Trusted Agent profile · St Albans · Hertfordshire
★★★★★
1,184 reviews across 5 platforms
4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
Part of Frost's Estate, see every office.
Frost's Estate's office in St Albans, Hertfordshire, at 4 Chequer Street, is rated 4.8 out of 5 across 1,184 reviews on five platforms, including 1,111 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frost's Estate won in 2026.
1,111
Reviews on Google
This office
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1
Reviews on The Trusted Agent
This office
20
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Frost's Estate Agents, St Albans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Frost's Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Frost’s, Lucy Mogla in particular, were brilliant - helpful, responsive and professional. Lucy has made what can be quite a stressful process actually really fun and enjoyable. I would highly recommend Lucy and the team to anyone.
Thanks Angela that's great to hear, Lucy and the team really appreciate your feedback.
5/5
GoogleI would not hesitate to recommend the whole team at Frosts. Stuart Dutton has always made us feel he has our best interests at heart making our experience as stress free as possible and would certainly recommend Frosts to any future clients.
Thank you very much Gary we really appreciate your comments its very helpful to hear directly from our customers, we will make sure that your kind words are passed to Stuart and the team.
5/5
GoogleThanks to Oliver for all his work in helping us get the ideal flat for us Very pleased with both Oliver and Rose for their enthusiasm and professionalism. Richard
Thank you Richard for your excellent review and I will pass your comments on to Olly and Rose.
5/5
GoogleThank you to Rose at Frosts St Albans. She is an outstanding employee who will endeavour to go the extra mile if required to assist in a smooth transition between Landlord & Tenant. Thank you Rose for your recent support. 5*
Thanks Jeannie we really appreciate your feedback and Rose in particular is delighted that you are happy with the service that she provides.
5/5
GoogleSarah was excellent. Always helpful and gave me the space and time to make the right decision. Supportive, patient and professional at all times. Many thanks to all. Will come back to Frosts for sure should the need arise. Mark McConochie.
Hi Mark, thanks for the review we very much appreciate it, Sarah and the team will be delighted to hear that you were happy with the service that you received.
5/5
GoogleFrost's have been a breeze to rent from, the whole experience has been seamless and easy. Melanie who was my main contact has been excellent, friendly and professional. Any little issues were quickly resolved. I like the service they use to report any faults, or issues with the house, all of which we quickly sorted by professional tradesmen. I can't fault the experience and would recommend their services for rentals to anyone.PositiveProfessionalism
Thank you Peter for your wonderful review of our property management services. Melanie and the team will be delighted to hear your kind comments and we wish you continued enjoyment of your home.
5/5
GoogleWe’ve recently found a property where Rose was fantastic at helping us with our search, and securing our first home.
Thank you Olivia for your great five star review.
5/5
GoogleWe had a great experience with Frost's Estate Agents. Wendy was friendly, efficient and helpful answering any questions we had.
Thank you Georgia for your great five star review, we wish you all the best of luck going forward.
5/5
GoogleI cannot recommended Frosts enough Sarah Twigg and the team have been absolutely amazing from start to finish, nothing was to much. Thank you all for helping me to find and move in to my new flat.
Thank you Charlene we hope you are very happy in your new home and please don't hesitate to call us if you ever need any help again in the future
5/5
GoogleDaniella has been in weekly contact with us for months. She was always polite, helpful and kind. She has helped us to buy, STC, a lovely home in our favourite part of St. Albans! Thank you Daniella!
Thank you Liz, Daniela will be delighted to hear your lovely feedback. Enjoy your new home and please call us if you need any help again in the future.
5/5
GoogleGreat team stepped in and helped me sell my property when another agent was struggling - was a tough deal but Jess and Daniella were amazing throughout and got it over the line - will use again in future!!
Thank you Bradley really kind of you to take the time to leave feedback, we are glad we could help and we wish you well for the future.
5/5
GoogleStuart at Frosts was by far the most helpful agent we encountered during our property search. He listened carefully to our requirements and only presented relevant properties that he genuinely felt met our criteria. I would highly recommend Stuart.
Thank you Paul, we will let Stuart know he will be really pleased to hear that you were happy with the help that he gave you.
5/5
GoogleWe recently purchased a property through Frosts and found them to be professional and efficient throughout the whole process. Neil was always available to help and advise us, we would urge anyone either looking to buy or sell to use Frosts.
Many thanks John that's great to hear we will pass on your comments to Neil and the team. We wish you well for the future.
5/5
GoogleSophie at Frost's has provided exceptional service. Having met the majority of estate agents in the area I was thoroughly impressed with Sophie. Its always a stressful experience to move but Sophie made the process much easier. Many Thanks Niall
Thank you very much Niall, Sophie is delighted to hear that you were pleased. We wish you well and please don't hesitate to contact us if you need any help in the future.
5/5
GoogleOliver Banks has been brilliant in assisting me find a rental property!
Thank you Ben for your five star review!
5/5
GoogleOliver was extremely helpful and highly professional.
Thank you Ernest for taking the time to leave us a five star review!
5/5
GoogleI would like to express my gratitude to Rose Johnson exceptional assistance in finding my new place. She has been extremely responsive to my emails, which has made the process much smoother. I am very satisfied with her level of help, and I wanted to leave a positive review to show my appreciation. Thank you
Thank you for your five star review!
5/5
GoogleI worked with Joe, he was professional and very helpful. I will definitely work with him again next time
Thank you Rimantas for your great review which I will pass on to Joe.
5/5
GoogleLife is much easier knowing I can pick up the phone and all the team at Frost’s are more than happy to help answer any questions. A special thank you to Sam for all her support!!
Thanks Ryan we really appreciate the time taken to let us know, Sam will be delighted.
5/5
GoogleA huge thank you to Dan and the team for always going the extra mile to help with our recent sale. Friendly, professional and knowledgeable at all times. Nothing was ever too much trouble. Thanks guys!
Thank you very much Gianni that is really lovely feedback and we very much appreciate you taking the time to let us know.
5/5
GoogleFantastic service from Frost’s (particularly Sophie during the letting process and Hollie throughout the term of the tenancy). I would highly recommend them, as they have been nothing but professional, helpful and attentive at all times.
Thank you Matt we really appreciate you taking the time to leave a review, Sophie is delighted. Please do not hesitate to call if you need any further help.
5/5
GoogleI started renting a property through Frost's and am very happy with the service I received. Sarah was very helpful at every stage, explaining everything clearly and making sure that it all went ahead smoothly. Would definitely recommend.
Thanks Mike, recommendations are the foundation of our business and so we really appreciate your comments.
5/5
GoogleNeil, Stuart and Ella kept us informed every step of the way and were very patient and friendly throughout our property purchase. A really professional service from a team who were always happy to help! Would definitely recommend.
Thanks Katherine that's great to hear we really appreciate the time you have taken to let us know and we wish you well for the future.
5/5
GoogleThe integrity and professionalism shown by John Sullivan and the whole team at Frosts estate Agents in St. Albans was excellent. I was made to feel a valued customer and they went above and beyond to ensure a positive outcome.
Thank you very much Alan we value your feedback and will ensure that John and the team get to hear your thoughts. We wish you well for the future but don't hesitate to let us know if there is anything else we can do to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frost's Estate, St Albans won Platinum; Frost's Estate, Harpenden won Gold; Frost's Estate, Marshalswick won Gold.
Tell us what you need and we'll put you in touch. Frost's Estate Agents, St Albans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
