5/5
TrustpilotMarcela has been exceptionally…
Marcela has been exceptionally supportive throughout what was initially a daunting process. Her approach is both professional and friendly, which has made all the difference.
Trusted Agent profile · Southwark
Verified
Fixflo Southwark reviews
★★★★★
411 reviews across 3 platforms
Southwark, SE1 2EL
Part of Fixflo, see every office.
Fixflo's office in Southwark is rated 4.1 out of 5 across 411 reviews on three platforms, including 175 Google reviews rated 4.1.
Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIncompetent
These lot are incompetent. They think out of hours emergency repairs means some time the next working day. Clearly they are thick.
Agent replied · 4 January 2025
Hello Muhammad, I am sorry to hear that your maintenance issue has not been resolved. Fixflo provides software to agencies to manage their repairs and maintenance - we don't complete any work ourselves. Please email support@fixflo.com with the issue number and we will be happy to investigate this issue further to see why it has not been resolved. Thanks Fixflo Team
5/5
TrustpilotExcellent support from Monika
I have dealt with the supportfrom Fixflo and Monika Taylor reached out and she was very repsonsive and supportive. Great to know there is on hand personel support and not just a portal.
Agent replied · 19 July 2024
Hello Alex, We're happy to hear you feel supported by the software and our fantastic support team. We will pass on your feedback to Monika. - who is definitely a human and not a robot :) Thanks again, Fixflo Support Team
1/5
TrustpilotNo responses and no way to escalate
As a tenant, I found this a poor experience. No responses from the maintenance provider after 1 week of raising an issue and no way to directly escalate an issue within the app or ask for a different provider so I had to escalate with my landlord separately.
Agent replied · 23 November 2023
Hi Vipin, Thanks for your review of our repair and maintenance software used by your landlord's agent. Agents select how the software is used, are themselves the ones using it to reply appropriately. However, having viewed the history we can see that you have been successfully communicating with a property manager, and that a contractor has an appointment to fix the problem today. We hope therefore that your experience of the software itself has been positive thus far. Should you have any further concerns, please contact support@fixflo.com who would be happy to assist. Thanks, Fixflo Team
5/5
GoogleMyles has been very helpful and professional in helping me with my hunt for work within the property industry. Thank you Crux!
Agent replied · 18 August 2026
Thanks Jasmine!
5/5
TrustpilotThank goodness for Fixflo.
Have used for many years with my business, Fixflo has certainly helped to streamline operations and helped keeping on top of maintenance and safety documents. Thank you.
Agent replied · 1 October 2024
Hello Perry, Thank you for sharing such kind words. We look forward to supporting your journey in the years to come. Many thanks, Fixflo Support Team
5/5
GoogleAbsolutely amazing. Definitely had my best interest at heart. They’re alway in contact with you before and after interviews to wish you luck and to see how you get on. I felt confident in them they knew what I was looking for and I’ve got a great job an the end of it !!!! Thankyou guys so much
Agent replied · 18 August 2026
Hi Louise, thank you so much for your review. We're loving your great feedback and we're so happy that we managed to place you in a great role. We wish you the best of luck and thank you again for taking the time to review Crux
5/5
GoogleI would highly recommend Myles White at Crux Careers. Extremely helpful and professional and always available to offer good advice.
Agent replied · 18 August 2026
Thanks Tim, best of luck in your role!
KerfuffleSmall Clients aren't valued!
Unless you are a large Housing Association, don't expect any customer service. We are 250 home letting agent, too small to be allocated an appointed contact. The phone numbers go to voicemail, no one calls back, no out of office when on leave, leaves me feeling, they simply don't care! If you are looking to integrate with your CRM, check the functions they claim are already in place, working and tested, their website showed joint functionality with agent OS, six months later we simply got a "minimal viable product", with little to no functionality, all in all, we don't feel valued, and they don#t seem to care!
KerfuffleSmall Clients aren't valued!
Unless you are a large Housing Association, don't expect any customer service. We are 250 home letting agent, too small to be allocated an appointed contact. The phone numbers go to voicemail, no one calls back, no out of office when on leave, leaves me feeling, they simply don't care! If you are looking to integrate with your CRM, check the functions they claim are already in place, working and tested, their website showed joint functionality with agent OS, six months later we simply got a "minimal viable product", with little to no functionality, all in all, we don't feel valued, and they don#t seem to care!
5/5
GoogleHighly Recommend Iain and the team. He was very helpful and responsive. By far the best recruitment company around.
Agent replied · 18 August 2026
Thanks Toby, glad we could help!
5/5
TrustpilotGreat Customer Service
Helpful, speedy and polite service. Any queries are answered extremely efficiently
Agent replied · 7 July 2025
Hi Tuckerman Residential Team, Thank you so much for your kind words! We're thrilled you found our service helpful, speedy, and polite. We always strive to respond to queries as efficiently as possible, and your feedback truly means a lot to us! Many Thanks, Fixflo Support Team
5/5
TrustpilotGreat system
Great system, I would thoroughly recommend working with them for all things tenant maintenance.
Agent replied · 10 October 2026
Hello, Thank you for your kind words! We're delighted to hear that you had a great experience with our software. Providing seamless tenant maintenance solutions is our priority, and it's wonderful to know we met your expectations. We look forward to supporting you in the future! Many thanks, Fixflo Support Team
5/5
TrustpilotWe have been using Fixflo for 3 years…
We have been using Fixflo for 3 years now, great software which we highly recommend. The support team is very helpful, particularly Marcela.
1/5
GoogleCrap downloaded wouldn't let me set up account or log in
Agent replied · 10 March 2025
Hi Ingrid, Sorry to hear you're having difficulties with out app - it's worth noting this app is for contractors only and you need to have a profile set up before you can access it. If you haven't already can I recommend you contact our support team who will help you get set up. Many thanks, Fixflo Support Team
5/5
TrustpilotAmazing
Andy from Alexander Ritchie was brilliant super speedy fix great communication
Agent replied · 23 November 2023
Thank you for the great review Poppy!
5/5
TrustpilotFilter bug
We had a big issue when our filters were broken, but Charlie Smith got on the case straight away and escalated it to the right teams to get it sorted. When our account manager Mike McDonnell came back from his AL he helped to clean up the rest of our problem and to get the bug fixed so it wouldn't happen again. Thanks to both for resolving this issue.
5/5
TrustpilotHighly Recommend!
Really easy website to use for ourselves and the tenants. Very clear and rates the issue of how urgent too. Helpful members of staff who respond quickly and efficiently. Thanks to Charlie too, who has been great help recently! Would highly recommend for any estate agents or private landlords like ourselves.
5/5
TrustpilotExcellent product & support team
We have been working with Fixflo for a couple of years now & it has really helped improve the service we offer to our customers whilst helping make our internal processes more efficient. The team at Fixflo have provided excellent support including advice, training and multiple sets of development work to ensure the product is exactly what we need.
Agent replied · 23 November 2023
Hi Lizzy, Thank you so much for taking the time to leave such great feedback. We're delighted to know that we made a difference in your internal processes and your service. I will pass on your kind words to the rest of the team.
5/5
TrustpilotFixflo is an excellent system
Fixflo is an excellent system. It helps us cut out a lot of the usual admin work associated with maintenance issues because it prompts the contractor to keep us, and the customer, up to date with progress and submit their costs/invoices. The team at Fixflo are a pleasure to deal with, very helpful and quick to resolve any problems.
Agent replied · 23 November 2023
Hey Matthew, we are so happy to hear that we helped you improve your processes and save time on admin. I will pass your lovely feedback to the rest of the team, thank you so much for leaving such a positive review.
1/5
TrustpilotFixflo is a Scam messenger.
Fixflo is a Scam messenger. My warm hello to Mr. Jason Trainer (Head of Customer Success at Fixflo) - he must be sacked right away. I had a great "pleasure" to read the reply from Fixflo on my recent experience I have described in my previous post - their reply simply confirms that FixFlo is a scam messenger. See what they wrote to me: "Please note that Fixflo is a software company; managing agents, contractors and occupiers all INTERACT with our software to provide information on maintenance requests." Fixflo still believes that agents, contractors and occupiers are INTERACTING about their common picnic next weekend. It is wrong!!! These participants have only a common problems they are trying to resolve! In a previous years they used to use e-mails attaching photos and videos describing problem they have and place where this problem has appeared. Nowadays there are messengers where you can easily use camera of your phone to record a video or sound the problem and pass it to the agent and contractor for review. All participants may simply ask for more information and finally receive all the data they need. In case of Fixflo such options are not available!!!! Occupier just send few words about a problem to agent. In turn agent pass these few words to contractor/landlord - no detailed information could be employed here because Fixflo is just an emasculated version of the messenger like Whatsapp/Telegram. Fixflo simply has no capabilities embedded aimed for resolution of the common problem inside the group of the occupier+agent+contractor+landlord - it is a simple scam messenger. Lets imagine you were obliged to use on your latest Iphone the application designed in 1990s and never updated since then. Probably you will be able to install and open it but you will definitely hate it because of obsolete interface and dull options like to send SMS and other useless items. The same happening with Fixflo - occupiers ignore this software because it is not a mainstream app, agent and contractors have no idea how to use this app for the purpose of work support, landlords simply spammed by this app and have no option to ask/request information/explain something - there are just few word area where the landlord can write own comments. Moreover Fixflo simply does not store the history of the problem initiated by the tenant - you logged in and see nothing - no compliance possible because data is gone. Do you believe that Fixflo can do something better? - no they simply do not have resources to produce PROBLEM RESOLVING AND HUMAN COMMUNICATIONS app because it is already exists. Fixflo is a scam messenger!!!!
5/5
TrustpilotFixflo has cut out all unnecessary…
Fixflo has cut out all unnecessary phone calls and arguments over responsibility with tenants / landlords. It has reduced our work by half! The training is good, the staff are so helpful and we would highly recommend using this system. Once you get use to navigating the dashboard - maintenance becomes stress free and easy to pick up where someone else left! Amazing
Agent replied · 23 November 2023
Hi Lynsey - thanks so much for taking the time to give us feedback. We are happy to hear that Fixflo has helped with the managing of repairs and maintenance across your business! We really appreciate your kind words and look forward to continuing to work with you and your team. Have a lovely rest of the day!
5/5
TrustpilotThe system itself help with the day to…
The system itself help with the day to day running of the property management team and we would be lost without it. Jessica & Charlie in particular from the support team are always happy to help and resolve any issues quickly and efficiently for me and the team. Great customer service and fantastic system overall. Property Management Team - SMPS
Agent replied · 23 November 2023
Hi Lisa, thanks for your 5-star review, it's much appreciated! I've passed your review on to Jessica and Charlie, as I'm sure they'll appreciate your kind words. Thanks for your support, Team Fixflo :)
5/5
TrustpilotWe have used Fixflo for several years…
We have used Fixflo for several years and find the system very helpful. We have seen a noticeable reduction in complaints / concerns from tenants and landlords about maintenance being progressed as the system helps keep everything moving in the right direction. It is also a god send when it comes to keeping on top of compliance certificates and renewal dates.
Agent replied · 23 November 2023
Hi Alistair, thank you so much for your kind words! It's great to hear that you've been able to make the most of Fixflo over a number of years now. We're super proud of our compliance features, so I'm glad that you've found these useful. I've passed your message on to the rest of the team as I'm sure they'll appreciate your review. Thanks again, Team Fixflo :)
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