Trusted Agent profile · St Albans, Hertfordshire
★★★★★
1,154 reviews across 5 platforms
4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
Part of Frost's Estate, see every office.
Frost's Estate's office in St Albans, Hertfordshire, at 4 Chequer Street, is rated 4.8 out of 5 across 1,154 reviews on five platforms, including 1,081 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frost's Estate won in 2026.
1,081
Reviews on Google
This office
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1
Reviews on View Agents
This office
20
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Frost's Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleAmazing service from the whole team, but a special mention must go to Rose who somehow dealt with my changing needs with nothing but compassion and helped me find the perfect flat!
Thank you Jason for your wonderful review, and I will forward your great comments on to Rose and the team, who I'm sure will be delighted.
5/5
GoogleRose Johnson from St Albans office, was friendly and very patient with us and getting back to us quickly. Most importantly she understands you need and find the best options for you.
Thank you for your great review. I will pass your lovely comments on the Rose, who I'm sure will be delighted.
5/5
GoogleThe St Albans team have been superb throughout the entire sales process. Daniel in particular was very understanding of the complexities and he was able to keep things moving despite multiple challenges and delays. He has my sincere thanks for being brilliant and I wish him all the best.
Thank you Jonathan we really appreciate the time you have taken to leave this review, it is great to hear that you were so happy with the Frost's sales process, the team work hard to ensure the smoothest move possible.
5/5
GoogleWe are having a good experience co ordinating with Mr.Oliver, he is helping us to complete the process of Renting the home.
Thank you for taking the time to leave us a review Sheetal.
5/5
GoogleI am happy with their service, all employees there were very professional and responsive, inquiries and questions were answered promptly. Joe understood my needs and helped me with passion. I would really recommended this real estate agent to my friends.
Thank you Momoby for your wonderful review and recommendation. I will forward your great comments to Joe and the team, who I'm sure will be delighted.
5/5
GoogleI sold two houses in St Albans through John Sullivan at Frosts this year and I found his knowledge of the St Albans property market exceptional, and his professionalism invaluable to achieve my goals. I would recommend using John to sell residential property and I hope to use him again in the future.
Thank you Damian, John will be very pleased to hear that you valued his help and expertise. We will make sure that John hears about your kind words and we hope that if we can be of any help in the future you will give us a call.
1/5
GoogleUnfortunately we had an awful experience when working with Frosts. We were repeatedly lied to about the property we were buying and were spoken to appallingly by members of staff particularly a male sales agent. We would not recommend working with them again it has put us off buying a house for a long time.
5/5
GoogleWe have been very grateful to Kitty Hills at Frost's for her efficiency and prompt service while living in St Albans for the past two years. She has always been friendly and helpful, and able to manage any query that we had with our tenancy.
Thank you Lesley that's really great to hear and thank you for letting us know
5/5
GoogleA very pleasant, friendly and professional team who ensured we sold our listed building without any issues. Would recommend.
Thank you Judy for taking the time to leave us a five star review!
5/5
GoogleIt was a great pleasure to work with Rose from Frost's - really open and helpful professional person and service!
Thank you for your fantastic five star review!
5/5
GoogleI would like to thank Frost for helping us all the way through the sale of our house in St Albans which involved a complicated chain. Their support was exceptional and they have made another happy customer. We will definitely recommend them if you are planning to sell or buy.
Thanks Raquel we are really happy to hear that you were happy with the service that you received and we wish you well for the future.
5/5
GoogleHad such a positive experience with Frost. Friendly. Honest. And really felt they had our best interests at heart. Worked closely with Sarah Twigg to secure our rental property and now with Melanie Hughes who manages it. Very impressed. Would definitely recommend to a friend. And love my new house!
Great to hear Leah we will let the team know, enjoy your new home and don't hesitate to call us if you need anything.
2/5
GoogleI’m pleased you sold another house. Now I have another leaflet to add to my collection. When I’m ready to sell I will call an estate agent. You don’t need to chop down any more trees for your leaflets!
Thank you for your comments Ian, and we do take your feedback seriously. Like many businesses, marketing is an important area and over the years we have helped many people who otherwise wouldn’t have known of our successes or offerings without this literature. Over the past 12 months we have moved our branches towards paperless offices, and we are currently reviewing our promotional material to ensure we are eco-friendly moving forward. Thank you for raising this important subject with us. Frost’s
5/5
GoogleI am very impressed with the level of communication I had with Daniela Buondonna during my search for a property she just very supportive in trying to find the right property, I also meet with Richard who was a great help with advise for our mortgage I would happily use Frosts again
Thank you very much Louis we are really pleased to hear that we could help and we will make sure that both Daniela and Richard get to hear about your comments.
5/5
GoogleWe recently used Frost’s to sell our property in the heart of St Albans and they delivered exactly what they promised. A purchaser was found very quickly and they did everything in their power to help ensure that what ended up being a difficult sale in a tricky chain went through satisfactorily.
Thank you Greg we really appreciate that you have gone to the effort to let us know your thoughts it really helps us and other customers. We wish you well for the future and please give us a call if you need any further help in the future.
5/5
GoogleHad a really Positive experience, Having moved from Manchester I was looking for Property in and around the St ALbans area. Daniela from frost was more than helpful, she took into account my budget and my personal desires. Would Recommend them/Dani to anyone looking for a friendly, efficient experience. Thank you :)
Thank you Euan for your feedback we will let Daniela know what you had to say and we hope you will let us know if we can be of any further help in the future.
5/5
FacebookThank you to Stuart (St Albans) for being so helpful throughout the process of our first home purchase! He has gone above and beyond to ensure a smooth transaction. Would definitely use Frosts in the future
5/5
GoogleVery happy with the service we received from Oliver at Frost's. He was extremely amiable, responsive and professional throughout our rental search
Thank you Mark for your great five star review!
5/5
Google1.Warm reception 2.Promptly attended to 3.Office sparkling with nice and decent dressed ladies and Gents on Christmas Jumpers
Thank you for taking the time to leave us a five star review!
5/5
GoogleGreat experience with Frost’s for buying our property. Very communicative and always available to answer the phone. Very supportive also in the whole process, chasing solicitors and such. Definitely recommended!
Thank you Simone for your great five star review! Wishing you the best of luck going in your new home.
5/5
GoogleI've been really impressed with the quality of service provided by Frosts managing our rental property in St Albans. Melanie in particular was understanding and responsive and found us some great tenants. I would not hesitate to recommend.
Thank you Charlotte for your excellent review of our Lettings and Property Management service. I will pass your comments on to Melanie and the team, who I'm sure will be delighted.
5/5
GoogleGreat experience dealing with Frost's as a tenant during our 4 years property rental. Especially with Melanie, she's been very helpful and understanding, always looking for our best interests.
Thank you Javier for your excellent review of your property rental experience with Frost's. I will pass on your lovely comments to Melanie, and I'm sure she will be delighted.
5/5
GoogleGreat service from Rose. Fully understood what I needed, didn't try to fob me off or waste time with anything unnecessary, fair and honest advice, and always returned calls. Unlike many other agents in St Albans, unfortunately.
Thank you Keith for your wonderful review! I will pass your great feedback on to Rose and the team, who I'm sure will be delighted.
5/5
GoogleYou are the best, Rose. We are so thankful for your help in securing this house for our family. You delivered an incredible, professional and efficient service, which totally exceeded all our expectations. Thank you so much!
Thank you Kate for your excellent review. I will pass your great comments on to Rose, who I'm sure will be delighted.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frost's Estate, St Albans won Platinum; Frost's Estate, Harpenden won Gold; Frost's Estate, Marshalswick won Gold.
