Trusted Agent profile · St Albans · Hertfordshire
★★★★★
1,154 reviews across 5 platforms
4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
Part of Frost's Estate, see every office.
Frost's Estate's office in St Albans, Hertfordshire, at 4 Chequer Street, is rated 4.8 out of 5 across 1,154 reviews on five platforms, including 1,081 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frost's Estate won in 2026.
1,081
Reviews on Google
This office
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1
Reviews on The Trusted Agent
This office
20
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Frost's Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
1/5
TrustpilotDisappointing
When you are woking two jobs and paying a lot of your wages for such a small rental you dont expect to have to deal with a, Broken freezer,broken oven door ,mould all over ceiling in bathroom . All concealed when viewing the property .they then have the cheek to say they are keeping your deposit .what a joke .
5/5
GoogleWe were in a rush to find a rental property and thankful to have Harry Molinario to help us throughout from viewing to moving within 2 weeks time without hustle.
Hi Bat, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.
5/5
GoogleThe service was really wonderful helping us moving in to a property. We are really grateful to letting negotiator Darcie Fisher for her outstanding and hardworking efforts to help us getting the property . Thank you very much 🙏. …
Thank you for leaving a five star review!
5/5
GoogleWe recently purchased a house using Frost as our estate agent. The process went very smoothly thanks to their helpful and responsive agents. They efficiently managed communications and ensured everything stayed on track. Highly recommend!
Thank you Nadezhda for leaving such a great five star review!
5/5
GoogleRose was fab! Very quick and knowledgeable and really helpful!
Thank you Molly for your great five star review!
5/5
GoogleSince contacting Frost's over a year ago for a valuation we have had regular friendly messages promising support as soon as we were ready to move. When we suddenly found a property we wished to buy, Frost's updated their valuation of our property, marketed and sold our house all within a week. Great service!
Thank you for your great five star review!
5/5
GoogleThank you Chloe Weston for the efficient and prompt response to my problem. I never had to follow up once as it was just resolved. Greatly appreciated.
Thank you Rosemary we really appreciate the time you taken to leave a review and we will let Chloe know how pleased you were.
5/5
GoogleFrosts are brilliant. Having bought and sold with two other estate agents in St Albans as well, I found Frosts to be by far the best. The sales staff are friendly and knowledgeable (not annoying like some estate agents can be!) and the sales progressor who managed the sale after we accepted an offer made a huge difference to how smoothly things progressed, making communication easy and keeping everyone in the chain happy. Highly receommended.
Thank you Rachel for your lovely feedback we really appreciate it. Please don't hesitate to call us if we can help again in any way in the future.
5/5
GoogleHad a really positive experience with Frost. Dealt with Sophie from the St Albans branch, who was really professional and reliable and always followed up in a timely manner.
Thank you Ka-Wai Chan, I know Sophie is very grateful for your feedback and delighted that you are happy with the service that you received.
1/5
GoogleIf I could give this company a '0' star rating I happily would. On 2 different occasions we have arranged viewings for properties to then be told the property had already been let, after we've traveled 2 hours to view them. On another occasion we made a viewing and were told en-route that they would be rearranging the viewing for a Saturday 'as its more convenient' for them. Of the 3 properties we did view, one woman was nice and polite, another turned up late then didn't have a clue what she was talking about and the same woman at the final property gave the impression she didn't want to be there. We actually considering taking one place that these guys were offering, but upon reviewing their fees we thought twice (just under £700 for two people). There are plenty of other estate agents in St. Albans, and I would much rather trust them with my money than this bunch of crooks.
Dear Mr Andrews, it is with sincere regret that you have missed opportunities to view properties due to tenancies being agreed prior to you being able to view them. On many occasions, and due to huge demand, properties can receive swift and significant interest, which in the majority of cases our landlords are keen to consider and if appropriate accept. We take great pride in having a fully staffed office on Saturdays, as it's regularly our busiest day. We are always keen utilise our staff and offer viewings all day providing any occupying tenant has provided consent. We are sorry if a representative of Frosts arrived late for your other appointments, we do our best but traffic occasionally does get the upper hand, every member of the team completes weeks of training and should be able to manage this or any other situation. We would be pleased to discuss your comment regarding fees as the figure you quote is much, much higher than the amount incurred if you had applied for a property and referencing was needed. A detailed account of all fees is available in every Frosts letting office and via our website. If there has been any misunderstanding over fees of anything else, please do always call us so we can help, either now or in the future. Thank you.
2/5
GoogleConstantly burried head in the sand when asked if they manage the property, to this day the Landlord claims they do, Frosts claim the opposite. For 3.5yrs they stated they did not. Ended the tennancy and they want a check out fee after I instigated the check out procedures and contacted and arranged the end of tennancy viewings. I paid for the phone calls and took time to organise, Frosts sit back, do nothing and collect a fee! To be honest, not only a poor letting company, but a poor company to deal with. My experience with the lettings section was frustrating. They are not the polished outfit the website sells. Be warned.
Dear Soopa Kev, I am sorry you experienced difficulty at the end of your three and half year tenancy. I assume that such a long stay demonstrates you may not always have felt unhappy with our services. I have investigated the address you rented and can assure you that Frost's were not employed by the landlord to be the managing agent, despite him living overseas. We will always try to assist a tenant where ever we can, but if we are not authorised by the landlord our actions are limited. It is this limited position that no doubt meant the checkout procedure needed to be handled by you and the landlord directly.
1/5
GoogleI haven't even spent money with Frost's and I already despise them - a monkey could run a company better (and might also look more presentable!). On two separate occasions they have made viewing appointments with me for properties that have already been rented (or so they say! Who knows with their appalling management) and failed to inform me of this until I'm actually waiting at the property. A lucky escape that I hadn't made a commitment to rent with them, but, a very sad assessment for anyone paying these unapologetic buffoons to advertise their properties.
Dear Anon, I'm very sorry that you feel frustrated having missed the opportunity to view properties with Frosts. Our intention is never to let a customer down but instead build a clear understanding of what our future tenants will want to view. Frosts present properties of the highest standard and we represent numerous professional landlords. Our properties are overwhelming popular and we let them quickly. I regret that you may have been disappointed.
5/5
GoogleI was recently in the market looking to secure a new home and having found the property I wanted, under some rather tricky circumstances, I enlisted support from Stuart Dutton who went out of his way to help me and provided the highest level of customer service and professionalism that you could expect. He went beyond policy and engaged in helping to resolve my issue. I now have my new property & am very happy - Many Thanks
Thank you Carole we really appreciate your feedback, we have let Stuart know and we wish you well for the future please call if you need any further help.
1/5
TrustpilotSix months and still waiting to receive…
Six months and still waiting to receive my deposit back. Absolutely disgraceful. nice staff at branch level but terrible at Head office level for financial matters.
5/5
GoogleKitty was the lady who has assisted me for the duration of my tenancy to date, I am very pleased with the service which I received
Thanks Gregory your feedback is very much appreciated and Kitty will be really pleased to hear that you are happy with the service
5/5
GoogleOur Property Manager Kitty Hills is always so helpful! She is always smiling and goes above and beyond to ensure that we are happy 😀 …
Thanks George that's exactly what we want to hear :)
5/5
GoogleI have found found the company and in particular Oliver very friendly and helpful with our enquiries.
Thank you Michele for your great review and I will pass your comments on to Olly.
5/5
GoogleCherry has been a great help to myself in moving into my new rental property. Well done.
Thank you Lynne for your great review. I will pass your comments on to Cherry, who I'm sure will be delighted.
5/5
GoogleOliver is really attentive and offered great help in our property search. As we live quite far away, we specially requested to view all the properties available within one day. He gave us the schedule in a timely manner and it is always a pleasure to talk to him.
5/5
GoogleI have recently rented a property from Frosts on Chequer st in St Albans. The staff ( Sarah, Sophie and Emily) that assisted in my complicated situation were very helpful. They all went over and beyond to ensure everything went as smoothly as possible. At all times were very professional with a friendly, welcoming touch. I am very happy with my family now settled into our new home and are looking forward to many happy years living here.
Hi Serena, thank you very much for your review it's fantastic to hear and we hope you are very happy in your new home.
5/5
GoogleBest estate agents in St Albans. Went with competitor for 7 months and couldn't get it over the line, frosts found a buyer within 3 weeks. Excellent customer service, with confident and competent staff. They are the most expensive but the extra you pay does pay off if you want your property sold quickly and efficiently.
5/5
GoogleVery helpful and supportive, especially when I was dealing with severe employer references. Couldn't say a bad word about the service. Sophie has been especially helpful and so friendly!
Thank you Nichola that's lovely to hear we will let Sophie know and we are glad that we could be of help.
5/5
GoogleJoseph was very helpful in finding us a place and managed to fit me in for a viewing at the last minute
Thank you Daniel for your great review, Joseph will be delighted.
5/5
GoogleGreat service sold 2 houses now.... thanks Garath
Thank you Dave for your great five star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frost's Estate, St Albans won Platinum; Frost's Estate, Harpenden won Gold; Frost's Estate, Marshalswick won Gold.
