Frost's Estate Agents, St Albans reviews

★★★★★ 5/5

Google

When looking for a property to rent in St Albans we first spoke with Olly at Frosts who was really helpful in quickly assisting us with the type of property we were looking for. He was very considerate in not forwarding properties that did not fit our needs, and this was of great help in quickly viewing and securing the property we have just moved into and are over the moon with. The company as a whole have been a pleasure to deal with, and Olly, alongside Natalie and Cherry who assisted through the referencing and completion process, have been a big reason as to why we were able to move so quickly, both in finding our perfect house and throughout the whole process to iron out any possible snags. They also continue to stay in touch to check all is well. Would thoroughly recommend to all as they go out of their way to provide a top quality service at all times.

Ben · 21 January 2023

★★★★★ 5/5

Google

My family and I came to Frost's in exceptionally difficult circumstances and from the beginning to the end of the process, they have been absolutely superb in their handling of our situation, with complete professionalism throughout. We were in urgent need of finding new accommodation and thanks to the efforts of the team at Frosts, we were able to secure this, just five working days after the original application. Frosts contacting all of the utility companies on our behalf removed another headache and hours on the telephone. Additionally they were able to help with setting up insurance. Due to our circumstances, I mailed and called Frosts on numerous occasions for help and advice. All throughout this process, the team were knowledgeable, professional, supportive and friendly. The Frosts team have earned my total respect and gratitude for all that they have done for me and my family. I'd like to particularly thank: Joe G, Chloe W and Melanie H. Thank you so much 🙏

Craig · 21 January 2023

★★★★★ 5/5

Google

We are currently going through the process of letting a property through Frost's estate agents and have been very impressed with how responsive and helpful our main contact, Olly, has been throughout the process. In spite of the very busy and competitive market at the moment, the process following the viewing has been very rapid and reassuring. We appreciated the opportunity to perform viewings on weekends - absolutely indispensable when trying to move from another city and working a full-time job. We hope this initial experience is indicative of a good long-term interaction with this agency, and hope to be able to give another 5-star review at the end of our contract.

Melissa · 21 January 2023

★★★★★ 5/5

Google

Me and my boyfriend came across Frosts' Estate Agents when searching for our first home together and we can't fault them, by far the best in the business. We were fortunate enough to have Olly Banks and Rose Johnson help us in our journey to finding a place and we couldn't have done it without them. Both have been extremely helpful to us both. They are very present, responsive and always quick to assist - would highly recommend. Thank you both!

Emily · 21 January 2023

★★★★★ 5/5

Google

Rose has been an immense help in securing our rental property. Clear communication from the beginning, we really appreciate your help! Thank you to Frost's and Rose.

E · 25 June 2023

★★★★★ 1/5

Trustpilot

Don't ever get on their mailing list

Don't ever get on their mailing list! You will be receiving junk mail for the rest of your life!

Petra · 26 July 2026

★★★★★ 5/5

Google

I bought a house through Frost's and they were excellent at every stage from calling us to let us know about the house we bought before it went online to making sure the chain was managed well. Tom Weaver was helpful, professional and friendly throughout and I can't thank them enough.

Sam · 22 January 2019

★★★★★ 5/5

Google

Extremely professional service from a very friendly team. It doesn’t matter who I spoke to for updates, everyone seemed to be well informed about my application status resulting in prompt responses. Especially thanks to Sarah and Rose who ensured that I was regularly kept up-to-date and their support during the entire process.

Gregory · 22 January 2018

★★★★★ 5/5

Trustpilot

Always a pleasurable experience

Thank you Frosts Woburn Sands for nurturing our passion for gardening with your excellent selection of plants. Our special thanks to Sheena who assisted us yesterday to find particular plants we were looking for and then going the extra mile to help us right through to checkout.

Mr · 17 March 2024

★★★★★ 5/5

Google

I have recently been trying to find a property to rent in St Albans. I registered with numerous agents and I have to say that Frost's were head and shoulders above all the rest in their pro-activity, professionalism and customer service. A particular mention for Rose Johnson who understood what I wanted, gave me confidence that Frosts would find me somewhere suitable, and did exactly as promised.

Stephen · 22 December 2023

★★★★★ 5/5

Google

Tom Weaver has been excellent. He took a thorough, considered approach when appraising our property. Tom and his colleagues are efficient and responsive. Outstanding service from a highly knowledgeable, professional team.

Clodagh · 21 January 2023

★★★★★ 5/5

Google

Thank you to Rose and the team at Frosts for an exceptional customer service I recently received when viewing properties in St Albans. Great to know there're still Estate Agents out there who goes the extra mile to ensure their customer is fully satisfied. Thank you again, Rose!

Petra · 22 January 2020

★★★★★ 5/5

Google

Sophie was been such a delight to work with - helping me to squeeze in a viewing on a busy Saturday and following up with the landlord to make sure I could get confirmation that my offer was accepted asap. Thanks so much for a smooth and easy set up!

Rachel · 22 January 2019

★★★★★ 5/5

Google

Very professional and reliable service. Always on hand to answer any questions and make sure everything ran smoothly. Tom Weaver was my main point of contact throughout and the reassurance he gave me and the hard work that was put in, made the sale of my property an enjoyable one... Highly recommended!

Howard · 22 January 2017

★★★★★ 5/5

Google

I can't fault Neil and his team for their speedy professional service, innovative ideas and help in getting us to agreed terms on our house sale and purchase. Hoping (and trusting) the same level of service is provided in pushing all parties along to a speedy, and pain-free, exchange and completion.

Marion · 22 January 2018

★★★★★ 5/5

Google

Had a great experience with Frost's. Rose was a great, very responsive and helpful all through the process.

Bryony · 22 December 2023

★★★★★ 5/5

Google

The team, but particularly Rose have been great in helping us secure a new home! I would thoroughly recommend Frosts if you are looking to rent a new home!

Mike.Ashby1991 · 25 February 2023

★★★★★ 5/5

Google

Sheetal was always on hand to help and support. She replies quickly to queries and goes above and beyond, even helping in some areas outside of her remit. 👍👍👍 …

Daniel · 21 January 2023

★★★★★ 5/5

Google

Frost's were brilliant in helping my girlfriend and I secure our first rental. Oliver and Rose kept us updated throughout the process and helped us in every way they could

Tyler · 21 January 2023

★★★★★ 5/5

Google

what can I say!!!! Sarah has been an absolute angel, she has been so helpful and keeping me up to date on every progress and now I have got the home I have alway wanted for me and my son! Sarah I can't thank you enough xx

Karen · 22 January 2020

★★★★★ 5/5

Google

We've recently purchased our new home via Neil who is an excellent agent. He is a great communicator, available at any time and nothing is too much trouble. He has made the process a great deal less stressful and we would highly recommend Neil and the team.

Bernadette · 22 January 2020

★★★★★ 5/5

Google

I have rented with Frosts for over 7 years and their team is responsive and helpful. Melanie in the property management team in St. Albans has always been supportive, prompt to coordinate with the Landlord to address any concerns and is a pleasure to deal with. They are a lovely team overall and I highly recommend them as a rental agency.

Reema · 27 March 2024

★★★★★ 5/5

Google

It’s really a very good experience for us, especially this is our first time to find a property here in UK. Olly is friendly, professional and attentive. He replied our email quickly and guided us the whole process.

Janice · 21 January 2022

★★★★★ 5/5

Google

The service was excellent from John Sullivan, right from introducing us to the property to the final sale. I was also helped to get the most competitive mortgage in the market. Overall, a fantastic service from start to finish. I highly recommend Frosts!

Fouzan · 21 January 2021