Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEveryone was very helpful and friendly from the beginning of finding a property through my tenancy and through moving out. I moved out early and they were great at finding a replacement and being flexible with my move out date.
Minty · 28 May 2024
Agent replied · 11 December 2024
Hello Minty,
We are delighted to hear that you had a positive experience with us and we appreciated you saying such nice comments. Thank you for being a lovely tenant of ours and it was a pleasure to help you.
Kind regards
Robertsons Customer Care
★★★★★ 1/5
GoogleI would not recomend renting with robertsons. I walked away from the experience feeling extremley dissapointed at how we were treated. I had to remove a previous review after receiving a letter threatening legal action.
Jonathan · 20 August 2024
Agent replied · 11 December 2024
Hello,
Thank you for your feedback. We are very sorry to hear that you have been unhappy with the service provided by us here at Robertsons. We aim to provide our tenants with the best service possible, and reports of anything less than this are always treated with the utmost importance. We apologise for failing to satisfy your expectations, and we take complaints like these very seriously. If you would like to raise a formal complaint, please email us at southampton@robertsonsproperty.co.uk and further explain the shortcomings of your experience with us.
Kind regards
Robertsons Customer Care
★★★★★ 5/5
GoogleA pleasure to work with Seb and hameed were great
Robin · 14 July 2025
Agent replied · 14 April 2026
Hello Robin,
Thank you so much for your kind words! We’re delighted to hear that working with Seb and Hameed was a great experience. We really appreciate your feedback!
Best Wishes,
Robertsons Costumer Care
★★★★★ 5/5
GoogleFirst class agency. I am a landlord living abroad and have been unable to leave my current location during Covid - all issues related to the property have been handled professionally and in a timely manner and those little niggles that crop up from day top day sorted out effectively so I have happy tenants who want to stay.PositiveResponsiveness, Quality, Professionalism
I · 27 August 2022
Agent replied · 30 April 2023
Dear Ian,
Thank you kindly for your positive feedback. I am pleased to hear that you feel as though we have met your satisfaction in managing your property. It is always great to do business with you and again thank you for your review. Kind regards, Hameed.
★★★★★ 5/5
GoogleI first rang a few months ago and it was a quick and easy process to organise a viewing. The staff in the office were helpful with any questions I had about the property. The viewing was informative. Overall, the communication has been perfect, the property has been good so far and I’d recommend them to anyone looking to rent in Southampton!
Izobel · 4 July 2022
Agent replied · 30 April 2023
Hi Izobel,
Thank you for your kind review. We are pleased to hear that you have been satisfied with the service provided to you by us. Kind regards, Robertsons Customer Care.
★★★★★ 1/5
GoogleHouse infested of slugs, many faults that Hameed said would get fixed before we moved in never got fixed.
Got mould in every room.
Wasn't even clean when we moved in.
Tried to get my deposit back after leaving my room in a better condition than when I moved in and THIS GUYS DOESN'T REPLY OR TAKE ANY RESPONSIBILITY.
You know what, he can keep the deposit.
Just remember when you see him pull up with that new car how he bought it.
Giving bad service, lying to landlords and tenants (as speaking to the owner of the house we realised Hameed promised to fix multiple faults years ago).
Last time my house mate left a bad review, he got threatened with 'taking legal action', they came to our property to talk to us through the garden (cause they are the owners of the land and apparently can do that) and harassed his father with constant calls until he gave in and removed the review.
Will never again live in a Robertsons property.
Guillermo · 14 September 2023
★★★★★ 5/5
GoogleWe are landlords in Southampton and have been using Robertson’s tenant find only service for the last few years. In our experience, and compared to other agents we have used, Robertsons have marketed our houses effectively, found us good tenants, in good time and the move in process has generally been smooth. We will certainly continue to use their services moving forward.
P · 30 April 2022
Agent replied · 30 April 2023
Dear Pires,
Thank you kindly for providing Robertsons with a review. I am pleased to hear that you are satisfied with our service and will continue to use us. Kind regards, Hameed.
★★★★★ 5/5
GoogleGood place to rent from, treats you well
Harry · 14 June 2025
Agent replied · 14 April 2026
Hello Harry,
Thank you for your kind words! We're really glad to hear you've had a positive renting experience with us and felt well looked after. That means a lot to our team.
Kind Regards,
Robertsons Customer Care
★★★★★ 1/5
GoogleShocking agency run by a crazy rude immature and completely unexplainably subpar amateur named hameed who only excels in scamming youth and being a bully and being smart crafty to benefit himself, they promise rewards like “vodka” for leaving good reviews and doing things on time for them which you never get, They have completely rinsed our deposit money for minor jobs. Like to use defects in the house and it’s items as leverage against you when you moved in to a house that had these issues (So take pictures to combat their scams) it’s no shock every review basically says the same thing.
Callum · 27 July 2023
★★★★★ 5/5
GoogleSeveral and Ana have been amazing help us will all the correct paper work and help us throw it giving all correct advice.
Ben · 27 November 2024
Agent replied · 11 December 2024
Hello Ben,
Thank you for your positive feedback! We really appreciate your comments.
Kind regards
Robertsons Customer Care
★★★★★ 1/5
GoogleLandlords get a lot of bad press from the fact that 99% of them didn’t earn their wealth and started off better than the rest of us to the fact that 100% of rented income is taking money from the poorest in society and adding to the worsening housing crisis but it really is something everyone experiences when you find a landlord that has a genuine contempt for other human beings. Happy to live off the work of others while he finds any way of taking more through rent increases he doesn’t need to do and only squeezes harder to taking deposits for touch marks on a wall as if in your perfect (yet still obviously not up to date, insulated correctly or properly maintained to begin with) dwelling you make those at the bottom the target of your vile world view that will read this and say “oh but I took a risk with the spare halve a million I had lying around” “if it wasn’t for landlords there wouldn’t be houses” and other drivel he touts as if he knows what’s best for you because it’s best for him. All the best on continuing to be the literal inspiration of Dracula and continue to not understand what basic human empathy is. If you wish to discuss exactly why you are the most god awful of human beings I always do love watching mental gymnastics. Have a good day xx
British · 18 July 2023
★★★★★ 5/5
GoogleVery helpful staff, got stuff done quickly
Sophie · 14 June 2025
Agent replied · 14 April 2026
Hello Sophie,
Thanks for your feedback! We're really happy to hear you found our team helpful and efficient. If there's ever anything else you need, we're always here
to help.
Kind Regards,
Robertsons Customer Care
★★★★★ 5/5
GoogleRobertsons was fantastic in helping me secure my flat! They were professional, responsive, and made the process so easy. Highly recommend!
Damilola · 10 December 2024
Agent replied · 11 December 2024
Hello Damilola,
Thank you for your positive feedback, we really appreciate it and we're delighted to hear that you have had a good experience with us.
Kind regards
Robertsons Customer Care
★★★★★ 1/5
GoogleHorrible manager who has no regard for his tenants. Forcing a disabled person out the door is despicable. Broken windows with no keys, in this heat meaning flats are left as hotboxes and awful to live in. Walking into the flat without even knocking on the door. Just a couple of examples of a horrible, unprofessional, and awful manager. I know of at least two tenants who have been left with poor mental health because of the constant antics of the representative of this company. Your manager is a disgrace to the profession and to your company.
Naz · 20 June 2023
★★★★★ 5/5
GoogleThey were always quick and polite and helped us to find a property that suited our university schedule and budget.
Jean-Jaques · 4 December 2024
Agent replied · 11 December 2024
Hello Jean-Jaques,
Thank you for taking the time to leave us a kind review. The whole team here at Robertsons really appreciate it and are happy to hear that you were satisfied with our service.
★★★★★ 5/5
GoogleOverall experience went smoothly, Sebastian provided a very good house viewing and Ana helped clearly explain the paperwork.
Katie · 4 December 2024
Agent replied · 11 December 2024
Hello Katie,
Thank you for your kind words. We'll be sure to pass on the positive feedback to the rest of the team!
Kind regards
Robertsons Customer Care
★★★★★ 5/5
GoogleI have been renting through Robertsons for 2 years now and could not be happier with the service I have been provided by the company. They are always available for any issues that come up and have always sorted our issues out promptly. I would definitely recommend Robertsons to any students looking for somewhere to rent.
Sebastien · 30 April 2022
Agent replied · 30 April 2023
Dear Sebastien,
Thank you for taking the time to post a review for us. We really appreciate your positive feedback, and are very glad to hear that you are satisfied. Kind regards, Robertsons Customer Care.
★★★★★ 1/5
GoogleI've lived in a Robertson's property for the last year and a half. On the occasions I've spoken to Hameed he has been rude, disrespectful and talks down to students as I've heard from many students who use Robertson's. They provided poor communication regarding viewings, giving notice only the day before and not informing us if viewings were cancelled. I would strongly urge any student to STAY CLEAR!
Ethan · 16 January 2024
★★★★★ 1/5
GoogleGave 1 star because I had to to leave a review but they really dont deserve 1 star.
STAY AWAY from Robertsons the agent is not helpful.They will screw you over please find another agent.My partner had a major operation and all we kept getting was phone calls from the agent telling us we had to be out. Had to take my last review as I was threatened with court action
Lee · 7 November 2023
★★★★★ 5/5
GoogleVery friendly atmosphere, putting us first and very quick response ensuring an easy first time lease.
Dave · 4 December 2024
Agent replied · 11 December 2024
Hello Dave,
Thank you for taking the time to provide us with a review of the service that we provided. We are pleased to hear that you have been satisfied. Kind regards,
Robertsons Customer Care
★★★★★ 5/5
GoogleJust came here to sign our documents for our new uni house, service was great.
George · 9 December 2024
Agent replied · 11 December 2024
Hello George,
Thank you for your kind review, we really appreciate it. We're glad you've had a positive experience with us so far and it was a pleasure to meet you all!
Kind regards
Robertsons Customer Care
★★★★★ 1/5
GoogleManagement very rude
Jackie · 14 May 2025
Agent replied · 14 April 2026
Hello Jackie,
After thoroughly reviewing our records and communication logs, we were unable to find any client or correspondence under your name. As a result, we believe this may be a false review.
Kind Regards,
Robertsons Customer Care
★★★★★ 5/5
GoogleVery quick and efficient with a nice atmosphere that made signing the paperwork easy.
Aidan · 5 December 2024
Agent replied · 11 December 2024
Hello Aidan,
We really appreciate your kind review. It’s great to hear you had a good experience!
Kind regards
Robertsons Customer Care
★★★★★ 5/5
GoogleI'm a landlord with 40 years of experience in the residential letting business. The team at Robertsons have been looking after my properties for the last 5 years and during that period I have always been impressed with their enthusiasm and determination to offer a professional service.PositiveQuality, Professionalism, Value
Gary · 27 August 2022
Agent replied · 30 April 2023
Dear Gary,
Thank you very much for your review Gary. It has been a pleasure to manage your portfolio over the past 5 years, and I am glad that you have been happy with our management. Kind regards, Hameed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
