Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBeware of this agency. They do not return deposits and ignore messages for months.
Getting my deposit back from this company has been incredibly frustrating. It’s been over two months, and I still haven’t received it. After vacating the property, they completely ignore my emails and show little interest in processing refunds. Even after all this time, I haven’t heard back from senior management. They seem far more focused on collecting money from tenants than on resolving refund issues. I highly recommend avoiding this company. It’s alarming that they handle deposit refunds while being unresponsive to inquiries.
Apollo · 2 November 2024
★★★★★ 5/5
GoogleI just wanted to give a quick shoutout to Stella! She's been an absolute gem to work with. Super polite, lightning-fast replies, and oh-so-patient with all my questions. It's refreshing to deal with someone so friendly and helpful in the real estate world.
菲儿易 · 26 April 2024
★★★★★ 1/5
TrustpilotAbsolutely irresponsible agency
Absolutely irresponsible agency. We signed a contract and paid the first month’s rent and full deposit, then just days before move-in (on Christmas Eve) we were told the existing tenant refused to leave and we would not get the property.
Behzad · 19 January 2026
★★★★★ 5/5
GoogleLouise has been amazingly helpful since we started the tenancy. Her communication skills are excellent and she ensures that the process remains smooth and clear throughout.
Thank you Louise.
Shonit · 4 December 2024
★★★★★ 1/5
TrustpilotOne of their agents unlawfully entered…
One of their agents unlawfully entered our flat, despite a clearly agreed-upon time for access. When confronted, the agent claimed they were too busy to remember the arrangement. At the time, I was heavily pregnant and dealing with serious medical complications, and this unauthorized intrusion caused significant and unnecessary distress. This breach of trust and disregard for basic boundaries as well as tenancy law is unacceptable.
Amy · 26 April 2025
★★★★★ 1/5
GoogleRetrieving your deposit from this company has been an extremely frustrating experience. It has been over two months, and I have yet to receive my deposit. Once you vacate the property, they completely ignore emails and show little concern for processing refunds. Even after two months, their senior management has not responded to my inquiries. They seem more interested in collecting money from tenants than in addressing refund issues. I would strongly advise against dealing with them. It's concerning that they control the deposit refund process, yet they don't even have the courtesy to respond to emails.
Harsh · 16 October 2024
★★★★★ 1/5
GoogleJust FYI - fine and professional company until you are trying to get your deposit back. They will try and deduct 30% of your deposit for the most obscene charges (they charged us £50 to remove a small radiator which we borrowed off the building because our heat didn’t work over the winter) they will then go ghost on you, currently 7 weeks without a reply from the agent, 3 months of them withholding £2500 deposit, they don’t bother to reply to emails, don’t bother to explain anything unless it suits them. So be warned, they’ll be all nice and professional until you move out then it’s screw over central.
Clara · 9 October 2024
★★★★★ 1/5
Trustpilotmoney hungry ghosts
When we moved out of our flat we were landed with a huge chunk of our deposit being deducted for the most obscure things i.e. £50 to remove a small electric radiator which we had to borrow from concierge because the heat didn’t bloody work all winter, £50 for cleaning dust from around sockets amongst other crazy things. After we disputed these charges we were then landed with even more charges before they just started to ignore us and our emails. The new tenants moved in (meaning they went ahead and did ‘work’ on the flat without us actually agreeing to a sum that they would deduct from the deposit). Continued to ignore us and almost 3 months after moving out there has been no communication from them and it has resulted in my raising a dispute via the deposit protection scheme which of course they have not responded to either. They will take pictures of every single corner of your flat and will charge you for just about everything, apparently wear and tear does not exist for them. It was a good experience moving in and throughout they were relatively responsive but as soon as they responsible for holding thousands of pounds they decided to go ghost. Terrible experience and i would not recommend unless you want to deal with sneaky and convincing agents who only want to make as much money from you as possible.
Clara · 4 October 2024
★★★★★ 5/5
GoogleOliver has been very helpful during my house search process, from the viewing phase to putting down an offer and helping me secure the property. Thank you.
Mike · 15 December 2024
★★★★★ 5/5
GoogleBoiler stopped working this morning. Tatiana went out of the way to help and sort the issue showing me what I could do to self serve. Thanks to her efficiency I have my heating on 1.5hrs after raising the issue on the issue management system
Sydonie · 27 January 2024
★★★★★ 5/5
GoogleWe’ve had a great experience renting a property through Regent. Everything was modern and efficient at every point of the renting process.
I can’t thank Ben enough for his help and care at every stage from viewings to moving us in. He is a great asset to your business!
Ben · 24 October 2023
★★★★★ 1/5
TrustpilotPoor service: be cautious
Regent was incredibly attentive and responsive when we were in the process of making an offer, but the moment they secured our payments, their communication practically vanished. Despite multiple attempts to reach out, we were met with unsatisfactory responses. For the price you're paying, it's certainly not worth it. Be sure to thoroughly inspect the property and insist on addressing all concerns in the contract upfront because once they have your payment, you and any issues that were present/arise will be ignored.
Philips · 13 September 2024
★★★★★ 5/5
GoogleScott is an absolutely trustworthy person, his service is very good, he has been helping us communicate everything, he has a good attitude, and he is very considerate. Thank you for his service
Tianjiao · 24 August 2024
★★★★★ 1/5
GoogleTerrible experience and no respect to customers’ time . Scott Borg organized a viewing via an agent assistant. I specifically asked him if my move out date is ok, he confirmed it on the phone. Only after the viewing , after I cancelled my meeting, wasted my time and money on taxi he said that my move in date wouldn’t be accepted by landlord. He just sent as many candidates as possible for the viewing without respecting their time and knowing that I had no chance since the beginning. No apologies followed.
Alexandra · 24 August 2024
★★★★★ 5/5
GoogleKrystal has been a phenomenal help in sorting out some issues post move out. I can’t recommend her enough! Reacted quickly, kindly and proactively to my requests.
Yasmina · 9 November 2024
★★★★★ 5/5
GoogleGreat experience. My agent Sam Nourse was really helpful and friendly! There is a very good sense of urgency. Replies straight away! I would definitely recommend him to my friends ☺️
Aui · 24 August 2024
★★★★★ 4/5
GoogleThe viewing was smooth and fast, however the person who was showing us the property didn’t know anything about it, even how to turn on electricity, we had to look at apartment in the dark. Because of that barely noticed black mold spots on the bath tub and absence of grout around one sink.
All information was provided later via WhatsApp within hours.
Response time could be faster especially when we are ready to sign contract.
Iuliia · 9 October 2024
★★★★★ 5/5
GoogleWe rented a flat with Regent. Charlie was our point of contact and he was awesome. Punctual when viewing flats and then really happy to answer my many questions via WhatsApp or on the phone. A thoroughly nice guy.
Sarah · 27 March 2024
★★★★★ 5/5
GoogleIt's been lovely working with Bailey R. He was awesome and helped me with all my needs, always communicate or keep in touch with me. I highly recommended him
Thank you so much Bailey
Doriana · 25 June 2024
★★★★★ 5/5
TrustpilotSmooth process
Property manager Kim was kind and supportive.
Jia · 4 July 2025
★★★★★ 1/5
GoogleI'm still waiting for my deposit back 3 weeks after moving out. Even though the bills were in my name and not the landlord (meaning they are my responsibility not the landlords) they have asked me for copies of final bills. They even specified that they want pdf copies which I don't have as I receive paper bills. I've received no communication about the inventory or why they are holding on to my deposit. Just this request for pdf bills which I've told them I can't provide. I don't think anyone gets a council tax bill in pdf. Given the other reviews on here about people experiencing the same thing, it looks like they are crooks.
Isabella · 25 July 2024
★★★★★ 5/5
GoogleTatiana is absolutely fantastic! Super friendly, incredibly genuine and helpful and gives her absolutely all in finding the perfect solution at all times. A pleasure to deal with, thank you so much!
Fatima · 25 July 2024
★★★★★ 5/5
TrustpilotExcellent service
Transition is very smooth and good communication
Catherine · 29 June 2025
★★★★★ 5/5
GoogleZak made sure I move in on time, he always replies to my concerns and helped me out! would definitely recommend their services
Farah · 6 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
