Frost's Estate Agents, St Albans reviews

★★★★★ 5/5

Google

Efficient, friendly and most importantly, reliable. The sales chaser, Sarah, was especially helpful and went the extra mile to secure exchange of contracts. Highly recommend Frosts for selling property and will use again.

Lisa · 22 January 2018

★★★★★ 5/5

Google

I do really recommend this Estate Agent in St Albans , particularly Oliver he helps me a lot , very profesional kind and helpful . 10/10 for me . Maria Fernandez

May · 19 January 2024

★★★★★ 5/5

Google

Thanks to Rochelle and Wendy for organizing and delivering recent property viewings.

Luca · 21 January 2023

★★★★★ 5/5

Google

Wendy was very helpful and knowledgeable during my viewings. Many Thanks, Jon

Jon · 21 January 2023

★★★★★ 5/5

Google

Rose has been great! She has been great at managing the process and us so that everything went smoothly. She is reliable and prompt. I like dealing with her

Jackie · 22 January 2020

★★★★★ 5/5

Google

Over the past 10 years Frosts have given exceptional service for the letting of my property in The Ridgeway St Albans. My property manager Sam has been very efficient.

Malcolm · 22 January 2020

★★★★★ 5/5

Google

Tom was lovely to deal with from start to finish of our house purchase. Always very responsive on email and phone with a positive attitude when any challenges emerged. Definitely recommended.

Anna · 22 January 2019

★★★★★ 1/5

Google

it was a terrible and a huge mistake to deal with this company, we rented a property from them last year for a 12 months, we had lots of problems in that property that we asked several times for solutions, that was mainly with hot water and heating, they left my kids in a freezy house during the winter many nights, the electric shower wasn't working many times and was no hot water sometimes for 2 days, the thing is that the whole system for the heating and hot water had to change and that has been told by one of the engineers who came and try to fix the problem and that including the electric shower it self but they haven't done anything about it, only 1 months before we leave the property and after giving a notice they wanted to fix the problem but it was too late, we had a conservatory in this house without a roof blind and that was open to the kitchen so no separation and that was making the house especially the downstairs extremely cold in the winter even when the heating is on and extremely hot in the summer that I couldn't even get into my kitchen to cook meal for my kids, since the start, they were terrible to us, when we first view the property it was under management and workers Were there decorating the house, the agent who was with us never mentioned anything about it like it won't be a roof blind for the conservatory plus as it was no kitchen appliances there, we asked about it that day and he said that it will be a fridge freezer and a dryer but when we moved in it was no dryer and it was no fridge freezer only a tiny fridge, we asked them to ask the landlord to get us a fridge freezer as we are a family of 4 and we are renting a family house where it supposed to have a big fridge but after 2 weeks they replied and said that the landlord refused to buy one so we went the next day and buy one new fridge for us that cost us £250+delivery and that fridge is now in the shed as we have already a nice fridge freezer in our new house. Another thing is that we asked to check in to that property 2 days later than the date of availability but that was also rejected and as a result we checked into a house that has smelled strongly the paint as it was very fresh and we got paint on the back of our new leather sofas, when check out they asked us to pay £400 only for cleaning a house that it has been left in very clean and tidy condition that it was proved in the check out report, it needed only couple of things to do more as we were rushed to give back the keys . We were alarmed about the sum of money and after arguing about it and desagree with them they came back to us to say that the landlord made a mistake and need only £300 for cleaning!!! If I have to keep telling my story with frosts I will probably write a news paper, it was not only lots of Money that we wasted with them but lots of stress and energy and this house was a huge mistake same for frosts and the landlord, I'am currently very happy with my new house and with the new agency and something for sure I will always remember what they did to us, totally useless property management and not even an apology for the stress we got for 12 months, I'am currently writing a letter of complain to the head office as well, we were with Langleys before them and we never have any problem plus we get our full deposit back, frosts didn't even protect our deposit and the landlord asked more money On the top of that £300 cleaning For the garden that it has been left very tidy and clean and we have pictures proving that!!!!

Haifa · 22 January 2018

★★★★★ 1/5

Google

Tenants beware. Frost let out a mould infested property to me which made myself and my son ill. After moving out and leaving the flat in a cleaner condition than I met it, they still wanted to charge me £200 for cleaning and £100 for a paint chip on a door. In addition to all that, they charge you £120 for a so called inventory check-out fee. Attached are sample pictures of damaged items just 2 months after moving into the property. The first image is one of the kitchen cupboards.

Adeola · 22 January 2018

★★★★★ 1/5

Google

Absolutely incompetent bunch of property managers. Left me with a dead rat from the previous tenant - which they refused to acknowledge or investigate. Had to clean and disinfect the property myself for weeks whilst the larvae hatched. Frost's wouldn't accept there was a rat until I sent pictures. However the pest control contractors told me they were familiar with my property and Frost's were aware of the issues with vermin in the area. Exercise caution - document everything! I wouldn't even give them one star. Very poor service.

Alannah · 22 January 2018

★★★★★ 5/5

Google

I would have no hesitation in recommending the lettings team at Frosts St Albans. Elizabeth, Sophie and Rose are a great team who offer an incredibly efficient front line service to me as a landlord. We transferred from another local letting agent after some 20 years and was astounded by the “get it done” attitude I have encountered at Frosts. Just finalising the 5th property let through Frosts in the past 30 months and would not hesitate in recommending them on the basis of their results. Pre-let evaluations have been thorough and of immense help in refurbishing properties and with one call, re-lets are on the Frosts website and other property internet sites within 2 hours. Email and phone communication with the team is perfect and any small issues encountered during the let process are resolved swiftly and calmly. Each let has sourced good tenants for us within a matter of days and often at the very first property viewing, with very good rental returns being achieved each time. Thanks for making things as stress free as possible for us.

Jeremy · 22 January 2018

★★★★★ 5/5

Google

I bought a house through Frosts in 2011 and had an excellent experience with them. More recently I was in need of a short term rental whilst we carry out renovation work. With a dog and two small children it was a challenging search so I spent a morning in St Albans walking into a number of different agents to ask if they had anything suitable. Sarah at Frosts could not have been more helpful and reassuring. Although she didn't have anything at the time, the following day she rang me to say that she had spoken to one of her landlords and had managed to come to an arrangement that could work for us. Of all the agents I spoke to that day, Sarah really stood out.

Liz · 22 January 2018

★★★★★ 5/5

Google

A great team all round, and a real contrast with other estate and lettings agents I've experienced! We have rented through Frost's and have now also bought a house through them. The lettings team - especially our property manager Melanie - have been very helpful, clear and throughout, with none of the heavy-handedness, spurious fees or dodgy lease clauses I've encountered elsewhere. And the sales team - we've spoken with Tom, Daniela and the progressor Sarah - have been a pleasure to deal with. They have been very proactive throughout the process and ensured that we have had all the viewings and information we might want. They made us feel that they are as happy for us - and pleased to help - as for the sellers. I'd definitely use them myself and recommend them to others.

Andrew · 22 January 2018

★★★★★ 4/5

Google

I was extremely impressed with Jess who shows potential buyers around our property. She went the extra mile and came to our property before the viewings started so we could show her around and answer any of her questions. She did a superb job and managed to sell our house on the 1st day which we were delighted with. If you are selling your property with Frosts, make sure you ask for Jess to show potential buyers around your property, as she is the best sales person there.

Emma · 22 January 2018

★★★★★ 5/5

Google

We have recently sold our property through Frosts and having dealt with many agents they clearly stand out amongst their competitors for delivering exceptional customer service, great communication and a clear understanding of their clients needs. The marketing produced was second to none and we instantly received viewings and an offer we were delighted with, this has helped us secure our dream house. We are actively recommending Frosts and can’t thank the team enough for their hard work and pro active approach, huge thank you to everyone involved.

Nealbethune · 22 January 2018

★★★★★ 1/5

Trustpilot

Read some of the latest feedback and their low ratings!

So the facts: * inconsistent advice about price * very poor brochure. Pictures missing, and those published sellers photographs when they had been explicitly asked not to do this * inaccurate floor plan, a whole room was missed off the plan! * no feedback on enquiries, visits or their marketing strategy or activities. Extremely poor professional conduct. I could not recommend this company

Tim · 18 October 2024

★★★★★ 5/5

Google

Very good team at Frosts. I liaised with Darcie in particular, and I have quite honestly been able to change a few of my opinions on estate agents based on her diligence and supporting demeanor whilst trying her utmost to find a property for me in a pretty intense market. :)

Helen · 23 September 2023

★★★★★ 5/5

Google

Chloe has been my liaison at Frost’s for a while now and she is very professional and deals with any problem I have quickly and efficiently, very impressed

Paul · 22 January 2020

★★★★★ 5/5

Google

Hollie Taylor has been really good, always willing to help since day one and still as jolly 2 years in! Amazing estate agents and will definitely recommend them!

Pooja · 22 January 2020

★★★★★ 5/5

Google

Kitty Hills has been superb. She has actioned every detail swiftly and effectively. Having used other letting agents, I am confident we’re now using the best with Frosts.

Elizabeth · 22 January 2020

★★★★★ 5/5

Google

Rose and her team were very helpful and professional with the search of our rental property. we highly recomend Frost. Thank you Rose. First class servise and team

D · 22 January 2020

★★★★★ 5/5

Google

We have just been dealing with Frosts Estate agency in St Albans and would like to personally thank both Oliver Banks and Rose for their professionalism and help during our negotiations. They are both great ambassadors and a credit to the team.

Chris · 27 March 2024

★★★★★ 1/5

Google

This state agency is a disaster. They changed me the time of the appointment 3 times the day before. Coming from London I called them to let them know I was going to be 10 min late. Once I arrive to the property there was nobody and when I call they claim the agent had another appointment. So I had a half an our visit and could not see anything at all. What a waste of time. If you want to rent or buy a property do not even consider them.

Cristina · 22 January 2017

★★★★★ 5/5

Google

I have recently purchased and sold through Frost's. From start to finish of the process I was very impressed with Frost's professionalism and detailed understanding of the St Albans property market, this was continuous with all members of the Frost's team I came into contact with during my sale/purchase. I was particularly impressed with Frost's ability to see the bigger picture with residential transactions and the timescales that everyone was working to and being able to balance out everyone's expectations quickly and clearly in negotiations. This ensured the chain held together and was processed quickly with minimal confusion that naturally happens when you add Solicitors, Banks and Surveyors to the process. On these grounds I would recommend and use Frost's again.

Christopher · 22 January 2017