Fixflo reviews

★★★★★ 5/5

Trustpilot

Excellent service! Supportive, responsive and friendly.

The Fixflo platform has been a fantastic addition to the business helping us to streamline our operation and enhancing our customer experience. Mike and Marcela have been with us from the start, and 12+ months into our journey, with new areas of the business now also going live, they have been consistently helpful and supportive, and willing to work with us to further enhance our experience. Jess has also been instrumental in delivering large group training, making the sessions very informative and memorable, gaining buy in and generating excitement about the product. Everyone I have dealt with at Fixflo know the product in great detail. They have been very supportive, friendly, and clearly have a passion for the product and what they do. Excellent service!

Dan · 11 March 2025

★★★★★ 5/5

Google

I have spoken to a few recruiters from different agencies over the last few weeks and none I have felt as comfortable talking to as I have with Myles, he is so helpful and has such a calming presence on the phone. You can tell Myles is very passionate about what he’s doing and works very hard, he was always quick with any updates and very on the ball through out the whole process. I appreciate how efficient and effective Crux Careers process is, even though I didn’t follow through with a job in real estate they helped me realise what I did want to pursue. I noticed they don’t just focus on filling a position they really want to help you find a career not just any job and help companies find someone passionate about the property industry. I appreciate all of Myles’ work and wish him all the best!

Meg · 18 August 2021

★★★★★ 5/5

Google

I was contacted by Jane at Crux careers and she was absolutely amazing. She took the time to get to know me, as well as my job experience. Jane was always there to offer support and kept me updated throughout the process. I also spoke with Myles who was amazing too and confirmed the offer for the job! I have never had such a positive, light hearted and responsive interaction with a recruitment agency. I would highly recommend them due to the experience I had from Jane and Myles. All the best for the future both of you!

Rheanna · 18 August 2021

★★★★★ 5/5

Google

Whilst seeking to progress my career further in the property industry, Crux Careers were able to get me a job across a weekend! It was a Thursday evening, I had enquired Crux with my CV and a short summary of my current circumstance. I was quickly contacted by Myles White the next day. Myles was respectful, attentive and took the time to listen to my experience; as well as individual character that would suit the positions available through Crux. Myles requested a short video interview be made for the employers, of which I replied with as soon as possible. Two interviews were arranged for the following week, all of which was done in couple phone calls on a Friday afternoon. Throughout the process Myles was always available for a phone call, attending all my needs and 'constant' questions! aha Cheers. The end result... I was offered two job offers on the day, as well as a third from my current employer at the time. This resulted in a difficult choice to be made of which again I received constant support and guidance from Myles. I have just finished my first day in my new role and I couldn't be happier! To conclude I can't recommend Crux Careers any higher, their professional, reliable and attentive service with a keen ear for detail and care provides an excellent experience. Thanks Myles White and Crux team!- Alex Dickson

Alex · 18 August 2021

★★★★★ 5/5

Google

Crux Careers have been absolutely amazing during one of the most difficult times within recruitment due the Corona Virus pandemic. Eliana & Iain provide a trusted and personal service from understanding my recruitment needs and matching me up so quickly to a great Company and landing me a perfect role and opportunity. I was fully supported and also kept up to date throughout the process. I would highly recommend Crux if you are looking for your next challenge in the world of Property.

Nisha · 18 August 2021

★★★★★ 5/5

Google

I got a new job thanks to Eliana's help. She was an excellent recruiter that guided me through all the steps to get a new a position. Her commitment and dedication were key in my job search. She was able to make me feel calm and patient and although we knew each other via phone, we became very close in a professional way. That approach was essential in my pursuit on a new career. I just have nice words for her. Than you, Eliana, for your assistance.

Francisco · 18 August 2021

★★★★★ 5/5

Google

I’ve recently found myself at risk of being made redundant from my current job role so I added my CV to CV library. The very next morning I received a call from Myles White at Crux careers wanting to discuss my situation as he had some potential opportunities for me. Myles was polite and very professional. He manage to secure me a couple of interviews and although I ultimately didn’t secure a job from these interviews I am confident that if I was still looking Myles would have helped find me a job. Would certainly recommend crux and Myles to anyone who needs help with finding a job

Chris · 18 August 2021

★★★★★ 5/5

Trustpilot

Our account manager James has been…

Our account manager James has been nothing short of excellent throughout. He is always on hand to assist with any queries and make our experience with the platform better. Would highly recommend his services!

Jack · 15 January 2025

★★★★★ 1/5

Google

I've used fixflo since the founder RAJ released it and it used to be the best platform by a mile, recently since its been sold; the support team is useless, it has so many issues and when you report them... good luck if you have someone competent enough to resolve it... never syncs new properties, landlord or tenants. such a disappointment

Mikail · 16 September 2025

★★★★★ 5/5

Trustpilot

James Kelsall

James our Account Manager is always on hand to help and is influential in how we now use the system. Thanks James for all your help and continued support.

Matt · 19 March 2025

★★★★★ 1/5

Trustpilot

I've worked with Fixflo for years…

I've worked with Fixflo for years across two different businesses and I'm afraid to say they've dropped off a cliff in the past two years. They used to be fantastic and a market leading software. They've now removed all contact numbers for their offices (even if you're an active customer). If you have a complaint (and we have several, including one of their third party providers taking money from our account without permission), you have to fill out a contact form as if you're approaching them for the very first time. We were then told to direct our complaint to one of the companies they're partnered with. A company I've never heard of, don't have a signed contract with and didn't have any knowledge were supposed to be offering a large part of the service we came to Fixflo for in the first place. I'm now not really sure what Fixflo do, other than farm work out to sub contractors and point you in their direction when things go wrong. Stay as far away from these crooks as possible.

Ben · 29 January 2025

★★★★★ 5/5

Trustpilot

FIXFLO Professional is an outstanding…

FIXFLO Professional is an outstanding Maintenance and management reporting software system and best of its kind in the market right now. Unlike any CRM software it provides a property manager immediate detailed analysis of their maintenance journey enabling that PM to increase efficiencies across all areas. The FIXFLO team from Raj, Will, Greg, Charlie, Nicole and many others are a pleasure to work with.... Do not delay.. Get FIXFLO today! ;-)

Graeme · 12 July 2022

★★★★★ 5/5

Trustpilot

Top System

Top System Luckily for us, we had literally just signed up to Fixflo Pro prior to the full lockdown back in March and I have to say, this was a massive saving grace as it allowed our Property Managers to work remotely directly from their home laptops. From a management perspective, we also had automated reports sent to us on a daily basis allowing us to keep up to date with the productivity of the Property Management department whilst they were at home. We have never looked back since that day and now Fix Flo has become an integral part of our operation allowing us to instantly communicate with clients, tenants and contractors all on the same platform and we are now looking to start utilising the planned maintenance and compliance section of the platform which will massively reduce our administration tasks. Perfect. I also want to say that Louisa Killeen is a major asset to the company - she has been hugely responsive to any queries I have had and has been patient and clear with me when looking to understand what other benefits the platform can bring moving forward. Thank you Louisa.

Dominic · 25 November 2020

★★★★★ 1/5

Google

Fixflo's client facing log in is our client's number 1 complaint about our services. When Raj owned it, they innovated constantly and the pricing was fair. They signed me up at a rate and I am now paying 6x thats price to use the system since the new owners took over. We gave them a very detailed breakdown of mainly design and layout changes that we thought we help improve the product and justify their insane price hikes somewhat but they were totally ignored. We are currently vibe coding a system which will replace it and I can't wait.

Spencer · 16 December 2025

★★★★★ 5/5

Trustpilot

Monika at Fixflo Support is amazing

I love using Fixflo, it's an amazing platform and I started to look into how I can use the platform more extensively in my role as a Property Manager. Fixflo has got a lot of helpful guidance online, I found out that I wasn't using Fixflo to its fullest potential. I decided to reach out to the Support Team and Monika quickly picked up my enquiry. Monika responded speedily and was on top of my enquiry. It took some time to resolve all the issues but Monika kept me up to date throughout the whole process. Monika's communication skills are excellent and her proactive approach was really appreciated.

Cornelius · 28 March 2024

★★★★★ 5/5

Google

Claire Elkin Jones has been absolutely amazing. She truly went above and beyond with everything she did from contacting me after work hours when I was more able to speak to texting me throughout the day to provide me with updates, knowing that I would be unable to pick up the phone. I would recommend Claire to anyone who is looking for a new role. She is personable, friendly and very understanding. I will definitely be in contact with Claire again if I ever look to change roles again.

K · 18 August 2020

★★★★★ 5/5

Trustpilot

THANK YOU FIXFLO

I would like to thank Fixflo for the excellent service that they have provided. We have used Fixflo for many years. I feel the system is so easy to use for all Tenants As the Maintenance Manager I feel the system is very organised. I pick the maintenance jobs up quickly. It also helps me to get the work completed straight away giving an excellent service to my Landlords and Tenants. Thanks Colette Cross

Colette · 16 November 2021

★★★★★ 5/5

Trustpilot

Kacey Chambers is my customer success…

Kacey Chambers is my customer success manager and she's been great so far. Every question has been answered and beyond. Couldn't recommend enough.

Jonny · 3 April 2025

★★★★★ 5/5

Trustpilot

Fixflo integral to our business - embrace it and love it!

We've been fixflo users for many years now and have seen it grow and develop over that time. Fixflo is intergated into everything we do on the property maintenance side of things. Once you embrace the system you'll come to love it. Tenants quickly understand how to report faults which results in fewer telephone calls. It's a powerful communication system between landlord, contractor and tenants. Contractors need to be educated on how to work it but once on board it works well for them. The auditing/reports is useable as evidence in disputes. Cloud based, you can use it from anywhere allowing me to resolve issues from home and even abroad. (Such is the life of a property manager.) It's a great system which streamlines our business and makes my life a lot easier.

John · 19 December 2019

★★★★★ 5/5

Google

I can not recommend Crux enough from my personal career development thanks to Myles White spotting the perfect project for me to working very closely with Jack Dicker over the last few years reaching out to some of the industries top talent. If you are in a rut and need to refresh your staff then look no further than these guys. Not only have I built up a good working relationship I also feel there is a personal one as well. That is how close these guys work with you!!!!

Kevin · 18 August 2019

★★★★★ 1/5

Google

This company operates with a serious lack of professionalism and accountability. In my experience, there is little concern shown for customers once they are signed up, communication is poor and frustrating, and attempting to disengage from their services is unnecessarily difficult. I would strongly caution anyone considering using them to think very carefully and explore alternative providers first. Based on my experience, I cannot recommend their services.

Miles · 24 February 2026

★★★★★ 5/5

Trustpilot

Anjali has been great

Anjali has been great. Really helpful with a tech query I had. Quick to explain and a clear answer received.

Savannah · 18 March 2025

★★★★★ 1/5

Google

Extremely disappointing experience with FixFlow. We reported a leaking downstairs toilet and an upstairs bathroom leak (which is now damaging our kitchen ceiling) over a month ago (8th of September 2025). A contractor came to inspect the issue, but since then there’s been no follow-up and no resolution. What’s even more frustrating is that there’s no way to contact FixFlow directly, no phone number listed on Google or their website, and the AI chat system is completely unhelpful. Our issue reference now shows as inactive, even though the problem is ongoing and getting worse. It’s unacceptable to leave tenants with active water leaks and no way to reach support. I would not recommend this system to anyone relying on timely property maintenance or customer service.

Belinda · 22 October 2025

★★★★★ 1/5

Trustpilot

If I could leave a zero review then I…

If I could leave a zero review then I would, absolute awful service, we started to use these people for out of hours emergency and then told months down the line that they are closed on weekends when most needed. You cannot get hold off anyone, absolute awful and over charge. Stay away as we have a tenant who’s boiler was left for a whole weekend poring water in to the flat below and causing major damage. 5 days later still waiting on a call.

Sean · 25 September 2024