Frost's Estate Agents, St Albans reviews

★★★★★ 5/5

Google

Worked as a contractor for Frosts for the last two years completing electrical maintenance and testing. Melanie head of property management was key to getting us on board as has been great to work with. The property managers we mostly work for are Sam, Chloe and Elena who are amazing to work with. They insure we have all the information we need for jobs making our life easier are very helpful.

Paul · 21 January 2023

★★★★★ 5/5

Google

Have been renting my property through Frosts for a couple of years now and the service has always been great! Our property Manager Kitty has been brilliant! Any questions or issues i have for her are always dealt with quickly

James · 22 January 2020

★★★★★ 5/5

Google

We have found a lovely flat through Frosts and Sophie was particularly helpful throughout the whole process. We had viewings through other lettings agents too but found Frosts to be the most efficient and professional. I would definitely recommend them.

Ruth · 22 January 2020

★★★★★ 5/5

Google

We have had a truly excellent experience with everyone at Frosts, and particularly with Darcie. We feel heard, supported and reassured by a really fantastic agent, who has debunked every confusing point for us and communicated brilliantly throughout every step of quite a stressful process. To management, she is an asset to your team. THANK YOU DARCIE!

Claire · 27 January 2024

★★★★★ 5/5

Google

Excellent customer service - these agents really go the extra mile to accommodate buyers and have been on hand every step of the way. Special mention to Sarah Valentine who went above and beyond to ensure the exchange ran smoothly. Thank you Frosts.

Katy · 22 January 2018

★★★★★ 5/5

Google

Kitty has been extremely helpful , always very quick to respond and pass on questions and comments to my landlord and to come back to me. Professional, helpful, and very happy with my experience to date?

Alice · 21 January 2021

★★★★★ 5/5

Google

Thanks to Rochelle & Stuart for help and support during the sale of my home. There were several challenges along the way... all were dealt with professionally and patiently and we made it over the line!

Val · 21 January 2021

★★★★★ 5/5

Google

Spoke to Joseph Gaskin in rentals who I thought was very informative and professional in my search for an apartment. Would recommend.

Daniel · 21 January 2023

★★★★★ 5/5

Google

Oliver is professional and attentive during the whole renting process. Really impressive. This is our second time renting through Oliver. Highly recommend.

Eric · 21 January 2023

★★★★★ 5/5

Google

So pleased to have Joe working on our behalf, He went the extra mile and is an asset to Frosts I can honestly say that he made a difference to our experience of selling our property, Thank you Joe.

Deborah · 22 January 2020

★★★★★ 5/5

Google

The biggest thank you to Sarah Twigg who was assigned to show us properties and have understood straight away our requirements and have matched us up with the perfect property. Very grateful for the service she provided. Friendly, honest and reliable.

Adel · 22 January 2019

★★★★★ 5/5

Google

Bought and sold with Frost, St Albans in 2015. Neil and the team were brilliant hence we are looking to use them again on our next move. They are excellent at understanding their clients requirements and work hard to ensure they are met.

Graham · 22 January 2017

★★★★★ 5/5

Google

Oliver Banks was very helpful and professional in dealing with the rental of our property. Very helpful and nothing was too much for him. A great credit to the company.

Mark · 21 January 2022

★★★★★ 5/5

Google

I bought and sold using Frosts Estate Agents, St Albans, and can't recommend them enough. Neil, along with everyone I spoke with at Frosts, was understanding and supportive during both transactions, and worked especially hard to ensure the sale was as seamless as possible. The team were professional throughout the engagement and quickly responded to my (numerous!) questions, no matter the time of day. If I ever move back to the area, my first choice would be Frosts.

Jen · 21 January 2022

★★★★★ 5/5

Google

Rose Johnson provided a very high standard service. Looking for us the best option. She always showed patience when viewing flats and houses. If you are looking for tailored service regarding flat/house hunting I would strongly recommend Rose Johnson from Frost Lettings.

Armando · 22 January 2018

★★★★★ 5/5

Google

We bought our house through frosts. Jake was great at organising the viewings and prompt in the sale negotiation. Sarah was excellent at progressing the sale and keeping in close, continuous touch so the parties knew progress. I would highly recommend them.

Anna · 22 January 2018

★★★★★ 5/5

Google

The service and friendliness we received from Darcie was exceptional and very professional

Bonita · 23 September 2023

★★★★★ 5/5

Google

My experience with Frost's has been truly amazing - the communication is always lovely and all my questions are replied to. The process of finding a new home was made a thousand times less stressful thanks to Frost's. I'm so grateful in particular to Joe who superbly assisted me with the lease, and Kitty who is super helpful day to day - I'm very happy to know there is a reliable, friendly and supportive property manager I can reach out to.PositiveResponsiveness, Quality, Professionalism, Value

Anya · 25 August 2021

★★★★★ 5/5

Google

I have been using Frost's for years to manage my property in St Albans. They have always been extremely thorough, professional and informative. They also have always been able to secure fabulous tenants who have treated the property with care. None of this would have been possible without Melanie Hughes who runs the team of property managers. She truly is so professional and committed to customer service. Does it with a smile but is super efficient. I would have no hesitation in recommending her and her team for property management services.PositiveResponsiveness, Quality, Professionalism

Shaun · 25 August 2021

★★★★★ 5/5

Google

Can totally recommend Olly . Very helpful , professional and successful in helping us achieve what we needed . Excellent service

Lynne · 21 January 2023

★★★★★ 5/5

Google

We have had a very positive experience with Frost's. Oliver has been extremely helpful and always replies promptly to any queries

Hannah · 21 January 2023

★★★★★ 5/5

Google

From the first contact for schedule the viewings until the moment of picking the keys up everything was very professional. A huge thank you to Rose Johnson who did everything so that our entire process was just perfect.

Fernando · 22 January 2020

★★★★★ 5/5

Google

I have used Frost’s as a letting agency for 6 years and am very happy with the service they provide. Kitty has been very helpful in sorting out a recent problem and the whole team are very professional.

Valda · 22 January 2020

★★★★★ 5/5

Google

There has been a few changes in my Tenancy Agreement. Kitty in the Lettings team has dealt with them all very professionally and promptly so I would recommend any tenant looking for a company that cares, use Frosts's

Robert · 22 January 2020