Trusted Agent profile · Southville, Bristol
Verified
★★★★★
1,558 reviews across 3 platforms
268 North Street, Southville, Bristol, BS3 1JA
Part of CJ Hole, see every office.
CJ Hole's office in Southville, Bristol, at 268 North Street, is rated 4.6 out of 5 across 1,558 reviews on three platforms, including 1,483 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
1,483
Reviews on Google
This office
1
Reviews on View Agents
This office
74
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
CJ Hole Southville are proud to have been serving the South Bristol area since the 1970's, providing expert estate and lettings agency services to people living in and around Southville, Windmill Hill, Bedminister and Whitchurch. Our offices are conveniently situated on the popular and busy North Street in Southville, and our experienced team are ready to go the extra mile to help you achieve your plans. Director Paul Goverd has more than 25 years of industry experience and is passionate about delivering the very highest standard of service possible. He and his team all live locally, so are best placed to answer your questions on South Bristol and the local communities. Specialising in both residential sales and lettings, as well as property management, we offer free valuations to provide our customers the with comprehensive market advice. We have an extensive portfolio of properties to suit every individual need covering the whole of South Bristol. If you would like to find out more about our sales, lettings, and property management services, please do get in touch - we'd love to hear from you.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southville office, from every platform, shown as written. First names only.
5/5
TrustpilotBest team
We have viewed a property, Louis was accompanied us with a warm welcoming smile. We pleased and satisfied throughout and he was very happy to give all explanations to all our questions. Very prompt response from the office as well. I am sure we have choosen one of the best agent to chase our dream home. Thank you Louis and all team.
5/5
GoogleI have dealt with Max Day at CJ Hole for years, Max is very professional responsive and knowledgeable, and has always delivered exceptional Service. Max is Always happy to help and give of his time and attention making the whole process smooth and stress free, I highly recommend them to anyone looking for a reliable, friendly yet professional agency,
5/5
GoogleOur most helpful viewing experience so far in Bristol! Thomas answered any questions we had about the property. A super positive experience!
Thank you for your review, Katie. We're pleased Thomas provided such a helpful viewing experience. We'll pass your kind words along to him. Best of luck with your property search in Bristol!
5/5
GoogleWhole team from viewing to finalising contracts have been extremely helpful. Ethan was brilliant and helped us view the property on 2 occasions. Max was especially helpful with the last stages, guiding us through the process clearly and always there to help with any queries. Thank you!
5/5
GoogleBen from CJ Hole has efficiently and swiftly let my flat and I am most grateful to him and CJ Hole.
Thank you immensely for your kind words. We're pleased Ben let your flat efficiently and swiftly. We'll pass your gratitude on to him and the team at CJ Hole.
5/5
GoogleDanny was friendly and helpful in showing us the house and answering any questions. Also followed up timely which showed commitment.
5/5
GoogleI can't fault Tom from the Southville branch enough. Tom made us feel welcome with our house viewings on Saturday. Very friendly. Knowledgeable. Very professional in his role. His communication and listening skills are on point. Understood … More
4/5
GoogleWorking with CJ Hole, Charlotte, Finn and Sion has been great so far. We had a couple of viewings lined up, found the house and off we went. Special shout out to Charlotte for being so responsive to my emails (I'm one of those frustratingly on top of things people) but she was kind, helpful and professional the whole way through! We're so excited to move into our new home on the 10th!
Hi Lorna, Thank you for your review. Glad we were happy to find you a new home! Kind regards, James
5/5
GoogleWe had a viewing with Carmelo Bartucca, he was very professional and knowledgeable throughout the entire process. He arrived on time, explained everything clearly, and was happy to answer all of our questions without any pressure. Carmelo gave us a thorough tour of the property, highlighting key features while also being honest and transparent. His friendly and approachable manner made the viewing feel relaxed and informative. We would happily recommend him to anyone looking to view a property.
5/5
GoogleViewed and property today with Ben from CJ Hole, he was professional, on time and happy to answer queries!
Your positive experience with Ben is great to hear. We're pleased he was professional, punctual, and helpful with your queries. We'll pass your kind words along to him.
5/5
GoogleTo date I’ve been very impressed with CJ Hole. From the initial valuation of our property by Sam, to the lovely photos taken by Laura, and the great service by Jack, they’ve excelled themselves. Jack in particular has gone the extra mile, updating me as to viewings far beyond the working day. Many thanks, all.
5/5
GoogleCarmello made the whole process straightforward and calm. He communicated clearly, kept everything organised, and was consistently supportive throughout. It made a genuine difference. Thank you for your help and for the quick move!
5/5
GoogleCj Hole have been very useful so far, they are proactive with showing me properties that fit my needs and are good communicators. Sam Green helped with face to face house tours yesterday, giving us a good idea of what we can get for our budget.
5/5
GoogleProperty Viewing Review: Ethan Borsten was friendly, professional and incredibly helpful throughout the viewing today. He answered all of our questions clearly, and gave us time and space to look around the property without any pressure. Great attitude and made the whole process smooth and easy. Would happily deal with him again.
5/5
GoogleHad a viewing with Thomas, very friendly guy and has been responding to my emails in good time
Thank you immensely for your kind words about Thomas. It's great to hear he was friendly and prompt with his email responses. We look forward to supporting you further.
5/5
GoogleI would just like to thank Carmelo for his help and management of the letting process. He is a star 🤩👍 …
5/5
GoogleCarmelo was very professional and approachable to interact over the phone. He ensured that as landlords we were fully updated about the process of finding renters.
5/5
GoogleCarmelo was super helpful and my friends and I had a great viewing experience. He answered all our questions, was very friendly, and was really quick to respond which made the whole process super efficient.
5/5
GoogleGreat experience with the team at CJ Hole Southville. Thank you for the quick response's Thomas Sully
We sincerely value your kind words, Claire. We're pleased Thomas Sully's quick responses made a positive difference. The team at CJ Hole Southville will be glad to hear this.
5/5
TrustpilotCarmello was really helpful in our…
Carmelo was really helpful during our application and provided us with rental options and information.
5/5
GoogleCJ Hole were agents at a flat I've recently moved from where I lived for the last 3 and a bit years. They agents were all courteous, professional and quick to help out with any issues. They gave plenty of notice of work/inspections/alarm tests required at the property. The portal for raising concerns was straight forward and easy to use, and proved a very efficient way to log work that was needed. Thanks for all the help!
5/5
GoogleI had a great experience viewing a house with CJ Hole. Callum has been really helpful to promptly arrange the viewing and to show me around the property. He was friendly and answered all the questions I had. The rental market can be a bit stressful to navigate but this has made the whole process stress-free and enjoyable. Thank you!
1/5
GoogleAvoid this estate agent if possible and I wasn't even their customer, I have to give 1 star to simply get my point across They were the estate agent handling a property in our chain and similar to the solicitors dealing with the property they were on par with lacking communication skills. As the transaction was ongoing we were reaching out to our estate agent to get updates as we knew this part of the chain was the only outstanding party as the rest of the chain was complete and ready to move. Multiple emails and phone calls with our estate agent to get the following back "no responses from emails and constantly ringing though and going to voicemail with no replies." This had gone on for multiple weeks with no responses at all, by this time mortgage offers throughout the chain were coming to expiring and needed to get a tangible update. A voicemail was subsequently left by our estate agent emphasising the urgency to get an update with the information given. After this they did get a response,not to provide any update to the chain but simply to state they weren't happy with the manner of the voicemail being left. Not to provide an update to the sales but a review of the voicemail itself. After all this we still hear nothing from them, the reason for this turns out to be that the original person dealing with the sale left the company, their replacement left the company also shortly after and the transaction was left with the area director, all of which failed to respond to any communications nor update us that could be delays due to handing over of the sale. All of this in itself is shocking behaviour, no disregard for the fact that there were multiple parties in the chain at a point where the whole chain could fall through due to lack of timely responses. The only good thing to come from this was that we no longer have to deal with this estate agent as the chain collapsed and no longer have the stresses of the lack of any updates from them and now moved onto an estate agent that has competency and understands the nature of timely responses and customer satisfaction.
2/5
GoogleWe had a smooth process and everything was very timely, so that is a positive. The team we had the pleasure of meeting were all super friendly and helpful - Ethan in particular! Unfortunately, our property manager, Max, brings an unpleasant attitude, is defensive when asked about things that he has missed/messed up on, doesn't know how to communicate effectively and generally has quite a rude and arrogant tone. I can't fathom people working in a service role who make every interaction seem like a chore or inconvenience to them - especially when they are being asked bare minimum (i.e. to update tenants on maintenance progress). I did try to speak to his manager, Seth, who also pretty much disregarded what I had said about our experience, hopefully a public review will urge them to address the issues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
CJ Hole's Southville office has 1,558 reviews across three platforms: 1,483 on Google, 1 on View Agents, 74 on Trustpilot.
CJ Hole Southville is rated 4.6 out of 5 across all 1,558 reviews, and 4.6 out of 5 on Google from 1,483 reviews.
Yes. In The Trusted Agent 2026 awards: CJ Hole, Bristol won Gold.
CJ Hole Southville, 268 North Street, Southville, Bristol, BS3 1JA.
