Knight Frank Southwark reviews

★★★★★ 5/5

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Jason Chu safes the reputation of KF

My wife and I have been working with Knight Frank for several years when it comes to renting a place to live in London. Now we are in the third tenancy with Knight Frank and the second time at the same office in Battersea (Queenstown Road). The rent team at the office is great, especially Jack Alisiroglu and Oliver Hepplewhite. Both times arranging the rent was an easy and enjoyable experience. Both Jack and Oliver are professionals and know their business very well. My review however is more about the property-managing team of Knight Frank. Since our current tenancy commenced back in June 2020 the property needed some urgent interventions. The property is fully-managed by KF. The initial manager has been unresponsive for several weeks, forcing me to call the sales/rents team at the Battersea office asking to intervene. We were not able to sort out quickly a few maintenance issues with the apartment that remained from the previous tenant. When the manager eventually got back in touch, the response was unprofessional. Engineers have been asked to come without any goal, cleaners arrived without notification, etc. Some of our queries the property manager simply ignored. The manager also never returned phone calls. Finally, there was a restructuring of the management team and our property got a new manager: Mr. Jason Chu. By that time I was very angry with KF and struggled to cope with an idea that such a famous company offers a shameful level of service. It took Jason just a few days to restore the positive image of KF in my eyes. After the initial call to introduce himself (which the previous manager never did), he has been in touch with a follow-up email and we were able to begin solving issues straightaway. Some of those issues were quite sensitive and required delicate communication with the Landlord. Jason showed himself as a great mediator between us (tenants) and the landlord achieving the arrangement that satisfied both parties. Jason has also been dealing manner with the day-to-day issues with the property in a very professional way, be it calling an engineer for an annual check or asking the professional to come to deal with a faulty dishwasher multiple times. Most importantly, Jason always stays in touch, responds to communication (both phone and email) promptly, and usually offers ready-to-go solutions. I believe, to be in touch and to be able to communicate effectively, is the crucial quality of an excellent property manager. At the end of the day, the property manager is not a superman who can solve him or herself every issue with an apparent. But an excellent property manager should be easily accessible by the tenants/landlord and should be able to communicate the issues effectively to the people who will be working on solving each particular issues with the apartment. Based on the above criteria, I strongly believe, that Jason Chu is an excellent manager. It is a pleasure to work with him.

Dmitry · 25 October 2020

★★★★★ 5/5

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Restored my faith - Proactive

Having had a sale/ purchase fall through with a different agent I was understandability wary of the role of agents, in particular how active a part they play. KF, in particular Andrew, restored my faith. Our house purchase had very tight timelines and if it wasn't for the hands on management of the process (broker, solicitor, vendors, other agent(s)) by Andrew there was a good chance the purchase would have fallen through. Thanks for making it happen. Can certainly recommend.

Kristian · 23 October 2020

★★★★★ 5/5

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Example of excellent service

Example of excellent service: I recently had a badly blocked kitchen sink where barely any water would drain. I tried using a kitchen sink unblocker, as well as a couple of DIY solutions which I found online, none of which helped in the slightest. I emailed my property manager, Phillip Dunn of the London Baker Street office on Thursday night asking if a plumber could be sent as soon as possible, suspecting that there was every chance that I would go through the weekend without being able to use the sink! By late afternoon on Friday not only did I have functioning kitchen sink again but the plumber found a leak which could have caused a lot of damage over time. I really appreciated the quick turnaround given the urgency of the situation as well as the fact that Phillip remained in contact with me throughout the day to ensure that everything was resolved. Thanks Phillip!

Alex · 20 October 2020

★★★★★ 4/5

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Holly Hope has been a great help

Whilst Knight Frank have some practices that I am not very fond of (as an example, visits every 6-12 months while renting during which someone comes to take multiple photos of your property that I find quite uncomfortable considering a deposit has been paid already as a protection to the landlord..?), and hence the 4 stars, there is one person who has been super helpful throughout my tenancy that I would like to single out and extend my sincere thanks - Holly Hope. She is on top of every issue, no matter how small (or big for that matter), and I can always trust her to reply promptly and arrange repairs where required on a timely basis. Anyone who's ever rented in London will know how extremely rare it is to find someone you can trust after the contract is signed, so a huge thank you to Holly!

Sigita · 16 October 2020

★★★★★ 5/5

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Jason Chu helped resolve a vexing problem

For a flat that we had previously letted through Knight-Frank, one of the utility companies had failed to properly close our account and reached out about unpaid bills well over a year after our tenancy had ended. Needless to say, it took some effort + involvement from others in order to convince said utility company that our tenancy had ended when we said it did -- and that's where Jason stepped in. In spite of the fact that we had never worked with him previously, he took it upon himself to drive the issue to resolution -- saving us what surely would have been an endless amount of hassle. Thanks Jason!

K · 15 October 2020

★★★★★ 5/5

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Knight Frank - Isabel Sunde

While searching for an apartment with Knight Frank, I was in direct contact with Senior Lettings Negotiator, Isabel Sunde. She was an absolutely impeccable member of the team, who soared to any challenge and always went above and beyond to ensure that any and all issues or areas of inquiry were looked into without me having to worry an inch. She was extremely communicative, reliable, and personable, and provided real-time updates in addition to having a shining work ethic overall. I truly could not have been in better hands working with her, and would like to offer my deepest appreciation and gratitude to her for making this stressful process so seamless and straightforward. Thank you so much Isabel!

Shaan · 14 October 2020

★★★★★ 5/5

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Review of Jason Chu

The star rating here may be misleading, our experience of knightfrank in general has been extremely disappointing and we would not recommend them. HOWEVER there is an individual within the company who is exceptional and it is he who deserves the 5 * rating. Jason was recently assigned as our point of contact. There have been issues outstanding for months and months, as soon as Jason came on board, he has helped resolve them very quickly. He was always extremely polite, with very quick and professional (and friendly) responses, no matter what the matter was or how frustrated we may have seemed. He deserves lots of recognition! We are so grateful to have him as our point of contact, he makes a world of difference.

Dawn · 13 October 2020

★★★★★ 5/5

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Knight Frank handled our renewal…

Knight Frank handled our renewal contracts for our rented flat, after taking over from another letting agent. This is the second time we've renewed with them and Lily made the process so easy for us. Renewals and documents are completed online, which is so convenient and makes the process seem simpler than filling in and signing the contract each time. Lily was also very patient and sent out the document with plenty of time for us to get it completed. Couldn't fault the process at all.

Jessica · 13 October 2020

★★★★★ 5/5

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Highly Recommend

Nothing was too much trouble for Mark and his team! Our prolonged sale ( after a few falling through, not the fault of Knight Frank) was completed professionally . All viewings were done by Caroline, always prompt and with excellent feedback given. Brochures were very well presented. All the office staff were kind, caring and efficient. We would highly recommend Knight Frank in Exeter .At no time did we feel the need to question any decisions; their efficiency and knowledgable contact resulted in a straightforward sale and completion.

Sally · 7 October 2020

★★★★★ 5/5

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Swift, Effective and Professional Service

I went into Knight Frank Islington initially to ask for advice and was lucky enough to speak directly to the Head of Lettings, Michal Bocian, who explained the process to me. From start to finish the process of letting my property has been without complications, communication has been clear, concise, swift and open from the get go. All staff, especially Michal, are very knowledgable, extremely helpful and always return calls and emails which is an absolute bonus. I am delighted with the service they have provided and very pleased I popped in on the off-chance! The team took the worry and stress away from me. I would highly recommend for a swift, effective and very professional service.

Nell · 7 October 2020

★★★★★ 5/5

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Excellent Service from Migle Speteliunaite (Esher Office)

I don't write reviews very often but I just had to on this occasion as I strongly feel that Migle Speteliunaite from Knight Frank has provided us with an exceptional level of service and I really believe she's a huge asset to Knight Frank. Migle is a breath of fresh air in the estate agency world and doesn't hesitate to go the extra mile. She was always super helpful and managed to sort everything out for us as promised. I really couldn't ask for more and my best wishes to her and Knight Frank.

Ali · 6 October 2020

★★★★★ 2/5

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Thoroughly dissapointed

Thoroughly dissapointed, very unprofessional and we feel let down with our recent move into a beautiful looking home Egham that actually needs serious and urgent attention towards the maintenance and upkeep... specifically the bad, uneven and noisy flooring in all the bedrooms and bathrooms upstairs, stained and very dirty carpets etc etc (please look at the 150 page document on file with you). Assurance was given by the agent at our viewing initially, that they would look into these issues before our move in but they did absolutely nothing to fix it. And having signed an agreement for 3 years makes us feel absolutely uncomfortable. Now, we're having to deal with the many issues with the Owner directly who is trying to do his best to help us but it's going to be such an inconvenience trying to manage all this while we're living in already and these are major jobs that need time. Hope you don't do this to other Clients. It's imperative to check everything well before you insist on holding amounts, deposits etc from the Tenant, is it all about the money or customer satisfaction? plus we were pressurised by the agent for reference checks just few days before our move in and hassled us when they should have sorted this earlier when the deposit amount was settled. This hasn't been a nice experience for me and my family and we regret the long term sign up of 3 years purely because of the many issues inside the house. We hope it will be sorted eventually. House visuals and write ups that you see on the websites can definitely deceive you, that's what we feel currently, sadly!

Venetia · 2 October 2020

★★★★★ 5/5

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Ruby Goddard has been a godsend!

Ruby Goddard has been a godsend! I've moved into my place a couple of months back and Ruby is the property manager. I must have troubled her with countless messages about the flat, as I was settling in, and learning the ropes of our heating system etc, and she has been the most patient and diligent person! She always gets back to me super promptly and checks back in even after the issues are resolved to make sure things are going well. I'm very happy to have such a trustworthy person manage the property.

Ola · 30 September 2020

★★★★★ 5/5

Trustpilot

Exceptional Service - Knight Frank Team

from the time I bought my apartment in London 5 years ago, the Knight Frank letting team handled all matters in a very professional way, always ready to assist and to support. When I decided to sell my apartment there was a lot of work to be done. The apartment had to be inspected, redecorated, furniture moved back from storage. As I am living overseas, I depended on Joanne Hewitt and Terence Lane. They were very helpful, following up, getting things done. My thanks to Joanne and Terence for their outstanding work, They were quick to reply and always polite. We thank Knight Frank management and team for all their assistance

E.Baur · 30 September 2020

★★★★★ 5/5

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Terence Lane: everyone letting in a pandemic needs one!

Terence Lane was the Property Manager for my one bedroom Kensington flat and my excellent tenant let me know that although recently appointed I would find him a real help. One example was approaching the Manager of the Building Management Company when a builder had used too powerful a machine on a flat roof above my flat, causing cracks across the ceilings.He suggested the Building Management company’s surveyor should inspect the damage. Photographs were sent: the outcome being, ceilings refurbished and walls painted to match. After two further changes in Property Managers combined with the Covid-19 work practice changesI have 3 times contacted him to ask who I should contact re problems and he had responded most helpfully. If staff are absent he follows up on whether I am up to speed on arrangements re builders etc. These last few days I have wanted to know staff changes since I last let a Holland Park flat. In the end I sgain approached Terence, feeling most guilty but he immediately sent me a list with all details listed - who had replaced whom etc. Within one hour I had plans in place for when and how the letting arrangements would take place. That degree of helpful, factual advice turned a worrying problem into an approachable future event. Thank you so much Terence.

PLM · 24 September 2020

★★★★★ 5/5

Trustpilot

Best experience with Ruby Goddard

We have an apartment in Algate and the previous tenant has moved out in August 2020. Ruby Goddard of Knight Frank has helped us to take care of the apartment from confirming the check out details, liaising and seeking agreement between the owner and the tenant, coordinating the cleaning of the apartment and finally confirming us the apartment is ready to be rented out again. She has kept us updated about the details on time and never missed out a single details. We are very satisfied about the experience which is contributed by her positive attitude and professionalism. Thank you Ruby!

Sharon · 24 September 2020

★★★★★ 5/5

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Friendly, efficient and effective

We had our home up for sale for a while with another agent and I went with Knight Frank, Hungerford to see if they could help. Rob Wightman was efficient, friendly and listened to what I said. I won't say there were no problems but only those that occurred due to the Covid intervention, which was not anyone's fault. Most importantly Rob was always on hand and we communicated often. They found a buyer who were quick to move. The process was efficient and thorough and I was very happy with it all.

CollectPlus · 22 September 2020

★★★★★ 5/5

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I couldn't ask for better.

I want to draw attention to the immediate impact my new Property Manager Ruby Goddard has made. Upon taking over my account she had to sort through and relay a number of costly unresolved issues (not the best way to be introduced to a client). We worked together and within three days she clarified, negotiated and settled action to be taken - I couldn't ask for better. Thank you Ruby and also thanks to Heather Smith the Regional Property Manager for her ability to find and appoint good people.

David · 20 September 2020

★★★★★ 5/5

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Great letting agency and Will Collins is the best agent.

Unfortunately, we did not enter in a house managed by Knight Frank, but we would like to underline how Knight Frank and Will were professional and helpful. First of all, Will asked us in very detail our dream flat and he presented us with only flats within our budget and desire. He has never been annoying and it was very clear he was prepared about any house he was presenting us. Not like the average letting agent who invents something just to convince people. We absolutely recommend Knight Frank and Will Collins.

Raffaele · 17 September 2020

★★★★★ 5/5

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Brilliant letting agents, especially for students

They were fantastic as letting agents; we were first time renters as students in London, and had already been messed around by one letting agents, but Knight Frank were always quick to reply and very upfront. Our letting agent Olivia was absolutely brilliant, would always keep us updated and got us a great place for a decent price. Their third party referencing company Homeppl are useless though, and Tenant Shop are a hard pass as well but Knight frank themselves were as good as we could hope for.

TLloyd18 · 11 September 2020

★★★★★ 5/5

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A great team

A great team! They are such a professional team - friendly, approachable, helpful and knowledgable. It was a pleasure dealing with them and I would like to thank them for a fantastic service! Moving is always incredibly stressful but thankfully we were dealing with Steven Gilbery! He has made the whole process so much easier! I would wholeheartedly recommend Knight and Frank and Seven in particular to anyone looking to For a property as he is the best agent I ever dealt with by a mile!

Ben · 9 September 2020

★★★★★ 5/5

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Knight Frank Property Management Team

As a NRL (Non-Resident Landlord), we have been fully dependant on the Knight Frank property management team to oversee & manage our property on the ground. This not only involves the periodic coordination of preventive maintenance visits & settlement of landlord’s invoices, but also routine servicing of the tenant’s requests. Abdul Aziz (Senior Property Manager) has been a delight to work with - efficient, prompt, and reliable are immediate words that come to mind! He has truly filled our shoes on the ground and become the main point of contact for all matters. Thank you Abdul for making the asset-management of our property so seamless & hassle-free. We remain ever-grateful for your dedication & support!

Sushil · 7 September 2020

★★★★★ 5/5

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Sorted out - eventually

KF as my managing agents were to deal with all the formalities following the end of a tenancy, viz arranging the check-out, drafting the schedule of dilapidations based on the check-out report, agreeing landlord's and tenants' shares of the released deposit and arranging a pre-let clean before the new tenanct moved in. As landlord, I arranged the repair and redecoration necessary to make the property lettable again. KF dealt with all of the above - save the schedule of dilapidations - very thoroughly. There were errors and omissions in repeated iterations of the schedule of dilapidations which required my repeated intervention, and even the final version sent to the former tenants omitted an item of damage. Once the individual dealing with my property was replaced, everything proceeded smoothly and the new tenants, who have taken possession, are very happy with the state of the property.

Ukpensioner · 29 August 2020

★★★★★ 5/5

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Amazing service from the company

I could not be more happy with the service I have received from Knight Frank. They made the whole process of moving into my new apartment incredibly quick, simple and stress-free. Thanks to Vinnie and all the others involved in making that happen. Since moving in, Abdul and the rest of the property management team have been a god send. They have been incredibly quick to respond to any queries I have had in regards to the new apartment. And when I recently had some issues with one of the kitchen drains, Abdul was able to get people in to resolve the issue almost immediately. I would highly recommend the company.

Yussuf · 28 August 2020