Trusted Agent profile · St Albans · Hertfordshire
★★★★★
1,184 reviews across 5 platforms
4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
Part of Frost's Estate, see every office.
Frost's Estate's office in St Albans, Hertfordshire, at 4 Chequer Street, is rated 4.8 out of 5 across 1,184 reviews on five platforms, including 1,111 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frost's Estate won in 2026.
1,111
Reviews on Google
This office
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1
Reviews on The Trusted Agent
This office
20
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Frost's Estate Agents, St Albans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Frost's Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleVery happy with the quality of service from Frosts. Communication was always quick clear and friendly, rates fair, and they gave sound market advice in the craziest of 2020 circumstances and I would be happy to recommend them (and in particular Neil Dowsett and Stuart Dutton.) Thanks for helping us sell our house to the right buyers!
Thank you for your fantastic feedback Lucy. The team will be delighted to hear you were happy with the service provided.
5/5
GoogleOliver Banks was most professional and patient whilst assisting with our rental search. It’s such a quick turnaround in the rental scene right now but he made every step clear and stress-free. Definitely recommend his service!
Thank you Ruby, what a great five star review!
5/5
GoogleMelanie Hughes in Lettings is nothing short of a superstar. We have been tenants with Melanie for over 6yrs and she has always been very proactive and attentive towards solving issues
Thank you Joshua for taking the time to leave us a five star review!
5/5
GoogleMelanie Huges at Frosts couldn’t have been more helpful. I’ve rented many places in my life, my experience with Melanie and Frosts was the best by far. Fair honest and very easy to deal with. Wouldn’t hesitate to rent through them again. Michael
Thank you for your great five star review!
5/5
GoogleI've had a great experince with Frost's. Oliver Banks has been incredibly helpful and efficient with requests and issues I've had with the property I rent. Very warm and understanding, I've had quick responses throughout my time with them. Thanks
Thank you Apollo for your fantastic five star review, we will be sure to pass on your comments.
5/5
GoogleI would like to thank Rose Johnson who has been very kind and professional, right from our initial chats, negotiating with landlord, payments etc.she has been very helpful and understanding throughout. Always responded instantly to any queries or requests i had .I feel she does her best to tenants and the landlord equally. Thank you Rose, you are the best!
Thank you very much Vijay we really appreciate your kind words and Rose is particularly pleased. We wish you well for the future and please do not hesitate to contact us if you need any further help.
5/5
GoogleHarry was great at ensuring the process of signing our new tenancy was smooth and efficient
Hi Hollie, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleExcellent service and extremely professional and responsive! Thank you Ben Jackson
Thank you Lisa for your five star review!
5/5
GoogleGreat service! I've been dealing with estate agents for the past 7 years and this is by far the best experience I've had to-date. Sophie Hutchinson is very friendly, professional and responsive. I felt fully informed all throughout the process and I have successfully progressed from initial viewing to accepted offer within 7 days. Thanks Frost's!
Thank you David we really appreciate the time you have taken to leave such great feedback. Sophie and the team are delighted.
5/5
GoogleI'm giving this 5 star review for the amazing support we received from Darcie Fisher. She was so kind to us and would phone and email me with updates on new properties, knowing we've been stressed to find a space. I cannot thank her enough for her amazing support and hope we will be supported by her again should we be flat hunting again. Thanks so much!
Thank you Sophie for taking the time to leave such a fantastic five star review!
5/5
GoogleMy experience with Frosts letting department has been second to none. These guys really do go above and beyond to make sure that everything is dealt with smoothly and professionally. The team have been so supportive in every aspect of my house search and Rose in particular deserves a special mention for all her hard work. I would not hesitate to recommend this agency. - Elizabeth Fromant
Thank you Elizabeth for taking the time to leave us a five star review!
5/5
Google5 stars to Frost's for the professional letting service, they are helpful and quick response. I need to thank Oliver. He can always recommend some properties to me base on my requirement and response fast. Really appreciate!
Thank you for your fantastic five star review!
5/5
GoogleWe've just exchanged contracts and hoping to complete very shortly. The journey to get here has had many challenges along the way, all of which Neil and the team has supported us to navigate. Nothing was too much trouble and he has personally been a point of escalation to keep things moving - I'd thoroughly recommend the Frosts team.
Thanks for the recommendation Ian it is one of our top business priorities to deliver a level service that is so good it inspires recommendations and Neil will be delighted.
5/5
GoogleBusiness's are all about people and it is the people at Frost's that make the difference. When we purchased and subsequently let our property it was the people we worked with at Frost's that made the process trouble free and professional. We worked mainly with Sarah Twigg and would recommend Sarah to the next person looking for a trustworthy professional agent
Thank you very much Craig you have been very kind and we really appreciate you kind words, we are really proud of our team they work really hard and its great to hear when they are appreciated.
5/5
GoogleI would like to express my deepest gratitude to Mr. Oliver Banks. We came to St Albans from abroad to find and rent an apartment in only a few days in total. He went out of his way to help us find a beautiful place and close a deal with the owners on time. He was helpful every step of the way and I believe that if it wasn't for him we would not have rented.
Thank you Orly for your fantastic five star review, we will be sure to pass on your comments to Olly and the team!
4/5
GoogleOliver is really attentive and very helpful in our property search. As we are looking for property in very short timing. He specially arranged us view all available properties within few days. He is very kind and always asking our comment and review. Highly recommend Frost's and Oliver 's service
Thank you for your great review. I will pass your comments on to Oliver and the team, who I'm sure will be delighted.
5/5
GoogleI have used Frosts twice now to find (rent) a property in St Albans and Rose Johnson delivered for me and Frosts on both occasions. This estate agent tried several times harder than the others I tried in the area, with multiple options every day and the office - and Rose in particular - were always very contactable and enterprising to find the right property to suit my needs and budget. Would recommend.
Thank you Gavin for your fantastic five star review!
5/5
GoogleWe recently bought a house with Frost's and our experience was very good from start to finish. The team was always easy to contact and provided necessary info quickly. Sarah was excellent at ensuring the process went as smoothly as possible from offer being accepted until completion. From our experience I would recommend Frost's to anyone purchasing a house in the area.
Thank you very much Stephen that's great to hear, we will pass on your message to the team and please don't hesitate to contact us in the future if you need any further help or advice.
5/5
GoogleDarcie has been awesome in assisting us to find a place to rent in St Albans. It has been an absolute pleasure to have her assist us in finding a place to stay.
Thank you Edward for your lovely five star review.
5/5
GoogleThey have done it again!!! Second time using Frosts to rent out our Property on Sandpit Lane, and I’m flattered at the levels of integrity and trust I have experienced. Special thanks to Rose and Sophie in Lettings, the whole process was seamless, and the girls really helped us out. Thanks Guys! Benjamin & Stephanie:-))
Thanks Ben that is lovely to hear, Sophie and the team work really hard to achieve the best solutions for our customers so its great to hear that it was well received.
5/5
GoogleGreat experience with Frosts - our property manager Sheetal was so fast and helpful in communicating with us at a time we needed it most! Thank you Sheetal
5/5
GoogleGeorgia and the team at Frosts are incredible. Fast, reliable and super friendly and helped me find my new place in no time! The process was simple and smooth and I would recommend them in a heart beat. Thanks for everything!
Thank you for your lovely five star review, we will be sure to pass on your comments to Georgia and the team.
5/5
GoogleOur property manager Sheetal has been fantastic during our time living in St Albans, helping us to arrange repairs / improvements to our property in timely fashion. She has been very approachable and easy to reach, we would highly recommend her!
Thank you for your fantastic five star review, we will be sure to pass on your great comments to Sheetal.
5/5
GoogleI have been in contact with all the rental agencies in the area. But professionalism and kindness like those at Frost, I have not met in any other agency. Many thanks to Sophie and her collegues who have been so helpful throughout the whole process. Definetely the go to agency if your looking to find a property. :))
Thank you very much Marioara we are very pleased to hear that you appreciated the care and consideration our lettings team have for their clients.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frost's Estate, St Albans won Platinum; Frost's Estate, Harpenden won Gold; Frost's Estate, Marshalswick won Gold.
Tell us what you need and we'll put you in touch. Frost's Estate Agents, St Albans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
