Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotExtremely poor experience as a tenant…
Extremely poor experience as a tenant with this property agent. Several leaks in the property that we are renting were repeated months ago and have not been fixed, Leading to damage of our furniture. When it rains outside, it basically rains inside. Regent has been frustratingly slow to address this. They say « we sent an engineer » and don’t focus on actually fixing the issue. Meanwhile the landlords property is getting damaged and repairs will end up costing him more than if this were addressed promptly. Would not recommend this agent to either tenants or landlords.
Londoner · 5 January 2024
★★★★★ 1/5
GoogleBooked a viewing, didn’t turn up and then was ghosted afterwards. Wouldn’t recommend
George · 16 April 2026
★★★★★ 5/5
GoogleMaddie has been great in helping us find a place. Very quick responses, kept us up to date throughout, and very helpful instructions and information at each stage.
Mike · 14 March 2024
★★★★★ 5/5
GoogleGiulio had a near instant response rate and provided excellent service. Fantastic person to deal with.
Khubrooh · 16 March 2026
★★★★★ 5/5
GoogleJack is one of the best agents I’ve ever met. He was really helpful and always followed up with us quickly and efficiently. I strongly recommend him. Thank you so much
Anna · 28 December 2023
★★★★★ 5/5
TrustpilotExcellent support by Lorisa from Regent
Lorisa from Regent was very diligent with engaging with the tenant and getting to the bottom of the issue, which help me appreciate the situation and agree to a resolution. I thank her for her service and tenacity in her follow up on behalf of her clients
ABHIJIT · 20 May 2025
★★★★★ 5/5
GoogleBailey was fantastic, helped with all our queries and went above and beyond to help us secure our place.
Couldn’t be more thankful to him!
Davide · 26 April 2024
★★★★★ 5/5
GoogleReally helpful agents. Tatiana was quick to respond and gave clear, detailed responses throughout my move in process. Would recommend!
Isabel · 25 July 2024
★★★★★ 1/5
GoogleThe worst letting experience I have ever had. Slow response to property issues (I.E. reported heating issue in Sep and got response in May the next year!!!). Now that I have moved out 9 month I have received £0 of my deposit despite I contacted them million times. I contacted MyDeposit and they said the agency is holding the money. Such a pain that I have to go through all the legal advice thing in order to get back my deposit.
Shana · 25 October 2017
Agent replied · 23 October 2024
Hello Shana, thank you for taking the time to review Regent. We are constantly trying to improve our service so feedback from tenants is always appreciated. We would like to apologise for any problems you may have experienced during your tenancy and can confirm that your deposit has now been returned. Please do not hesitate to contact us if you have any further questions.
★★★★★ 1/5
GoogleSomebody should report them to the police.
They are borderline illegal
Ready to sign a tenancy contract:
Me: can you confirm that there are no works or issues on the building that might start after I move? For example changes in the cladding ? (I swear to god I asked specifically about the cladding as I had an issue in previous flat)
Jack A.: (not sure if this guy is still working there or is in jail or something ): Yea I checked all of this work was completed 2y ago
I sign the contract and 3 weeks later I move there. Guess what?! A 7 floor scaffolding is covering the building, works to replace the cladding take a full 6 months blocking my access to the balconies , access to natural light , fresh air (couldn’t open the windows due to dust ), reduced privacy and security .
The guy knew that the works will start , he just wanted the quick commission . Don’t trust them , they will soon cease to exist as for sure somebody will have the time and will to report them
Data · 28 November 2023
★★★★★ 5/5
GoogleI’ve had an excellent experience with Mint as my property agent. She is incredibly professional, reliable, and efficient in managing my property. From start to finish, Mint has always been proactive in addressing any concerns and ensuring everything runs smoothly.
What stands out most is her attention to detail and commitment to providing the solution till the end.
Zhao · 15 December 2024
★★★★★ 5/5
TrustpilotLina Svegzdaite
Lina Svegzdaite was quick, efficient and very timely, our check out process was handled very well and surprisingly quickly, the online aspect very easy. Regent have been a very fair rental agency for my 3 and half year period and I’ve never experienced any problems.
Andre · 6 October 2022
★★★★★ 1/5
GoogleThe handling of deposits by this company is extremely disappointing. We have been waiting for over a month without any update on our deposit, and our emails have gone unanswered.
Sean · 1 November 2025
★★★★★ 5/5
GoogleRegent was extremely helpful in finding a property for me to rent in London. Adam Fisher, their lettings negotiator, is amazing. He himself reached out to me, knowing that I was urgently searching for a flat, and set up a viewing the same day. He helped me prepare the offer, and got a positive response from the landlord the very next day, and was clinical in closing the deal. Justyna and Elena from their moves team were also quite helpful, and made the moving process really easy.
Abhinav · 24 October 2023
★★★★★ 5/5
GoogleBailey was fantastic at helping me find a property. He was friendly, efficient and very patient with me in answering all my questions!
Linda · 26 April 2024
★★★★★ 5/5
Googlecouldn’t recommend enough!! Elena and Adam are phenomenal and a credit to Regent, as is the rest of the Regent team! Elena and Adams skills, determination and patience enabled us to move in on schedule which was a miracle considering how short the turnaround was! as for the home, it is perfect, Regent go the extra mile in ensuring the property is faultless. Thankyou Elena and Adam for everything you have done for us, you are amazing
Catherine · 23 December 2023
★★★★★ 5/5
GoogleEasy offer, accept & move in process - a few hiccups when the inventory team didn't turn up with the keys on the move in day but it was all resolved. All the issues we had with the flat at move in (broken table & damaged curtains) were very promptly sorted by Tatiana and I have been really impressed with her quick communication and help :)
Dulcie · 25 July 2024
★★★★★ 1/5
GoogleDo think twice before asking them to be your property manager. Once you become their client, it becomes very difficult to contact them. They don't respond to emails and enquiries.
HT · 23 September 2024
Agent replied · 23 October 2024
Hi HT, we're sorry to hear that you feel disappointed in the service you have received. If you could please provide us with your contact details, or email us at info@regent-property.com then we will be happy to assist.
★★★★★ 5/5
GoogleI am writing to express my heartfelt appreciation for the exceptional assistance provided by Adam in helping me find the perfect property.
Throughout the process, Adam demonstrated a high level of professionalism, attentiveness, and dedication. His deep knowledge of the real estate market, coupled with excellent communication skills, made the entire experience seamless and enjoyable. Adam consistently went above and beyond to understand my preferences, promptly address my concerns, and present me with well-curated property options.
Kerem · 28 December 2023
★★★★★ 5/5
GoogleScott was really helpful throughout the process of looking up for apartments and giving us good options. :)
Ritika · 25 June 2024
★★★★★ 1/5
GoogleSadly experiencing very poor service from this property agents. Several leaks in the property that have not been fixed in months, amongst many other issues. Have had furniture ruined as a result and the follow-up has been extremely slow and inadequate. Have a look at the pictures to see what your property could look like if you leave property management in their hands… this is after they say they have “fixed things “…
Heleen · 27 January 2024
★★★★★ 1/5
TrustpilotAbusive, discriminatory and lack humanity.
Abusive, discriminatory and lack humanity. I had the serious misfortune of dealing with this company and it has a toxic and corrupt workplace. The following people all fall in line to cover up for each other and act above all laws and morality: Leroy Bailey (Assistant Lettings Manager), Bobby Perfect (Head of Lettings), Jordan Axten (Head of Operations), Mersadies Alexander-Reynolds (Head of Property Management). This is a corrupt and toxic business and you should avoid at all costs! You've been warned!
NM · 9 August 2023
★★★★★ 5/5
GoogleJack Aspinall was very helpful during the process of moving into our new home. Very thankful and grateful for his work.
Z · 27 March 2024
★★★★★ 1/5
GoogleAVOID!!!slow response, poor treatment after tenancy signed. AVOID!!!
Azizur · 2 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
