Trusted Agent profile · Southwark
★★★★★
359 reviews across 2 platforms
29-35 Lordship Lane, London, SE22 8EW, Southwark, SE22 8EW
Foxtons's office in Southwark, at 29-35 Lordship Lane, is rated 3.9 out of 5 across 359 reviews on two platforms, including 226 Google reviews rated 4.5.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
1/5
TrustpilotExtremely poor handling of deposit refund, lack of accountability and communication.
I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.
5/5
GoogleI cannot thank Jonathan enough for his patience and understanding with our difficult sale which he successfully managed from start to finish. He was attentive and efficient throughout and went out of his way to keep us informed and updated at each stage of the transaction. His good humour and positivity got us through some tricky times and he was a real pleasure to deal with. I would not hesitate to recommend his services.
1/5
TrustpilotBad agency , bad landlord, stay away
Very very disappointed and let down by this agency not sure why they have so many branches. This is our first rental by all young individuals and teenager, it has gone horribly wrong.
1/5
Trustpilot23 days and still don’t get my deposit
The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.
1/5
Trustpilotrefused to show us around any property…
refused to show us around any property until we already had money in the bank or a mortgage in place to purchase. aweful company only out for commission
1/5
TrustpilotSerious data concerns
I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.
1/5
TrustpilotFailed to repay deposit
Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.
1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
4/5
GoogleVinh at Ludlowthomspon has been understanding from the beginning of our search what we wanted and what we expected from our future flat. He has only shown us properties that matched our description making our quest for the perfect flat easier. He has always been very efficient in getting back to us and dealing with the landlord before and after our offer was accepted. Our overall experience was made nicer by his serious and reliable attitude.
5/5
GoogleDonald from, East Dulwich Foxtons, was super helpful. Took time and showed me a good variety of places. Even though I didn't end up buying, due to other reasons, Donald helped me navigate the "hectic world of real estate" definitely helped me streamline my search. Thanks 👍
Thank you Jan for your review. Sophie, Foxtons Dulwich Estate Agents Get it done with London’s number 1!
4/5
GoogleHolly Jones at Foxtons Dulwich was absolutely fantastic, efficient, and courteous throughout the whole rental experience. She helped me view a flat I really liked in less than 4 hours after calling her, and sorted the whole move out in exactly a week. The only downside to Foxtons is that their charges are well on the high side. But they're very transparent about their prices, and I can have no complaints on that front.
5/5
TrustpilotFirst Time Buyer
As a first time buyer, I had no experience of what the process would entail (and indeed how long it would take due to external reasons/delays.)
1/5
GoogleAppalling. This agent has kept me waiting with minimal updates (despite chasing repeatedly) for repairs on appliances that have never worked and were not in good working order before I arrived in February 2025.
5/5
GoogleHighly recommend Scott at Foxtons Dulwich. He has been incredibly helpful. He has given me a lot of his time- identifying and viewing suitable properties all over Dulwich. Very approachable, personable and knowledgeable. He remains my "go to" agent in Dulwich.
5/5
GoogleFound a property online, called the agency and got a viewing same day. As my offer got accepted, the whole process went quickly and everything was done correctly. Reece Johnson was always available for any questions and advised me very well.
5/5
TrustpilotComplicated transaction well managed
We recently completed a particularly complex property transaction, and I can honestly say we could not have done it without the outstanding support of this estate agent.
1/5
GoogleRented my flat through Foxtons lettings team. Dreadful from start to finish, and to top it off are far more expensive than every other local estate agency. Found sub-par tenants who left my flat in a complete state (filthy, overgrown garden) on check out, mismanaged the check in report and the deposit arbitration. Tenants moved out six months ago and still haven't received the refund of the deposit monies.
Hi Jacqueline, We apologise that you were dissatisfied with the service you received. We understand Ella in our property management team was in touch with you when the review was left. Thank you, Sophie
5/5
GoogleI had a great experience with foxton east dulwich, Gemma ingles helped me find the perfect property. She really understood what I was looking for and also took my budget into account. Once moving into the property Gemma made sure everything was perfect and any work that needed doing was in the process of being done. she was amazing and made this stressful situation very easy and fun :-) thank Gemma xxx
5/5
GoogleI bought my house through Foxtons in June and was incredibly happy with their service. Scott was always available and very helpful. They checked in with me regularly and have continued to do so since the sale to ensure everything was ok. Would 100% recommend, excellent communication and always willing to help.
1/5
TrustpilotBlatant liars - the most unprofessional service
We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.
5/5
GoogleDominic and the team did a brilliant job selling my flat. Dominic in particular was hugely supportive during the process and dealt with everything in a very professional manner. His warmth, clear communication and efficiency meant that I felt confident and reassured at every step of a somewhat stressful process. Would highly recommend Dominic and the team.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHannah Bick was a delight to deal with. She was very professional, polite and made the process so much easier. Being that this was my first time renting a property. I couldn't have asked for a better letting agent.
1/5
TrustpilotTravelled an hour to go to a viewing…
Travelled an hour to go to a viewing and spent £5 on the train getting there and they cancelled when I was at the door
1/5
TrustpilotWe moved out of the apartment over…
We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Southwark office has 359 reviews across two platforms: 226 on Google, 133 on Trustpilot (across the whole business).
Foxtons Dulwich is rated 3.9 out of 5 across all 359 reviews, and 4.5 out of 5 on Google from 226 reviews.
Foxtons Dulwich, 29-35 Lordship Lane, London, SE22 8EW, Southwark, SE22 8EW.
