Trusted Agent profile · Southwark
Verified
★★★★★
411 reviews across 3 platforms
Southwark, SE1 2EL
Part of Fixflo, see every office.
Fixflo's office in Southwark is rated 4.1 out of 5 across 411 reviews on three platforms, including 175 Google reviews rated 4.1.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleFinding the right team member isn't easy, Eliana was extremely professional and communicating with her was a pleasure which made the whole process seem effortless. Excellent service. Thank you again.
Thanks Raj and happy to have helped, looking forward to working further with you in the future.
4/5
GoogleFixflo have a fantastic plantform. James is always helpful as our account manager and ensure he follows up with me when promised.
Hi Faye, thank you for the great feedback! We're glad you enjoy the platform and find your account manager helpful.
5/5
TrustpilotHaving implemented Fixflo Plus & Fixflo…
Having implemented Fixflo Plus & Fixflo Blocks into companies you can immediately see the impact that the platform has for handling the complete repairs process. It provides total transparency for all concerned and is very intuitive to use. They work extremely hard to 'partner' with the customer to ensure you get most value from the platform. They provide excellent informative online support pages along with short training videos. The Customer Support team of Lauren, Charlie & Jess are an absolute pleasure to deal with and deal quickly with any queries. They actively seek feedback and suggestions for future development of the platform and communicate changes well. As you may have gathered I am very impressed by Fixflo and would highly recommend them to any agents who want to enable technology to streamline processes & give complete transparency to their customers.
Hey Debbie! Thanks so much for your amazing feedback. We all love working with you and your team! Team Fixflo :)
1/5
TrustpilotWhile I am sure this is an asset to the…
While I am sure this is an asset to the letting agent it is a right royal pain for the contractor. The user interface is dreadful, it is not very good with ios it's not good with safari, it flattens the battery. I changed to an Android phone, it now doesn't kill the battery but the rest is still the same. I have tried to work with this for a year or more now I'm no closer to getting the hang of it. My advise to the agents, don't bother if you don't want constant grief from your contractors.
Hi Jake! Thanks for taking the time to get in touch with this feedback. Really sorry to hear that you have had a bad experience with our Fixflo Contractor App and Contractor Portal. We are always working to improve these areas of the product (based on actual contractor feedback) so if you have any specific ideas around how we could improve things for you do let us know! Please feel free to email support@fixflo.com if you would like to chat with us directly. Thanks again and hopefully moving forwards we can improve your experience with Fixflo. Thanks - Lauren
1/5
TrustpilotRubbish
Rubbish. Haslams in Reading, letting agents, recommended these for fridge freezer repair. I cannot navigate the website. I will smash my overly frosty fridge, buy another one, and dock the landlord the monies. This is ridiculous in the extreme.
Hello Thomas, Thank you for the feedback. However, I believe you left a review for the wrong company. We are not Haslams; we're Fixflo, the repairs and maintenance management software provider. We do not carry out the work itself. However, you report your issues via our software - Can I please ask you to email support@fixflo.com so we can review your experience and direct you to the best place to resolve your issue? Kind regards, Fixflo Support Team
5/5
GoogleMegan is very friendly and professional she helped me find a new opportunity that was perfectly suited to me. I would highly recommend Megan and the Team at Crux
Hello Emily, Thank you for your kind review! We hope that you are keeping safe and well. Please do get in touch should you require any support in the future :)
5/5
GoogleI highly recommend Crux and especially Eliana. I found her to be easy to work with while she delivered an exceptional service. We will definitely be using her again.
Hi Julio, thanks for your kind words and glad we could help with your search!
1/5
TrustpilotThis has to be the worst app and…
This has to be the worst app and software for contractors ever made. It simply doesn't work, and yet they don't do anything about it. The app, oh the app, cannot comment as it never works. On a PC, with a bit of luck you might be able to log in from time to time, but by the time you want to complete a job you get logged out or there is no connection to ShitFlo.
Hi Denis - thanks for taking the time to provide this feedback. Really sorry to hear that you haven't had a good experience using Fixflo. We would love to hear any ideas that you have to improve the experience for contractors - please feel free to email us. We are actively speaking with a large number of contractors about ways to improve both the app and online portal and release improvements every 2 weeks. We hope you've seen an improvement over the last few weeks and months.In regards to being able to login - every agency that uses Fixflo has a unique website to login to, to ensure it is customised for them and you can go to contractor-help.fixflo.com and access a number of guides, videos and FAQs for contractors. Please do let us know if there is anything else we can do to improve your experience. Thank you.
5/5
TrustpilotLovely team
The team at Fixflo are always so helpful - especially Lauren, Fabien and Charlie! Thank you for everything you do for us at urbanbubble
Hi Katie, I have passed on your kind words to the team! Thank you for taking the time to leave us such lovely feedback, we truly appreciate it :)
5/5
GoogleGrateful for all the help and support received. Eilana was a great listener, very professional and efficient. I would recommend the company most certainly.
Hi. Thank you so much for taking the time to write such a fantastic review. We aim to always give the best experience we can for both candidate and employee so we love to hear feedback of when we get this right! Thanks again
5/5
GoogleExcellent system, helpful team. Highly recommended. Special thanks to Marcela :)
Hi Zoe, we're delighted you're so happy with the system and team, especially Marcela. Thank you for the kind words.
5/5
TrustpilotAmazing Customer Service
Amazing Customer Service Fixflo has proven to be an indispensable tool for property management, revolutionizing the way we handle maintenance requests and streamline communication with tenants. As a property manager, efficiency and prompt issue resolution are crucial, and Fixflo excels in delivering both. Customer support from Fixflo deserves a special mention, and particularly our account manager Tom. The team is responsive, knowledgeable, and always ready to assist with any issues or inquiries. This level of support has made the onboarding process smooth and has contributed to our overall positive experience with the platform.
5/5
TrustpilotJessica has been a great help
Jessica has been a great help - Fixflo is a good software for property maintenance, and I am sure with the feedback of us Agents, it will only get better.
Thanks so much for your feedback Nicola! We love to hear your feedback and hope to continue to build a better product for all of our clients. Thanks again!
5/5
GoogleI can not recommend Crux enough, Myles and the team are so so helpful. Always there to answer my questions and reassure me. Thanks for everything guys!
Thank you Rebecca, best of luck in your role!
1/5
TrustpilotIf you’re an agent considering using…
If you’re an agent considering using Fixflo, bear in mind they won’t help your contractors with issues. Support never replies, requests are ignored Whilst their systems might reduce your workload, it increases the contractors.
Hello James,Your feedback is important to us; in support, we aim to respond as quickly and efficiently as possible and work with wider teams to resolve ongoing queries, which can sometimes lead to a delayed response.However, please contact the support team again so we can ensure your query is handled in a timely manner.Kind regards,Fixflo Support
5/5
TrustpilotA great product and service
For the past couple of years, the Fixflo software has consistently impressed us with its effectiveness and evolving functionality, features and innovations services. It has played a crucial role in transforming and streamlining our internal defect management processes, enabling our team to enhancing overall business efficiency and service quality for our customers. What distinguishes Fixflo is the exceptional support provided by Mike, Amy, Oceane and Charlie and the broader team. Their prompt responsiveness ensures that any issues are quickly addressed. Working with this dedicated and knowledgeable team has truly been a pleasure. Thank you for your outstanding service!
5/5
GoogleI was looking for an Trainee Letting Negotiator jobs everywhere, out of the blue I get a call from a man called Lorenzo who has been trying to contact me all week. He tells me that he's got the perfect opportunity and wants to book an interview for me asap. Long story short, I got the job. if it wasn't for Lorenzo, id still be looking. Thank you. highly recommend.
Hello Ryan, Thank you so much for your kind review. We are delighted that Lorenzo was able to help you with your new opportunity. Congratulations on your new role! We are always happy to help and pride ourselves on providing excellent customer service.
5/5
TrustpilotEstate Agent Migration
Marcela has been great through our CRM migration to FixFlow. Marcela has always responded in a professional, informative and timely manner with a positive solution. I look forward to our continued relationship.
5/5
GoogleI had really great experience with Crux and Eliana Perdios.I can not recommend Eliana enough. She is professional, efficient and trustworthy. Thank you for excellent service.
Hi Anna, thanks for you kind comments you have been great to work with and all the best to you in the future!
5/5
GoogleDealt with Megan for a while. Always happy to help no matter the time of day. Always helpful would highly recommend
Thank you for your kind words Chase! Good luck in your new job
5/5
GoogleI have no hesitation in recommending Crux Careers. Eliana is exceptional. She has really listened to what we want as a company and always delivered..
Thanks for the comments Ari, glad we can help!
5/5
TrustpilotExcellent support
The Support Team at Fixflo are excellent. Always ready to help, including understanding what we're trying to do.
Hello Gail, Thank you for your kind words! We're delighted to hear that our Support Team at Fixflo has been able to assist you effectively. We have a fantastic helpsite which is full of guides to help you use Fixflo efficiently - https://help.fixflo.com If there's anything else we can do to support you, please don’t hesitate to reach out. Many thanks, Fixflo Support Team
5/5
GoogleI can highly recommend Crux Careers! What an amazing team! The Team are extremely professional and pleasant to deal with. Couldn't recommend them enough.
Thank you Raewyn, best of luck in your new role!
5/5
TrustpilotI have been working with FixFlo quite…
I have been working with FixFlo quite some time now and I have always found them to prompt, knowledgeable and open to explore new opportunities raised by colleagues and clients. I would like to give out a special shout to Lauren, who has been indispensable in getting us all set up and being there when we have needed support. I would recommend the team and product in the future.
Hi Rache,l it's great to hear that you've had a positive experience with Fixflo. I've passed on your kind words to Lauren, as I'm sure she'll appreciate it. Thanks for being a supportive customer :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
