Fixflo Southwark reviews

★★★★★ 1/5

Trustpilot

I now cannot log into my 3 accounts and…

I now cannot log into my 3 accounts and the customer service is rubbish . I’ve emailed three times . Replied the first time and I told them what the problem is and no reply back . Monika Taylor also I’m a contractor . Seems like we are left .

STEVEN · 20 August 2024

★★★★★ 1/5

Trustpilot

Have being overcharging us for over a…

Have being overcharging us for over a year. Do not respond to communication. No contact phone number. Shocking way to run a business

David · 18 May 2026

★★★★★ 1/5

Google

To replace a few drawer fronts in the kitchen .... £3,500. After a small water leak in the kitchen, behind the sink unit, where the drawer fronts were not part of problem, but need attention to secure two ofthem, plus 10 minutes to grout a few tiles in the bathroom... £4,000....madness .

Jim · 13 July 2024

★★★★★ 5/5

Google

I dealt with Myles White throughout my recruitment process. He was very helpful and from start to finish ensured all my queries/requests were responded to by the third party. Thanks!

Venislav · 18 August 2022

★★★★★ 5/5

Google

Couldn't recommend Crux Careers enough! Jack and Myles were so helpful through the stressful time of changing jobs and guided me through everything! I have now been in my new job 3 months and I am so happy and its all thanks to them!

Jessica · 18 August 2019

★★★★★ 5/5

Google

Having been a user of Fixflo for over 9 years I can say that it is best in class at what it does. Many a crm have tried to emulate it by building their own however they fall short. Fixflo does what it say on the tin and does it extremely well. It is easy and simple to use for residents/tenants and also staff whatever your business, be that a single branch or scaling for multi branch offices.

Debbie · 31 July 2022

★★★★★ 5/5

Trustpilot

Lettings Property manager

My name is Oliver Palmer I'm a property manager at iLove homes, I deal with all of our maintenance issues. I find that platform really good it asks all the relevant questions before actually letting the tenant report any issues as sometimes the tenants can fix their own issues such as just topping the boiler up rather than sending an engineer out for a simple job. When tenants do actually report an issue, again Fixflo asks lots of questions i.e all contact details, makes and models of appliances. which really helps, if you as the agent can troubleshoot the issue from the office, rather than sending an engineer or it does determine if an engineer needs to attend. Keep up the good work guys and we as a company are very happy with the platform you provide and i would recommend you to anyone that is looking for a system like this.

ILove · 17 February 2022

★★★★★ 5/5

Google

A reliable and efficient property management portal that we use and the customer care lady Oceane is very responsive to our enquiries.

Helena · 13 March 2023

★★★★★ 5/5

Google

Definitely recommend this product . Has made our property management dept run a lot smoother and our clients love it . Their training and seminars are also well worth joining too

Debbie · 11 March 2022

★★★★★ 1/5

Trustpilot

Emails not being received

Fixflo is the reporting system for my managing agent Trinity Management who are trying to get me registered onto their site using the Fixflo software, unfortunately despite using separate three email addresses for me to do so their invitation, all three of them have failed to reach me. Over to you Fixflo

Paul · 16 May 2024

★★★★★ 1/5

Trustpilot

I had a terrible experience with this …

I had a terrible experience with this company. I called them for help with a broken boiler, and they never showed up to fix it. It was freezing in my house, and I was left without heat for days. Their lack of response and reliability was extremely disappointing. I would not recommend their services to anyone in need of emergency repairs.

Kristo · 4 November 2023

★★★★★ 5/5

Google

Brilliant service, Myles and Iain were great, Myles was brilliant and dealt with everything for me, constantly updating me and was a great help. Very satisfied and highly recommend using Crux Careers. Thanks, guys

Jack · 18 August 2021

★★★★★ 1/5

Trustpilot

If there is an option to give negative…

If there is an option to give negative stars... I would give those.... We have logged in our problem 2 months back. Every time we call them somebody answers the phone who doesn't even know how to get hold of the property manager. They always give you a false promise that the property manager will call back soon.... I informed this to the property management agents who said they have escalated to the team manager... Still no word... Not even a reply saying that the problem will be looked after.

Fahad · 13 December 2021

★★★★★ 5/5

Trustpilot

Amazing experience!

Valentina is very helpful and friendly. Assists the soonest she can when I have queries about the system.

Apple · 5 June 2023

★★★★★ 5/5

Trustpilot

James Kelsall is a legend!

James Kelsall is a legend! He is a great help and has gone above and beyond to help me with all my data input queries. The whole data migration process was smoother knowing he was around to help. Highly recommend Fixflo and James.

Elodie · 24 November 2023

★★★★★ 5/5

Google

I can happily recommend Myles and Jack from Crux. They are attentive, efficient, easy to deal with and most importantly have produced some quality employees for us. These guys are one of my two, "go to" recruitment firms! Vince (Haslams)

Vince · 18 August 2019

★★★★★ 1/5

Google

The Fixflo app won't let me login when I am able to do so on the website with the same credentials. I have even tried resetting the password twice. The app is also missing feedback and updates on the issues raised by tenants.

Abhishek · 16 September 2024

★★★★★ 5/5

Trustpilot

Great product….

My business has been using Fixflo since 2014 so I have seen it develop from strength to strength over the years and have actively rolled it out across other parts of my business as it has grown. Fixflo has enabled us to operationalise and optimise our repair management processes to scale effectively and provide consistent, high quality customer service to our tenants as our portfolio and subsequent repair volume has increased significantly in both the lettings and BTR sectors. Aside from new features being launched frequently (and the subsequent value we get from this), the support, advice and overall relationship we have with the Customer Success team has been absolutely brilliant! I highly recommend Fixflo to other business owners in the property management space.

Ged · 13 September 2021

★★★★★ 5/5

Trustpilot

As a data & systems administrator

As a data & systems administrator I have seen the significant impact Fixflo has on improving our internal processes and efficiencies across multiple teams and parts of the business. Fixflo is very user friendly, always improving and our feedback is always appreciated and often acted on. We work closely with the Customer Success team who are always helpful, friendly and solution oriented when it comes to challenges we are experiencing or new opportunities we want to explore when it comes to using different parts of the product.

Tim · 13 September 2021

★★★★★ 5/5

Trustpilot

Fixflo is a great investment for your business

Fixflo is one of the amazing programs we make use of. It changed our lives! Fixflo change the way we conduct our maintenance side of the business. Al the issues is dealt with in reasonable time. Everyone is on top of the progress of each issue that is reported. The track record is kept for easy access and everyone have access the whole proses. This is really one of the greatest investments we've made for our business!

Charlene · 17 February 2022

★★★★★ 1/5

Trustpilot

Fixflo They Don't Care - Even You Die

I reported an issue with my boiler and shower last week, but I haven't received any response from them yet. Due to the leaking, I'm unable to use my boiler and shower. It's concerning that they haven't addressed this issue, and it feels like they don't care about their customers' well-being.

Forapp · 22 April 2024

★★★★★ 5/5

Trustpilot

fixflo are a brilliant asset.

fixflo are an amazing company, our Customer Success Manager Tom is highly knowledgeable and assists us with our inquiries quickly. the system allows for tutorials for self-learning, and our Customer Success Manager creates personalised demonstrations for issue-specific tutorials.

Alix · 20 February 2024

★★★★★ 5/5

Trustpilot

Working with Charlie Adams has been…

Working with Charlie Adams has been great, he has made things so easy for me to understand and has also made a very long winded job for me so much easier and our business will run a lot smoother. Thank you Charlie,

Donna · 24 November 2023

★★★★★ 5/5

Google

Recently have just accepted a job offer for an estate agents in my local town. I was contacted by Myles who was absolutely fantastic! Was extremely polite always kept me up to date. I had an interview sorted the same day he contacted me. I would recommend this company 100% but this is all down to the experience iv had with Myles. I hope to never need to find employment again but if for what ever reason I needed to I would contact Myles. 10 out of 10 for me!! All the best to Myles in the future !!!

Ashleigh · 18 August 2021