Robertsons Independent Estate Agents reviews

★★★★★ 5/5

Google

I’ve had a great experience with Robertson Agency managing my property and securing reliable tenants. The whole process was smooth, professional, and stress-free from start to finish. A special thank you to Hammed and Kieran for their outstanding support throughout. They were always responsive, helpful, and went above and beyond to make sure everything was handled efficiently. It’s clear they genuinely care about their clients and take pride in what they do. Kieran was also able to return my Sky kits while I was away and Hammed is always quick to respond to my questions. Highly recommend Robertson Agency to anyone looking for a trustworthy and proactive property management team!

Mark · 10 April 2026

★★★★★ 5/5

Google

I lived in a Robertson property for 3 years and had a really wonderful experience. Hameed was especially supportive throughout the tenancy and always helpful whenever we needed assistance. Any maintenance issues were handled quickly and professionally, which made the whole experience very smooth. I would definitely recommend renting a property with Robertson.

Patel · 13 March 2026

★★★★★ 5/5

Google

Ana, is amazing! she is quick at responding, Knowledgeable on the matters of the housing and incredibly nice to talk to. At no point did I feel condescended or like a burden. It was a pleasure to talk to Ana and i was grateful for how quickly she responded and helped me with the issues I was facing. I also want to say Ben was amazing as well, with how quickly he came round to help with the problems I was facing and how he kept me in the loop with everything that was happening and what the problems were. Both Ana and Ben have been extremely kind and I just want to say thank you to the both of them.

Leah · 11 April 2026

★★★★★ 1/5

Google

Stay away from this company and Hameed!! I was a 2nd year student looking for a house with my friends for the year and we came across a really nice house we liked and this company was in control of the property. Basically fast forward a few weeks and we signed the contract and the house ours for the year however I had failed my uni year and wanted to move out. My friends already had a replacement in place and we was going to swap them for me however Hameed was extremely rude and difficult over the whole situation. He repeatedly threatened legal action despite having a back up tenant. Avoid this company at all costs. Hameed is the main guy there and he has zero lack of empathy and emotion. My mum went on to describe him as a crawl and heartless man and I really can't imagine the poor family this man has because they must be miserable being around someone so horrible. I'm from a relatively low income family and if we didn't take things higher to get out the contract, he could have ruined my whole families life over a couple of grand for no reason. Im sure if you look through reviews youll only see more stories like these dont ignore them and like I said stay away!

Only · 30 November 2025

★★★★★ 5/5

Google

After spending almost 6 months looking for a new flat that is nice and spacious as the one we have been living in was a bit smaller. My husband and I were almost helpless thats when we found a flat through Robertsons and Seb was really helpful since the first day when he showed us the property and helped us through the whole process. Now we are settled in the flat and it's the flat that we've always wanted. I would give Seb and his team five stars.

Phyllis · 2 November 2024

★★★★★ 1/5

Google

My experience with this company has been very disappointing, especially as a person of colour. While interacting with Hamid, I felt dismissed, disrespected, and undervalued. There were several situations where I was spoken to in a way that felt demeaning and discriminatory, which left me highly uncomfortable. In particular, I noticed a clear difference in how I was treated. My concerns were often ignored or brushed off, while others were treated more respectfully. These interactions gave me the strong impression that there is a lack of understanding and sensitivity toward ethnic minorities. The manager, Hamid, demonstrated inferior communication skills and a tendency to micromanage staff and tenants. Instead of fostering a welcoming and inclusive environment, Hamid’s style felt hostile and overbearing. As someone from a diverse background, I felt unwelcome and disheartened by the lack of respect shown to me and others in similar situations. I strongly urge anyone, especially people of colour or those who value professionalism and mutual respect, to think carefully before dealing with this company. My experience was highly negative, and I hope sharing this will help others make an informed decision.

Shelly · 1 October 2025

★★★★★ 5/5

Google

I can't stress enough how helpful Seb has been throughout the process of helping me to find a new flat after i spent almost 6 months looking for a new flat that is nice and spacious as the one i have been living in was a bit smaller. Can't thank him enough. five stars for him and his team.

Paul · 2 November 2024

★★★★★ 5/5

Google

We rented an a house for 5 years and there were no problems, in case of any failures or problems, the agency quickly solved them. The exchange of several things such as a boiler or a stove took place immediately and without problems, very nice service at the agency which always listens and will help, sincerely recommend.

Marta · 23 March 2026

★★★★★ 5/5

Google

I'm quite a stoic guy, and I'm not one to get overcome with emotion, but I must say I'm really chuffed with Robertson's. The staff really do go the extra mile, especially Hameed. He is very friendly and smiley and always makes sure we are okay, and even when we have an issue is on call throughout the day and into the evening. He calls out the repair guy as soon as an issue is raised and is very efficient. Definitely recommend. Great range of properties in their portfolio - all close to both university campuses. 10/10!👍👍👍

Ethan · 31 March 2023

★★★★★ 1/5

Google

AVOID AT ALL COSTS, Truly the worst letting agency I’ve ever dealt with I cannot overstate how awful my experience was with this agency. From the moment we moved in, it was nothing but stress, poor treatment, and outright neglect. The property was in a terrible state, mouldy, cold, and barely habitable. Our washing machine was broken from day one and remained broken for an entire year, despite repeated requests for it to be repaired. They refused to fix anything, ignored our emails, declined our calls, and left us completely unsupported. Hameed, the owner, was particularly rude and dismissive, and I found his behaviour to be disgusting. Even worse, people would regularly enter the property without any notice or permission, an absolute breach of privacy and a serious legal issue. We had so many unexpected visits, inspections, and random drop-ins that we never felt safe or secure in our own home. Monthly inspections made it feel like we were being constantly monitored and harassed. If you’re considering renting through this agency, don’t. Protect your mental health, your finances, and your privacy, go elsewhere. This agency should not be operating.

Melissa · 15 July 2025

★★★★★ 5/5

Google

Lived in a property with 2 of my friends for a year whilst at uni. Amazing house, spotless when we moved in and little to no issues throughout the year. Landlord was very responsive to any issues, would highly recommend to any students in Southampton. I have since stayed with Robertsons due to my brilliant experience with them.

Rob · 27 June 2024

★★★★★ 1/5

Google

By far the worst estate agents I've ever had to deal with, where do i start...Firstly, after only being at the property for a matter of weeks, they tried to take our deposit without any explanation. After that, Hameed came over randomly to tell us he is ending our tennancy early, once again without any explanation. They constantly email us every day saying that we have viewings, and then never show up or let us know they're not showing up. They also just randomly show up and try to enter your property without giving 24 hours notice, which is illegal. Not only this, Hameed tried to come to our house and lock our spare room door saying that were not allowed to use it, even though we pay for the house. The estate agent, Hameed is clueless, and incredibly rude, and they do not care about their tennants. Avoid at all costs, not even worth 1 starNegativeResponsiveness, Quality, Professionalism, Value

Josh · 27 August 2022

★★★★★ 1/5

Google

Seems like Robertsons have deleted their listing once again to get rid of the bad reviews The managing director, Hameed, is either incompetent or uncaring about his job. Hameed in person has poor social skills and was often rude and condescending. Emails about issues with the property went unanswered, work to be done which was stated in the contract went unfulfilled and communication from him was barely comprehensible. Overall Hameed made the tenancy much more unpleasant than it had to be and seemed annoyed when asked to do his job.NegativeResponsiveness, Professionalism

Diego · 27 August 2022

★★★★★ 5/5

Google

I have been a tennant in Southampton with Robertsons for 3 years. I'm very happy with the level of professionalism when dealing with any issues, queries and concerns I have had. Robertsons houses and flats are kept to a very high standard and are a great value for money! Hameed has been my personal landlord during this period, whenever emergencies arise he is available 24/7. When improvements are needed he always delivers, he replaced the double glazed windows, doors and added a fence and patio when I was living at Devonshire Road. 5 star service!PositiveResponsiveness, Quality, Professionalism, Value

Anthony · 27 August 2022

★★★★★ 1/5

Google

Posting this review under a pseudonym so that Hameed doesn't harass me with phone calls threatening legal action, Again.... I was renting from Hameed with 3 other girls in the property. He would only speak to me with issues and dismiss the others. Communicating to him in any other way than in person was almost unintelligible. Rent was decent for the price but the amount of problems that come with renting from this agency is not worth it. After leaving my previous reviews Hameed called me and told me to take it down, after refusing to do so I had calls from him daily with the same threats that others have echo'd in these reviews. His laywer emailed me so I just called 101. Don't be afraid to speak up against Landlords such as Hameed. Write to your PM or call the non emergancy line. They are there to help. I can imagine that people a lot less resillient than i would cave into pressure and suffer by these actions.

Jaxon · 30 April 2022

★★★★★ 5/5

Google

I have known Robertson properties for the past 2 years which I have no regrets.The team is superb.Very happy to be a tenant. Will be renewing my tenancy again for another year. Thank you Hamed for your help.

Kombat · 27 November 2024

★★★★★ 5/5

Google

Been with Robertsons for multiple years now in 3 different properties. Always a very quick and simple renting process, every time Hameed was willing to show me as many properties as possible, even through multiple days of viewings, until I’ve found the right one. Very quick maintenance, a broken plug socket which is not really a priority was fixed within 2 days during Christmas season.

Zdeno · 6 January 2025

★★★★★ 1/5

Google

So Hameed has seen it fit to delete the previous reviews and pester new tenants into reviewing Robertson's in a bid to negate the negative reviews. The managing director of Robertsons is one of the most aggressively incompetent and inarticulate people I have ever had the displeasure of dealing with. Hameed seeks to exploit his tenants by not replying to emails; bullying tenants, and summoning people to the office "for a chat" if he feels they will not bow to his will. Maintenance requests are seldom listened to and deposits are rarely protected in time. My best advice? Avoid. Avoid. Avoid. But, if you don't believe me, here's an extract of a complaint I formally submitted to Robertson's...Hameed then saw it fit to give me back my full deposit AND £300 compensation for his abysmal behaviour.

Michael · 29 December 2025

★★★★★ 5/5

Google

Truly the best service I have ever had and the staff were wonderful. Thanks to Yasmin and Hameed they were so helpful and so nice and friendly. 10 of 10 would use services again.

Boo · 4 December 2024

★★★★★ 1/5

Google

Terrible customer service. After viewing a house that we explicitly showed interest in and said we will sign that day, They said they will call us to confirm details. After no call the same day we proceeded to call them everyday for 3 days after the viewing and got told the same excuse that the letting agent in charge of the house was on lunch break. To keep it short the house went to another group. The lack of communication and dishonesty most likely reflects how they will proceed to manage the property so I would strongly advise against using this company if you a student. In addition, the staff were extremely rude about the situation .

George · 30 November 2025

★★★★★ 5/5

Google

I am a current tenant of Robertson's, and I would like to commemorate both admin and lettings teams for making the process of moving into my first house as a student simple and stress free, which I'm extremely grateful for as moving can be very daunting for students, but through the help of the Robertson's team it was made easy. The maintenance team is also very responsive, as when my boiler had a malfunction it was replaced in no time and we were provided temporary heaters in this transition period. This is just a few of the factors for why I am renewing my tenancy for a second year.

Thomas · 27 November 2024

★★★★★ 5/5

Google

Recently signed a contract for student accommodation with Robertsons. Our agent Anna was very professional and explained everything clearly to us. There were no problems and everything was clear and efficient.

Adam · 4 December 2024

★★★★★ 5/5

Google

Luca was extremely friendly and helpful when showing me around the property and Anna was welcoming and answered any questions we had on the contracts. Overall a great interaction.

Louis · 27 November 2024

★★★★★ 5/5

Google

I rented a property with my friends on Wilton Ave and thought the service they provided was outstanding. The admin team were reliable and quick to respond to all our enquiry’s and concerns. The only regret I had was that we didn’t rent a property with Robertsons sooner!

Kieran · 31 October 2025