Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI've just noticed that all the negative feedback has been removed and replaced with a list that looks made up
I found that this independent agent, owned by Hamid, to be extremely unprofessional & dodgey . He doesn't know the first thing about managing an estate agents. He doesn't visit the properties he manages, and is paid by the landlord to do so.
His tenancy agreements look peculiar
Hamid uses agressive tactics.
Have nothing to with this rogue, rude & aggressive man. Run for the hills
Olive · 4 July 2022
Agent replied · 30 April 2023
Dear Olive,
Thank you for your comments. At Robertsons we always welcome negative feedback as a way to help us improve the service that we offer, thus any negative comments are taken very seriously. However, some of the points that you have picked up on in your review can only be read as being ill-founded and simply untrue. You have mentioned that we are paid by landlord not to visit the properties we manage however we carry out regular inspections on all our properties and these are carried out by third party inventory clerks or by members of staff at the Robertsons team. Secondly you have mentioned that you find our tenancy agreements 'peculiar' could you maybe elaborate on the way in which they are not to your taste? I can confirm that our tenancy agreements are all inspected by the property Ombudsman regulatory body, and also by CMP (Client Money Protection) to ensure that everything meets legal standards. I reiterate, Robertsons always welcome negative feedback as it is an important part of growing a business however, we cannot build on comments which are not reflected in the way we run the company. Kind regards, Robertsons Customer Care.
★★★★★ 5/5
GoogleI was really pleased with the level of service I received from the team. If I had an issue, I’d always be reassured this would be dealt with & so it was. Using Robertson’s my mind was at ease during my third & final year of study at university, as me & my fellow tenants enjoyed our wonderful home & everybody associated with Robertson’s were always there when needed.
I’d like to thank them for their help with me in particular, and for their kind words about me & my friends.
Best of luck in your future business, many thanks!
Anonymous · 4 July 2022
Agent replied · 30 April 2023
Dear reviewer,
Thank you for your very kind review of your experience as a tenant renting through Robertsons. We are very glad to know that we have succeded in providing you with the good service we strive for. It has been a pleasure to have had you as a tenant for the past two years. Kind regards, Robertsons Customer Care.
★★★★★ 5/5
GoogleGood and proactive agency. My second year renting with Robertsons. The flats are really good and well-maintained.
Chinmaya · 1 October 2025
Agent replied · 14 April 2026
Dear Chinmaya,
Thank you for your feedback and for continuing to rent with Robertson for a second year.
We’re pleased to hear you’re happy with both the property and our proactive service. We appreciate your support and look forward to continuing to assist you.
Regards,
Robertsons Customer Care
★★★★★ 5/5
GoogleI have had a lot of trouble with previous agents who completely neglect to solve any maintenance issues that come up. Thankfully so far in the year or so I have been renting here any maintenance issues that have come up have been sorted by Hameed pretty quickly and it's great being able to get hold of him for issues at any time. Our landlord wasn't the best at times but Robertsons did manage to make sure everything was done that needed to be. No complaints.
J · 30 April 2022
Agent replied · 30 April 2023
Dear Henry,
Thank you for your positive review. We are very glad that we have been able to provide you with a good experience whilst you have been renting through us. If you need any assistance in the future with renting then we will be glad to help! Kind regards, Robertsons Customer Care.
★★★★★ 5/5
GoogleRecently signed the contract for a house. Seb was very helpful on the day as was Ana with all the help through email exchange.
Austen · 17 December 2024
★★★★★ 1/5
GoogleRobertsons was a nightmare. If I could leave a 0-star review, I would. DO NOT choose this company for your safety and peace of mind.
Hameed, the front man, is arrogant, sexist, and treats tenants horribly. I lived in a Robertsons property from July 2023 to July 2024, and it was the biggest mistake. Hameed's "bipolar" personality and tendency to scream at tenants were evident from the reviews we read after moving in.
In August 2023, he entered our house without notice at 8 a.m., came into my room while I was undressed, and shouted at me to get up. This was the second time we’d encountered him. He berated me for a stain left by previous tenants and demanded I clean up my moving boxes, even though I worked late nights and was still unpacking.
I lived in constant fear, barricading my door and taking quick showers, worried he might enter at any time. He preyed on students who didn’t know their rights. His workers even apologized for his behavior, describing him as a very angry man.
He tried to evict us four weeks into the tenancy, falsely claiming our contract allowed it, then forced us to leave for two days for painters. During this time, my belongings were damaged, including my deceased cat’s gravestone, which was smashed.
I spent many sleepless nights in fear. This company fakes reviews to look good. A friend, Suzie, was forced to leave a positive review after Hameed threatened her. As well as her flatmate Ethan C, who was forced to leave a positive review or sacrifice their deposit. Avoid Robertsons at all costs.
Abbie · 12 August 2024
★★★★★ 5/5
GoogleRobertsons were amazing, and so helpful that it made using them again a no brainier.
The staff are always very helpful whenever I had a question and the whole …
Joe · 14 April 2025
Agent replied · 14 April 2026
Hello Joe,
Thank you so much for your kind words and 5-star review! We're delighted to hear … More
★★★★★ 5/5
GoogleGreat lettings agency, with a very helpful and attentive team who have consistently been quick to respond to emails and maintenance requests.
Alex · 14 July 2025
Agent replied · 14 April 2026
Hello Alex,
Thank you for taking the time to leave such a kind review! We're really glad to … More
★★★★★ 5/5
GoogleVery good, kind and professional staff. Our agent, Hameed, was quick to respond when urgently needed. The Service is well appreciated
Oskar · 14 July 2025
Agent replied · 14 April 2026
Hello Oskar,
Thank you for your lovely feedback! We're so pleased to hear that you had a … More
★★★★★ 5/5
GoogleI was really pleased with the level of service I received from the team. If I had an issue, I’d always be reassured this would be dealt with & so it was. Using Robertson’s my mind was at ease during my third & final year of study at university, as me & my fellow tenants enjoyed our wonderful home & everybody associated with Robertson’s were always there when needed.
I’d like to thank them for their help with me in particular, and for their kind words about me & my friends.
Best of luck in your future business, many thanks!
JT266 · 10 October 2021
Agent replied · 10 October 2023
Dear reviewer,
Thank you for your very kind review of your experience as a tenant renting through Robertsons. We are very glad to know that we have succeded in providing you with the good service we strive for. It has been a pleasure to have had you as a tenant for the past two years. Kind regards, Robertsons Customer Care.
★★★★★ 5/5
GoogleHad a great experience. Was very new to renting but Henry Spedding was very helpful in helping me look at properties and understand the process.
Would highly recommend
John · 30 April 2022
Agent replied · 30 April 2023
Dear John,
Thank you for your review. We are pleased to hear that you have been happy with our service, and that Henry was helpful in the viewing process. Kind regards, Robertsons Customer Care.
★★★★★ 5/5
GoogleFantastic service. Professional and easy to deal with. Nothing was too much trouble. Special mention to Henry who was really helpful in all our dealings.PositiveProfessionalism
Kirby · 27 August 2022
Agent replied · 30 April 2023
Dear Kirby,
Thank you very much for providing us with a review from your experience with Robertsons. We are pleased to hear that you have been satisfied with the service provided by our team. Kind regards, Robertsons Customer Care.
★★★★★ 1/5
GoogleEveryone in the office is super polite except Hameed he is incredibly rude and dismissive of issues even to his own employees, unimaginably unprofessional in multiple situations and absurdly impatient with requests. He has absolutely no professionalism.
Susu · 27 November 2024
Agent replied · 11 December 2024
Hello Susu,
Thank you for taking the time to provide us with your feedback on your experience with us. We aim to provide our tenants with the best service possible, and reports of anything less than this are always treated with the utmost importance. We apologise for failing to satisfy your expectations, and we take complaints like these very seriously, as this behaviour stated is far from what we strive to achieve. If you would like to raise a formal complaint, please email us at southampton@robertsonsproperty.co.uk and we will do our best to investigate the issues you have outlined.
Kind regards
Robertsons Customer Care
★★★★★ 5/5
GoogleBeen with Robertsons for nearly 3 years and overall good experience. Hameed is a good agent and easy to get ahold of if needed. Would recommend!
Molly · 30 April 2022
Agent replied · 30 April 2023
Dear Molly,
Thank you for kindly taking the time to provide us with feedback on your experience renting through Robertsons. We are very glad to hear that we provided you with a service that you are happy with, and can say that it has been a pleasure to have you and your housemates as tenants. With regards, Robertsons Customer care.
★★★★★ 5/5
GoogleFast transaction; speedy reply on my inquiries. Everything’s been explained well. Two thumbs up!
Dennis · 14 July 2025
Agent replied · 14 April 2026
Hello Dennis,
Thank you for your fantastic review! We’re glad to hear you had a smooth and speedy experience. We appreciate your kind words and the two thumbs up!
Best Wishes,
Robertsons Costumer Care
★★★★★ 5/5
GoogleRobertsons have been outstanding during my two years as a tenant. They are responsive, professional, and always ensure any maintenance issues are addressed promptly, making my rental experience stress-free and enjoyable.
Adebisi · 10 December 2024
Agent replied · 24 December 2024
Hello Adebisi,
We're happy to hear that you have been pleased with the service provided to you so far. We really appreciate you taking the time to leave us this positive review and it's a pleasure to have you as our tenants.
Kind regards
Robertsons Customer Care
★★★★★ 1/5
GoogleHouse-hunting kids are looking for a place to stay, right here in Hameed's family home. They're a playful bunch, and they're not overbearing or threatening to the kids they meet. They're not rude, rude, or hostile. They're a perfect fit!
Mitao · 1 September 2025
★★★★★ 5/5
GoogleWe entered the property a month after the specified date. Hameed communicated throughout the process effectively and helped us settle in seamlessly. We had some things that needed fixtures in the house which were done in the first days of us moving in. This comes to show how responsible and organized they are.
Petros · 3 October 2023
Agent replied · 11 December 2024
Hello Petros,
We're glad that you have had a pleasant experience with us and we really appreciate you taking the time to leave us a nice review.
Kind regards
Robertsons Customer Care
★★★★★ 5/5
GoogleRobertsons is a professional, well organised and friendly company to deal with.
I would highly recommend this company.
Darren
Darren · 27 April 2025
Agent replied · 14 April 2026
Hello Darren,
Thank you so much for your kind words! We're thrilled to hear that you had a … More
★★★★★ 5/5
GoogleSigning tenancy was very smooth and easy, a very good rate of rent and contacting Hameed our estate agent was very quick and had responses even out of hours.
Gus · 4 December 2024
Agent replied · 11 December 2024
Dear Gus,
Thank you for taking the time to provide us with a kind review. We are pleased to hear that you have been satisfied with our service.
Kind regards,
Robertsons
★★★★★ 5/5
GoogleEveryone was very helpful and friendly from the beginning of finding a property through my tenancy and through moving out. I moved out early and they were great at finding a replacement and being flexible with my move out date.
Minty · 28 May 2024
Agent replied · 11 December 2024
Hello Minty,
We are delighted to hear that you had a positive experience with us and we appreciated you saying such nice comments. Thank you for being a lovely tenant of ours and it was a pleasure to help you.
Kind regards
Robertsons Customer Care
★★★★★ 1/5
GoogleI would not recomend renting with robertsons. I walked away from the experience feeling extremley dissapointed at how we were treated. I had to remove a previous review after receiving a letter threatening legal action.
Jonathan · 20 August 2024
Agent replied · 11 December 2024
Hello,
Thank you for your feedback. We are very sorry to hear that you have been unhappy with the service provided by us here at Robertsons. We aim to provide our tenants with the best service possible, and reports of anything less than this are always treated with the utmost importance. We apologise for failing to satisfy your expectations, and we take complaints like these very seriously. If you would like to raise a formal complaint, please email us at southampton@robertsonsproperty.co.uk and further explain the shortcomings of your experience with us.
Kind regards
Robertsons Customer Care
★★★★★ 5/5
GoogleA pleasure to work with Seb and hameed were great
Robin · 14 July 2025
Agent replied · 14 April 2026
Hello Robin,
Thank you so much for your kind words! We’re delighted to hear that working with Seb and Hameed was a great experience. We really appreciate your feedback!
Best Wishes,
Robertsons Costumer Care
★★★★★ 5/5
GoogleFirst class agency. I am a landlord living abroad and have been unable to leave my current location during Covid - all issues related to the property have been handled professionally and in a timely manner and those little niggles that crop up from day top day sorted out effectively so I have happy tenants who want to stay.PositiveResponsiveness, Quality, Professionalism
I · 27 August 2022
Agent replied · 30 April 2023
Dear Ian,
Thank you kindly for your positive feedback. I am pleased to hear that you feel as though we have met your satisfaction in managing your property. It is always great to do business with you and again thank you for your review. Kind regards, Hameed.
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