Knight Frank Southwark reviews

★★★★★ 5/5

Trustpilot

Recent international move - great service!

I recently moved to London on company business. My dealings with Knight Frank have been nothing short of exceptional. They've been very timely with information and follow up on matters very quickly. Their customer service skills are top-notch in my opinion. Everything they've done from a customer service standpoint is even more impressive given how they've adapted to doing business during the lockdown and pandemic conditions. Besides helping move my rental application through the system, Francesca went the extra mile and made her way over to my newly rented house to ensure the cable TV box that was delivered made it into the house and wasn't left on the doorstep. She and her colleague Emily helped coordinate the safe delivery of my keys while I was still in quarantine, which allowed me to go over to the house on the following weekend and start getting moved in, something I wouldn't have been able to do had they not ensured I received the them in time. Philip has also been very helpful with getting settled in and straightening out different small things here and there. I've done a lot of international moves before but they are by far the best I've dealt with in their roles.

Brian · 29 January 2021

★★★★★ 2/5

Trustpilot

Jason is a true professional

My experience with Knight Frank had been actively poor throughout the entire onboarding process, and support for the first half of my tenancy was neglectful despite frequent emails. Tenancy agreements weren't sent until after the tenancy started, I was asked to manage the deposit directly with the outgoing tenant, it took several months to remove the outgoing tenant from documents and communications and more than once Knight Frank has sent contractors to enter the flat without giving advance warning. In October, Jason Chu took over managing our tenancy and he has been an incredible improvement on the previous managers. He is responsive, helpful and efficient. Given my experience I cannot endorse Knight Frank, but Jason is an asset to the company and it would be greatly within their interest to use him as an example of the quality of service they should be offering.

Joshua · 28 January 2021

★★★★★ 5/5

Trustpilot

Excellent Team, Excellent Service

As an overseas landlord with limited ability to deal with any UK issues - I've had my property leased out with Knight Frank Canary Wharf for over 13years years. I would highly recommend the office both for the its sales rental service as well the exceptional property management service. In particular Ann-Marie has consistently managed my property in a prompt, professional & diligent manager - dealing with any issues from my tenants in a swift manner and helping with any transition between tenants. The but the level of service is oustanding. When I first started renting the property out in 2007 I found the fees expensive but without a doubt you get what you pay for!

Avs · 27 January 2021

★★★★★ 5/5

Trustpilot

Top quality support

I recently secured a rent near Hampstead Heath and was impressed with the service. Robert was responsive and very supportive throughout the process, going to the property to take a video as I was out of country when I started the house search. He answered all the different questions that came up during the weeks, going above and beyond in getting information to make things smooth for me. I really appreciate the help and I'd recommend Knight Frank to anyone who's looking for property.

Hyelim · 27 January 2021

★★★★★ 5/5

Trustpilot

Very Positive Review About Terence Lane

It is my pleasure to give a very positive, well deserved, review of Terence Lane. Terence is our Knight Frank leasing management representative. He is always on top of everything relating to the property, whether it is a needed repair, a maintenance issue, or communication with a tenant or service provider. Terence communicates regularly with us about everything going on with the property, and makes sure we get detailed reports of income and expenses relating to it. Additionally, Terence communicates in a very professional, straightforward, and polite manner with our tenant, and service providers. We are very fortunate to be working with Terence! Robert Mischel

Robert · 23 January 2021

★★★★★ 5/5

Trustpilot

Positive feedback on Catrin Baker

I wanted to give some very positive feedback on Catrin Baker in the Baker Street branch of KF for Property Management of our property. Catrin has been looking after our property for the last 4 years and I cannot fault her service; in fact we have been really happy with her service. I think what has really shown through during this period of Covid has been her speed of response, sensitivity to the unknown situation and ability to negotiate with our previous "unpredictable" tenants. Catrin has also been quick to deal with situations when there was an issue within the flat which needed addressing. In short, all this (together with Lucy Haynes's highly experienced attitude towards us) has helped us through this recent unusual situation. It has been easy to communicate with Catrin throughout the various lockdowns too. In short we are extremely with Catrin and her team and feel that we, as clients, are being very well looked after and are getting the attention when we need it. Many thanks, Brandon Ginsberg.

Brandon · 21 January 2021

★★★★★ 5/5

Trustpilot

Devonport Flat

My wife and I were looking for a flat in London at the end of 2020. We've visited several and also met with Samantha d. M. to view one in W2. She suggested that we visit another one nearby even though that was not planned and she had to re-schedule another meeting. We were impressed by the fact that Samantha was always there for us to help us out very promptly and arranged everything with the highest level of professionalism. The background check process was great and so was the check-in process. Even when Samantha was away, her colleagues were knowledgeable and were prompt to help. We would like to thank once again Samantha and her colleagues!

Mihai · 21 January 2021

★★★★★ 4/5

Trustpilot

I wanted to write a glowing review for Sab

I wanted to write a glowing review for our ex-property manager, Sab. Sab had taken over managing our flat from one of her colleagues at Knight Frank. There are a lot of things that the previous property manager had not addressed, so when I had emailed Sab, she was very responsive and we set up a date to her for her to come over and meet and see the things in the flat that needed to be addressed. I appreciated her sincerity and her professionalism, and she was surprised to learn of all the things that had been neglected by the property manager for so long. She took a very active approach in getting things fixed in the flat, and was very good about following up. She was very understanding as to why we were so frustrated that so many things were neglected in the flat for so long, especially given the high rents we were paying in a SJW flat. A few months later, we received an email that she is no longer our Property Manager, but she continued to be helpful. She was most helpful when we were searching for a new flat and was supportive of our decision to move, as the current landlord absolutely refused to negotiate the rent. Recently it has been a renter‘s market, and Sab has been very supportive of that and our decisions. What we appreciate the most about Sab is her kindness and her professionalism, as well as her honesty. It is rare to find a real estate agent who is so dedicated, and who has a good sense of following things up. We wish her the best always!

MommaR · 18 January 2021

★★★★★ 1/5

Trustpilot

Avoid Knight Frank as a managing agent

The Arundel Square apartment block on Blackthorn Avenue in Islington is managed by Knight Frank. Unfortunately they have showed themselves to be completely inadequate and incompetent as a managing agent. They have consistently failed to manage and stick to budgets, with costs increasing by 20% from 2017 - 2020. They also seem incapable of correctly invoicing residents, getting addresses wrong, double charging and in some cases completely failing to send invoices out to residents before then attempting to charge late fees. They also provide a dismal customer service and frequently just ignore residents queries or requests for details on spiralling costs. Despite the increasing costs, the building has deteriorated since they took over, with broken lifts, falling ceiling tiles and tatty carpets. If you are looking to appoint a new managing agent for your property, I would strongly advise that you avoid Knight Frank at all costs.

Dan · 18 January 2021

★★★★★ 5/5

Trustpilot

Expert advice and lovely agents

I recently let my flat out using Knight Frank and they couldn’t have been more helpful. Initially I worked with Harry Anthony who took the time to talk me through the current situation and market and provided brilliant advice before making the decision. Francesca Levy then took over and was amazing, really responsive and went above and beyond with helping me find the perfect tenants and making sure it was the right fit for everybody. She also guided me through the process and talked me through all the details so I felt confident the whole way through. Knight Frank were professional and supportive and I highly recommend

Alice · 14 January 2021

★★★★★ 5/5

Trustpilot

Terence Lane is a very responsible property manager

We aren't in UK, and Terence Lane has been taking care of both our property and tenants. He has proven himself a reliable, responsible and attentive. He was even writing emails describing what issues have occurred on Christmas Eve. He never forgets the pending issues, remind us in a very kind and humble manner, and clearly he understands and focuses on what he is doing. We are very glad we have him on board and he has been a very helpful and informative property manager.

Meng · 14 January 2021

★★★★★ 5/5

Trustpilot

Rental apartment from Knight Frank

I was looking for an apartment to rent in central London, I was concentrating around Canary Wharf, Mayfair & Southbank, I saw quite a few then was contacted by Ellie at Knight Frank from the South Bank office, Ellie asked what I wanted, where & for what end use. I was then shown some apartments which were all very good, exactly what I was after (except one), I came back & made repeat viewings with my ”repeated questions”. Ellie was patient & knowledgeable without ever being pushy or overzealous, she let me make my own mind up. I have now agreed details and look forward to completing within the next few days. Top quality help & service. Thanks.

Mark · 7 January 2021

★★★★★ 1/5

Trustpilot

I have never been treated with such…

I have never been treated with such disrespect and disregard in my life. Buying my place with Knight Frank in Belsize Park was a nightmare permeated with lies, absence and betrayal. The sellers lied throughout the process backed by the manager in Belsize Park. Something odd was going on and I still haven't figured it out what it was, but I have discovered the lies told by sellers and backed by the agents, one by one. Beware when buying a place in this mercenary and ruthless UK housing market. This is my experience and nothing was ever done to change that. Awful experience truly distressing.

Genna · 6 January 2021

★★★★★ 5/5

Trustpilot

Selling in the pandemic....

Selling our house during the pandemic always seemed like it might be a bit of a challenge but the Knight Frank team in Bristol, led by James Toogood, were excellent in every way. Marketing and viewings went very smoothly, we were kept updated with feedback and, when we got an offer, James handled the negotiations very effectively and to our complete satisfaction. Continuing contact with the team during the conveyancing process kept everyone informed and helped us chase our solicitors to resolve the issues as they arose. We were very happy with the whole process and soon we will be moving to our new house, all within the timeframe we originally anticipated. Many thanks James and the KF team.

Michael · 20 December 2020

★★★★★ 5/5

Trustpilot

Mark Proctor at Knight Frank Exeter was…

Mark Proctor at Knight Frank Exeter was without doubt the most professional and dedicated estate agent we have ever used. We have sold several properties over a 30 year period and have previously felt that the agents used always ended up failing to deliver the service they promised. However Mark at knight Frank Exeter went above and beyond in his commitment to insure a smooth sale. It was a very stressful time and without Mark Proctors professionalism I feel it could have easy failed. I honestly couldn’t recommend or thank him enough.

Mrs · 14 December 2020

★★★★★ 5/5

Trustpilot

Bungalow in the Woods !

We chose Knight Frank to sell the Bungalow in the Woods. Freddie at Bristol, with his team did a wonderful job for us. Always replied to our communications by return, and his colleagues in the office were similarly so efficient. There was much to be sorted out with the sale, but can say it was done professionally, efficiently, and with willingness to achieve the best result for us. In fact the Bungalow was sold in two days and they achieved our asking price. Very impressed with their service. Thanks to all of you.

Joan · 12 December 2020

★★★★★ 5/5

Trustpilot

Review of our experience with Knight Frank

Hi , Our names are Raj & Hina Sharma and have just had our flat in Kensington Church St rented through Knight Frank . We found the entire team to be very professional and helpful in securing a tenant for us a the best possible price achievable . A huge huge thank you especially to Sophie Alexander who stayed with us 100% through this process and made this all happen. She was very professional , friendly, helpful and approachable - even on the odd occasion when we texted out of hours for advice she always always made time for us which we greatly appreciated. Five star rating all the way for her exceptional service . Rest assured if and when any other property we have becomes available ( including this flat ) for rent Sophie & Knight Frank will be our first phone call ! Thank you Sophie ! Thank you Knight Frank team !

RAJ · 11 December 2020

★★★★★ 5/5

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Knight Frank Managing Agents

We are tenants in one of the properties Knight Frank is managing on behalf of the landlord. Our contact at Knight Frank is Pritesh Makwana, who has been very very helpful to sort our the issues that have come up. He has been very responsive and engaged, quick in arranging things, effective, and very good at follow up. Pritesh is also personable, friendly, and really a pleasure to deal with. He is invaluable to our good experience in the apartment and with Knight Frank.

AP · 10 December 2020

★★★★★ 5/5

Trustpilot

I haven’t received such great customer care in a long time!

We found ourselves with a broken boiler and blocked kitchen sink. No hot water, heating or washing up facilities is particularly tricky to navigate with a small baby. Louie-Mae and the team responded out of hours and slotted us in for repairs the following morning. We were back up and running by bath time and sincerely thankful for the quick, efficient and caring service we received from the team. Really impressed by each team member we interacted with from logging to resolution of our issues!

Lizi · 2 December 2020

★★★★★ 5/5

Trustpilot

Amazing team in Esher!

Amazing team in Esher!! We found our dream home out of the blue which meant we needed to get our house on the market & sold extremely quickly & boy did the team deliver! Adam went out of his way to get our property live & when the perfect buyer was found, Matt bent over backwards to get it over the line, offering to pick anything up & was in constant communication with us. With all the stress that comes with buying & selling, the Esher team were exceptional & made the process as seamless as these things can be. We couldn’t recommend them enough!

Jess · 2 December 2020

★★★★★ 5/5

Trustpilot

A very happy customer

I have been dealing with Alexandra in the Esher office. I have to say the service has been absolutely amazing. I was let down on a previous let and I was staying in a hotel. I found the perfect property through Knight Frank and the speed in which they completed everything was astounding. Alexandra was always on hand to answer any questions I had (via whatsapp) and went above and beyond the norm. From referencing to getting the keys the whole process was the best I have encountered and I think I have used most of their competition over the last 20 or so years. A massive thank you to Alexandra and the team at Knight Frank from one happy customer!

Mark · 30 November 2020

★★★★★ 5/5

Trustpilot

Top Shelf Service From Knight Frank

I've been in the UK for 12 months, and have moved twice prior due to poor letting agencies. Knight Frank has some fantastic humans working for them, really impressed with the communication, willingness to help, and the very quick resolution on any issues. Don't have a negative thing to say about them, they really have exceeded all my expectations as a tenant. Overall, just brilliant, thanks to Olivia, Fraser, and everyone @ Knight Frank for making the tenancy so enjoyable! Callum

CALLUM · 27 November 2020

★★★★★ 1/5

Trustpilot

Worst experience with a London estate agent I've ever had

Communication when arranging the tenancy was awful. KF staff were slow to answer emails (if they answered them at all) and we often had to ask them multiple times to get anything done. In the timeline of putting an offer down to moving into the flat, I have never had a worse experience. When we moved to the flat, things got worse. Essential appliances were not working (fridge & oven), the flat failed its electricity test, and lots of bits of work needed to be done in other areas. The property maintenance team are just as slow to respond as the lettings team, but even more useless at getting it right. We didn't have a fridge for two weeks, and when it finally came they had ordered the wrong one. Even though the flat failed the electricity test on our check-in date, nobody has come round to fix it and now the dodgy fuses have caused the washing machine to break too. I have given up on chasing knight frank, and as a result my last email to the maintenance team has remained unanswered for over a week. I still don't even have a working key fob for my building! There is a lot that still needs fixing and I have zero faith in Knight Frank picking up the ball after they have dropped it so many times.

Patrick · 1 November 2020

★★★★★ 5/5

Trustpilot

We made the right choice.

We certainly made a good choice when we asked Knight Frank to sell our house back in February. Our decision was helped because the house we wanted to buy was also through them. They gave us a good valuation and Gabrielle was amazing showing people round without being too ‘pushy’ and with endless patience. Covid put a stop to everything but as soon as the restrictions were lifted in June Simon Barker and Luke Pender-Cudlip resumed their determination to get the sale of our house through and importantly for us the purchase of our new home in Sherborne. This was fraught with all sorts of problems if were to Complete on the same day. In the end it worked wonderfully and we would like to add our thanks to the Sherborne office staff of Fina and Michelle who were right ‘on top of their game’. We were delighted in every way with Knight Frank and felt we were in very safe hands

James · 28 October 2020