Trusted Agent profile · Southwark
★★★★★
305 reviews across 2 platforms
16 Lordship Lane, East Dulwich, London, SE22 8HN, Southwark, SE22 8HN
Truepenny's's office in Southwark, at 16 Lordship Lane, is rated 4.5 out of 5 across 305 reviews on two platforms, including 251 Google reviews rated 4.7.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleWe worked with Matthew, Albert and colleagues to purchase our first home. Professional, friendly and on the ball - I would highly recommend their services. Having had 6 properties fall through in the lead up to this purchase, Albert and Matthew were very honest about the process and worked speedily with our solicitor to complete the sale within 2 months, which is mega fast! Thank you all for your support, we look forward to working with you again. Best wishes, C & S.
5/5
GoogleGreat estate agent in South East London! The whole team is super efficient and provided first class service even after our purchase was completed. Big shout out to Wallace and Sam, who went the extra mile to help us out with a boiler problem. Larchwell Estate provided quick help and good value for money! Many thanks to everyone at Truepennys!
5/5
GoogleAlex and Wallace @ Truepennys were excellent in their handling of our purchase and communication throughout the process. I recommend using if you are a seller.
5/5
GoogleI highly recommend Kyley at Truepenny’s. She is clear, efficient and gets the job done. I liked her no nonsense approach and her expert advice throughout the process.
5/5
TrustpilotTruepennys provided exceptional support…
Truepennys provided exceptional support in my journey to purchase my first home. While I interacted with several estate agents, they stood out as the only one who truly understood my needs and consistently followed up whenever a suitable property became available. Their honesty during challenging moments and excellent communication made the entire process much smoother. I wholeheartedly recommend them for anyone looking to buy or sell a property.
5/5
GoogleThank you to Alex and team for showing us our dream flat! The team was very knowledgeable about the property, really responsive to email and a pleasure to deal with :) Thanks for the excellent service!
1/5
GoogleI had a very bad experience with these so-called property consultants with a lack of honesty and transparency from the start. The estate agent didn’t have a clue what he was talking about when he showed me around a property I was interested in and I found his and another agent's phone and email etiquette absent and at times rude and condescending. I decided to put forward an offer on the property as I liked it regardless, but I received mixed messages from these agents on my offer, each telling me different things about what the vendor wanted and making me question their ability and join-up as a business. I was then told my offer had been accepted and sent a memorandum of sale but then SILENCE. I had to repeatedly call them, they promised calls back which I never received and my emails went unanswered. I eventually had to find out from their lettings agent of all people that the seller had withdrawn. In my case, it seemed there was no trust or usual business-client relationship between Truepenny’s and the seller and no care from Truepenny’s as to how they treat buyers. Their incompetence caused stress and a difficult financial situation with my mortgage advisor and solicitor. I never received a call or email from Truepenny's following up on what was an absolutely shambolic experience. Having now read other reviews on here, I suspect they might have been lying about my offer being accepted all along.
Dear Cleo, I am disappointed and sorry to read about your negative experience with Truepenny’s, not one we want any of our clients to go through. I have looked into this matter with Connor and the sales team, it seems we were caught in the middle between yourself and the vendor. Who initially instructed us to sell on their behalf and then changed their mind and decided to sell through auction. Due to the vendor’s telephone absenteeism, we came across as non-communicative. The vendor informed Truepenny’s of their change of mind, three days after memoranda of sale were issued - we contacted you immediately after being informed. Having an offer accepted and then later rescinded by the vendor is extremely frustrating. It has happened to me personally, is infuriating! I can completely empathise with your exasperation and anger - Having agreements dissolve is also frustrating for agents, it’s the last thing we want to have happen. We have tried to contact you on a couple of occasions to go through the chain of events in more detail, still happy to do so if you have a minute to discuss? Again, on behalf of Truepenny’s, I apologise for your poor experience through ourselves. Kind regards, Ryan Vella
5/5
GoogleRyan and his team supported me in every aspect of a tricky flat sale. They were extremely helpful and courteous at all points. Their knowledge and expertise made the sale happen - when it could have fallen apart on a number of occasions. Ryan is great at negotiating and keeping both sides working together. Thank you to all at Truepenny's Dulwich. I would recommend their services without hesitation.
5/5
GoogleI have received a very professional service from Dulwich Truepennys especially Astha and the team. I would recommend using them!
5/5
GoogleCannot recommend highly enough. An extremely professional and friendly service and made the wick sale of my East Dulwich flat seamless and stress free. Excellent marketing. Huge thank you to Conor, Wallace and all the team. Best estate agents I have ever used and great to work with an independent business that sets the standard!
5/5
GoogleI recently sold my property through Truepenny’s and they were fantastic from start to finish. Living over 100 miles away, they handled everything, including access and viewings, and kept me updated throughout. Friendly, professional, and completely reliable. Highly recommended!
5/5
GoogleJust bought our first place with Kyley at Truepenny's, who has been helpful, supportive and a real laugh throughout the process including ironing everything out afterwards. We're so very grateful - thank you, Kyley!
1/5
TrustpilotFull of lies
I viewed a flat for sale through Truepenny’s back in January. The first question I had for the agent showing me around was why the seemingly reasonably priced property was still on the market. I asked if the commercial units in the vicinity had any bearing on that fact it hadn’t sold and if there would be any issue in getting a mortgage on the property? The agent said it was nothing to do with that, just a slow market at the moment and then lied through their teeth, assuring me “there would be absolutely no issue in getting a mortgage”. Fast forward a few months, mortgage repeatedly rejected by the more lenient high street lenders. I email the ‘sales progressor’ to update him, letting him know another mortgage application has been rejected and the following morning I find the flat is back on the market! Not so much of quick check with me that I wanted to pull out of the purchase. The flat is now on the market again, with no warning to anyone that you can’t get a mortgage on it. And I’m £1000 worse off because of Truepenny’s blatant lies.
5/5
GoogleAn exceptional team and great experience. Thank you particularly to Conner, Alex and Wallace in what was a tricky transaction, I couldn't have done it without them and would heartily recommend. I met with 3 agents and Truepenny's were the obvious choice - they were selling my home, not just a house, great communication, great expectation management and understood both mine and my buyers priorities. Had a buyer in 5 days, all vetted and ready to go. A fantastic experience compared with my buying - thank you again all.
5/5
GoogleWe had an excellent experience with Truepenny's as the estate agents on our house purchase. They were very communicative, kept us updated on all important information/milestones and helpful in responding to our queries in a timely manner. Big thank you to Wallace and his team for all of their support throughout our process.
5/5
GoogleMyra Mettam from Truepenny’s East Dulwich letting team was very professional , always listening to any concerns, and dealing with them promptly and efficiently. She brings a maturity to the team , is calm ,confident , and considerate .
5/5
GooglePurchased our first property through Truepenny’s. Very proactive suggesting properties to us and negotiating between parties. Very helpful when progressing the sale also. Would recommend to all buyers. Great service.
5/5
GoogleTruepenny's in Dulwich have been super to deal with over the last 10 years. Ryan and his team secured me excellent tenants when I let out my flat and more recently when I decided to sell it within a short timeframe they were excellent at finding a buyer swiftly, monitoring the whole process from start to finish. Brilliant service from Connor and Kristina. Highly recommend.
5/5
GoogleWorked with Sarah on a recently property let - Sarah and the team guided through the process amazingly, she was able to field all queries with ease and went the extra mile to complete with a tight deadline looming, Can not thank her and the team enough for all of their work!
5/5
GoogleAimee provided exceptional service right from the beginning, which was of paramount importance to us. Her presence has been a tremendous source of comfort, and her guidance has been invaluable in going though this complex process. Her expertise and knowledge played a key role in making the entire experience successful. We are extremely grateful for the outstanding service that Aimee offered us and we would highly recommend her to anyone who needs help with their property. We were fortunate to have discovered Truepennys during a challenging time, especially after having had negative experiences with other state agencies in the past.
5/5
GoogleHave been working with Truepenny’s recently to let out my property, and have been really pleased with the service I’ve received from Albert and the team. Friendly, knowledgeable, and straightforward. Would recommend!
Hi Ryan, Thank you for your review and kind words. Happy to read you’re happy with the service from Albert, Lina and the team, they work hard to ensure the letting process runs smoothly. We look forward to working with you again in the future, in the meantime, we’re always here if you need us. Best of luck with your new tenants!
5/5
GoogleI rented out a 1 bedroom flat in East Dulwich through Truepenny's. They found me a lovely tenant, offered me very useful advice as a first time landlord and the whole experience was both efficient and speedy. My point of contact was Lina who could not have been nicer - she was courteous, well-organised and very competent. However, all the staff I met were extremely friendly and prepared to help. I would certainly recommend them to other landlords in the East Dulwich area.
Hi Steve, Thank you very much for your review and kind words! We really enjoyed working for you and wish you all the very best with your new tenant. Here if you ever need any help or advice or fancy a cup of tea. Kind regards, Lina
5/5
GoogleOlivia has been extremely helpful from the very beginning of our search to signing the agreement on our new flat. Her and the team have been really responsive and helped along the way in securing the best deal possible . She's helped deal with any problems quickly and easily as they've arisen. I'd definitely recommend !PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAstha in Property Management is helpful and professional with good communication skills. I would recommend TruePenny!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Truepenny's's Southwark office has 305 reviews across two platforms: 251 on Google, 54 on Trustpilot (across the whole business).
Truepenny's Southwark is rated 4.5 out of 5 across all 305 reviews, and 4.7 out of 5 on Google from 251 reviews.
Truepenny's Southwark, 16 Lordship Lane, East Dulwich, London, SE22 8HN, Southwark, SE22 8HN.
