Trusted Agent profile · Southwark
★★★★★
306 reviews across 2 platforms
16 Lordship Lane, East Dulwich, London, SE22 8HN, Southwark, SE22 8HN
Truepenny's's office in Southwark, at 16 Lordship Lane, is rated 4.5 out of 5 across 306 reviews on two platforms, including 251 Google reviews rated 4.7.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleSarah Gillett was SUPER helpful and really listed to what my wishes were for my limited budget and desired location. Buying a property can be a confusing process and she really helped to simply this and guided me in the right direction. Can't recommend her enough!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAlex was really helpful while assisting us with moving into our new property; he was responsive, knowledgeable and made himself available for us whenever we had any requests or queries. This has made our moving process run really smoothly and we're grateful for all the help we received!PositiveResponsiveness, Professionalism
5/5
GoogleExcellent experience with Truepenny's Estate agents. Sam El Jani is my agent and she has consistently been communicative, consistent, gives great advice and goes above and beyond in ensuring she is acting in my best interests. A pleasure to work with.
5/5
GoogleWe have had a wonderful experience with Olivia Whalley Property Consultant at Truepenny's. She communicated with us quickly and professionally throughout the rental process. Olivia was able to address all of our questions and arrange all of the administrative details seamlessly.
5/5
GoogleThe Truepenny's team worked very hard to help us to sell a property recently and kept working efficiently during the pandemic and the lockdown. Special thanks to Connor to communicating very well with both parties to close the deal as it's been a particularly difficult time for both sellers and buyers.PositiveQuality, Professionalism, Value
5/5
GoogleTruepenny’s were great throughout the purchase of our property. We had Connor to support us and he was fantastic. Always there on the phone or email to help answer any of our many many questions. He also helped us with chasing our solicitors to get the move to happen on time (thank goodness). I would definitely recommend using Truepenny’s, a very professional, helpful and friendly team. Thank you.PositiveResponsiveness
Hi Bethany, Thank you for your review and kind words. Congratulations on the purchase and hope you have a lovely time in your new home! Glad to read you were happy with our service. Best regards, Connor & the team
5/5
GoogleAs a landlord I have been using Truepennys for many years. Their level of service to me as the landlord and to my tennents has always been first class. I would highly recommeded their services. I consider them to be fair and honest. All the staff are very friendly but generally I have mostly dealt with Albert Satt S
5/5
GoogleKyley, Connor and Wallace were incredibly helpful throughout our whole selling process - efficient, professional and proactive. Would highly recommend this estate agent for property sales. Sarah
5/5
GoogleFab experience buying a house. Alex was really great and once the offer was accepted Wallace saw the sale through. Smooth process, friendly, responsive. Would definitely recommend.
5/5
GoogleOlivia was brilliant throughout the whole search and lettings process - patient with our requests to view the same place several times, extremely accommodating and responsive, and generally a lovely, friendly person! Made the whole process completely painless and couldn't recommend her, or Truepenny's, more.PositiveResponsiveness, Professionalism
5/5
GoogleMy boyfriend and I recently rented a property through Truepenny's and Chris was super helpful during the process - he made the move a lot less stressful and responded quickly to our requests. Thanks Chris and the team!
5/5
TrustpilotFor someone who had no prior experience…
For someone who had no prior experience of being an home owner, thus experience has really help me become more equipped in terms of thee entire process. Their assistance and transparency has been super and I would definitely recommend anyone, especially first time buyers into using their services..
5/5
GoogleAmazing service received when looking for our new home. Kyley was particularly helpful, always on hand to answer any questions we had and very professional
5/5
GoogleIt is rare for an Estate Agent to be reviewed favourably, so this review has to mean that the service and professionalism I experienced from Truepenny's in East Dulwich was superlative. Connor worked tirelessly from start to finish and cannot be recommended highly enough.PositiveResponsiveness, Professionalism
5/5
GoogleThanks Connor, Kyley, Alex and Wallace for your patience, loyalty and finding us a buyer and helping to smooth the sales process. Recommended!
1/5
GoogleDo not recommend. The salesman I spoke to at Dulwich office was rude, condescending and unhelpful. Would never engage these people!!!
5/5
GoogleI have never had an experience to deal with properties in this country but once I met the teams of Truepennys, they made me feel at ease. As a result now I am settling in my country in Japan nicely. I was fortunate to meet nice and efficient people, Conner and Alex particularly. Thank you for your hard work.
5/5
GoogleTyler from Dulwich Truepenny's was amazingly helpful and efficient again today when providing 'support and guidance' with form filling in.
5/5
GoogleTruepenny's were helping me with the purchase of my first property in East Dulwich. Albert, Wallace and Matt were all very helpful and responsive throughout the process and pleasure to deal with even in at times difficult situations. I would highly recommend their services. Thank you very much for all your help!
5/5
GoogleI found a flat to rent in Dulwich through Truepenny’s, and they’ve been ace. Aimee showed me around the flat and I was in safe hands throughout the rest of the process.. Everyone else I’ve dealt with at Truepenny’s has been lovely too. And their process for getting snags sorted is quick and robust.
5/5
GoogleAmelia and the team were super helpful and efficient throughout the sale process - would highly recommend 👌 …
5/5
GoogleHad a brilliant experience with Alex and the whole team at Truepenny's. Alex was so helpful and knowledgeable throughout the process and helped us secure our dream home! Would not hesitate to use again!
5/5
TrustpilotGreat service from Tyler
Tyler from East Dulwich Truepenny's lettings was amazingly efficient, helpful, kind and patient helping me fill in a licence application today.
1/5
TrustpilotNegative experience with seller-oriented agency
We started the property viewing in SE24 with a very positive experience. Everyone we spoke with at Truepenny’s was a delight. Made an offer but was asked to go higher, which we did. Offer accepted, however, right before the completion weekend, we viewed again and it’s full of cracks throughout the flat - learnt the property is damaged, two walls are subsiding and two surveys suggested monitoring until 2024 as underpinning would be expected.Discussed with Truepenny’s and got advised that insurance will cover it without any evidence of this being presented. When researching house subsidence, it is advised that subsidence decreases the value of a property from between 20% to 25%. Proposed 20% off but got told all the seller would offer be £2k off (less than 1%) which was unbelievable. Tried to close the deal as we had come this far, going down from 20% off to 13%, but Truepenny advsies 1% off is the maximum or they will cover the cracks and put it back on the market. We were shocked to hear this as two surveys suggested to monitor until 2024 and not fill in the cracks but they wanted to hide the cracks so they can carry on selling.Management team did get in touch asking if there is room for negotiation but we told them the maximum we can go is 13% is the max we can do so as to try and meet the seller in the middle. Truepenny’s then stopped replying and ignored our emails. We think they’re very seller-oriented firm and now we wonder if when we first viewed the property it had already had the cracks covered over anyway. I would strongly advise anyone to do a homebuyer survey before purchasing in case something has been hidden on purpose . After wasting 5 months and nearly £4k this experience ends very badly. It was such a shame as we thought they were brilliant in the beginning but now we would definitely not recommend Truepenny’s.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Truepenny's's Southwark office has 306 reviews across two platforms: 251 on Google, 55 on Trustpilot (across the whole business).
Truepenny's Southwark is rated 4.5 out of 5 across all 306 reviews, and 4.7 out of 5 on Google from 251 reviews.
Truepenny's Southwark, 16 Lordship Lane, East Dulwich, London, SE22 8HN, Southwark, SE22 8HN.
