Trusted Agent profile
★★★★★
331 reviews across 2 platforms
Broadwall House, 21 Broadwall, London, SE1 9PL, Southwark SE1 9PL
Regent Letting & Property Management Ltd's Southwark office at Broadwall House is rated 3.8 out of 5 across 331 reviews on two platforms, including 258 Google reviews rated 4.0. The 73 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleMichelle was very friendly, polite and genuinely wanted to help us find a place we liked. She took us through the process, walked us through the changes in the tenant’s rights act and was very proactive in communicating new availabilities. She did a call to discuss our preferences and what we were really looking for. She comes across as a warm and friendly person who’s really looking out for you, which is a rare thing in a competitive house hunting market. Thank you, Michelle!
5/5
GoogleWe had a very positive experience thanks to Iris. She responded quickly and showed genuine care and dedication in helping to resolve an issue we had been dealing with for quite a long time. We had almost given up hope that anything would be done about it. Iris took the matter seriously, listened carefully, and helped move things forward, which we truly appreciated. What stood out most was her professionalism, responsiveness, and willingness to help find a solution. Issues like this directly affect everyday comfort at home, so having someone who takes them seriously makes a real difference. We are very grateful for her effort and support, and we highly appreciate the way she handled the situation. Thank you, Iris, for your help and commitment. It truly means a lot. 🩷
5/5
GoogleI wanted to thank Iris for the wonderful work she does. I haven't seen such a dedicated and hard-working person in a long time. Iris is very professional and organized, and she's also very patient, for which I'm very grateful. She is helping us with everything and keeps in touch at all times. Thank you, Iris, I'm truly impressed by your work.
5/5
GoogleI would like to thank Iris Jin for her professional approach in managing crisis and issues pertaining to property matters. She is fast, responsible and willing to go the extra mile! It has been a real treat to have Iris taking care of complicated matters that needed follow-up and proactive actions! Really appreciate having Iris working on my case!
5/5
GoogleAs a tenant, I couldn’t ask for a better property manager than Jerry Tang. From day one, Jerry has been incredibly proactive and enthusiastic. Jerry always reaches out to check if everything is okay, which makes communication completely stress-free. Jerry has helped me resolve so many issues and 'headaches' quickly and efficiently. I truly appreciate Jerry's hard work.
3/5
GoogleMaria was very helpful when I had limited time to find a place to rent. She was always kind, polite, and professional. I only had an issue when it came to my move in date, that it was not confirmed I could move in until later that day. However I understand it was partly my fault along with the little time I had as well.
5/5
TrustpilotAgent Amir
I can’t thank Agent Amir enough for his incredible support and dedication. He went above and beyond to help me, even during the weekend and outside of his normal working hours. I had a last-minute situation that needed urgent attention, and Amir made sure everything was sorted smoothly and efficiently. His professionalism, kindness, and willingness to go the extra mile truly stood out. I’m so grateful for his help, he made a stressful situation feel manageable and was always just a call away. Highly recommended!
5/5
TrustpilotFriendly and efficient
Jack and the team are always quick to respond and help - any issue I’ve had has always been quickly resolved.
1/5
TrustpilotAbsolutely not recommended
We've had 2 separate issues with regent so far regarding contracts and keys. They seem to be totally unable to provide the most basic of landlord services which has led to our exasperated attempts at calling and emailing. I dread every time I have to deal with them and our eventual closing out of our tenancy. It's been a nightmare.
1/5
GoogleNow I see why and makes complete sense the number of 1 stars given. I do however see most of the bad experiences are from tenants perspective rather than the landlord. I would highly recommend everyone to stay away from the company as their service is horrific. They’ve caused nothing but headache for me. Irresponsible, unresponsive. As an investor based overseas, I need an agency that is reliable and constantly on the ball but they were the complete opposite. They cannot be relied upon at all. Typical agency behaviour thinking that as long as money can solve the issue then take the easy solution/way out rather than really looking into the issue and providing solutions to resolve the situation. AVOID AT ALL COSTS BUT IF YOU DO PROCEED, then be prepared. You’ll figure at the end that you might as well do it yourself than to pay for their services.
4/5
GoogleWe were renting through Regent last year, and during the 12 months we dealt with lots of people from different teams at Regent. Our property agent Tamara was very nice and professional. She was very responsive and got things progressed promptly. To her I would give 5 out of 5. Two other people at the rental team (Emma & Agnes) were both very helpful too. Unfortunately I cannot give Regent 5 stars as a whole company because there are some staff who are not very professional - when we were about to negotiate the deals whether to renew the tenancy, the guy went away for holiday. He did not set automatic reply and did not read through the emails when he came back from annual leave. This significant delay made us decide to not renew the tenancy. Other than him, I think Regent strikes me as a good estate agent.PositiveResponsiveness, Professionalism
Thanks for the review, we’re so pleased to hear your feedback on Tamara, Emma and Agnes. In respect of the renewal, we are sorry you didn’t receive an out of office for the day that our Renewals Manager was on annual leave. We have looked at the email correspondence between you and the Renewals Manager but we do not see any significant delays between your email on the Friday he was on leave and his response on the Monday, although we appreciate your email had not been read before he contacted you. If you would like to discuss this further please contact Jordan@Regent-Property.com
1/5
GoogleI set up a viewing for an apartment with Regent about a week in advance for the earliest time they could show it. The viewing was scheduled for the middle of the day on a Saturday. When I showed up to the viewing, I found two other groups also there for the viewing, but no agent. After waiting some time, we dialed the current tenant on the intercom, who said that they had not been told about a viewing. We then called regent (whose phone lines weren’t open), as well as the specific agent we had scheduled with (several times), and nobody picked up. We all waited there for another 15 minutes and then left when it became clear we had been forgotten about. It is now Sunday and I still haven’t heard anything regarding this. Given this was the middle of the day on a Saturday, I had significantly adjusted my plans to make this viewing, only to be cancelled on with no warning or follow-up. Luckily, I only live a 15 minute walk from the viewing, but couldn’t imagine how disappointed I’d be if I had travelled from a different borough. If this is how they handle prospective renters, I can only imagine what they’re like as a management company.
5/5
GoogleI had a great experience with this agency from the very first contact. I reached out through an advert and spoke with Giulio, who was incredibly kind, professional, and always available to answer my questions and support me throughout the process. Although I ultimately chose a different property that was a better fit for me, Giulio still dedicated time and effort to assist me both during the search and even after I decided not to proceed. That level of care and professionalism really stood out. Thank you again, Giulio, I truly appreciate your help and would highly recommend working with Giulio this agency. Best, Dalila
5/5
GoogleGreat attention from the lettings team. Michelle was very attentive and kind on a very stressful process (looking for where to live can be exhausting!). Thanks to all the team!
5/5
GoogleJerry Tang has been a reliable and responsive property manager. He addresses issues quickly and keeps communication clear and straightforward. Overall, the experience has been smooth and hassle-free. Appreciate his professionalism.
5/5
GoogleIga Lorek has been a great agent. She made our move-in as smooth as possible and was very quick to respond and solve any problems that we had. Would recommend Iga to anyone looking to rent!
1/5
GoogleTerrible agency. I was in contact with Sam. Had a viewing and then put in an offer at full ask on a rental property. Only to be told after I had to call him the landlord wants 30% more than what they were advertising for. They had advertised lower to draw in traction he said. Which is illegal in the UK. Later to not get any responses back and calls clicked away. Never experienced this with any other agency in London.
5/5
GoogleIt was a nice experience working with Scott Borg during my search for a rental property. Although I didn't proceed with the application due to a tight move-in schedule, I was impressed with his professionalism and responsiveness. He consistently provided timely and detailed answers to all my questions, even after office hours. His dedication and commitment to ensuring I had all the necessary information made the process smooth and stress-free. I highly recommend Scott to anyone looking for a reliable and attentive agent in their property search.
5/5
GoogleIga Lorek has been very helpful and attentive I asked for an update on a maintenance issue she emailed and called me immediately and made me feel at ease. Thank you 😊 …
5/5
GoogleDue to work, I recently had to relocate to London and I think we all have heard how hectic the housing market is in this city. I was able to find the perfect flat. It was new and in excellent conditions! I was lucky cause Regent, specifically Scott was managing the flat. He was helpful, efficient, and communicative. We did everything virtually, but it felt like an in person service. Thank you Scott and the Regent Realty team for making this a great experience for me and my family.
5/5
GoogleKaitlyn was extremely helpful and professional when negotiating for renewal. She was very responsive and in the end we got a good outcome. Thanks kaitlyn for your help! Very much appreciated
5/5
GoogleKaitlyn was really accommodating, friendly and super helpful with our tenancy negotiations. Super professional and you can expect prompt responses from her and the team.
5/5
GoogleHad a very swift and easy process moving in thanks to Michelle. Great communication and very helpful :)
5/5
GoogleMy agent Bailey has truly been an amazing from beginning to end! Their exceptional commitment to ensuring a smooth move-in experience has been nothing short of outstanding. With unwavering transparency and consistent updates, Bailey kept me in the loop every step of the way. Their proactive nature, complemented by timely check-ins and rapid responses, made the entire process great. Thanks to Bailey's dedication and meticulous attention to detail, my transition into the new place was seamless and stress-free.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regent Letting & Property Management Ltd's Southwark office has 331 reviews across two platforms: 258 on Google, 73 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Regent Letting & Property Management Ltd is rated 3.8 out of 5 across all 331 reviews, and 4.0 out of 5 on Google from 258 reviews, checked 9 October 2026.
Regent Letting & Property Management Ltd, Broadwall House, 21 Broadwall, London, SE1 9PL, Southwark SE1 9PL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.