Trusted Agent profile · St Albans, Hertfordshire
★★★★★
1,154 reviews across 5 platforms
4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
Part of Frost's Estate, see every office.
Frost's Estate's office in St Albans, Hertfordshire, at 4 Chequer Street, is rated 4.8 out of 5 across 1,154 reviews on five platforms, including 1,081 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frost's Estate won in 2026.
1,081
Reviews on Google
This office
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1
Reviews on View Agents
This office
20
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Frost's Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleAlthough we did not end up purchasing through Frosts we found Neil’s advice and help throughout the process to be excellent. We would highly recommend calling him if you are intending to sell or buy a property.
Thank you Katie that's great to hear, Neil will be very pleased to hear your comments and we appreciate the recommendation.
5/5
GoogleSophie will always go above and beyond to give the best advice and make sure you know are always in the know. You can tell she loves what she does and I believe her advice has really helped me.
Hi Olivia, Sophie is delighted to hear your feedback and that she and the team were able to help.
5/5
FacebookFrosts were brilliant. I'd definitely recommend them. All credit to Trudie Cobb for providing great communication and support when it all got a bit tricky.
5/5
GoogleWendy at Frosts showed me around some properties and was very knowledgable about the properties and the locations. The viewing was COVID safe and I was comfortable with the precautions put in place
Thank you very much Wazzy for your fantastic review, we will pass on your great feedback to Wendy and the team who I am sure we be delighted.
5/5
GoogleOlly did a great job for helping me renting a property, would recommend him to our friends and family
Thank you Kitty for your great review.
5/5
GoogleNeil Provided and continues to provide excellent advise and insight in to the market when dealing with my uncles property in St Albans. Always available to help and advise when ever needed. Would highly recommend him.
Thank you Jay we really appreciate the time you have taken to let us know and for the recommendation.
5/5
GoogleGreat service. I like the way I am assigned a dedicated person for my property (Kitty) making communications easier and more effective. She always responds to my queries quickly, and handles my requests efficiently and professionally.
Thank you very much Katherine we are happy to hear that the service from our great Property Management department they work really hard to keep everyone updated and informed.
5/5
GoogleFrosts have been managing two properties for us for around 10 years. They have been very professional and helpful throughout, and we have not had a single bad experience with them. Paul & Dawn, St Albans.
Thanks Paul and Dawn it is lovely to hear that you are happy with the service that you have received we really appreciate the feedback
5/5
GoogleI have found the service accorded to me by Oliver Banks to be extremely professional and I will have no hesitation in recommending him to other clients
Thank you Alan, for your 5 star review. I will pass your great comments on to Oliver, who I'm sure will be delighted.
5/5
GoogleFrosts have been excellent as letting agents on our behalf for 14 years. Apart from other staff Emily Buller was very efficient and helpful.
5/5
GoogleFrosts have provided us with a high quality and professional letting and management service. We cannot praise Kitty Hills high enough she is dedicated and always available to die with any issues.
Thank you very much John that is lovely to hear, welcome to your new home! Kitty will be delighted to hear your fantastic feedback. Please do not hesitate to contact us again if you need any further help in the future.
5/5
GoogleVery attentive and helpful. They helped me sort out a quick move, always felt informed, specially with Sheetal.
Thank you Ayelen for your lovely feedback, which I will pass on to Sheetal and the team.
5/5
GoogleExcellent service from a friendly and professional team. My property manager Kitty Hills, is always very helpful and deals with any issues swiftly and efficiently, ensuring any problems are resolved with a minimum of inconvenience.
Thank you Dan your feedback is much appreciated.
5/5
GoogleExpect outstanding customer service here. Know you're in safe hands and you will receive advice from people with a true expertise and passion for their role, Sophie in particular went above and beyond to help advise me.
Thanks Zoe that's great to hear, we appreciate any recommendation and we will let Sophie know she will be really pleased.
5/5
FacebookI received professional and tenacious service from the Frosts team to sell my flat after having my fingers burnt with another St Albans agency. I had been told at the outset that "frosts are the best" ... if only I had listened ! Thanks to everyone who helped push the eventual sale through and never gave up ! I will be passing on the recommendation that "frosts are the best" !!
5/5
FacebookVery friendly and courteous - no question I ask is too much trouble to answer. Thanks Daniela & team. Love the personal touch.
5/5
GoogleWe really appreciate Oliver Banks’ proactive and professional supports for many issues. A nice experience with Frosts.
Thank you Wai for your fantastic 5 star review!
5/5
GoogleSarah helped my friend and I find a great property to rent. Given that this is our first time renting she was really helpful and made the process as easy and painless as possible!
Thanks James glad to hear we could be of help, we will let Sarah know and wish you well for the future.
5/5
GooglePrompt responses and good customer service
Thank you for your five star review!
5/5
GoogleJames Brookes handled our sale, and was responsive and helpful from start to finish. I would choose Frost's again and wouldn't hesitate to recommend them.
Thank you Christopher for your great feedback. I will pass onto James and the team, who I'm sure will be delighted.
5/5
GoogleI am glad to meet Oliver Banks. He is professional and helpful in answering my questions.
Thank you Wendy for your great feedback and 5 star review.
5/5
GoogleWe haven't organised our letting yet but are very impressed by Sophie H's friendly professionalism. Thanks!
Thank you Steve for your wonderful 5 star review, we will pass your comments on to Sophie.
5/5
GoogleOur let was handled by Emily who was very helpful & prompt with her replies!
5/5
GoogleFrost's are a great estate agency, very professional. I have had the pleasure of working with Sarah Twigg and find her to be friendly, knowledgeable and honest. I would recommend them to anyone.
Thank you Will we are really pleased to hear that you were happy with our service and we appreciate the feedback and all recommendations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frost's Estate, St Albans won Platinum; Frost's Estate, Harpenden won Gold; Frost's Estate, Marshalswick won Gold.
