Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI first started using Fixflo as a letting agent in 2020. It was fantastic to use as a letting agent and nearly everything worked on that side from a desktop.
Tenants and landlords were struggling with it slightly though.
I have since left being a letting agent and am now a contractor. The contractor side of it on the PC is okay at best, but their contractor app is abysmal.
The app constantly crashes, doesn't load up, issues go missing off the dashboard, comments say they are sent but end up not being recieved.
Fixflo have a 'support' team, but it is a team of people who may not even exist as they very rarely will even acknowledge emails regarding technical issues, let alone fix them. As a letting agent, they were quick to respond and very helpful, but now as a contractor I have the feeling they don't care because I'm not a paying customer.
As a letting agent, you need happy contractors but if you go anywhere near Fixflo, you can guarantee they won't be happy.
The constant hard work to use their app is making working for letting agents who use Fixflo more hassle than it is worth!
K · 16 September 2024
Agent replied · 16 May 2024
Hello K Hodge,
Thank you for reaching out, sorry to hear you've had a negative experience with our contractor app. We are always trying to improve the way in which we work and that starts with encouraging our users to provide us with feedback along with any examples which we can use to work on our softwares development.
We offer a range of support services through our app. If you haven't already I would recommend sending a comment or a question, and one of our team will offer assistance.
Many thanks,
Fixflo Support
★★★★★ 5/5
TrustpilotThank You FixFlo
I would really like to honestly thank all the staff for the tech support we have received from Fixflo.
The experience has been really amazing.
We launched or system yesterday and the Tenants (Occupiers) have immediately responded positively.
We are so happy that we decided to team up with Fixflo.
And special Thanks to Daniela for all her support and patience. She didn't miss anything for us.
Chris · 16 September 2021
Agent replied · 23 November 2023
Hi Chris, thank you for the amazing feedback. We are overjoyed to know Fixflo is making a difference for your occupiers and business. I'll pass on the kind feedback to Daniela and the team. So nice to have you on board! :)
★★★★★ 5/5
TrustpilotThey are always on hand to support us…
They are always on hand to support us with getting the best our of Fixflo for us and our clients.
Always looking to improve the system to make it better for their customers.
We are currently going through integrating our Fixflo with our financial system, our customer relations manager has been fantastic at providing us with the information we need and helping us work though any issues we have.
Louise · 24 January 2025
Agent replied · 11 May 2026
Thank you Louise for your kind words - glad to know you feel supported by the Fixflo team and that the software benefits your business.
Many thanks,
Fixflo Support Team
★★★★★ 5/5
GoogleEliana is an absolute dream!!! She took the time to get to know me and understand what roles and companies would best suit me and matched this with companies she felt could bring the best out in me. She succeeded! Due to Eliana's hard work, great match-making skills, and dedication, I landed the job of my dreams in the organisation of my dreams! Cannot thank her enough!
M · 18 August 2021
Agent replied · 18 August 2026
Hi Maya,
Thank you so much for taking the time to write this lovely review.
We wish you all the best in your new role.
★★★★★ 1/5
GoogleThese are a contractor to my council to carry out grant funded works. We’re supposed to contact me but after weeks of waiting, I chased them. Booked an appointment and then it’s an hour after they should be here. They are not here. Despite sending reminders urging me to remember they are coming. Seems like they can’t actually remember themselves. If I was making the decisions I would fire this company. Drinking the grant funding but dragging the whole process slower with incompetence.
Tim · 15 September 2025
★★★★★ 5/5
GoogleWhat an experience... Lorenzo has really proven what Crux is all about. Since the first call with Lorenzo I have always been kept upto date with relevant opportunities and always well prepared for interviews down to the slightest details. All I had to do is turn up to the interviews and make a good impression. I would highly recommend Crux to anyone in search for a professional recruitment team. Thanks to Lorenzo and his team I am now employed at a well reputed company within the field I was searching for.
Ahid · 18 August 2023
★★★★★ 5/5
GoogleAfter deciding to leave university to pursue my career in estate agency I didn't know were to look first but crux careers contacted me and helped me find my dream job, not only do they have amazing contacts and leads there staff prepare you for interviews and give you the confidence you need,highly recommend them!!! thank you Myles cant wait to start my job on Monday.
Freya · 18 August 2021
Agent replied · 18 August 2026
Hi Freya, firstly well done on landing your first role in estate agency! We hope that you have many great years growing your property career. So pleased to have been able to help you get there. From Myles and the rest of the team here, good luck for your first day. You'll smash it !
★★★★★ 5/5
TrustpilotLettings Agents Friend!
An excellent system for Lettings Agents looking to improve their Property Management. Easy to use, integrates with well known lettings software. Cuts out wasted time with tenants reporting repairs more accurately with more details required about the maintenance issues. Product can be white labelled. After sales support is excellent. Queries answered quickly. Thanks Lia!
Knights · 14 February 2023
Agent replied · 23 November 2023
Thank you so much for your kind words. We're glad you find the product and support so useful.
★★★★★ 1/5
GoogleWe didnt really get on with this system, tied in for 24 months but I negotiated a 12 month break clause. The issue is that if Contractors you use do not use their software then it messes everything up. I think it is a tired software and quite clunky, I could definitely be upgraded, there are some good parts but once they realised I wanted to leave, they didnt really care apart from telling us we need to watch the training videos.
Scott · 13 July 2024
Agent replied · 11 June 2024
Hello Scott,
Sorry to hear you did not enjoy your experience of using Fixflo. We appreciate feedback given as this helps us work on the future development of our software.
In terms of making the most of the system, we can definitely help encourage the use of Fixflo through training guides, our Fixflo academy as well as through paid training.
Also worth noting I have checked your account and believe a colleague has reached out to your regarding your request, if you can respond we can support you further.
Kind regards,
Fixflo Support
★★★★★ 1/5
GoogleAbsolutely awful company. How they are allowed to be up and running it's beyond me. The reviews speak for their self's. Any letting agent ot landlord that uses fixflo must be brain dead or careless like the team at fixflo.
Having to report the same issue multiple times ovwr months to finally get the repair looked is a joke. I hope no one has an emergency repair like me. I recieved a text message saying someone will call me within 30mins regarding my emergency repair. 24 hours later I get a call! Absolute joke. Had no power, warm water, cooking facilities Absolutely nothing! For that ling with ywo children a baby been one. They couldn't even give me a reason for why it wasn't dealt with. This os by far the worse service and company I've ever had to deal with in my hole life. The stress, excuses and lies from them are so draining and drive you mental! I hope the company burns to the ground.
EB · 8 July 2024
Agent replied · 8 July 2024
Hello,
Thank you for reaching out and we're really sorry to hear you're not happy with the experience of using Fixflo. Although we are a repairs and maintenance software provider we do not complete any works ourselves.
We would be more than happy to have a conversation with regards to the issues you've faced however it would also be advisable to reach out to your managing agent who will be able to look into this issue further and troubleshoot any delays.
Kind regards,
Fixflo Support Team
★★★★★ 1/5
TrustpilotHow many unnecessary links do you want…
How many unnecessary links do you want to put in this chain. This has over complicated a simple process, It is not user friendly & does not work for me as a landlord.
I can guess whats coming next "REACH OUT TO OUR TEAM FOR HELP". I dont need help, i dont want to "reach out" & this shouldnt need a "team". Just send me an email when something needs repairing & ill send you an email back when the job is done...
David · 18 June 2024
Agent replied · 19 June 2024
Hi David,
Thanks for your review of our software, though sorry to have read the context. As a landlord user, you have received emails from Fixflo about an open job. We would love to reach out to your agency to explain how they can action these for you, if you would be happy to contact support@fixflo.com - we can get your details from your email address to help further!
Thanks,
Fixflo Support
★★★★★ 5/5
GoogleMyles in particular has always been a champ, he has great insight to our needs and is truly awesome at putting the right people forward to our business. He always goes the extra "Myles" to make sure that the service he provides is top notch, working after hours and sometimes too early in the morning. Its been a pleasure dealing with him and I have no doubt we will share more successes in the future. Best of luck to the Crux team..... As I share this feedback from my side, I've had direct feedback from individuals how have been put forward by Myles, and we all share the same view. So allow this feedback to represent a multitude of people. Well done.
Oliver · 18 August 2025
★★★★★ 5/5
TrustpilotHighly recommend Fixflo as a system
Highly recommend Fixflo as a system - easy system to use and makes property managers lives so easy, by being able to monitor everything in one place. The training with Fixflo was comprehensive and well delivered. Dealt with Joe Goss who was extremely knowledgable and always on hand to answer any questions. Definitely the best property management software I have used over my 15+ years in the industry.
Esther · 21 March 2024
★★★★★ 5/5
Googleurbanbubble have used Fixflo as their maintenance software for a number of years now and have received excellent service throughout. From my own personal experience of working closely with Fixflo as a Business Analyst, I cannot commend their Support and Customer Success teams enough, particularly Charlie and Fabien. Thank you for all you do for us!
Katie · 31 July 2022
Agent replied · 23 November 2023
Thank you very much for the positive feedback, Katie. We’re delighted to hear you’re so happy with Fixflo.
★★★★★ 1/5
TrustpilotAvoid at all costs!
I first started using Fixflo as a letting agent in 2020. It was fantastic to use as a letting agent and nearly everything worked on that side from a desktop.
Tenants and landlords were struggling with it slightly though.
I have since left being a letting agent and am now a contractor. The contractor side of it on the PC is okay at best, but their contractor app is abysmal.
The app constantly crashes, doesn't load up, issues go missing off the dashboard, comments say they are sent but end up not being recieved.
Fixflo have a 'support' team, but it is a team of people who may not even exist as they very rarely will even acknowledge emails regarding technical issues, let alone fix them. As a letting agent, they were quick to respond and very helpful, but now as a contractor I have the feeling they don't care because I'm not a paying customer.
As a letting agent, you need happy contractors but if you go anywhere near Fixflo, you can guarantee they won't be happy.
The constant hard work to use their app is making working for letting agents who use Fixflo more hassle than it is worth!
K · 13 May 2024
Agent replied · 18 May 2024
Hello K Hodge,
Thank you for reaching out, sorry to hear you've had a negative experience with our contractor app. We are always trying to improve the way in which we work and that starts with encouraging our users to provide us with feedback along with any examples which we can use to work on our softwares development.
We offer a range of support services through our app. If you haven't already I would recommend sending a comment or a question, and one of our team will offer assistance.
Many thanks,
Fixflo Support
★★★★★ 5/5
GoogleI recently went through Crux to try and find a role as a Lettings Negotiator and my recruiter Eliana was absolutely fantastic through the process, she got me in front of a brilliant estate agent and helped me present myself in the best way possible. She is a great recruiter, honest, kind, and she really does care, I would recommend to anyone!
Daniel · 18 August 2021
Agent replied · 18 August 2026
Thank you Dan for your kind review. We are delighted to hear that you had a fantastic experience with Crux Careers. Eliana is a wonderful employee and she deserves this recognition. Many thanks and best of luck for the future!
★★★★★ 5/5
GoogleCrux have found me two new employees over the last year and have been great. Myles is my point of contact and he is professional, personable and really understands what we are about as a company and the type of person we are looking for. Would recommend Crux to anyone looking for staff in the property sector
Jamie · 18 August 2024
★★★★★ 1/5
GoogleDoes not let the tenants download any repair conversations with the agent/landlord. Upon asked how they can be downloaded, they state only the agent/landlords can download the incidents/reports/conversations, and the tenant has to ask the landlord/agent for a copy of the report. A company that sides with the landlord and deprives the tenant from being able to obtain proof of disrepairs/reports, whilst allowing the landlord/agent to have full control of it.
Pole · 16 September 2024
Agent replied · 6 February 2024
Hi Jorge,
Whilst Fixflo acts as the data processor, we are not the data owner.
When you submit a maintenance report via Fixflo, you are sent a PDF version of the issue report via email. After this point, the agent will action the issue on their side and may add sensitive information, such as quote amounts and landlord correspondence.
As this additional information has been added, it is then the agency's decision if they wish to share this with you as the tenant, as this is their data.
If you would like to make a formal data request, you can do so with your agency - the data controller.
Many thanks,
Fixflo Support
★★★★★ 5/5
TrustpilotA fantastic product!
Fixflo has been an integral addition to our maintenance team. I truly believe no property manager should have to work without it! Shout out to Joe Goss and Alice Hill who have been amazing in supporting us through the transition.
Georgia · 28 September 2023
Agent replied · 23 November 2023
Hi Georgia,
Thank you so much for sharing your experience with us. It makes us so happy to see that you're enjoying Fixflo!
★★★★★ 5/5
TrustpilotExceptional Customer Service!
Exceptional Customer Service!
Anjali responded promptly to my query and resolved this immediately. Fixflo is a fantastic system and any user feedback is welcomed and implemented to ensure the system works for the user. It has made the management of my properties much smoother and our tenants find this easy to use too.
Excellent, would highly recommend.
Miss · 20 March 2025
Agent replied · 7 July 2025
Hello Sarah,
Thank you for your fantastic feedback! We're thrilled to hear that Anjali provided prompt and effective support. It's great to know that Fixflo has made managing your properties smoother and that both you and your tenants find it easy to use. We appreciate your recommendation.
Many thanks,
Fixflo Support Team
★★★★★ 1/5
GoogleFixflo used to be a leading software, its gradually lost its way over the last couple of years. Supported by their automatic renewal contract which demonstrates they too are not confident in the service they provide. Make sure you don't make the same mistake we have in signing agreements and not ensuring you have a fair renew term.
Alexander · 1 March 2025
Agent replied · 1 March 2025
Hello Alexander,
Sorry to hear you’ve not had a positive experience with Fixflo around your contract renewal process.
We value your feedback so if you haven’t already can you please send the support team an email so we can discuss this with you.
Many thanks,
Fixflo Support Team
★★★★★ 1/5
TrustpilotFixflo used to be a leading software
Fixflo used to be a leading software, its gradually lost its way over the last couple of years. Supported by their automatic renewal contract which demonstrates they too are not confident in the service they provide. Make sure you don't make the same mistake we have in signing agreements and not ensuring you have a fair renew term.
AlexR · 28 February 2025
Agent replied · 13 March 2026
Hello Alexander,
Sorry to hear you’ve not had a positive experience with Fixflo around your contract renewal process.
We value your feedback, so if you haven't already, can you please email the support team so we can discuss this with you?
Many thanks,
Fixflo Support Team
★★★★★ 5/5
GoogleMyles is a top professional, He found me the perfect job role in such a quick time. He helped and advised me throughout and answered every question i had, I will say he was very exceptional and deserves a pay rise or some sort of recognition for his hard work and effort. Thank you Myles!
Ali · 18 August 2024
★★★★★ 5/5
TrustpilotFixflo has streamlined our workflow and…
Fixflo has streamlined our workflow and fully integrated with our existing systems. It is now difficult to imagine our operations without Fixflo. Joe has been exceptionally helpful from day 1 and knows the system inside out! Always ready to help and always goes the extra mile to help me and my team.Harpreet Sing B.Sc, M.Sc, AIRPMDirector of Block Management Harper Stone Properties Ltd
Harpreet · 1 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
