Frost's Estate Agents, St Albans reviews

★★★★★ 5/5

Google

I lived in a Frost’s-managed house in St Albans for over three half years. The communication with the management team was excellent and it never felt like there was a job too small for them. Particular thanks to Melanie Hughes for superb communication. As both a tenant and a landlord, I would very much recommend dealing with Frost’s.

Lindsey · 22 January 2020

★★★★★ 5/5

Google

When buying a property through Frosts I dealt with Stuart Dutton who was an absolute pleasure to deal with. His attention to detail was second to none and knowledge of the market was impressive to say the least! He was extremely helpful, which resulted in a stress free purchase. I fully recommend Stuart and the rest of the team at Frosts. Jason

Jason · 22 January 2017

★★★★★ 5/5

Google

We recently rented a property through Frost's, via Darcie in Lettings. She has been very helpful all through the process. Communicative, responsive and just all round a nice agent to deal with. She has great humour and warm mannerism, so a real pleasure from the viewing to offer to getting us settled in. Frosts in general were a very proactive letting agent, sending us several properties within our criteria and booking our viewings close together for convenience. 100% recommend.

Vimal · 17 April 2025

★★★★★ 5/5

Google

Chloe Weston at Frosts is brilliant and has helped us enormously, both with day to day management activities but also offering advice above and beyond what is required. I am pleased Chloe is working with us and highly recommend her!

Ehren · 21 January 2023

★★★★★ 5/5

Google

Oliver Banks at Frosts couldn’t have been more helpful. Fair honest and very easy to deal with. My rent process went very easy, and Oliver has been very helpful through out of the process. Wathudura.

Dash · 25 June 2023

★★★★★ 5/5

Google

Rose and her team were first class is assisting with our search for a rental property. They were flexible and helpful, went the extra mile for us and responded professionally and enthusiastically to our requests and queries. I have no hesitation in recommending Frosts. Thank you Rose, Sophie and Saturday Sarah! A great team and great service.

Lyssa · 22 January 2020

★★★★★ 5/5

Google

We used Frosts Estate Agents to sell our house in St Albans. At the start of the process, Daniel Kirk and his team really thought through a strategy to get a good price for the property, using their experience of the local market. When it came to the photographs and marketing, they worked with us closely and made sure we were completely happy with the marketing material. We also liked the way that they took a pride in getting viewings for the property and managed to get a lot of viewings in a short period of time. We really felt that they were on our side. During the sales process, they then helped smooth over difficulties and chase up other parties in the chain, which meant we managed to complete by our target date. So, all in all, very good work!

Viktoryia · 21 January 2022

★★★★★ 5/5

Google

Could not recommend this office of Frost's more highly. We selected them carefully at the outset. From effective & accurate valuation, through very active selling, to on the ball follow-through to completion, all staff were professional, courteous, knowledgeable and helpful - without exception. We had a few bumps on our sale journey, none of Frost's making and they stuck with it and got the job done - despite this we never felt that we'd become a difficult client.

Ron · 23 October 2023

★★★★★ 5/5

Google

We had the most wonderful experience working with Mr. Banks exploring the market for a property. From the first phone call, to the moment we met, his welcoming and friendly demeanour put us at ease. He was incredibly helpful throughout the entire process, going above and beyond to ensure to try to meet our needs. This was a unique experience in comparison to other agents we met in London. Mr. Banks' knowledge of the real estate market was impressive, and he took the time to patiently answer all of our questions, making sure we fully understood the market. His expertise was evident, and he provided valuable insights that helped us make informed decisions. What truly stood out was Mr. Banks' dedication and commitment to finding the perfect property and at the right time. He listened attentively to our preferences and tailored his search accordingly. It was evident that he genuinely cared about finding the right fit for us. Throughout the entire process, Mr. Banks demonstrated exceptional professionalism and responsiveness. He promptly addressed any concerns or inquiries we had, making us feel valued and appreciated as clients. I can't thank Mr. Banks enough for his outstanding service and warm personality. Working with him was an absolute pleasure, and I wholeheartedly recommend him to anyone in need of a property agent. If you want a stress-free, positive experience with a knowledgeable, helpful, and welcoming agent, look no further than Mr. Banks! He truly exceeded all expectations. I hope this review captures the essence of Mr. Banks' exceptional qualities and helps others appreciate the wonderful service he provides.

River · 24 August 2023

★★★★★ 5/5

Google

House purchase completed smoothly, within 3 months. Thank you James, Rochelle and team - much appreciated.

Jonathan · 25 July 2024

★★★★★ 5/5

Google

I would highly recommend Frosts, who were very professional & friendly with great communication. Nothing was too much trouble & Gareth was extremely helpful with any queries.

Tracey · 22 December 2023

★★★★★ 5/5

Google

Shoutout to Oliver for being super efficient and helpful throughout the whole process! I am super happy I came across your company for rent and had a chance to meet Oliver who helped me a lot! Thank you :)

Gabija · 21 January 2023

★★★★★ 5/5

Google

Good service, a special mention to Jeanette who was absolutely fantastic when showing us around one of the properties. Jeanette is really friendly, very professional and extremely knowledgeable and an asset to the team! Thank you Jeanette! 😊 …

A · 21 January 2023

★★★★★ 5/5

Google

Kitty's friendly, professional approach makes her a pleasure to deal with. She is thorough, always making sure to follow up on details with us. Kitty has been particularly accommodating when we have had to reschedule appointments at the last minute or out of hours. It is reassuring to have such a reliable, direct contact. Thanks Kitty.

Steve · 22 January 2020

★★★★★ 5/5

Google

Oliver was so helpful and friendly through the whole process when I was looking for a rental in the St Albans area.

Julie · 27 March 2024

★★★★★ 5/5

Trustpilot

Frost service 10 STARS

Good morning everyone, I would like to recommend this company because their service and the way they treat their customers is extremely perfect. I was assisted by Sameera, who helped me with everything and always supported me in finding the right house for me and my family. My recommendations about Frost service are 10 stars. Thanks a lot so for everything, Frost and Sameera. Viviane

Viviane · 29 August 2025

★★★★★ 5/5

Facebook

I have just spoken to a lovely lady called Rose after dealing with an unpleasant man at another letting agency who was judgemental about what we were looking for in a property to rent.She put my my mind at rest and we are due to view one of Frosts rental properties soon.Rose is a credit to your company!

Amey · 23 August 2018

★★★★★ 5/5

Google

Head and shoulders above any of the other St Albans estate agents. Honest, prompt & reliable, with people who treat you like humans, not walking wallets. Rose made our rental process feel wonderful.

Tom · 25 June 2023

★★★★★ 5/5

Google

So impressed.... A+++++++ Rose, and her attention to detail, has proven time and time again to be second to none. I would recommend Rose, and Frosts, to anyone, and they shine in comparison to all other so called Estate Agents. Nothing is left to question, and all of my queries are answered promptly and professionally.

Mark · 22 January 2020

★★★★★ 5/5

Google

Thank you to Emily Woodham for helping us secure the property we really wanted, despite some challenges. She skillfully negotiated terms we were happy with and arranged a move-in date that suited everyone. An excellent lettings negotiator!

Anneli · 26 December 2024

★★★★★ 5/5

Google

We used Frosts to find a property for us this month and was introduced to Oliver Banks. Both Frosts and Oliver Banks could not be more helpful. The communication was excellent and he was able to find us exactly what we was looking for, in terms of the location, size of property and the dates to accommodate our family. Oliver & Frosts always makes themselves available, responding to any questions we may have.

Travis · 22 December 2023

★★★★★ 5/5

Google

I moved recently and used Frosts. The whole process was smooth and I had no issues at all. I would certainly recommend this office. Joseph Gaskin was both professional and quick to respond when needed. Great service!

Joe · 21 January 2023

★★★★★ 5/5

Google

We recently bought a house and have let it through Frosts - at every stage the team has been be excellent. Particular thanks to Elsaida, in sales - and Sophie, Rose and Chloe in the rental team.

Mark · 21 January 2023

★★★★★ 5/5

Google

Frosts offer an A+ service and in particular Stuart Dutton. His knowledge of the local market, understanding both the vendors and purchasers requirements together with patience to get the process on track is a credit. I have no hesitation in recommending Frosts to both buyers and sellers for a friendly, efficient, and effective agent

C · 22 January 2020