Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbusive, discriminatory and lack humanity.
Abusive, discriminatory and lack humanity. I had the serious misfortune of dealing with this company and it has a toxic and corrupt workplace. The following people all fall in line to cover up for each other and act above all laws and morality: Leroy Bailey (Assistant Lettings Manager), Bobby Perfect (Head of Lettings), Jordan Axten (Head of Operations), Mersadies Alexander-Reynolds (Head of Property Management). This is a corrupt and toxic business and you should avoid at all costs! You've been warned!
NM · 9 August 2023
★★★★★ 5/5
GoogleJack Aspinall was very helpful during the process of moving into our new home. Very thankful and grateful for his work.
Z · 27 March 2024
★★★★★ 1/5
GoogleAVOID!!!slow response, poor treatment after tenancy signed. AVOID!!!
Azizur · 2 April 2026
★★★★★ 5/5
GoogleGreat company - pleasure to work with.
Louise is a great team member to work with.
Amie · 25 June 2024
★★★★★ 5/5
GoogleOur property manager Stella is very friendly. She efficiently addressed all mine maintenance issues with a very quick response.
Y · 26 April 2024
★★★★★ 1/5
GoogleWould not recommend, the renting process was a shambles the person who set the contracts up made errors on both the offer form and contract itself. Clearly colluded with the landlord to activate a break clause to get increased rent midway through the contract. No notice the property was being re-listed simply found it online. Steer clear of these cowboys.
Sophie · 24 August 2024
★★★★★ 5/5
GoogleWhen there was a heating problem in the house, Mint communicated and dealt with it in a timely and effective manner and paid attention to follow up the repair situation. Thank you very much for her. Moreover, Mint spoke Chinese so well to me, a Chinese who was not good at English.
ZIYU · 19 December 2024
★★★★★ 5/5
GoogleRegent have been our managing agents (for a 51 flat development) for a year now and provide an excellent service to the directors and leaseholders. As a one of the directors, it is a pleasure to work with our dedicated Property Manager Jadwiga, who is knowledgeable, professional, proactive and very engaging. We’ve built up a good working relationship and her input/initiatives on improvements to the development have been welcomed and appreciated.
Gaynelle · 28 December 2023
★★★★★ 4/5
GoogleBeen with regent for years. James Lamizdin has been in charge of renewing my tenancy multiple times. Always quick, professional and responsive.
Occasionally takes a while to get help if you have any issues. But the team gets on the case if you call.
Endre · 12 January 2022
★★★★★ 5/5
GoogleTatiana was incredibly helpful with resolving my issue; I couldn't recommend her more.
Bex · 25 June 2024
★★★★★ 5/5
TrustpilotKimberly Fernandes handled my case very…
Kimberly Fernandes handled my case very expertly and professionally, and went the extra mile to reassure me that all the necessary transactions were in order. She is a credit and asset to the company !
TAN · 23 June 2025
★★★★★ 5/5
GoogleReally happy with the level of service and attention by Property Manger Louise. Communication is great and allways kept updated with what is going on. Easily contactable and allways happy to help should I need anything. Certainly no complaints with Louise and I am glad that she is my PM, I certainly am in very good hands.
Thank you
Majid · 25 July 2024
★★★★★ 5/5
TrustpilotI would like to give our BIG thank you…
I would like to give our BIG thank you to Scot . He’s very professional and with great communication. After reading a few reviews about Regent Agency I had my doubts but he’s an asset to the company.
Erika · 15 August 2022
★★★★★ 1/5
GoogleI already move out a month but didn't get any message about our deposit. And also nobody reply the email.
Xiaowei · 1 November 2025
★★★★★ 5/5
GoogleLeroy Bailey, was an incredible help in finding one of my clients their next rental property. They have spent months trying to find in this competitive market. Once leroy picked up the phone to my initial enquiry i knew my clients were going to finally find a place to live. Leroy has exceptional communication skills, aswell as a great knowledge about the industry and the different areas that his office covers Within 48 hours of our initial call we had an offer accepted and that is solely down to leroy and his work ethics and skills he possesses! Thanks again leroy! I hope to work alongside you again soon!
Jamie · 12 January 2023
★★★★★ 1/5
TrustpilotTerrible service and unprofessional.
Terrible service and unprofessional.During tenancy completely absent.Now 3 months on I still can’t get the deposit back. I see from others that then saying that they can’t get the last bill is quite normal in order to keep the deposit !Furthermore when escalated to a manager she ended up after many back and forth to assure me we would receive the form to start the deposit return process.Two weeks on nothing still. Today I called the agency that hold the deposit and they have confirmed that the agency has not even started the process!Obviously I have been lied to. Called again today and emailed.They refuse to let me speak to a manager and will obviously prolong this as much as they can. Totally unprofessional and terrible to dealWith. Avoid like the pest!
Erica · 2 December 2022
★★★★★ 1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. I rented a property that was advertised as having underground parking. When I moved in it turned out the property does not have a parking space. They have basically ignored me since. They offered me £50 compensation which is the cost of 2 days parking in my area. They do not care about their mistakes.
Nick · 26 February 2024
★★★★★ 5/5
GoogleI recently purchased my first property through Regent, the flat I bought was managed by them and I was put in contact with Allison from their sales department to help me view the flat. Allison has helped me throughout my buying process always being there to answer any questions I had and being incredibly approachable about any concerns. She was fantastic at managing the requirements of both parties, and helped get the sale completed in record time! I would happily work with Allison again in the future, she is a very professional agent!
Elliot · 10 November 2022
★★★★★ 5/5
GoogleMy property manager, Mint Mok, has been super helpful. I have been experiencing quite some issues with my flat - she has been very responsive and promptly arranged for the issues to be fixed/ resolved. She also followed up to make sure everything is in order. She has made things a lot easier.
Vanessa · 24 August 2024
★★★★★ 5/5
GoogleMuch appreciated to Scott and Ben for helping me finding the new home. I was the tenant of a flat managed by regent property and the experience was really nice. Due to some circumstances, I could not renew my tenancy. It’s really kind of Scott and Ben for sending me another property that exactly what I looking for. They always respond the emails and messages to answer every question, and communicate with the landlord. I would be more than happy to work with Regent in the future.
Flora · 24 October 2022
★★★★★ 5/5
TrustpilotOur agent Bailey was really helpful and…
Our agent Bailey was really helpful and we had a great experience with him
Khaled · 29 February 2024
★★★★★ 5/5
GoogleI’m on the Property Mgmt Ctee for a development of houses and flats in central London. We’ve been a Regent client since May 2020. This review is to highlight our new agent Jadwiga King (since May 2023) who is a 5* in her own right. She has been honest, competent and I feel like we aren’t just clients but that we matter to her.
Prescott · 14 January 2024
★★★★★ 1/5
TrustpilotA terrible experience
Comfortably the worst property management/estate agent I have ever used.Throughout the tenancy they provided terrible service, failing to reply to emails and phonecalls which meant any issues with the flat were very slow to be resolved (one of our toilets was broken for six weeks) and on occasion required us to speak directly to the landlord.After the tenancy, it took them over six weeks to pay the deposit back, as they failed to speak to a utility provider to get a final bill, despite saying that they would do once our tenancy had ended. They took excessive amounts of money out of our deposit too, which seems a common theme (sort the google reviews by 'lowest')I would avoid using this company if you are a tenant or a landlord.
Dominic · 22 September 2022
★★★★★ 1/5
GoogleEven after years, it remains a trauma. It will have a greater impact than you can imagine.
Daehyun · 15 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
