5/5
GoogleI am glad to meet Oliver Banks. He is professional and helpful in answering my questions.
Agent replied · 21 January 2024
Thank you Wendy for your great feedback and 5 star review.
Trusted Agent profile · St Albans · Hertfordshire
Frost's Estate Agents, St Albans reviews
★★★★★
1,184 reviews across 5 platforms
4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
Part of Frost's Estate, see every office.
Frost's Estate's office in St Albans, Hertfordshire, at 4 Chequer Street, is rated 4.8 out of 5 across 1,184 reviews on five platforms, including 1,111 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frost's Estate won in 2026.
1,111
Reviews on Google
This office
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1
Reviews on The Trusted Agent
This office
20
Reviews on Trustpilot
Business-wide
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Tell us what you need and we'll put you in touch. Frost's Estate Agents, St Albans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for Frost's Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
GoogleWe haven't organised our letting yet but are very impressed by Sophie H's friendly professionalism. Thanks!
Agent replied · 21 January 2024
Thank you Steve for your wonderful 5 star review, we will pass your comments on to Sophie.
5/5
GoogleOur let was handled by Emily who was very helpful & prompt with her replies!
5/5
GoogleFrost's are a great estate agency, very professional. I have had the pleasure of working with Sarah Twigg and find her to be friendly, knowledgeable and honest. I would recommend them to anyone.
Agent replied · 21 January 2024
Thank you Will we are really pleased to hear that you were happy with our service and we appreciate the feedback and all recommendations.
5/5
GoogleFrosts have been very helpful in assisting us with our letting agreement and moving process to St Albans. Melanie, our property manager has been very informative and prompt with emails. I definitely recommend.
Agent replied · 21 January 2024
Hi Adam thanks for the recommendation it means a lot to Melanie and the team to have their hard work recognised.
5/5
GoogleProfessional, helpful and friendly service from Kitty at Frost's both with intially securing my flat rental and then with the end of my tenancy. Would definitely recommend their services.
Agent replied · 21 January 2024
Thank you Mark we are really happy to hear that you were pleased with the service that you received and we will let Kitty and the team know.
5/5
GoogleCheerful and enthusiastic, Sarah Twigg's 'can-do' and helpful approach when we were buying our flat was the reason why we instructed Frosts to manage it. It's a decision we have not regretted.
Agent replied · 21 January 2024
Thanks Sally that's great to hear everyone works really hard to deliver exactly the level of service that you mention.
5/5
GoogleFrost's have been amazing with everything regarding the property that I rent.. always happy to help and resolve any situation. I highly reccomend them if your thinking about renting, selling, or buying..
Agent replied · 21 January 2024
Thanks Dean we are really grateful for the recommendation it is the key to success and we work hard to deliver the level of service that warrants it.
4/5
GoogleI have been dealing with Stuart and Daniela whilst going through the process of buying my first house. Both have been supportive and always free to update me on progress. Super efficient team! Thank you both!
Agent replied · 21 January 2024
Hi Hannah thank you for letting us know what you thought of our service we are glad to hear that we could be of help, please don't heisitate to let us know if there is anything we can help with in the future.
5/5
GoogleI would recommend frosts as the team, as we were very happy with the service we received from a professional and knowledgable team.
Agent replied · 21 January 2024
Thank you Mohan for your review. I will pass your comments on to the team, who I'm sure will be delighted.
5/5
GoogleWe had a great experience buying a property with Frost’s. Great communication and professionalism!!
Agent replied · 21 January 2024
Thank you for your fantastic five star review Martina, we will pass your comments onto the team.
5/5
GoogleAs a landlord I have found the Team at Frost’s to be really responsive, and always there to answer queries and deal with any maintenance issues that may arise. Great service!
Agent replied · 21 January 2024
Thank you very much Soimitra we really appreciate the feedback
5/5
GoogleI have Kitty Hills to due with my case. She is friendly, easy to reach and quick responses. Complete all the expected tasks concisely and timely. Overall a very happy experience.
Agent replied · 21 January 2024
Thanks Kenneth Kitty will be delighted to hear your kind words.
5/5
GoogleSarah Twigg helped my boyfriend and I with our rental property and she couldn’t have been more helpful! Really pleasant, easy process - especially since this was our first renting experience! Highly recommended.
Agent replied · 21 January 2024
Hi Samantha thanks for letting us know, Sarah is delighted to hear that you were pleased with the service that you received.
5/5
GoogleThe agent's name Oliver are the best and professional! I cannot believe we can settle everything in such a short time!! :)
Agent replied · 21 January 2024
Thank you for your review Anzon, and I will pass your great comments on to Olly.
5/5
GoogleRose Johnson dealt with my property in such an efficient, professional and friendly way. Such a speedy turnaround. Highly recommend. Excellent service
Agent replied · 21 January 2024
Thank you James for your excellent review. I will pass your comments on to Rose, who I'm sure will be delighted.
5/5
GoogleJames Brookes provided us with an excellent service. He was very professional, knowledgable and helpful. I would fully recommend working with him and Frosts in the future
Agent replied · 21 January 2024
Thank you very much Steve we really appreciate your review and we know that James will be delighted to hear your lovely feedback.
5/5
GoogleThe whole Frost’s Team were great, and Rose in particular was incredibly helpful
Agent replied · 21 January 2024
Thank you for your great five star review.
5/5
GoogleExcellent estate agent, the staff were efficient, pleasant and responsive to any queries. Seamless treatment between all parties including my solicitor. Would recommend Frost’s of St Albans for residential sales.
Agent replied · 21 January 2024
Thank you very much Elizabeth we really appreciate any recommendation and we are really happy to hear that all went well.
5/5
FacebookThanks to Jeanette from frosts! Always prompt, professional and super lovely when showing people around our house. X
5/5
GoogleExcellent service provided by Oliver and Cherry. They are professional and efficient. They helped me throughout whole letting processes. Highly recommended!
Agent replied · 21 January 2024
Thank you for your excellent review of our service, and I will pass on your great comments to Oliver and Cherry, who I'm sure will be delighted.
5/5
FacebookMany thanks to the lettings team at Frosts Estate Agent in St Albans, Sarah & Rose were outstanding.
5/5
GoogleOliver has always given me a 5 Star service Always very helpful
Agent replied · 21 January 2024
Thank you Andy for your great five star review!
5/5
GoogleOne of the best estate agents around!
Agent replied · 21 January 2024
Thank you Ritesh for your five star review!
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Questions about Frost's Estate Agents, St Albans
Has Frost's Estate won any awards?
Yes. In The Trusted Agent 2026 awards: Frost's Estate, St Albans won Platinum; Frost's Estate, Harpenden won Gold; Frost's Estate, Marshalswick won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Frost's Estate Agents, St Albans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
