Trusted Agent profile · Southwark
★★★★★
330 reviews across 2 platforms
Broadwall House, 21 Broadwall, London, SE1 9PL, Southwark, SE1 9PL
Regent Letting & Property Management Ltd's office in Southwark, at Broadwall House, is rated 3.8 out of 5 across 330 reviews on two platforms, including 258 Google reviews rated 4.0.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
4/5
GoogleThe viewing was smooth and fast, however the person who was showing us the property didn’t know anything about it, even how to turn on electricity, we had to look at apartment in the dark. Because of that barely noticed black mold spots on the bath tub and absence of grout around one sink. All information was provided later via WhatsApp within hours. Response time could be faster especially when we are ready to sign contract.
5/5
GoogleWe rented a flat with Regent. Charlie was our point of contact and he was awesome. Punctual when viewing flats and then really happy to answer my many questions via WhatsApp or on the phone. A thoroughly nice guy.
5/5
GoogleIt's been lovely working with Bailey R. He was awesome and helped me with all my needs, always communicate or keep in touch with me. I highly recommended him Thank you so much Bailey
5/5
TrustpilotSmooth process
Property manager Kim was kind and supportive.
1/5
GoogleI'm still waiting for my deposit back 3 weeks after moving out. Even though the bills were in my name and not the landlord (meaning they are my responsibility not the landlords) they have asked me for copies of final bills. They even specified that they want pdf copies which I don't have as I receive paper bills. I've received no communication about the inventory or why they are holding on to my deposit. Just this request for pdf bills which I've told them I can't provide. I don't think anyone gets a council tax bill in pdf. Given the other reviews on here about people experiencing the same thing, it looks like they are crooks.
5/5
GoogleTatiana is absolutely fantastic! Super friendly, incredibly genuine and helpful and gives her absolutely all in finding the perfect solution at all times. A pleasure to deal with, thank you so much!
5/5
TrustpilotExcellent service
Transition is very smooth and good communication
5/5
GoogleZak made sure I move in on time, he always replies to my concerns and helped me out! would definitely recommend their services
4/5
TrustpilotGreat turnaround
Very happy with the service of my account manager, Jessie Saunders, for the last year. Before she handled my account, I had not been completely satisfied with Regent but the turnaround in service provided has convinced me to stay on with Regent. Well done, Jessie. Really appreciate all the work and effort you’ve put in.
5/5
GoogleI had a great experience working with Bailey! Communication was always prompt and informative, making the entire process smooth and stress-free. I highly recommend Bailey to anyone in search of a reliable and efficient property manager.
5/5
GoogleToo often you hear horror stories of letting agents but I can honestly say our experience with Regent has been a breeze. As with any tenancy, issues can arrise and they have been consistently met with the utmost care and consideration. Louise has helped us on a number of occasions and the consistency of her resolutions has really made us feel like we have a main point of contact. This personal aspect has been the real differentiator between our experience with Regent and that of previous letting agents. Looking forward to renewing and continuing this very pleasant experience.
5/5
GoogleMark was very helpful and professional
5/5
GoogleSam was extremely helpful through the process of renting and provided me with all and any information I had regarding the move.
5/5
GoogleVery quick and very professional service. Jade was very polite, and always hapy to help us, answering all the questions we had.
5/5
GoogleMe and my best friend went to see 2 flats with Bailey!! Was an amazing experience since we felt that he truly care about the tenants and everything throughout the flats. Thank you Bailey
5/5
GoogleExcellent experience! Stella is a really good property manager. Stella is always quick to reply to my emails, promptly solves any issues, and patiently handles everything. I really enjoy talking with her!
5/5
GoogleVery satisfied with the responsiveness of my property manager Jerry Tang, always polite and willing to help me address all issues. Recommended.
5/5
GoogleFantastic agency, professional, helpful and easy to reach. Eric was truly outstanding in his support throughout the tenancy.
5/5
GoogleMint was really helpful in solving our repairing issues. Really like her professionalism and sincerity towards acknowledging our issues.
1/5
GoogleA trap. You will regret for signing contract with them. Their block manager is not honest. & I don't know how they do it, they could keep the deposit in a "Legal" way, that's really werid.
Hello, if you would like to email us with more detail at info@regent-property.com, we will be happy to assist you further.
5/5
GoogleJade was really professional and helped me getting the best fit for me based on my requirements. Highly recommended
1/5
GoogleTerrible and unacceptable customer service! Our agent who shown us some properties -called Kashif- ignored me for days after I put an offer on one of the flats he shown us. After a number of my calls and texts he still ignored me and haven't heard back anything for days. I have called their office 2 days in a row to squeeze out some information about my application. When his colleague reminded him that it would be nice to contact me then he gave me a call saying that despite the landlady loves our profile but she doesn't have a licence to rent out a 2 bedroom flat to 3 professionals (1 couple and sister of my partner) which he was not aware of. Whatever he was saying during the viewings went against what he was doing and how he was treating us. I have never went across this kind of unprofessional customer service and would expect more from a high standard agency. I can't even imagine how much attention they pay you when you are their tenant if they gave a s**t about us when we didnt even pay them yet. I would definitely not recommend regent property for anyone who wants to rent because they won't make it any easier.
Thank you for the review and we apologise for the customer service experienced; in this case we understand the agent involved did not fully understand the licence requirements for the property you viewed, and his response times were poor, however he has now undertaken additional training. We apologise for the unacceptable customer service.
5/5
GoogleHave been dealing w Regent for a while, overall experience has been good thanks to Tatiana that always gives a high quality service
1/5
TrustpilotAlthough I am not a tenant
Although I am not a tenant, I am a neighbour. Recently they had my lock and chain removed by a contractor and have not returned it which I now will seek reparation through the courts. Also, 'Jennifer'. the culprit behind it has been gossip mongering to anyone that will listen that I ''threatened to kill a tenant'' which is slander. It never happened and I have not faced any police inquiry. It's a very serious allegation and the police have been informed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regent Letting & Property Management Ltd's Southwark office has 330 reviews across two platforms: 258 on Google, 72 on Trustpilot (across the whole business).
Regent Letting & Property Management Ltd Southwark is rated 3.8 out of 5 across all 330 reviews, and 4.0 out of 5 on Google from 258 reviews.
Regent Letting & Property Management Ltd Southwark, Broadwall House, 21 Broadwall, London, SE1 9PL, Southwark, SE1 9PL.
