Trusted Agent profile · Southwark

Knight Frank Southwark reviews

4.8

★★★★★ Excellent

782 reviews across 2 platforms

1C Calton Avenue, London, Southwark, SE21 7DE

Knight Frank's office in Southwark, at 1C Calton Avenue, is rated 4.8 out of 5 across 782 reviews on two platforms, including 155 Google reviews rated 4.9.

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4.9 / 5

155

Reviews on Google

This office

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627

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Southwark office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great Service with Knight Frank Sloane Avenue London

We rented an apartment in Crown Lodge, Chelsea, London, during 15 months for my daughter who was studying in London until May 2020. The experience with Knight Frank was quite good during the whole process. We would like to thank Laura Heron, from Sloane Avenue office, who was highly professional and diligent preparing all the arrengements of the contrat in a quite short time, during the rental process, in March 2019. We would also like to thank Yasmin Ulhaq for the extra care during the tenancy procedures particularly during the end of the contract. From Lisbon, we wish you both all the best and would like to recommend the Knight Frank team because they are a professional and reliable company. Manuel Pereira, Lisbon, Portugal

Manuel · 21 August 2020

Agent replied

Dear Manuel, Thank you for your kind words. These have been passed to the office. We are so pleased to hear you had a wonderful experience. Thank you again. Alexandra

5/5

Trustpilot

We found a flat online & reached out to…

We found a flat online & reached out to Knight Frank to enquire about it. Our overall experience has been really good, we are moving to the new place in couple of weeks. Oliver Hepplewhite has been our main contact, he has been very professional and helpful throughout the process. We were under a bit of time crunch & he always managed to get back to us promptly for all of our questions and concerns. Highly recommend his services.

Saurabh · 26 November 2020

Agent replied

It has been great to work with you and help you during the process. Please don’t hesitate to reach out if you ever need any assistance in the future. Oliver

5/5

Trustpilot

Review (For Holly Hope and Sophia Nabaka)

Both agents were very helpful from the check-in of our property till the end of our tenancy. They were very responsive and ensured that our queries were always resolved as soon as possible. During our tenancy, they also ensured that we were constantly updated with developments in our estate. Furthermore, they also went the extra mile to schedule repairs for various defects in our apartment. This has brought great convenience to our rather hectic lives in the city. All in all, it's a very positive experience with Knight Frank and I will definitely recommend this agency to my friends and relatives. Thanks Holly and Sophia! Jack

Jack · 19 August 2020

Agent replied

Thank you much for your lovely feedback Jack it’s greatly appreciated, wishing you all the best for the future ! Many Thanks, Holly

5/5

Trustpilot

Charlotte is the best!

This is our 2nd year with Knight Frank. As of recently Ms Charlotte Huckle was appointed to be our agent. Having her as an agent is the same as having a fairy god mother looking out for you! I barely finish my request and she has already fulfilled it. She is very courteous, professional and quick. If it's not for her, we would have a bitter feeling for Knight Frank. I must say it is refreshing to have an agent who is able to look out for renter's and owner's interests efficiently and without drama.

Natalia · 14 August 2020

Agent replied

Thank you for your kind words it’s been an absolute pleasure! Best, Charlotte

5/5

Trustpilot

Knight Frank: Jamie-Leigh

I worked with Jamie-Leigh to help me source a high value rental property in Surrey. We were moving from London and didn’t know much about the area. Jamie-Leigh knew from the offset all the estates and right houses to best suit our family, she just “got it” immediately. She had the best portfolio of properties most of them exclusively with her. Her insight to the market was invaluable and she really helped guide us throughout. No other agent I worked with was as focused and on it. I would highly recommend her and hope to use her to buy as she just went that extra mile!

Katy · 10 August 2020

Agent replied

Dear Katy, It was a pleasure to help you with your search. I hope you’re very happy in your new home and hope to work with you again in the future. Best wishes Jamie-Leigh Esher, Cobham & Weybridge Lettings

5/5

Trustpilot

Exceptional Service!

We have had an excellent experience with Knight Frank Belsize Park. We were tenants of a property that they managed for 3 years. Everyone that we have dealt with over that time was exceptionally professional, friendly and responsive in communication. Special thanks to Charlotte Moore and Robert Sterling who assisted us with our check out, which was somewhat extraordinary due to the coronavirus situation meaning that we had to organise it remotely. I imagine that landlords would also have the same impeccable level of service. Highly recommended!

Sarah · 4 August 2020

Agent replied

Thank you so much for your review Sarah. It has been an absolute pleasure working with you. I wish you all the best for the future. Kind regards Charlotte

5/5

Trustpilot

One of the best

Since the first time I spoke to Abigail and worked with her she did her very best to accommodate my needs and make me a happy client. The process was smooth, easy and she is always there to listen to any issues. She is such an upbeat person. It is a pleasure to have her helping and working with me on the lettings! I highly recommend her and Knight Frank for any matters regarding buying, selling and letting.

Polina · 4 February 2021

Agent replied

Dear Polina, Thank you very much for taking the time to write a review. I am so pleased that you have been happy with our service and I do hope we can help you again in the future. All the best, Abigail

2/5

Trustpilot

Underwhelming experience

Generally unimpressive experience with what I thought was a high-end estate agency. First impressions not good; I don’t want to get people into trouble so will resist providing further details. However, quite why extending our move-in date by 3 days turned into such an ordeal (especially when they were the reason for the extension request) is beyond me. Oliver and Sophie at the Wimbledon branch seemed anything but helpful on this front. The extra star goes to Harriet, the tenancy progressor, who was quick, professional and efficient. Everything went smoothly when she became involved. We’ll be avoiding Knight Frank if at all possible, and have already recommended friends/companies we know do the same.

Ed · 24 July 2020

Agent replied

Hi Ed, We are really sorry to hear about your experience. We have sent your feedback to the Wimbledon team so they can look at their procedures. We hope you are enjoying your new home and thank you for taking the time to provide this feedback. Alexandra

5/5

Trustpilot

Exceptional service from Adam Burlison at Knight Frank (Esher)

My wife and I just exchanged on a house purchased through Knight Frank (Esher). Adam Burlison was fantastic. He was responsive, proactive, a creative problem solver and a real deal facilitator. Having experienced (as a buyer) the service that he delivers, I won’t hesitate in appointing him to act for me as a seller in the future (although I hope that won’t be for a very long time!). A true operator and a cut above the rest. Thanks Adam!

Adam · 11 October 2020

Agent replied

Hello Adam, Thank you very much for the review, we very much enjoyed working with you and hope to again in the future! Kindest regards, Adam

5/5

Trustpilot

Excellent Service

I rented out my house for 4 years prior to recently selling it using Knight Frank (Esher) as my managing agent. Kimberley Pope was my most recent Property Manager there. She has been exemplary in resolving any issues arising from letting out the property . Kimberley has the ability to be professional and efficient whilst always being courteous and kind and my tenants were also highly impressed with the help she gave them. Thankyou Kimberley for being exceptional.

Bev · 27 November 2020

Agent replied

Thank you for such a lovely review! It has been fabulous working with you and I am so pleased the sale went through smoothly. If you ever decide to let another property I would certainly be happy to manage it for you. Best wishes, Kimberley

5/5

Trustpilot

Moved into a one bedroom flat with St…

Moved into a one bedroom flat with St John's Wood Agent. Everything went so smooth and well organised from viewing to negotiation with the landlord, documentaion and move-in process. Special thanks to Daisy Spanbok for always supporting us with super responsive and efficient communication, she made it so easy and assured for us. I don't want to move anymore as I love the new flat, but if I ever have to, I would move with this agent and Daisy!

DT · 18 August 2020

Agent replied

Thank you for your kind words Daiki. It was a pleasure working with you both and I am so pleased to hear you love your new home. Best wishes, Daisy

5/5

Google

We bought our house through Nick and the team and cannot recommend them enough. We were very specific in our criteria and knew it would take a while to find the right place. Nick quickly understood the brief and kept in touch every month to check on our progress. He never wasted our time with pointless viewings. That meant when he rang to say we should immediately see a new property, we listened to him. End result was an offer was made and accepted within 48 hours of him taking on the property and before it went on the market. What really differentiated Nick was he didn’t stop working after the offer was accepted like other estate agents might: he progress chased us, the vendors and both solicitors at every step to close down completion quickly. Excellent service all round.

Jenny · 21 March 2020

Agent replied

Hi Jenny, thanks so much for your kinds words. I am pleased that we were able to make the process as easy and stress free as possible for you. Enjoy making new memories in your dream home.

5/5

Trustpilot

Professional and speedy

Isabel at the Tower Bridge office has been brilliant in finding me somewhere to rent on a very short timescale - she was able to take me on multiple viewings a couple of hours after our initial chat, and then when I signed one of them pushed through the referencing and check in process so that I got my keys a week after the first viewing. She is also lovely and great fun to chat to. Thanks Isabel!

Sabrina · 23 October 2020

Agent replied

Thanks so much for your positive feedback, we are so glad we managed to turn things around for you so quickly and it was a smooth process. We hope you enjoy your new home! Thanks again, Isabel

5/5

Trustpilot

Stellar lettings team

I have had a few amazing experiences with Knight Frank Islington. As a long term Islington resident (8+ years), I've purchased my house initially through them, and I've recently put the same house on the market to be let out. Their lettings team is stellar: professional, knowledgeable, kind, patient, accommodating.. everything you'd want as a partner, for what is a very personal and stressful time for any buyer, seller, landlord or tenant. I highly recommend Michal's team.

David · 19 November 2020

Agent replied

Hi David, thank you very much for your very kind feedback. Hope you settle in your new home soon and we look forward to working with you in the future. Michal, Hayley and Daniel

5/5

Trustpilot

Just a quick shout out to great estate agents!

Just a quick shout out to Luke Kievenaar and Sophia Nabaka from Knight Frank for helping me deal with me move in to a beautiful property in Twickenham and later, at the end of my contract, helping me with the move out and the end of tenancy processes. I had half a million requests and changes in plans and they were the most accommodating estate agents that I have ever met. Can't recommend Knight Frank enough! Cheers!

Vasu · 16 November 2020

Agent replied

Thank you so much for your kind words Vasu, It has been a pleasure working with you and we wish you all the best! Sophia and Luke

5/5

Google

Georgia, Chica, Ollie and team were all excellent in our recent sale. Chica is an excellent communicator, keeping us up to date and making a busy time much easier. I highly recommend - professional, efficient and a friendly team.

Joey · 29 July 2024

Agent replied · 26 August 2024

Thank you for your kind words Joanna. We are so pleased that we were able to facilitate this move for your family and we cannot wait to work with you again in the near future.

5/5

Google

Georgia has been amazing to work with throughout our search. She is incredibly professional and has gone above and beyond to assist us in all aspects of the buying process. We would have no hesitation in strongly recommending her

Tom · 27 July 2024

Agent replied · 26 August 2024

Thank you so much for your kind words Tom! It has been so wonderful working with you and your family over the past few months and looking forward to seeing the progress of your new home! Very best wishes, Georgia

5/5

Trustpilot

Charlotte Moore is the Property Manager…

Charlotte Moore is the Property Manager for the property I am renting through Knight Frank. There has been a lot of problems with this property but Charlotte has been absolutely brilliant - She has been extremely efficient in dealing with it all, very patient, professional, understanding and kind. It has made a huge difference having her to be able to talk to when I have been frustrated with some of the works this property needed. Melanie

Mel · 26 January 2021

Agent replied

Hi Melanie, thank you so much for your kind words. It’s been a pleasure working with you and I thank you again for your patience understanding whilst certain works went ahead. Kind regards Charlotte

5/5

Trustpilot

Adam & Matt were stars

Adam & Matt were stars! A very difficult time to conduct any kind of business, with Covid, & the seller, an elderly man, already hundreds of miles away with family for safety sake. But these guys kept the plates spinning throughout the nine months it took to get the sale over the finishing line. Charming, efficient, quick & comprehensive communicators and professional go-betweens for all the parties. No hesitation in recommending their services. Signed: Mrs R House

Rowena · 21 October 2020

Agent replied

Hi Rowena, It has been a pleasure, not the smoothest transaction for you but we got there in the end. Delighted for you. All the best. Adam and Matt

5/5

Google

Catherine and Anna worked with us on the sale of our house. They were very professional throughout but went above and beyond. Anna worked from home during her holiday to ensure the smooth process of a very quick exchange and Catherine was extremely understanding and human about the sale of a beloved home. We felt throughout that we were in safe hands and that our best interests were paramount. I recommend them unreservedly. Far and away the best agents we have dealt with in 10 house sales!

Karen · 18 September 2019

Agent replied

Thank you very much for your kind words, Karen. The team thoroughly enjoyed assisting you with the sale of your home. If you ever need us in the future please do not hesitate to contact us as we would be more than happy to help. Best wishes, Knight Frank Dulwich

5/5

Google

Could not recommend Knight Frank Dulwich enough. No slicked-hair wide-boys, no “lines” or spin. Real people with solid, real-world advice on buying and selling. Our house went up for sale within two weeks (in a tough market but realistically priced) and dealing with them throughout has been a breeze. We dealt with Anna who was flawless. We also dealt with her colleagues at different branches and in every case, the experience was top-shelf. I would not hesitate to recommend the company.

Ian · 18 September 2019

Agent replied

Thank you very much, Ian, we are pleased we were able to achieve an offer for you so quickly and we are delighted to restore your faith in the industry. We wish you all the best in the future. Best wishes, from Anna and the Knight Frank Dulwich team.

5/5

Trustpilot

Thank you Hannah, Natalie and team!

Thank you for the great experience so far! We have been renting and Knight Frank have been kind and helpful all along - from the rental itself, where due to Covid we didn't enter the house until the move in day, arriving from abroad - through everything that's needed to settle in and take care of all the maintenance. Always quick to respond, a pleasure for us to work with, thank you Hannah, Natalie and team!

Amir · 15 December 2020

Agent replied

Dear Amir, Thank you ever so much for your kinds words. We would love to let the team know your thoughts. If you could please email me at alexandra.bullivant@knightfrank.com with your details, I would be ever so grateful. Thank you again! Alexandra

5/5

Trustpilot

Knight Frank Property Manager - Terence Lane

Terence has been managing my boss's house and has been brilliant with getting in contact when anything crops up. He is quick to provide quotations and actions work required speedily. He answers any questions very promptly and has updated us on works taking place - sending reports and photos. I very much hope Terence is going to continue managing the property for a long time as he has made life far easier for my boss and me!

Sophie · 8 September 2020

Agent replied

Hi Sophie, Thank you for your review and kinds words its much appreciated. it has been a pleasure managing the property for you and Neil and look forward to continuing this moving forward! Many thanks Terence

5/5

Trustpilot

An Excellent Team

Charles Probert and his team in Worcester were a delight to work with from the beginning to the successful conclusion of our house sale. Charles’ advice at the start of the process was extremely helpful and he, Dilek and Giselle could not have been more charming, friendly, efficient and encouraging. Nothing was too much trouble. Altogether a very happy relationship in what can so often be a very fraught time. We would wholeheartedly recommend them.

Jane · 26 January 2021

Agent replied

Jane, thank you for your kind words, it was a pleasure to work with you. We’re so glad the move worked out as planned and wish you all the best in your new home. Best wishes, Charles and the team.

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