Trusted Agent profile
★★★★★
331 reviews across 2 platforms
Broadwall House, 21 Broadwall, London, SE1 9PL, Southwark SE1 9PL
Regent Letting & Property Management Ltd's Southwark office at Broadwall House is rated 3.8 out of 5 across 331 reviews on two platforms, including 258 Google reviews rated 4.0. The 73 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleThe best agency I could choose. Adam has been available all time during the process, answering my questions and helping me out when necessary (even out of his work hours). If I managed to get the house I wanted is thanks to him, who made the process quick and easy and took care of me at all times.
5/5
GoogleKaitlyn was very helpful with the issues I had throughout my tenancy.
5/5
GoogleBilly was professional, efficient, and communicated clearly to Renew a tenancy agreement. Thank you.
1/5
TrustpilotExtremely dishonest and tries to scam your deposit money
Such a dishonest company that tries to deduct your deposit and keep it themselves. They wanted to charge me £220 for marks on the wall (studio flat) that existed before I moved in (thankfully, I had photo proof). I bet they charged the previous tenant that same amount but didn't do anything to actually clean or rectify the markings and just kept it themselves. They also tried to charge me £30 for the tiniest enamel chip on a door (size of an ant), and £120 for professional cleaning when I already professionally cleaned the studio flat but they said there were "dust" and pieces of hair (photo showed ONE piece of hair in the sink).There were also SO many issues with the studio, such as malfunctioning washing machine, malfunctioning extractor fan which caused mildew, leaking toilets which took a year to completely sort out, AC / heating not working even though they were taking standing charges from me... etc. So many hidden charges and they will only ever come to you to ask you for money. Super dishonest - please make sure you check if it is Regent managing your property before renting.
5/5
GoogleBeen searching for an apartment for a couple of weeks now and Adam has been the only agent to stand out to me compared to other agencies. Always willing to give me a helping hand by suggesting new apartments coming up on the market. Hopefully it will work out but very impressive work ethic so far!
1/5
GoogleReally poor costumer oriented. I rented a flat as a student. They ignored my messages for months. If you’re taking a contract, please be aware that they are going to take as much as reasons they could find to take a money from you, even if it was in a bad condition before.
Hi, please email us with your details at info@regent-property.com and we will be happy to assist you.
5/5
TrustpilotKimberly Fernandes’s service
Kimberly Fernandes is being helpful to my request that resolved issue in an efficient way. I am happy with his service.
5/5
GoogleMint Mok is a very good property manager. She helped me a lot, such as helping me contact the heating company to modify the correct bill, etc. Generally speaking, thanks to her, I was able to complete the rental return smoothly!
4/5
GoogleMaddie has been helping us find a flat in London which has been quite a daunting experience coming from abroad! However, she has been super kind, helpful, and informative every step of the way and has really understood what our property needs are. I highly recommend using her as your agent!
1/5
TrustpilotAvoid
Avoid. I have moved into a new building at the start of January, it hasn’t even been a month. I’ve had problems with the guarantor agreement. My father was chased up to sign this but when we asked them to correct the tenant names on the guarantor agreement, they took ages to sort this out and insisted that what was sent out to sign in the initial contract was correct; without properly looking in to it. - It took a lot of back and forth for them to finally correct and re-send. They were being very difficult. - we have some issues with the fan extractor and some fixtures. The whole process is very tedious. We have been told to check the extractors ourselves, twice so far... - on moving in, the en-suite bathroom door hook was missing, I was told it doesn’t come with a hook and was damaged by a previous tenant. I was told to use a hook that hangs at the door. Considering that this is a new building and we are the first tenants in this property, it is a disgrace. There is also a door hook on the main bathroom door. Having lived in royal wharf previously, I am aware that all en-suites and bathrooms do actually come with a door hook... - I’ve emailed the property manager and did not get a response with the link to report the issues until I called in to chase this up. (It took 2 weeks) She was quite rude, hence I am not looking forward to renting for the next year, considering that this is my point of contact for any issues. I already know that I will never rent with them again. My experience with Folio was so much better, the building manager there had to manage 4000 properties and was always friendly and quick to answer queries regardless.
5/5
GoogleCharlie helped me and my sister & he was so attentive. He actually listened to what I wanted and recommended areas that generally suit my needs instead of just spamming me with irrelevant properties. Highly recommend and so impressed with the attention to detail. Thanks Charlie you’re the best!
5/5
GoogleSam was the agent taking care of our research and moves, he’s been very helpful and communicating through the whole process. He has been of great help even after our move in for additional enquiries. Would definitely recommend
5/5
TrustpilotBig shout out to Amir Ibrahim
Big shout out to Amir Ibrahim for his excellent help with a property management issue. Lovely guy who resolved our problem quickly.
1/5
GoogleBe ware to rent through this company. They never answer to emails or phone when you need something and when they do, they use patronising language. They always would take the Landlord side with 0 care to the tenant. They also forgot to give me notice that my rent was increasing and remember to let me know 8 months later. For pudding they tried to take most of my deposit on minor tear and wear. I was lucky that the deposit scheme judge took my side. Rent through them only if it is your last resort.
1/5
TrustpilotPoor communication, misleading information, and unnecessary pressure
I viewed a property through this agency on 11 December while under urgent pressure to move, as all residents in my previous building had to be relocated due to structural issues. This was made very clear to the agent at the viewing.
1/5
GoogleTerrible experience. I don’t even wanna give one star. Ignored my emails, texts, calls, and did not do anything about my deposit. It took me MONTHS to get my deposit back, also they tried to scam me by charging me DOUBLE the amount they were claiming for. Don’t even bother asking them to give you back the deposit, just go to a solicitor and go through the deposit dispute. Also they ghosted viewings and made me do a viewing because the person that was supposed to come was “sick”.
1/5
GoogleArranged with Mark to view a property for sale more than 10 days in advance. I even emailed Mark on the day of viewing to confirm our appointment, I was assured that everything was in order . Met with Mark on site only to be told that the flat I meant to view was taken of the market and he was going to show me two other flats !!! Very unprofessional conduct Save your time and energy don’t deal with them.
5/5
GoogleUnfortunately didn't manage to rent through regent property but wanted to sing our praises for one of their team - Adam was super friendly and always so helpful, it made the rent search a little less daunting! If we are back on the market we'll definitely give Adam a call :)
5/5
GoogleMy agent Adam was incredibly helpful and efficient, he made the stressful process of moving home a much smoother experience. He really went over and beyond to help me even answering questions and sorting the application process after hours! I would highly recommend Regent purely for this reason.
5/5
GoogleWe are super thankful for how helpful Bailey has been throughout the process of us finding a new property to rent. He has shown us transparency and support from the beginning, and has been an absolute pleasure to connect with.
5/5
GoogleFrom booking property viewing to signing the rent contract, Scott was very professional and key contributor. He was keen to provide information and clarify any requests I had. He dealt with any issue while finalising terms with a quick turnaround.
5/5
TrustpilotThanks to Kimberly Fernandes
Thanks to Kimberly Fernandes for helping me follow up on the issues to my flat
5/5
GoogleIncredibly helpful management company; Louise has been particularly helpful and fast at responding to all my queries. I haven't had a concern go unanswered over the past two years! Renting with Regent has been very smooth and easy, many thanks to the team.
5/5
GoogleI spoke to Bailey several times with a recent rental property search. At all times he was efficient, courteous and helpful. I dealt with many agents during this search, Bailey’s communication style and tenacity stood out from the rest … thank you, it made a difference.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regent Letting & Property Management Ltd's Southwark office has 331 reviews across two platforms: 258 on Google, 73 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Regent Letting & Property Management Ltd is rated 3.8 out of 5 across all 331 reviews, and 4.0 out of 5 on Google from 258 reviews, checked 9 October 2026.
Regent Letting & Property Management Ltd, Broadwall House, 21 Broadwall, London, SE1 9PL, Southwark SE1 9PL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.