Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAimee provided exceptional service right from the beginning, which was of paramount importance to us. Her presence has been a tremendous source of comfort, and her guidance has been invaluable in going though this complex process. Her expertise and knowledge played a key role in making the entire experience successful. We are extremely grateful for the outstanding service that Aimee offered us and we would highly recommend her to anyone who needs help with their property. We were fortunate to have discovered Truepennys during a challenging time, especially after having had negative experiences with other state agencies in the past.
Sofia · 14 April 2024
★★★★★ 5/5
GoogleHave been working with Truepenny’s recently to let out my property, and have been really pleased with the service I’ve received from Albert and the team. Friendly, knowledgeable, and straightforward. Would recommend!
Ryan · 10 November 2020
Agent replied · 9 November 2024
Hi Ryan,
Thank you for your review and kind words. Happy to read you’re happy with the service from Albert, Lina and the team, they work hard to ensure the letting process runs smoothly.
We look forward to working with you again in the future, in the meantime, we’re always here if you need us.
Best of luck with your new tenants!
★★★★★ 5/5
GoogleI rented out a 1 bedroom flat in East Dulwich through Truepenny's. They found me a lovely tenant, offered me very useful advice as a first time landlord and the whole experience was both efficient and speedy. My point of contact was Lina who could not have been nicer - she was courteous, well-organised and very competent. However, all the staff I met were extremely friendly and prepared to help. I would certainly recommend them to other landlords in the East Dulwich area.
Steve · 10 November 2020
Agent replied · 9 November 2024
Hi Steve,
Thank you very much for your review and kind words!
We really enjoyed working for you and wish you all the very best with your new tenant.
Here if you ever need any help or advice or fancy a cup of tea.
Kind regards,
Lina
★★★★★ 5/5
GoogleOlivia has been extremely helpful from the very beginning of our search to signing the agreement on our new flat. Her and the team have been really responsive and helped along the way in securing the best deal possible . She's helped deal with any problems quickly and easily as they've arisen. I'd definitely recommend !PositiveResponsiveness, Quality, Professionalism, Value
Nicholas · 10 November 2021
★★★★★ 5/5
GoogleAstha in Property Management is helpful and professional with good communication skills. I would recommend TruePenny!
Elena · 27 December 2024
★★★★★ 5/5
GoogleAfter me and my partner went through sevral other estate agents that were not very good at all, we found truepennys..where Alex has helped us find a place to call home, Alex has been absolutely amazing through out the whole experience, very quick at responding and helpful,proffesional yet humane.
me and my partner cannot recommend him enough!.PositiveResponsiveness, Professionalism
Billy · 10 November 2021
★★★★★ 5/5
GoogleWould recommend Truepenny's as we experienced an excellent overall service, especially from Alex who was always friendly, helpful and professional, going above and beyond to sell our flat after some tricky issues arising, so we appreciate all his efforts. Thanks... Kevin & Mary
The · 13 June 2024
Agent replied · 9 November 2024
Thanks Kevin and Mary for your lovely review and kind words.
So glad to read that you had such a great experience working with the team, particularly Alex.
Hope you're settling in nicely into your new home!
With best wishes from us all!
★★★★★ 5/5
GoogleI had the pleasure of leasing with Alex and Wallace at Truepenny's, when buying my first home. They were excellent agents, warm, and professional. Alex offered insight when viewing the property and had great knowledge of the local area and its community. Wallace helped tremendously also, in speeding up the final stages of purchase and being the link between solicitors. Truely recommend them whether one is selling or buying like I was.
Fruitinessa · 13 July 2024
★★★★★ 5/5
GoogleI had a fantastic experience buying a property with Truepenny's. As a collective team, they are very helpful and Connor handled the house purchase expertly. Proactive, efficient and personable - Connor was brilliant to work with and moved things along at key stages of the process. I would highly recommend Connor and Truepenny's!PositiveResponsiveness, Quality, Professionalism, Value
Andy · 10 November 2021
★★★★★ 5/5
GoogleAlex, Connor and Wallace the rest of the team were kind throughout and did all they could through a complicated sale process to get things over the line for us. A smaller estate agency with a local charm but just as capable of getting the job done as its many competitors in the area. Would 100% recommend and use them again
Joel · 16 December 2024
★★★★★ 5/5
GoogleI have been using the services of True Penny to manage my rented property. I am very happy with their services as they are always communicative of any issues and keep/advice on best course of actions when needed. I have had the pleasure of engaging with Chris and Thea on many occasions and always found them to be informative and helpful. I feel quite relaxed knowing that my property is being looked out for by a competent team and would highly recommend them to anyone looking for such services.
A · 14 January 2024
★★★★★ 1/5
TrustpilotIf I could give zero stars
If I could give zero stars, I would. This has been the worst agency I've ever dealt with. If you're considering using them, don’t. I won’t even waste my time listing the countless unprofessional experiences I’ve had, but I hope this review helps steer others away. Save yourself the stress and look elsewhere.
A · 9 April 2025
★★★★★ 5/5
GoogleI have used Truepenny's Estate for the past 10 years as letting agents for my properties in East Dulwich se22 8hj and have a really had good service . But this time i have received an excellent service from Ms Astha Patel . She has dealt with all the admin paperwork required promptly and delivered hard copies of the various documents when requested . Excellent addition to the truepenny's wonderfull staff in East Dulwich .👍
Mr J Patel
( Not being biased here at all , credit where credit is due )
Jayesh · 15 December 2023
★★★★★ 5/5
GoogleKyley is wonderful. Honest, communicative, and friendly. Was a smooth process!
Isabella · 5 December 2024
★★★★★ 1/5
GoogleIt has been an absolute nightmare dealing with Truepenny’s. My brother and I were looking to rent a place through this agency and the whole process from signing a tenancy confirmation to the reference checks was terribly stressful.
Firstly, despite agreeing on an amount for the rent, we were sent a tenancy confirmation letter to sign which was £50 more than what was confirmed. We spent days going back and forth where they tried to get more money out of us and when we refused and threatened to pull out, they accepted our initial offer. Pure greed.
Another hugely concerning fact was that despite us sending the holding deposit and finishing the referencing checks, we are informed the day before the move-in date that the landlord decided to remarket the place (while our holding deposit was with them!!). Communication was extremely poor throughout and no reasons were given at all for why that happened. Absolutely criminal. It really proves why estate agencies need to be regulated and kept on a leash.
I highly recommend avoiding this agency and renting through someone else. You have been warned.
Akshar · 10 November 2023
★★★★★ 5/5
GoogleFive Star Agents and Agency
We recently purchased a property with Truepenny's help and guidance. As first time buyers we had a lot to learn and they were always there to help us with the process.
They helped us negotiate the price, get the right people to do the surveys, etc. and we're truly thankful to them for their patience and professionalism.
Personally what I really like about Truepenny's is that they did not look the sale as a pure financial transaction and they stood along side us all along. Also when we finally purchased the property they were very kind to offer us their help to find builders and they even kindly accepted to keep our keys for us while different builders come and go.
They have been the best and we were really lucky to have found them.
Wish them all the bests and we definitely stay in touch
Mili · 10 November 2023
★★★★★ 5/5
GoogleJust been switched over to Truepenny's as my management company for my rental property and all has been far more positive than the previous one thus far. Sam El Jani has been great, responsive and helped with any issues we have had!PositiveResponsiveness, Quality, Professionalism
Marcus · 10 November 2022
★★★★★ 5/5
GoogleSam from Truepenny's was helpful, knowledgeable and kind throughout the process of securing our flat and moving into our new home. Sam has been a pleasure to deal with and has made the process a lot more seamless! Would highly recommend Sam and Truepenny's!
Lucia · 10 November 2022
★★★★★ 5/5
GoogleExcellent Services. I just rented from Truepenny's. My agent Connor is professional, flexible, understanding, and very helpful indeed. The renting process went very smooth. I particularly appreciate Connor's communication. He always provides the timely update; even when where was no update he still makes effort to let me know when I can expect from him. Excellent service, I will recommend TruePenny's.
SophiaMX · 11 November 2018
★★★★★ 5/5
GoogleWe had a great experience selling our property with Truepenny's. From the initial valuation, marketing and viewings to completion the whole team were friendly, professional and quick to respond to updates.
Alex in particular did a stellar job with the viewings at a challenging time in the housing market (early January) and we sold within a week and a half of putting the house on the market.
We highly recommend Truepenny's and would use them again in a heartbeat.
Sarah · 10 November 2023
★★★★★ 5/5
GoogleRecently rented a flat through Truepenny's, and it was the slickest experience we’ve had in London. Big thanks to Alex Smith for securing our flat in under 24hours. Top experience and we will be in touch when we look to buy in the future. Highly recommend you go direct.PositiveResponsiveness, Professionalism
Lucy · 10 November 2021
★★★★★ 5/5
GoogleOlivia at Trupenny as truly been an exceptional agent to deal with. The title Property Consultant is suitable, she has advised, consulted and been very supportive. She's also the most responsive property agent I have ever dealt with!
Really grateful to have had such an easy process.PositiveResponsiveness, Quality, Professionalism
Jessica · 24 December 2021
★★★★★ 5/5
GoogleI used Truepennys for the sale of my property and would highly recommend them. Connor and Wallace were incredibly professional and communicative throughout. A pleasure to work with!
Hannah · 15 December 2023
★★★★★ 5/5
GoogleFirst class service from all the staff at True pennies estate agents Albert is one of the estate agents who went above and Beyond his duties to help our family during this difficult time as we were selling the family home due to Bereavement. I would highly recommend True pennies as the only estate agents to deal with in south London
Andrew · 12 January 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
