Trusted Agent profile · Southwark
★★★★★
1,933 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,933 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotI did a viewing with Ally Carberry in…
I did a viewing with Ally Carberry in South Ken and I couldn’t fault her. She was beyond knowledgeable, really listened to what I wanted and an asset to your team!
Thank you for the 5 stars!
5/5
TrustpilotVery professional
Very professional. 10/10.
Hi Jack,Thank you for the great review.We wish you all the best.Kind regardsChestertons
1/5
TrustpilotThe service from Margaret Pritchard of…
The service from Margaret Pritchard of this agency is terrible. When you pay the deposit and rent you can't contact anyone to resolve any issues.
5/5
TrustpilotAmazing service from Kerri-Anne and…
Amazing service from Kerri-Anne and Emily on our search for our next property. They both were super efficient and extremely helpful. We can not thank them enough. Highly recommend them.
Thank you very much for sharing your review!
5/5
TrustpilotVery good experience
So happy with the professional service we received from Marine and Emily Rowland since years of our tenancy.
5/5
GoogleI have recently rented an apartment with Madley Properties and i am very happy with the way Rojda has handled the transition. I am especially happy with the online document submission and transfer of different utilities without moving out of my desk.
Thank you for the amazing feedback Mandar!
5/5
TrustpilotAll good with Chestertons
All good with Chestertons. Very kind and helpful, at least the elephant and castle area.
Thank you so much for your feedback Miguel, we're happy to have helped!
5/5
GoogleMadley offered me a good service, my agent (Carmen) provided me with prompt replies and detailed explanations that make me feel this is the property agency I would go for first.PositiveResponsiveness, Professionalism
Thank you for the great review!
5/5
TrustpilotSuzan and Mitchell have made the move…
Suzan and Mitchell have made the move very smooth and stress free. Thank you!
Dear Louis,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
GoogleHave recently rented a flat through Carmen, she was very helpful throughout the process and available anytime for questions and to help sort out the move.
Thank you for the great review Carolina
5/5
GoogleVery happy with the process of securing a flat. Carmen's been fantastic, always there to answer any questions and guild me through the process. Five star!
Thanks for the 5 Stars Roman! ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotVery good service from beginning to…
Very good service from beginning to end. Fast reaction to requests for viewings, etc. Loved the honesty and enthusiasm from Molly and always with a smile!Thanks for all Lynne Pearson
Thank you for taking the time to leave Molly such a wonderful review
5/5
GoogleFrom my first meeting with Natalie, she was courteous, patient, timely and thoughtful. I can say she went beyond and above by providing valuable advice all through our time together. Much appreciated Natalie.PositiveProfessionalism
Thank you for the great feedback Derin! It’s great to hear our team have again gone above and beyond.
5/5
TrustpilotGreat customer service
Chestertons and Tamara Price have been fantastic through the whole process. Really responsive to questions and when support was needed and ultimately found us a perfect flat!
Thank you for sharing!
5/5
TrustpilotThe Chestertons Property Management…
The Chestertons Property Management team (Vanessa Newman-Wright in particular) are highly professional and excellent problem solvers.
5/5
TrustpilotReliable agent and good service.
Hi Liyan, thank you for your feedback and wish you all the best for the future!
5/5
GoogleTruly recommended. I get in contact with Madley at the end of May and just after few days we had already all job done. Carmen look after us with a good professionally.PositiveProfessionalism
Thanks for the recommendation Dario and the 5 star review
5/5
TrustpilotPreya has done a great job with my…
Preya has done a great job with my property. Always professional and helpful.
Thanks for your review Alan, we'll make sure to pass this on to Preya!
5/5
TrustpilotGreat service!
Tom H. from South ken help me find a flat this year and I love it. He was super responsive and the process was fairly painless (for once!)
Thank you for taking the time to leave such a great review!
5/5
TrustpilotThe entire Chestertons team was really…
The entire Chestertons team was really engaged and focused on finding me great tenants to rent my flat. They kept me fully informed and were very professional throughout.
Thank you for sharing your experience Abbas!
5/5
TrustpilotAmirah Elmahdy did a great job on the…
Amirah Elmahdy did a great job on the renewal process of a rental agreement - she was responsive and efficient throughout the process
We're so pleased to hear how efficient Amirah was throughout the renewal process! Please do get in touch if you need any further assistance.
4/5
TrustpilotGood quality tenant…
Chestertons found a good quality tenant quickly having used another agency for several months. And as usual they handled documentation with little fuss on my side.
Thank you for sharing!
5/5
TrustpilotExcellent service in finding new tenant.
The Chestertone team member- Charlie Ridge - acted promptly to find me a new. tenant. Excellent service and available whenever I needed to give instructions to him from abroad.
Thank you for sharing your experience with Chestertons!
5/5
TrustpilotContract renewal
Amanda Goodman and Lavie Kim handled the tenancy renewal smoothly and efficiently. Good communication throughout.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons's Southwark office has 1,933 reviews across two platforms: 230 on Google, 1,703 on Trustpilot (across the whole business).
Chestertons Surrey Quays is rated 4.5 out of 5 across all 1,933 reviews, and 4.6 out of 5 on Google from 230 reviews.
Yes. In The Trusted Agent 2026 awards: Chestertons, Southwark won Trusted Agent.
Chestertons Surrey Quays, 2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU.
