Trusted Agent profile · Southampton
★★★★★
221 reviews across 2 platforms
81 London Road, Southampton, SO15 2AA
Robertsons Independent Estate Agents's office in Southampton, at 81 London Road, is rated 4.0 out of 5 across 221 reviews on two platforms, including 220 Google reviews rated 4.0.
Robertsons is an innovative, independent estate agency based in Southampton Which is built on the foundations of an honest, tailored and proactive approach to selling property without compromising on high levels of customer service. Whether you’re selling, letting or simply require financial advice, we have it covered
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleIn my third year with Robertsons and overall a good experience. Nice place to live and the team are quick to respond to any issues with the house
Dear Matt, Thank you for your feedback. It has been a pleasure to have yourself and your housemates the past few years as tenants, and it is great to hear that you are happy with the service we have provided. Kind regards, Robertsons Customer Care.
1/5
GoogleIncredibly unprofessional and rude service would recommend anywhere else even if it is more expensive.
Hello Oscar, Thank you for your feedback. We are very sorry to hear that you have been unhappy with the service provided by us here at Robertsons. We aim to provide our tenants with the best service possible, and reports of anything less than this are always treated with the utmost importance. We apologise for failing to satisfy your expectations, and we take complaints like these very seriously. If you would like to raise a formal complaint, please email us at southampton@robertsonsproperty.co.uk and further explain the shortcomings of your experience with us. Kind regards Robertsons Customer Care
5/5
GoogleRented a house from Robertsons. Always responded to emails or phone calls quickly. Any maintenence issues I had , Robertsons passed onto the landlord and fixed quickly.
Hi Clare, Thank you very much for providing us with such positive feedback. We are very pleased to hear that you have been satisfied with your experience through us. Kind regards, Robertsons Customer Care.
5/5
GoogleThe whole process of letting the property was so easy and we were always supported throughout. The landlord was great and always answered our questions so quickly.
Dear Zee, Thank you for your feedback. We are very pleased to hear that you are happy with the service we have provided you. Kind regards, Robertsons Customer Care.
5/5
GoogleVery happy with the service. Extremely professional and helpful in finding the perfect accommodation for 6 uni students. Can't recommend enough!PositiveResponsiveness, Quality, Professionalism, Value
Dear Chloe, thank you for posting your review of Robertsons. It is brilliant to find out that our staff have been able to provide you with a service that you are happy with. Kind regards, Robertsons Customer Care.
1/5
TrustpilotStay away from this landlord
If you are looking for a hassle free landlord - go somewhere else. Hameed Afzal is rude, unethical and unprofessional in how he conducts his business.
5/5
GoogleI got my house for next year from these guys, they were helpful throughout, making it easy to concentrate on my uni work. Definitely recommend
Hi Ben, Thank you for taking out time to provide this review. We are pleased to hear that you were happy with the service we provided you throughout the renting process. Kind regards, Robertsons Customer Care.
5/5
GoogleHammed, our landlord is very attentive and we have had no issues with him or our flat since moving in.PositiveResponsiveness, Quality, Professionalism, Value
Dear Chelsea, Thank you for providing us with feedback on the service we have provided. We are glad to have met your expectations. Kind regards, Robertsons Customer Care.
5/5
GoogleIncredibly prompt and polite service. Responded to a maintenance request the same day. Very good all round service and would definitely recommend this lettings agents.
Dear Edward, Thank you kindly for submitting this review. We are very glad to hear that you have been satisfied with our service. Kind regards, Robertsons Customer Care.
1/5
GoogleThey took the entire deposit because there was dust on top of a cupboard and a tiny off cutting of paper under one of the beds, ridiculous. The owner was incredibly unhelpful in dealings with him. Do not use this estate agent for renting.
1/5
GoogleWorst I have ever met, especially with Hameed! Please check 1 star reviews before you start
5/5
GoogleVery quick to respond to calls and are very helpful with any queries we had. Would recommend!PositiveResponsiveness, Quality, Professionalism, Value
Dear Jake, Thank you for posting your review. It is great to hear that we have provided you with a service that has met your expectations. Kind regards, Robertsons Customer Care.
5/5
GoogleCommunication is great and they're quick to help with any problems we have. So far a very positive experience!PositiveQuality
Hi Amber, Thank you for your feedback. We are always glad to hear that we have provided you with a service that you are happy with as your managing agent. Kind regards, Robertsons Customer Care.
5/5
GoogleVery helpful estate agents, quick to answer the phone and efficiently sort out issues. Overall no complaints!!PositiveResponsiveness, Value
Dear Grace, Thank you for providing us with your feedback. We are very pleased to know that you are happy with the service we provided you as a tenant. Kind regards, Robertsons Customer Care.
5/5
GoogleStaff were informative and friendly and made sure everyone was included in emails
5/5
GoogleRobertsons have been fantastic for us. We love our house and any issues that we get are sorted really fast.
Dear James, Thank you for your review. We appreciate you taking the time to share your feedback with us. Kind regards, Robertsons Customer Care.
5/5
GoogleRobertsons have been very good. They are always easy to reach and sort issues out promptly. Thoroughly recommend.
Dear Edward, Thank you for posting a review of Robertsons. We are glad to hear that you are happy with our service. Kind regards, Robertsons Customer Care.
1/5
GoogleAwful experience! Avoid!!
Hello, Thank you for your feedback. We are very sorry to hear that you have been unhappy with the service provided by us here at Robertsons. We aim to provide our tenants with the best service possible, and reports of anything less than this are always treated with the utmost importance. We apologise for failing to satisfy your expectations, and we take complaints like these very seriously. If you would like to raise a formal complaint, please email us at southampton@robertsonsproperty.co.uk and further explain the shortcomings of your experience with us. Kind regards Robertsons Customer Care
5/5
GoogleA very high level all round of professional service provided for everything that I needed.PositiveProfessionalism
Dear Mark, Thank you posting your review. We are very glad to have positive feedback, and apprciate you taking the time to share it. Kind regards, Robertsons Customer Care.
5/5
GoogleReally good service and always quick to get back to youPositiveResponsiveness, Quality, Professionalism, Value
Dear Reece, Thank you very much for your review. We are pleased to hear that you are satisfied with our service and very much appeciste you sharing your feedback. Kind regards, Robertsons Customer Care.
5/5
GoogleEveryone was so informative and polite, would highly recommend.
5/5
GoogleExcellent company and service. Would highly recommend Robertsons!
5/5
GoogleRobertsons were very helpful and they are always quick to sort out our maintenance issues.
Hi Amy, Thank you for your kind review. We appreciate your positive feedback, and are glad to hear that you are happy with our team. Kind regards, Robertsons Customer Care.
5/5
GoogleHave been with Robertsons for about 3 years and has been a good experience overall.
Dear Ali, Thank you for taking the time to post this review. We are very glad to hear that you are satisfied with us as your managing agent, and it has been great to have you as a tenant. Kind regards, Robertsons Customer Care.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robertsons Independent Estate Agents's Southampton office has 221 reviews across two platforms: 220 on Google, 1 on Trustpilot.
Robertsons Independent Estate Agents Southampton is rated 4.0 out of 5 across all 221 reviews, and 4.0 out of 5 on Google from 220 reviews.
Robertsons Independent Estate Agents Southampton, 81 London Road, Southampton, SO15 2AA.
