5/5
TrustpilotContract renewal
Amanda Goodman and Lavie Kim handled the tenancy renewal smoothly and efficiently. Good communication throughout.
Trusted Agent profile · Southwark
Chestertons Surrey Quays reviews in Southwark
★★★★★
1,932 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,932 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotChesterton
Marianna does a great job managing the property and no issues.
Agent replied · 6 February 2025
Thanks Matt!
5/5
TrustpilotNiema Latif
I have been dealing with Niema Latif and have found her to be extremely helpful and efficient and would not hestitate to recommend her.
Agent replied · 6 February 2025
Thank you very much for the review
5/5
GoogleCarmen helped me to secure a flat share for me and my wife. Responded very quickly to any and all of questions, beyond helpful very professional.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 8 February 2025
Thank you for the lovely review!
5/5
GoogleCarolina did a fantastic job at managing all stakeholders throughout the process and kept me well informed at every stage. Would definitely recommend!
Agent replied · 23 October 2024
Thank you for the great review Phil and the recommendation!
5/5
TrustpilotNorma had been very helpful and…
Norma had been very helpful and efficient. Service experience was very good.
Agent replied · 6 February 2025
Thanks for your kind words Amanda! We'll make sure to let Norma know and should you need anything else, please do get in touch. Best wishes!
5/5
GoogleGot my new flat through natalie from madley such a lovely and polite women she worked long and hard to help me get the flat I like would recommend madley to everyone I know
Agent replied · 8 February 2025
Thank you for the great review Mark! We are pleased to hear you were able to find a property you really liked and that you were pleased with the service you received.
5/5
TrustpilotExcellent service
Excellent service, I have been renting through them for over 2 years in Fulham.
Agent replied · 6 February 2025
Hi Elisabetta, we're so happy to hear you've been renting through us for the past two years - Fulham is an amazing part of London! Should you ever need anything from us, please do not hesitate to reach out to our local branch. Best wishes!
5/5
TrustpilotVery efficient renewal of tenancy
Very efficient renewal of tenancy. Very good service from Sharntell & Liliya. Thank you both!
5/5
TrustpilotExcellent
Excellent. From the beginning through to moving into our short-term let the team at Chestertons have been on-point, communicated thoroughly and with exceptional clarity.
Agent replied · 6 February 2025
Thank you for your review Scott!
1/5
TrustpilotVery bad experience to rent a flat at…
Very bad experience to rent a flat at Fulham through an agent called Madi. She has 0 response to me,the tenant for the problem with the flat!
Agent replied · 6 February 2025
Thank you for getting in touch Leung. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotShakil Khan
Shakil KhanGood communication skills and quick response to your questions.
Agent replied · 6 February 2025
Thank you for your review Negar, Shakil will be delighted to see this!
5/5
TrustpilotGreat service
They were great throughout the whole process. Quick to respond and sent reminders on documents that were required. They're electronic docu sign feature was also convenient.
Agent replied · 6 February 2025
Thank you Kwetu for sharing your experience!
5/5
TrustpilotGreat service
I’ve just moved country so things aren’t exactly straightforward however Chesterton’s service has been extremely understanding and helpful which has made the process as smooth as possible.
Agent replied · 6 February 2025
Thank you for sharing your experience!
5/5
TrustpilotA Entirely Professional Experience
From start of tenancy to end: a thoroughly decent experience.
Agent replied · 6 February 2025
This is amazing to hear Floyd, thank you for sharing this with us! Please feel free to get in touch in the future if you need assistance. Best wishes!
5/5
TrustpilotI recently spoke with Nishaad Ali at…
I recently spoke with Nishaad Ali at Chestertons, although I ended up purchasing a property in the end his service was superb , I would highly recommended.
Agent replied · 6 February 2025
Thank you for sharing your experience!
5/5
GoogleCarmen and Natalie have both been super helpful. Carmen managed to find me a flat that ticked all my boxes! Really happy with the service from Chestertons
5/5
TrustpilotIt was a real pleasure dealing with…
It was a real pleasure dealing with Akikur. He is very professional and efficient and I would definitely recommend him for all your rental needs!
Agent replied · 6 February 2025
Thank you for taking the time to leave such a great review!
5/5
TrustpilotThe quick response time and…
The quick response time and resourcefulness of the agent, Tamara Price.
Agent replied · 6 February 2025
Hi Abdallah, thank you for sharing your kind words about Tamara, she'll be delighted to hear this! Feel free to reach out to us again if you need further help. Wishing you all the best!
4/5
GoogleDespite a few tricky issues with the building our flat is in and previous tenants, Tonte (the Property Manager at Madley) was very helpful to assist us and always really on top of communications and updates. Really appreciated.
Agent replied · 23 October 2024
Thank you for the kind review Oana! We are happy to hear you are pleased with the service you received from Tonte and the property management team.
5/5
TrustpilotMark has always been reactive and is…
Mark has always been reactive and is very reliable.
Agent replied · 6 February 2025
That's great to hear Marianie! Please do reach out to us in the future if you need anything. Best wishes!
5/5
TrustpilotTenants very nice people
Tenants very nice people. All lettings negotiations and letting's agreement were completed satisfactorily.
Agent replied · 6 February 2025
Thank you for the 5 star review :). Best wishes
5/5
GoogleNatalie helped us tremendously in finding a new property. The service was the fastest, and friendliest we've ever had when searching for a property! Thanks so much :)PositiveProfessionalism
Agent replied · 23 October 2024
Thank you for the great feedback on Natalie and excellent review!
5/5
TrustpilotHad a great time dealing with Stav…
Had a great time dealing with Stav from. Chestertons who was helpful and friendly the whole way through us finding a property to rent. A pleasure.
Agent replied · 6 February 2025
Thank you for the five star review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chestertons Surrey Quays
Has Chestertons won any awards?
Yes. In The Trusted Agent 2026 awards: Chestertons, Southwark won Trusted Agent.
