Fixflo reviews

★★★★★ 5/5

Trustpilot

Letting agent

As a letting agent, Scarlett Lynch has been really helpful in the onboarding process and answering any questions I've had.

Michael · 6 October 2026

★★★★★ 5/5

Trustpilot

Highly Recommended

We’ve been really impressed with Fixflo, it’s made a big difference to how we manage maintenance across the business. The platform just works well for everyone. Tenants find it straightforward to log issues, contractors get everything they need clearly, and landlords have good visibility throughout. It takes a lot of the friction out of day-to-day maintenance. The biggest win for us has been the automation around planned maintenance. It’s taken away loads of manual admin and keeps everything running in the background without us having to chase things. For Property Managers, it’s been a big shift. Much more efficient, and it frees up time to actually focus on service levels and looking after clients rather than being stuck in processes. Also worth calling out James Kelsall, our Account Manager. He’s been brilliant, always helpful, easy to get hold of, and genuinely cares about making sure we’re getting the most out of the system. Having that level of support makes a real difference. All in all, a solid 5 stars from us.

Rob · 25 June 2026

★★★★★ 5/5

Google

I recently applied for a role through Crux, I spoke with Daniel after he looked at my application and he was brilliant, went over a lot of things on the first call before putting me forward, I had a telephone interview and a face to face interview before being offered the role, Daniel was there ever step of the way and always quick to respond, thanks again Daniel!

Matt · 18 August 2025

★★★★★ 5/5

Google

Daniel Franklin was absolute star and made the whole process so easy and smooth, support all the way and most helpful agent ever! Keep up the great work! Highly recommended to contact him if you looking for a job! Great guy and easy to talk to and he perfectly understands what you looking for and will support you in your search 110% Great asset to Crux careers

Jovan · 18 August 2025

★★★★★ 1/5

Google

I've been using Fixflo as an agent in the last 2 years and I had to contact their support department last week for the first time. I sent 3 emails already (plus another 2 to the account manager) and nobody can be bothered to respond! This lack of response from Fixflo and the fact that the matter is still not resolved also causes issue with some new clients we have, who expected to be set up in Fixflo by now and that's obviously not the case. I will definitely think twice before renewing a contract with them as this lack of customer service is unbelievable!

Cristina · 16 September 2025

★★★★★ 1/5

Google

Landlords be warned - if your letting agent uses Fixflo and your tenants log a an issue on Flixflo and mark it as urgent a contractor is sent out without your knowledge / consent. These contractors can have an exorbitant call out charge of £400 and you will receive an unexpected invoice of a large amount for a job which another tradesperson would have carried out at less than half the cost.

Akram · 31 July 2026

★★★★★ 5/5

Trustpilot

A great product and that has made my life easier

I work for the Diocese of Bath and Wells as the Diocesan Surveyor / Property Manager with a portfolio of 250 houses and 3000 acres of land. We moved from our old property system in early 2023 after undertaking a 6-month review of our systems and processes. We looked at multiple products, considering cost, usability, compliance etc and found that Fixflo as the best option. 6 months down and Fixflo has not disappointed. The property occupants have embraced the system to report issues and the contractors are using the system to receive instructions, report back issues and provide quotes. We can report issues and instruct works or quote request very simply. Part of my role is to oversee the compliance and H&S of the portfolio. The work planner and the dashboard has enabled the team and myself to ensure that we are compliant and see compliance status easily. In regard to contractor management again this is very good, they can manage their work flow / instructions on the system sending photos, reports, questions, quotes and invoices within the system. We on the other hand can manage them reviewing their performance, seeing feedback and most importantly making sure they are compliant in regards to their insurance, asbestos, working from height, Gas safe etc. Customer service has been great. Any issues we have had have been looked at and resolved within a few days. They are also very open and encourage ideas and suggestions on how they can improve the system. Joe Goss was great at helping me understand the product, how it will help me and my team. Also Thomas Moffat who managed the Set up.

Owain · 24 July 2023

★★★★★ 5/5

Google

I was with FixFlo for around 4 years and had to make a change due to unforeseen circumstances. Jordan Rice was incredibly helpful and a credit to their company.

Stephen · 22 June 2026

★★★★★ 1/5

Google

We have been with Fixflo for several years and overall the software itself is very good. However, our experience with their customer service has been extremely disappointing. We previously tried their contractor call-out service but found the charges to be excessively high. We therefore decided to stop using the service and advised them on the phone & switched the feature off via their online portal. Despite this, we later discovered that we had continued to be charged for a further 14 months for a service we were no longer using. We contacted Molly Hayman requesting a refund of approximately £1,300 for these charges. We were then advised that Fixflo “do not get notified” when customers switch the feature off themselves, which is difficult to understand considering their entire business model operates through their online platform. I have emailed Molly three times regarding this matter and received only one response. It has now been over a week without any further reply. I have also asked for confirmation of the notice period required to cancel the service entirely, again with no response. It is incredibly frustrating that there appears to be no direct phone support available, and communication is handled solely online. While the software itself works well, the lack of customer service and failure to deal with issues in a professional and fair manner is very disappointing. I would strongly advise other customers to carefully monitor any additional services activated on their account, as resolving issues afterwards appears to be extremely difficult.

Simon · 19 May 2026

★★★★★ 5/5

Google

I worked with Daniel Franklin as part of my job application and he was excellent - good communication, he kept me updated at all times during a lengthy process and took the time to wish me well at each stage and check on how things went and if I had any questions. Highly recommended. Excellent service from my perspective as a successful applicant.

Josh · 18 August 2025

★★★★★ 4/5

Trustpilot

Fixflo has made some great improvements…

Fixflo has made some great improvements in our business and enabled us to manage repair & maintenance requests a lot better. My only reason for 4* is due to some changes still needed that would make it even better to work with, and that I know the Team are already working on. Greg is great to work with, was a massive help in the setup and is always at hand if anything is ever needed - massive thanks!

Sam · 11 June 2023

★★★★★ 5/5

Trustpilot

Worth her Weight in Gold

What an amazing asset Marcela is to Fixflo and we can’t thank her enough. She went above and beyond to deliver on an integration project and if it was not for her we would not be in the position we are now. It took many months of hard work in pushing this integration through and there were times when she did a lot of this work herself manually due to problems with the software we were integrating with. She really is worth her weight in gold and we look forward to working with her and the Fixflo team for many years to come.

Linda · 30 March 2023

★★★★★ 5/5

Trustpilot

The onboarding process has been very…

The onboarding process has been very smooth and well-structured throughout. Communication has been clear, proactive, and responsive, which has made a real difference. It’s been a particularly positive experience working with Pippa and Scarlett, very professional and easy to deal with.

Ryan · 11 June 2026

★★★★★ 5/5

Trustpilot

I was a bit hesitant at the start but…

I was a bit hesitant at the start but I’m really getting to grips with it now and I really like it. Customer service is always there to help and get back to you really quickly. A big thank you to Anjali, who answered all my queries very quickly and I great detail. 5 stars Anjali.

Cliff · 13 August 2024

★★★★★ 1/5

Trustpilot

FixFlo is a SCAM software

FixFlo is a SCAM software (SCAM TWITTER) aimed to get the money from the subscription for PURE SCAM MESSENGER! I am a landlord and VICTIM of that scam messaging system. Reality is far far away from how that scam messenger works in the fields. I am talking about Thornley and Groves agent currently using that scam fixflo and bombarding me with the requests to approve the CHEATING quotations arrived via fixflo, where you can see clearly only one button APPROVE, there are no other options in that scam software.First thing is first. Tenants (before fixflo era they used to communicate with the human agent) have not been instructed that their problem description will be solely treated by stupid software. Tenants as a busy people just send requests such as “Problem in the bathroom” hoping that human agent will call them and help. Then uninstructed and untrained Thornley and Groves employees just passing this tenant request/plea to the contractor (contractor also hoping that he can discuss request with the human agent but finally dealing only with fixflo SCAMMING app) who in turn trying to raise a quotation on the base of such “help demanding tenant request”. Finally, such sequence appears as a quotation with the FOGGY Options: Option 1: Works in a bathroom, 1500GBP, Otion 2: Works in a bathroom, 2340 GBP, Option 3: Works in a bathroom, 3780GBP. Moreover, Fixflo SCAM messenger does not provide abilities to select the Options and just accept all Options for 7,620 GBP. If you want to reject the quotation in FixFlo SCAM app, you will have just about ten words to describe the reasons for your rejection. Moreover few Thornley and Groves employees may resend this issue to the landlord many times just because they see the SEND button on their screens. Finally tenants are unsatisfied, contractors misled, letting agent thinks that its personal working hard trying to resolve the issues, landlord thinking how to escape from Thornley and Groves because few months later their properties will be demolished and remains unrepaired while FixFlo scan app has a regular payment for subscription. My advise to Thornley and Groves, drop Fixflo scamming app, employ Telegram or Whatsapp or other RELIABLE application where the freshly created group of the users consist of Tenant-Letting Agent-Landlord may discuss and resolve in a human manner all the issues each group member has.Fixflo scam software with no understanding how the industry works. I think FixFlo even has Customer Success Director/Manager who should be immediately sacked.

Dmitry · 20 January 2023

★★★★★ 1/5

Trustpilot

Won't proceed without photos, even with electrical issues

Very computer says no, wiring in some ceiling downlights playing up causing some to flicker and others to not come on at all regardless of new bulbs. Away from the property for a few days but fixflo customer service (AI or human, unclear) refuse to even start the process of sorting contractors until I take a photo of the ceiling?

Nik · 6 January 2026

★★★★★ 5/5

Trustpilot

Two problems fixed with good knowledge and great patience

We had two.problems needing attention, a front door which was sticking, and a toilet which was difficult to flush. Both problems were attended to.by a very pleasant young man, Richard, who fixed the door in a few minutes, and tackled the flush.mechanism with great patience and perseverance until.it was working perfectly. We are very grateful!

Barbara · 23 September 2026

★★★★★ 5/5

Trustpilot

April has been amazing throughout…

April has been amazing throughout dealing with maintenance in our flat. She was very active and chased until the landlord resolved the issues. Massive thank you

Mia · 29 July 2025

★★★★★ 5/5

Trustpilot

Quick to respond and very helpful

James Kelsall is always quick to respond to any questions I have and is very helpful in providing advice on how we can best use the system to match the ideas I have for the team.

Tyler · 13 March 2025

★★★★★ 3/5

Trustpilot

Constant Price Increases

If you’re looking for constant price increases to your subscription then you’ve certainly come to the right place! Although overall the system is decent, it just seems whenever they introduce a new feature customers are hit with a price increase whether they want the feature or not! I wouldn’t recommend the out of hours contractor service. They’re pretty good at all the tenants straight away but you’ll be waiting days for an out of hours contractor to turn up! Only one have they ever been able to source someone to attend! Not worth the money.

Chad · 29 April 2025

★★★★★ 5/5

Trustpilot

Having used Fixflo previously

Having used Fixflo at a previous agency, it was an obvious choice to implement it at Littlejohns. The onboarding support from Valentina was exceptional, and it was a pleasure to have James Kelsall, whom I had previously worked with, assigned as our Customer Support contact.

David · 1 November 2024

★★★★★ 5/5

Trustpilot

Marcela has been great in assisting us…

Marcela has been great in assisting us in the setup with Fixflo. Great system and a real bonus to have an account manager who knows her stuff as is wanting to help us succeed!

Rex · 19 March 2025

★★★★★ 5/5

Trustpilot

really easy to use

really easy to use and James Kelsall has been great in assisting with any queries

Ben · 25 June 2026

★★★★★ 5/5

Trustpilot

Excellent service! Supportive, responsive and friendly.

The Fixflo platform has been a fantastic addition to the business helping us to streamline our operation and enhancing our customer experience. Mike and Marcela have been with us from the start, and 12+ months into our journey, with new areas of the business now also going live, they have been consistently helpful and supportive, and willing to work with us to further enhance our experience. Jess has also been instrumental in delivering large group training, making the sessions very informative and memorable, gaining buy in and generating excitement about the product. Everyone I have dealt with at Fixflo know the product in great detail. They have been very supportive, friendly, and clearly have a passion for the product and what they do. Excellent service!

Dan · 11 March 2025