Trusted Agent profile · Southwark
★★★★★
1,933 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,933 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleHad amazing experience dealing with Natalie. Awesome focus on costumer satisfaction and great communication skills at all times!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the great review Tony! We always strive to make communication easy and upfront.
5/5
GoogleVery pleased with clear communication from Tonte - he has always been very responsive to date and has helped to resolve issues speedily. Many thanks indeed.
Thank you for your review! We are pleased you were happy with the service. The Madley team.
5/5
TrustpilotGreat experience selling our flat with…
Great experience selling our flat with Rae, knowledgeable and professional. Would definitely recommend.
Thank you for taking the time to leave such a great review!
5/5
TrustpilotNo issues, good service
Smooth and trouble free service provided by Suzan
Dear Will,Thank you for leaving your lovely review. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
4/5
TrustpilotPositive experience with Chesterston’s…
Positive experience with Chesterston’s Pimlico. Nishaad very professional, patient, informative, friendly, quick in responding.
Thank you for sharing Erika!
4/5
GoogleI had a great experience with Natalie Ewes - extremely helpful throughout the process!PositiveResponsiveness, Quality, Professionalism
Thank you Nakisha!
5/5
TrustpilotExcellent service
Excellent service, highly recommend
Hi Mustaq, Thank you for taking the time to leave this review. Glad our team could offer an excellent service!
5/5
TrustpilotExcellent service
Excellent service. Suzan very proactive and helpful.
Dear Nick,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
4/5
TrustpilotVery efficient marketing and letting…
Very efficient marketing and letting service, multiple offers within 24 hours.
Thank you for sharing!
5/5
TrustpilotAmazing experience with Mitch
Amazing experience with Mitch, he’s the right balance of funny and professional
Thank you for your review!
5/5
GoogleExcellent and prompt service, exactly what was needed from an estate agent! Was very impressed with Natalie, so hard working and gives great advice!
Thank you so much for the 5 star review Andrey! We are very happy to hear you are pleased with the service and the advice you received.
5/5
TrustpilotVery good experience
Very good experience, quick and efficient
Glad to hear it Jeremy! If you need any further assistance, please do not hesitate to get in touch again. Best wishes!
5/5
TrustpilotMillie Brandon
Millie Brandon, was a great help with renting.
Thank you!
5/5
TrustpilotGood experience with Chestertons…
Good experience with Chestertons renting my property. Friendly and attentive staff.
Thank you for sharing!
5/5
TrustpilotHelpful
Helpful, responsive and fair. Best agents I have come across.
Dear Ewan,Thank you for your 5* review of the service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotGreat experience
Great experience, considered advice and delivered above expectations
Thank you for sharing!
1/5
TrustpilotNot responsive
Not responsive, impossible to organise a viewing.
Thank you for getting in touch Arsenii. We are really sorry to hear of your experience with Chestertons.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
4/5
TrustpilotNishaad helped us find a flat very…
Nishaad helped us find a flat very quickly! Great service.
Thank you for sharing Leah!
4/5
GoogleAgents very responsive and professional throughout the entire vetting process.PositiveProfessionalism
Thank you for the great review!
5/5
GoogleNatalie Ewans led us through the letting process like a pro. Great communication throughout. Made it easy for us.
Thank you Rob! We are glad the communication made the process easier for you.
5/5
TrustpilotExcellent service and communication
Excellent service and communication. Bravo
Thank you Mark!
5/5
GoogleI received fantadtic service from the medley property! I was handled by Natalie who was very kind and helpful.
Thank you so much for the 5 star review Haya! We are really pleased to hear you are happy with the service you received from Natalie and the team!
5/5
TrustpilotResponsible company
Responsible company, recommended
Thank you Junan!
5/5
TrustpilotOrganised!
Really prompt, very helpful and organised
Thank you for your review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons's Southwark office has 1,933 reviews across two platforms: 230 on Google, 1,703 on Trustpilot (across the whole business).
Chestertons Surrey Quays is rated 4.5 out of 5 across all 1,933 reviews, and 4.6 out of 5 on Google from 230 reviews.
Yes. In The Trusted Agent 2026 awards: Chestertons, Southwark won Trusted Agent.
Chestertons Surrey Quays, 2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU.
