Trusted Agent profile · Southwark
★★★★★
377 reviews across 2 platforms
Broadwall House, 21 Broadwall, London, SE1 9PL, Southwark, SE1 9PL
Regent Letting & Property Management Ltd's office in Southwark, at Broadwall House, is rated 3.9 out of 5 across 377 reviews on two platforms, including 305 Google reviews rated 4.1.
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Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleAs a tenant, I couldn’t ask for a better property manager than Jerry Tang. From day one, Jerry has been incredibly proactive and enthusiastic. Jerry always reaches out to check if everything is okay, which makes communication completely stress-free. Jerry has helped me resolve so many issues and 'headaches' quickly and efficiently. I truly appreciate Jerry's hard work.
5/5
GoogleAbsolutely amazing service. I would specifically like to mention my property agent, Suri Lee, who has been incredibly prompt, efficient and helpful throughout. She organised the repair works immediately and coordinated everything very smoothly from start to finish. It is genuinely reassuring to know that I have such a responsive and reliable property agent, and I feel very relieved knowing that if any issues arise, they will be dealt with promptly and professionally. I really appreciate all her help and support.
5/5
GoogleHi, I had a very positive experience with JERRY TANG @ regent property.. His efficiency, professionalism, and proactive approach really stood out. He was able to fast-track and resolve an issue that had already been ongoing for almost a month, handling everything promptly and efficiently. He was always professional, responsive, and kept things moving without unnecessary delays. His commitment to providing a smooth and efficient service was greatly appreciated. I would highly recommend him to anyone looking for a reliable, professional, and efficient property agent.
5/5
GoogleSuri is an amazing property manager! I had a hot water issue at my property, she contacted the plumbing company and helped me resolve the issue so quickly!
5/5
GoogleSuri is a great property manager. she is friendly and responsive, and very proactive. It feels like she genuinely cares.
1/5
GoogleWould leave 0 if I could. Terrible company Adam Fisher is terrible and doesn’t help at all. Joke of company avoid at all cost.
5/5
GoogleJerry Tang has been super helpful sorting out all the different requirements around the flat. He communicates frequently and clear which we really appreciate.
5/5
TrustpilotReview for Amir Ibrahim
Review for Amir Ibrahim, Exceptional Property Manager I would like to express my sincere appreciation for the outstanding service provided by Amir Ibrahim. Amir has consistently demonstrated a high level of professionalism, responsiveness, and genuine care in managing the property I’m renting in London. Recently, I encountered an urgent electrical issue late in the evening. Amir handled the situation with remarkable dedication, going well beyond the standard expectations of his role. Despite it being outside of regular working hours, he remained in constant communication with me, coordinating every step of the process until the issue was fully resolved, well into the night. From the moment I reported the problem until it was completely resolved, Amir was proactive, efficient, and incredibly supportive. His calm demeanor, attention to detail, and willingness to take ownership of the problem made a stressful situation much easier to handle. It is rare to come across someone as committed and reliable as Amir. His work ethic and dedication truly deserve recognition. I genuinely hope his efforts are acknowledged, as he is an invaluable asset to any team.
5/5
GoogleAmazing experience with Iris Jin, who very quickly helped me by arranging drainage fix support for my rental apartment. Iris has been very quick and considerate so far.
5/5
GooglePaul has been consistently helpful, responsive, and professional throughout our tenancy. He has always addressed any questions or issues promptly, making our experience as tenants a positive one.
3/5
GoogleMaria was very helpful when I had limited time to find a place to rent. She was always kind, polite, and professional. I only had an issue when it came to my move in date, that it was not confirmed I could move in until later that day. However I understand it was partly my fault along with the little time I had as well.
5/5
TrustpilotAgent Amir
I can’t thank Agent Amir enough for his incredible support and dedication. He went above and beyond to help me, even during the weekend and outside of his normal working hours. I had a last-minute situation that needed urgent attention, and Amir made sure everything was sorted smoothly and efficiently. His professionalism, kindness, and willingness to go the extra mile truly stood out. I’m so grateful for his help, he made a stressful situation feel manageable and was always just a call away. Highly recommended!
5/5
GoogleJerry Tang has been super helpful sorting out all the requirements around the flat. He communicates frequently and clearly.
5/5
TrustpilotFriendly and efficient
Jack and the team are always quick to respond and help - any issue I’ve had has always been quickly resolved.
1/5
TrustpilotI would not recommend this agency.
I would not recommend this agency. I paid a holding deposit, completed the referencing process and provided all requested documentation. The only issue raised during referencing was a disputed reference from a former landlord. However, the referencing company itself confirmed that I passed the referencing check succesfully and they do not make the final on applications and that the final decision rests with the agent and landlord. Despite this, my application was rejected, even though I was able to provide substantial evidence regarding my tenancy history, rent payments and financial circumstances. What I found particularly disappointing was that my holding deposit was not returned after the application was declined. I spent weeks responding to requests, providing additional documents and trying to resolve concerns in good faith, only to be left without the property and without a refund. The entire process was stressful, time-consuming and felt unfair. I would strongly encourage prospective tenants to seek complete clarity regarding referencing decisions and holding deposit policies before proceeding.
5/5
GoogleThanks Iris Jin helping me for whole renting period. She always be nice and quickly respond all the questions. Nothing can request more!
5/5
GoogleMany thanks to Suri for the prompt response on our issue with hot water, fix really quick.
5/5
GoogleMy experience with this letting agency has improved significantly since Iris and Adam took over the management of my property. They have been helpful, responsive, and everything has been going very well. Before they became involved, my experience was unfortunately very poor. It really seems to depend on who is managing your property, but I am very pleased with the service I am receiving from Iris and Adam.
1/5
TrustpilotAbsolutely not recommended
We've had 2 separate issues with regent so far regarding contracts and keys. They seem to be totally unable to provide the most basic of landlord services which has led to our exasperated attempts at calling and emailing. I dread every time I have to deal with them and our eventual closing out of our tenancy. It's been a nightmare.
5/5
GoogleSuri, who's the property manager at Regent, has been very helpful to helping my daughter move into her new apartment. She is responsive and tries her best to provide solutions and is very understanding. Our apartment had some initial hiccups but after getting in touch with Suri and sorting things out, we are very happy now.
4/5
GoogleWe were renting through Regent last year, and during the 12 months we dealt with lots of people from different teams at Regent. Our property agent Tamara was very nice and professional. She was very responsive and got things progressed promptly. To her I would give 5 out of 5. Two other people at the rental team (Emma & Agnes) were both very helpful too. Unfortunately I cannot give Regent 5 stars as a whole company because there are some staff who are not very professional - when we were about to negotiate the deals whether to renew the tenancy, the guy went away for holiday. He did not set automatic reply and did not read through the emails when he came back from annual leave. This significant delay made us decide to not renew the tenancy. Other than him, I think Regent strikes me as a good estate agent.PositiveResponsiveness, Professionalism
Thanks for the review, we’re so pleased to hear your feedback on Tamara, Emma and Agnes. In respect of the renewal, we are sorry you didn’t receive an out of office for the day that our Renewals Manager was on annual leave. We have looked at the email correspondence between you and the Renewals Manager but we do not see any significant delays between your email on the Friday he was on leave and his response on the Monday, although we appreciate your email had not been read before he contacted you. If you would like to discuss this further please contact Jordan@Regent-Property.com
1/5
GoogleNow I see why and makes complete sense the number of 1 stars given. I do however see most of the bad experiences are from tenants perspective rather than the landlord. I would highly recommend everyone to stay away from the company as their service is horrific. They’ve caused nothing but headache for me. Irresponsible, unresponsive. As an investor based overseas, I need an agency that is reliable and constantly on the ball but they were the complete opposite. They cannot be relied upon at all. Typical agency behaviour thinking that as long as money can solve the issue then take the easy solution/way out rather than really looking into the issue and providing solutions to resolve the situation. AVOID AT ALL COSTS BUT IF YOU DO PROCEED, then be prepared. You’ll figure at the end that you might as well do it yourself than to pay for their services.
5/5
GoogleI need to say I’m very thankful to IRIS JIN because when my flat had a smell of gas i called her and she sent a team very quick and the got the job done in the same day .she very good and she does a great job at help people.THANK YOU IRIS
1/5
GoogleI set up a viewing for an apartment with Regent about a week in advance for the earliest time they could show it. The viewing was scheduled for the middle of the day on a Saturday. When I showed up to the viewing, I found two other groups also there for the viewing, but no agent. After waiting some time, we dialed the current tenant on the intercom, who said that they had not been told about a viewing. We then called regent (whose phone lines weren’t open), as well as the specific agent we had scheduled with (several times), and nobody picked up. We all waited there for another 15 minutes and then left when it became clear we had been forgotten about. It is now Sunday and I still haven’t heard anything regarding this. Given this was the middle of the day on a Saturday, I had significantly adjusted my plans to make this viewing, only to be cancelled on with no warning or follow-up. Luckily, I only live a 15 minute walk from the viewing, but couldn’t imagine how disappointed I’d be if I had travelled from a different borough. If this is how they handle prospective renters, I can only imagine what they’re like as a management company.
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Tell us what you need and we'll put you in touch. Regent Letting & Property Management Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
