your fantastic review, we will pass on your great feedback to Kitty who I am sure we be delighted.
5/5
GoogleKitty our estate agent has been a pleasure to work with, she is friendly and organised
Thanks Carrie we will let Kitty know, she will be pleased to hear that you are happy with the service
5/5
GoogleIn my opinion there simply isn't a better organisation to take care of your property in St Albans. We've used the Full Management scheme with Frosts for many years and wouldn't hesitate to recommend them. Professional, helpful and nice, both the lettings and property management teams are great.
5/5
GoogleFrosts proactively sought properties for us and the staff were friendly and efficient. We would definitely recommend them.
Thanks Emmanuelle the team work hard to try and deliver exemplary service for all our customers so its always good to hear from happy clients.
5/5
GoogleVery professional and helpful. After a bad experience with another agent, Frost's put our faith back into the whole business.
That's really lovely to hear Andrea, if we can be of any help in the future please let us know.
4/5
GoogleGreat service from a friendly and approachable team who were dedicated to getting us moved in a short timescale.
That's great to hear Barry thank you for taking the time to let us know.
5/5
FacebookI have to give it to Frosts agents.One of the best Estste agents I have had the opportunity of working with.They were efficient,nice,warm toward customers and give you the best customer care.I would recommend them to my friends and family anytime.Thank you so much Frost agents for making our move as easy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frost's Estate's St Albans office has 1,154 reviews across five platforms: 1,081 on Google, 51 on Facebook (across the whole business), 1 on Yell, 1 on View Agents, 20 on Trustpilot (across the whole business).
Frost's Estate Agents, St Albans is rated 4.8 out of 5 across all 1,154 reviews, and 4.8 out of 5 on Google from 1,081 reviews.
Yes. In The Trusted Agent 2026 awards: Frost's Estate, St Albans won Platinum; Frost's Estate, Harpenden won Gold; Frost's Estate, Marshalswick won Gold.
Frost's Estate Agents, St Albans, 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ.
