Trusted Agent profile · Southampton

Robertsons Independent Estate Agents Southampton reviews

3.9

★★★★★ Good

254 reviews across 2 platforms

81 London Road, Southampton, SO15 2AA

Robertsons Independent Estate Agents's office in Southampton, at 81 London Road, is rated 3.9 out of 5 across 254 reviews on two platforms, including 253 Google reviews rated 3.9.

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3.9 / 5

253

Reviews on Google

This office

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1

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

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About Robertsons Independent Estate Agents Southampton

Robertsons is an innovative, independent estate agency based in Southampton Which is built on the foundations of an honest, tailored and proactive approach to selling property without compromising on high levels of customer service. Whether you’re selling, letting or simply require financial advice, we have it covered

Reviews

Every review we hold for the Southampton office, from every platform, shown as written. First names only.

1/5

Google

Rating only, no written review.

Jayne · 4 July 2022

Agent replied · 4 July 2023

Dear Jayne, We appreciate you taking the time to provide us with your feedback on your experience with Robertsons. We aim to provide our customers with first class service, and reports of anything less than this are always treated with the upmost importance. We apologise for failing to satisfy your expectations, and would like to rectify our shortcomings. If you would be so kind as to provde us with specific feedback in relation to where we went wrong and what we can do to improve, you can email us at Southampton@robertsonsproperty.co.uk. With regards, Robertsons Customer Care.

1/5

Google

Rating only, no written review.

Jasmine · 4 July 2022

Agent replied · 4 July 2023

Please note that after checking back our records of over six years we have no record of anyone by this name, and so are unable to verify the validity of this review. The review has been passed on to google for removal. Kind regards, Robertsons Customer Care.

1/5

Google

Rating only, no written review.

Summer · 4 July 2022

Agent replied · 4 July 2023

Hi Summer, Thank you for your feedback. We are sorry to hear that you are unhappy with our service, but would really like to rectify this issue for you. Please email us at your earliest convenience at Southampton@robertsonsproperty.co.uk so we can try our best to help. Kind regards, Robertsons Customer Care.

4/5

Google

Rating only, no written review.

Luke · 4 July 2022

Agent replied · 4 July 2023

Dear Luke, Thank you for taking the time to provide us with a positive rating. We are glad to have provided you with a service you are happy with. Kind regards, Robertsons Customer Care.

4/5

Google

Rating only, no written review.

Elliot · 4 July 2022

Agent replied · 4 July 2023

Hi Elliot, Thank you for taking the time to provide us with your positive feedback. Kind regards, Robertsons Customer Care.

4/5

Google

Rating only, no written review.

Cathrine · 4 July 2022

Agent replied · 4 July 2023

Hi Catherine, Thank you for your feedback. We very much appreciate you taking the time to provide us with a review. If there is anything we can do to improve the service we provide, please email in at southampton@robertsonsproperty.co.uk so that we can better our service. Kind regards, Robertsons Customer Care.

5/5

Google

Rating only, no written review.

Laurynas · 4 July 2022

Agent replied · 4 July 2023

Dear Laurynas, Thank you for kindly posting a review of the service we have provided you as a tenant. We are always grateful for feedback. Kind regards, Robertsons Customer Care.

5/5

Google

Rating only, no written review.

Alfie · 4 July 2022

Agent replied · 4 July 2023

Thank you for your review. We appreciate your feedback on our service. Kind regards, Robertsons Customer Care.

5/5

Google

Rating only, no written review.

Kuldip · 4 July 2022

Agent replied · 4 July 2023

Dear Mrs Benning, Thank you kindly for taking the time to provide us with a review of the service at Robertsons; I am very glad to know that you are satisfied. It has been a pleasure to manage your portfolio these past eight years, and I would like to thank you for your long term loyalty. Kind regards, Hameed.

5/5

Google

Rating only, no written review.

Jake · 4 July 2022

Agent replied · 4 July 2023

Hi Jake, Thank you for posting this review. We are glad to hear that you are happy with us as your managing agent. Kind regards, Robertsons Customer Care.

5/5

Google

Rating only, no written review.

Joe · 4 July 2022

Agent replied · 4 July 2023

Dear Joe, Thank you for your review. We are pleased to hear that you are happy with the service we have provided you, as a tenant. Kind regards, Robertsons Cusomer Care.

3/5

Google

Rating only, no written review.

Jack · 4 July 2022

Agent replied · 4 July 2023

Hi Jack, Thank you for taking the time to provide us with a review. We are sorry to hear that we were unable to provide you with a service that you were happy with, but would love to hear where we went wrong so that we can improve our service for future tenants. Please feel free to email us at Southampton@robertsonsproperty.co.uk at your earliest convinience so we can try to fix wherever we let you down. Kind regards, Robertsons Customer Care.

5/5

Google

Rating only, no written review.

Gregory · 4 July 2022

Agent replied · 4 July 2023

Dear Gregory, Thank you for your review. I am pleased to hear that you are happy with our managment service. It is always great to do business with you. Kind regards, Robertsons Property Solutions.

5/5

Google

Rating only, no written review.

Jamie · 4 July 2022

Agent replied · 4 July 2023

Dear Jay, Thank you for providing us with a positive review. We are very pleased to hear that you are satisfied as a tenant of ours. Kind regards, Robertsons Customer Care.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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