Frost's Estate Agents, St Albans reviews

★★★★★ 5/5

Google

Myself and my Girlfriend are due to move into a property found through Frosts. Sarah Twigg has been absolutely astounding with her service and is a complete credit to the company. Communication is top notch and the guidance through the process is second to none. Could not criticise any of the service. A*!

Oliver · 22 January 2019

★★★★★ 5/5

Google

We recently relocated to the UK. Rose helped a lot so we could quickly find our new home in St Albans. She was incredibly responsive and attentive, was always available to answer our questions and guide us through every step, making our transition to a new country smoother than we could have ever imagined. Thanks!

Zhu · 25 September 2024

★★★★★ 5/5

Google

Oliver helped me view (I sent someone to view and video) on and book this rental while I was out of the country! Once agreed the process was efficient and quick. Paperwork was completed via email. I would recommend Frost’s and Oliver.

Ann · 21 January 2022

★★★★★ 5/5

Google

Oliver has been great in arranging our rental contract. He was so patient and responsive in meeting our needs. During the difficult pandemic time, he was able to arrange a zoom meeting efficiently in checking our identity. His effort is high appreciated!

Sarah · 21 January 2022

★★★★★ 5/5

Google

Oliver is very helpful and he provides us excellent service and professional advice! With his help, we can find a property that is good fit for our needs! We highly recommend Froster’s and Oliver to anyone looking for property in St Albans!

Peggy · 21 January 2022

★★★★★ 5/5

Google

My husband and I purchased a flat to let and wanted a local letting agent to deal with the marketing and find us a tenant. Frosts did this in a professional, efficient and friendly way. I dealt with Sophie and Cherry and they were both extremely helpful

Kim · 21 January 2021

★★★★★ 5/5

Google

Wonderful experience at Frost's St Albans. My family have been using them now for 2 years and never has there been a disappointing moment. Our point of contact Kitty Hills is a key asset to there business. Looking forward to another seamless trouble free year with them.

Stewart · 21 January 2021

★★★★★ 1/5

Trustpilot

FROST ARE A NIGHTMARE

SEE OTHER REVIEWS HAD THREATENING LANDLORD NO FAULT EVICTION AND RETAINED DEPOSIT . KAREN BROOKS FROST REFUSES TO ASSIST . EVEN SENT CREDIT CONTROL FOR MONEY NOT OWED ,

Shelleigh · 26 May 2026

★★★★★ 5/5

Google

So Oliver was our letting agent, really kind and got the job done straight away with no hassle. One of his friends and I’m a client of his now haha brilliant 👍🏽 …

HarveyLloyd · 21 January 2023

★★★★★ 5/5

Google

Are you a tenant in a house managed by Frosts' Estate Agent... well they are super-efficient and helping you in the right time frame! In particular, Chloe was able to help, 5 stars!

Luigi · 21 January 2023

★★★★★ 5/5

Google

Rose was very supportive throughout the whole process. From booking the viewings to helping us with all the documentations. We managed to get everything sorted very efficiently and in a very short timespan.

Joachim · 21 January 2023

★★★★★ 5/5

Google

We’ve recently bought a house through Frosts and dealt with Joe. Joe kept us well informed and was always at the end of the phone when needed. Buying/selling a house is always a little stressful but in this case Joe made a real difference and helped us throughout the process.

Thomas · 22 January 2020

★★★★★ 5/5

Google

A huge thank you to Sophie Hutchinson for making our renting experience easy and stress-free. She gave us daily property updates and finally found us a perfect flat. She is friendly, professional and always responded to our queries in a timely manner. She is an asset to Frost’s St Albans.

Kitty · 22 January 2020

★★★★★ 5/5

Google

Frost´s has been the estate agent that provide me the best options in Saint Albans. They have been always very helpful. Kitty Hills is my property manager and She has provide relevant information when requested and She checked on me after the moving to be sure that everything was fine.

Joaquin · 22 January 2020

★★★★★ 5/5

Google

Thank you so much to Daniela Buondonna for finding me my ideal first home! Through months of searching she never gave up on me, sharing new properties on a daily basis! I was being super picky and Daniela was consistently dedicated to ensuring I saw everything available on the market! Thanks again!

Lucy · 22 January 2019

★★★★★ 5/5

Google

I’ve just moved into my new flat with Frosts, Ben has been awesome helping me sort out some little niggles. Thank you!

Sophie · 2 May 2025

★★★★★ 5/5

Google

I recently let my property and was delighted with the friendly and efficient service received by the whole team at Frosts. From initial contact, through to viewings, and finally sorting out the tenant, everything was handled very professionally. I would certainly recommend Frosts for property letting.

Sarah · 21 January 2021

★★★★★ 5/5

Google

Thanks so much to Olly for helping us in our renting process with Frosts. He has been really helpful and efficient - we appreciate you!

Sabina · 24 August 2023

★★★★★ 5/5

Google

Our experience of Frosts Estate Agents has been fantastic so far. Moving in was easy and really time efficient. Oliver was efficient and professional, quick to respond and any enquiries. Completing the documentation was the smoothest experience I have had renting so far.PositiveProfessionalism

Alexandra · 25 August 2021

★★★★★ 4/5

Google

I was happy with the process with letting the property. But when we moved we discovered that the property management only covers business of the landlord and as tenant you can't do anything. I moved to the property with fully moulded washing machine which stayed that way after two visits of the professional cleaner. The property manager thinks that's fine. Please watch out for this agency, for now I do not recommend. Before you move please put in your contract that all appliances have to be clean. I have sent a formal complaint, but the process is long you have to wait 15 days for a response. I am almost a month now without a washing machine. ----------------------------- After almost a year, I'm amending the review as the tenancy is going smoothly. And we got a new washing machine.

Michał · 21 January 2023

★★★★★ 1/5

Google

Would not recommend this estate agent to anyone who is looking to buy or sell any property in St Albans or the surrounding areas! Sheetal, was extremely rude and patronising towards me and my wife and does not deserve a desk at your office, 3 years ago, I’d of recommended this estate agent to people close to me but now, and I cannot stress enough, I cannot justify the disgrace that occurred during my experience with Frost. Sort your staff out, especially ‘Sheetal’ and train your staff better!

Daniel · 21 January 2023

★★★★★ 5/5

Google

Excellent service from Frosts, St. Albans. Young Tom, who valued my property, got it spot on. Other agents (including branch managers and partners of other agents) baulked at the valuation he put on my house but he was spot on all along and he was absolutely correct in believing the property would fetch a higher price! Rochelle, Frosts sales progressor, worked tirelessly in keeping things moving with my chain. Overall, I am delighted with the service I received. P.S. The photographer they used also done my house a great justice.

Phillip · 21 January 2023

★★★★★ 5/5

Google

Sheetal has worked tirelessly on my behalf this year managing my property with skill and perseverance. Problems are reported immediately and resolved with ease, not just from my point of view but also the tenant which means a good relationship is maintained. Nothing is too much trouble for Sheetal and what I do like is the way she will offer advice on updating the property to keep the tenant satisfied and also to justify and improve my rental income. This is done with genuine care. I cannot speak more highly of Sheetal and Frosts in general. David Ball

David · 21 January 2023

★★★★★ 1/5

Google

I was very disappointed with the level of service and attitude of frosts in both selling and renting my property. I had requested that I be informed of key events such as the survey of purchasers as although we were not living in the house we do stay over for work on odd days. Even after my explicit request the purchasers, mortgage and private survey was carried out without our knowledge. We only found out by calling the agents one morning as my wife visited the house to find a builder waiting to survey some remedial works!! This sale fell through mainly because we no longer trusted the purchasers we feel. We never felt as though frosts had our back, I actually felt put down when we were given feed back on the house in some cases. Lastly on the sales side of things…… The communication was extremely poor, I would have to constantly chase via phone and email, even at points of the deal falling through. In terms of the lettings…. We found the initial service ok and had a few viewings. One offer fell through but was not frosts fault. I emailed the lettings team to inform them that after several months with no tentent that we were trying a new agent and thanked them. I then had 2 emails essentially saying that the new agents had less people to view and commenting on the quality of their photos. We really didn’t appreciate this unprofessional approach. The main reason I am writing this however is that as soon as we cancelled the letting with frosts we receive a threatening email stating names of people frosts have not shown or done anything with that if we have these people as tenants that they would pursue their fee. In our eyes this is bullying and not a good way to do business particularly after no sale or let since July. I would not use frosts again for either service.

Creative · 21 January 2023