Frost's Estate Agents, St Albans reviews

★★★★★ 5/5

Google

The service that we have received from Rose has been excellent. Rose has followed up with us at each step and made finding our new home an absolute dream.

Candice · 21 January 2023

★★★★★ 5/5

Google

I've used Frost's for both sales and lettings and would wholeheartedly recommend them. Their communication is excellent and their staff are lovely. Special mention to Oliver who is fab!

Lois · 21 January 2023

★★★★★ 5/5

Google

Rose Johnson from Frost's in St Albans has been exceptionally helpful in dealing with our move. Always quick to respond and clear communication with what is required.

Haza · 27 March 2023

★★★★★ 5/5

Google

We have rented with Frosts for the last two years and they have been excellent. Any issues were dealt with swiftly and even through covid they were contactable. Thank Melanie, you and your team have been great.

Dawn · 21 January 2022

★★★★★ 5/5

Google

We are in the middle of purchasing an apartment through Frost’s and I couldn't recommend them enough, especially Tom who has kept in touch through the months we have been searching and helped us find the perfect property. Great and professional service Thanks to Tom and everyone at Frost's’

Francesca · 22 January 2018

★★★★★ 5/5

Google

We have used Frost's services in St Albans and we would like to highly recommend Rose Johnson as Lettings negotiator. She is a wonderful person and brings you all the detail and attention you require for such a process, and does everything in her power to suit your needs.

Ana · 22 January 2018

★★★★★ 5/5

Google

Really helpful team, especially when the house purchase was delayed during COVID pandemic. Managing to still complete with only some delay, thanks to the team. Special mention to Daniel Kirk, James Brookes, John Sullivan and Neil Dowsett for their help and service.

Luisa · 21 January 2021

★★★★★ 5/5

Facebook

From the moment we walked into their office we were greeted warmly & introduced to Sophie Hutchinson, Senior Lettings Negotiator. Sophie had a smile on her face & was able to assist us that very day by showing us 4 properties to lease. We recently moved to St Albans from Abu Dhabi & we were trying to find a house in time for our shipping container to arrive from the UAE. Sophie treated our situation with urgency & professionalism. Within a week we found the perfect house & Sophie remained by our side through the process. I highly recommend Frosts/Sophie if you are looking to rent a property. Thank you also to Rose, Clara and Melanie for their assistance.

Fiona · 2 August 2018

★★★★★ 5/5

Google

Thank you Sophie Hutchinson for her help in searching for a suitable apartment from the beginning to now. With her quick follow up and response, we finally get the right one! Much appreciated that she remember our preference and call me once the one available!

Ruby · 22 January 2020

★★★★★ 5/5

Google

Kitty is the best property manager we have had. She has a very pleasant manner and she responds quickly to any matters that we raise and follows them up to completion. She also acts pro-actively to identify possible issues and bring them to our attention..

Gordon · 22 January 2020

★★★★★ 5/5

Google

Frost's provided a great service to us finding a house in St Albans. They showcased the highest standards of professionalism, especially the responsiveness was amazing. Thanks a lot to Sophie who was our agent. We are really happy with the service and highly recommend Frosts.

Sreerag · 22 January 2020

★★★★★ 5/5

Google

Frosts managed the letting of my flat for six years, and were super efficient and easy to deal with. I then chose to sell through them too. The whole team were great, especially Sarah, the Sales Progressor, who has been so helpful throughout the process, keeping me updated.

Katie · 22 January 2018

★★★★★ 5/5

Trustpilot

Had a very good experience

Had a very good experience selling our house with Frost. Excellent communication, knowledgeable staff and warm/friendly. Would absolutely recommend using them.

Rishad · 10 June 2026

★★★★★ 5/5

Google

Through a very competitive market at the moment, Frost's have been excellent in supporting my partner and I find a property in St Albans. Particular mention goes to Rose Johnson who has been amazing throughout the whole process - very quickly understanding our needs to make sure we are in the best position to find a property, plus being friendly, professional and attentive to any of our queries. Highly recommend Frost's Estate Agents St Albans.

Lucy · 21 January 2023

★★★★★ 5/5

Facebook

I am delighted to say that we finally exchanged today on my Dad's house that I am selling under Power of Attorney. It has taken 21 months to sell due to the first sale being interrupted by the emergence of the now infamous St Albans sink-hole. I can't praise the team at Frosts highly enough. They supported me all the way through the sale and were really sensitive about my need to sell the family home due to Dad going into care. They were fantastic when the sink-hole happened and took care of all the running backwards and forwards to give access to emergency services. They have been efficient, kind and friendly throughout. Special thanks to Dan and Sarah who now feel like friends! I would not hesitate to recommend Frosts - a really special team of people.

Sally · 16 May 2017

★★★★★ 5/5

Google

Mine and my partners first time using Frosts St Albans to rent a property, and we had the pleasure of dealing with Rose, throughout every step she has been helpful, efficient and made the whole process which can be stressful an actual enjoyable experience. Could not recommend more.

Adam · 23 September 2024

★★★★★ 5/5

Google

I recently received lots of help from Frosts St Albans in my search for a new flat. I wanted to thank specifically Rose who supported me all along to make the stressful search for a new place smooth and quick. She was always nice and accommodating. Great agency, great service! Maimouna

Mai · 3 August 2024

★★★★★ 5/5

Google

We spent 4 months looking for a property to buy in St Albans and were registered with many agents and viewed at least 16 properties around the city. We missed out on a couple of properties and it helped us to learn how different agents operate. Frost's were among the clean estate agents which did not suggest that you had to sit with their in-house financial advisor to get a purchase offer put forward. For anyone who has missed out on a purchase, a frustrating aspect is often that you feel the estate agent did not represent you well enough to the seller and if you could have spoken to the seller directly, the house would have been yours. Sometimes, you get paid lip-service by estate agents who say they are trying their best for you, but you remain unconvinced. For two different properties, senior negotiator Stuart Dutton gave us full confidence through his actions that he was properly representing us when we instructed him with offers to purchase. In general, from our search through to completion, Stuart was always helpful and made us feel he was working for us also. Stuart’s approach to working with clients, in our opinion, is exemplary for the role of an estate agent and we are grateful for his assistance throughout the journey. After our offer was accepted, Sarah Valentine was diligent in working towards completion and Pauline was helpful with pre-exchange viewings. All in all, Frost's have demonstrated good ethics, professionalism and a willingness to serve.

Edward · 22 January 2017

★★★★★ 5/5

Google

I decided quite out of the blue to sell my flat and look for a bigger property in St Albans and I'm so pleased I chose Frost's to do it. They had a wealth of experience and knowledge about the market and were unflinchingly helpful throughout. However most importantly during the process are always the people. Stuart Dutton assisted me on both the selling and buying process and is without a shadow of a doubt the main reason I managed to get the wonderful property that I did. His positivity and proactive nature kept me sane and he always welcomed my (far too) regular calls to the office was completely unflappable even when I wasn't! He kept everything moving along exceptionally well, never letting anything drop and always made sure I was in the loop on everything. The most important thing about Stuart is that he isn't just selling your house or convincing you to buy one to make money like some estate agents do, he actually cares and treats you like a friend. The service I received from Stuart and his colleagues was second to none and I have no reservations in recommending Frosts to anyone.

Tanya · 22 January 2017

★★★★★ 5/5

Google

I have just purchased a property through Frost's St Albans and they were an absolute pleasure to deal with. After the negotiation stage was handled very smoothly by Stuart, Sarah Valentine took over the transaction from that point. The service I received from her was truly outstanding and she is totally focused on the customer needs. She continually follows up and communicates with all relevant parties, to move the process forward swiftly and ensures you are kept informed all the way. I would highly recommend Frosts St Albans if you are purchasing or selling a house in the area.

Le · 22 January 2017

★★★★★ 5/5

Google

Thank you Rose for your support with our challenging relocation (moving from abroad back to the UK, finding a landlord willing to accept pets, arranging viewings for people to attend on our behalf). Top service.

Richard · 21 January 2022

★★★★★ 5/5

Google

The Frosts team are fantastic! House was sold within a fortnight and they worked tirelessly to completion. Rochelle, our agent, was a pleasure to work with and I have no hesitation in using Frosts again.

Tim · 21 January 2022

★★★★★ 5/5

Facebook

Having been dealing with Frosts for the past 4 years, I have been very satisfied and grateful for the Lettings service by Lily and her team.A professional and friendly attitude that I expect from a local estate agent, lily has always provided excellent tenants and has always been accessible to any queries I had and dealt with any problems both with a professional and astute mindset.Just wanted to thank Lily once again and You are a great asset to Frosts and the local community.

Zahid · 19 March 2016

★★★★★ 5/5

Google

Very efficient and helpful. I have recently worked with Sheetal and the cooperation has been exemplary. They are all a team you can totally rely on.

Εμμανουήλ · 21 January 2023