Trusted Agent profile · Southwark
★★★★★
1,915 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,915 reviews on two platforms, including 218 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service, definitely recommend
Very pleasant communication, quick replies and good service. Definitely recommend!
Dear Emily,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotI had a very good experience working…
I had a very good experience working with the company and my agent
Thank you for your review!
5/5
GoogleAmazing experience with Carmen. She was very helpful with the entire process.
Thanks for the great feedback Adriana!
5/5
GoogleExcellent service. Very professional people. I'm especially grateful to Tonte who helped me a lot during moving in apartment and later. I will definitely recommend this agency to others.
Thank you for your review! We are pleased you were happy with the service. The Madley team.
5/5
TrustpilotExcellent
Excellent. Great support during the entire process. Immediate responses and professional throughout.
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
5/5
GoogleExcellent partner. Too many adorable people in Madley, Matt, Lloyd, Natalie and so on so on!PositiveQuality, Professionalism
Thank you for the feedback Ryan! We are so pleased to hear you enjoy working with our team!
5/5
TrustpilotTeam and the agent that was handling…
Team and the agent that was handling our flat was friendly and helpful. Would recommend it
Thank you for sharing!
5/5
GoogleNatalie was very helpful during the property search process.
5/5
TrustpilotGreat communication
Great communication, fast response
Dear Steven,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your positive feedback. Wishing you all the best for the future.
5/5
TrustpilotThey are helping a lot.
They are helping a lot.Quick responce and clear instruduction.It was really convince.
Thank you Hiroki!
5/5
GoogleHad amazing experience dealing with Natalie. Awesome focus on costumer satisfaction and great communication skills at all times!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the great review Tony! We always strive to make communication easy and upfront.
5/5
GoogleVery pleased with clear communication from Tonte - he has always been very responsive to date and has helped to resolve issues speedily. Many thanks indeed.
Thank you for your review! We are pleased you were happy with the service. The Madley team.
5/5
TrustpilotGreat experience selling our flat with…
Great experience selling our flat with Rae, knowledgeable and professional. Would definitely recommend.
Thank you for taking the time to leave such a great review!
5/5
TrustpilotNo issues, good service
Smooth and trouble free service provided by Suzan
Dear Will,Thank you for leaving your lovely review. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
4/5
TrustpilotPositive experience with Chesterston’s…
Positive experience with Chesterston’s Pimlico. Nishaad very professional, patient, informative, friendly, quick in responding.
Thank you for sharing Erika!
4/5
GoogleI had a great experience with Natalie Ewes - extremely helpful throughout the process!PositiveResponsiveness, Quality, Professionalism
Thank you Nakisha!
5/5
TrustpilotExcellent service
Excellent service, highly recommend
Hi Mustaq, Thank you for taking the time to leave this review. Glad our team could offer an excellent service!
5/5
TrustpilotExcellent service
Excellent service. Suzan very proactive and helpful.
Dear Nick,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
5/5
TrustpilotAmazing experience with Mitch
Amazing experience with Mitch, he’s the right balance of funny and professional
Thank you for your review!
4/5
TrustpilotVery efficient marketing and letting…
Very efficient marketing and letting service, multiple offers within 24 hours.
Thank you for sharing!
5/5
GoogleExcellent and prompt service, exactly what was needed from an estate agent! Was very impressed with Natalie, so hard working and gives great advice!
Thank you so much for the 5 star review Andrey! We are very happy to hear you are pleased with the service and the advice you received.
5/5
TrustpilotVery good experience
Very good experience, quick and efficient
Glad to hear it Jeremy! If you need any further assistance, please do not hesitate to get in touch again. Best wishes!
5/5
TrustpilotMillie Brandon
Millie Brandon, was a great help with renting.
Thank you!
5/5
TrustpilotGood experience with Chestertons…
Good experience with Chestertons renting my property. Friendly and attentive staff.
Thank you for sharing!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons's Southwark office has 1,915 reviews across two platforms: 218 on Google, 1,697 on Trustpilot (across the whole business).
Chestertons Surrey Quays is rated 4.5 out of 5 across all 1,915 reviews, and 4.7 out of 5 on Google from 218 reviews.
Yes. In The Trusted Agent 2026 awards: Chestertons, Southwark won Trusted Agent.
Chestertons Surrey Quays, 2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU.
