Trusted Agent profile · St Albans, Hertfordshire
★★★★★
1,154 reviews across 5 platforms
4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
Part of Frost's Estate, see every office.
Frost's Estate's office in St Albans, Hertfordshire, at 4 Chequer Street, is rated 4.8 out of 5 across 1,154 reviews on five platforms, including 1,081 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frost's Estate won in 2026.
1,081
Reviews on Google
This office
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1
Reviews on View Agents
This office
20
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Frost's Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleReally friendly and helpful estate agent. Oliver Banks and Jo have been always great with our renting process and managing the property. Highly recommend them!
Thank you Bertol for your great five star review, we will pass on your lovely comments to Oliver and Jo.
5/5
GoogleTom, was easy to deal with, professional and competent. He was efficient and helped us book a huge number of viewings within the first 24 hours and has our complete confidence. We are grateful for all his time and help with selling our property.
Thank you Stephanie that's great to hear, Tom will be really pleased to hear that you are happy with the service that he has provided.
5/5
GoogleI have found Ollie really professional in approach and he has been really helpful whilst trying to look for a property for my son. His response is quick and always friendly. Excellent service!!
Thank you Paula for your excellent 5 star review and appreciation of the professional service provided by Olly. I will pass on your lovely comments to Olly, who I'm sure will be delighted.
5/5
FacebookA very good service from Frosts in the both selling and buying of our properties,together with the support given. Particular thanks to Trudie for continually keeping us informed of progress.
5/5
GoogleAmazing service from both Oliver and Darcie. Helped us find and secure a rental property super quickly!
Thank you Jasmine for your lovely five star review!
5/5
GoogleVery helpful and personable team from Frost - made the process of letting a flat very easy. Rose Johnson looked after us and answered every question we had with a prompt reply and helpful answer. Very happy experience!
Thank you very much Zeeshan we are very grateful for your kind words and we will let Rose know.
5/5
GoogleHad a really good experience with Oliver and the estate agency, cannot fault anything as they got us a house straight away. Highly recommend
Thank you Ricky for your great review. I will pass your comments on to Olly, who I'm sure will be delighted.
5/5
GoogleDealing with Frosts Estate Agents has always been very easy and I've had a good experience with. Specifically Chloe, has been really friendly and great. Her communication has been really good and she gets back to us really quickly and efficiently.
Thank you very much Ninjette we are grateful for your feedback.
1/5
GoogleI am renting a property which has now gone up for sale. Frosts let themselves in when they want to show potential buyers around, sometimes with notice and sometimes without. When you ask them if they can at least knock they dismiss your request. Disgraceful!
Hi Kelly I believe that a member of our senior management team called you, that we have apologised for any confusion and that you accepted our apology. We wish you well and please let us know if we can be of any help in the future.
5/5
GoogleVery efficient, professional and polite service received by Darcie in the Lettings team. Thank you!
Thank you Harry for your five star review.
5/5
GoogleFrost's offer an extremely professional and friendly service and we have always been impressed by their efforts on our behalf. We would like to specifically thank and commend the excellent Sarah Valentine at Frost's Sales Progression who was an absolutely incredible help to us!
Thanks Matthew we are really glad to hear that you were pleased with the service that you received.
5/5
GoogleRose at Frost’s made the process of moving very easy for us, with amazing communication and she was always happy to help. 10/10 service would definitely recommend if you’re looking for a property in the local area.
Thank you Jake we are all very happy to hear that you were happy with the service you received.
5/5
GoogleVery pleased with the work and help I received by Frost's team. Professional, quick and helpful team. A big thank you to all of you and especially to Rose and Ronni. I highly recommend this agency.
Thank you very much Kosmas we really appreciate your review and we know that Rose and Ronni will be delighted to hear your lovely feedback.
5/5
GoogleWe are overall very happy with Frost's agency, particularly with Kitty, she's been very kind and helpful. She always gets back to us straight away and resolves any issue quickly. She is a great asset for Frost's. Highly recommended
Thank you Kamila that's great to hear, Kitty will be delighted.
5/5
GoogleHave employed Frost's twice in recent years and they have been excellent each time. From the initial valuation right up to progressing property sale to the latter end of proceedings, could not have asked for more. Excellent communications and friendly staff.
Thank you Keith we really appreciate the time that you have taken to let us know, please don't hesitate to contact us if you need any further help in the future.
5/5
GoogleReally helpful, friendly and on the ball. Moved in with no hassle, raised issues with the girls, already dealt with. Rose, what a fab help! Will definitely be looking at Frosts for when we want to buy in the next couple of years.
That's great to hear Tom we hope to hear from you when you are ready and we will let Rose know about your kind words.
5/5
GoogleWe recently found a rental property through Frost's and they were extremely responsive and professional, and helped agree all the fine details of the tenancy. The whole process was very quick and smooth. Thank you
Thank you very much Charles that is lovely to hear, welcome to your new home! The team will be delighted to hear your fantastic feedback. Please do not hesitate to contact us again if you need any further help in the future.
5/5
FacebookI have been using Rose and Sophie at Frosts Estate Agents in St Albans for many years and cannot recommend them highly enough. Always very friendly and professional and keep in touch with any changes that may occur. Five stars!
Thank you very much Imogen we really appreciate your feedback
5/5
GoogleHave used Frosts for over twenty years for letting and managing my flat in St Albans. I would fully recommend them to anyone. Their staff are always helpful, able and ready to respond to requests. Very professional team.
Hi Ashad we really appreciate such lovely feedback from one of our long term clients, it's very reassuring to know that our efforts to deliver in the long term are recognised and appreciated.
5/5
GoogleRose has been extremely helpful and professional with brilliant service. Would definitely recommend!
5/5
GoogleFantastic service from Rose. She went above and beyond for me, giving me guidance all the way through the process. I would highly reccomend them and specifically Rose :)
Thank you James for your review. I will pass your great comments on to Rose and the team, who I'm sure will be delighted.
5/5
GoogleI wouldn't hesitate to use Frosts again to sell my property - fantastic service from start to finish. Great communication, hard working and a really enthusiastic and professional team - all of them prepared to go the extra mile. Thank you.
Thanks Catherine that's really great to hear, the team in St Albans will be delighted.
5/5
GooglePerfect balance of personal service and professional experience. Safe hands! Thank you!
Thank you for your five star review!
5/5
GooglePleasant and professional. Two viewings arranged swiftly and were well organised. Sarah's in-depth local knowledge of neighbourhood, helped us arrive at our decision promptly. Facilitated negotiation between landlord/tenant in a professional manner. Highly recommend.
Thank you very much Emmet we really appreciate your review and we know that Sarah will be delighted to hear your lovely feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frost's Estate, St Albans won Platinum; Frost's Estate, Harpenden won Gold; Frost's Estate, Marshalswick won Gold.
