Trusted Agent profile · Southampton
Verified
★★★★★
252 reviews across 2 platforms
1 Bellevue Road, Southampton, SO15 2AW
Part of Northwood, see every office.
Northwood's office in Southampton, at 1 Bellevue Road, is rated 4.3 out of 5 across 252 reviews on two platforms, including 224 Google reviews rated 4.3.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleAmanda and jack are very professional and helpful always available they’re help me out a lot really appreciate thank you
Thanks so much for the 5* review and your kind words. We really appreciate it and look forward to continuing to provide an excellent service for you.
5/5
GoogleWe live in South Africa and so really needed an agent to manage our rental property. Northwood has been great and have dealt efficiently and helpfully with everything. We have had no problems since they managed our property.
Thank you so much for this wonderful review, Caroline. We really appreciate your kind words and look forward to continuing to provide a 5 star service for you.
5/5
GoogleFirst time we have rented a property out. Northwood provided a very good service from the beginning. Excellent communications. Lovely staff, Jack to start with then Mandy, Aaron & Emma. All very friendly & helpful. Definitely recommended. Many thanks from Janet & Sarah
Thank you for your lovely, glowing 5 star review! We are glad to hear that you are very happy with the lettings service that we have provided!
5/5
GoogleHave rented my flat out with Northwood for over 15 years. Amanda Bevan and Emma have always been very helpful and sorted out any problems promptly. Find having guaranteed rent means you know where you stand financially.
Thank you so much for this wonderful review. We really appreciate your kind words and look forward to continuing to provide a 5 star service for you.
1/5
GoogleDO NOT RENT FROM THEM!! fancy loosing all your money on a property that's not worth what you pay. Just lost half my deposit because you have to have professional clean and carpet clean. The property was clean when we go it. Spent 8 weeks without a cooker. They could not care less. Money grabbing thugs. I wish I had taken a photo of the spare bedroon when I put a uv light on it. Professionaly cleaned my arse. Avoid at all cost.
1/5
GoogleDefinitely would not recommend. Terrible communication throughout a 3 year tenancy with them. From moving in, we asked for renovations to be looked at and sorted, such as mould, peeling paint and rust in the bathroom etc. We were told no to each request and meant we could not use the second bathroom. Furthermore our rent was increased despite us asking for and justifying updates in the flat and being told this was not possible. Upon moving out, we were given a bill for cleaning after we had paid for a clean. This was extortionately higher than other local services. We were also given an electric key bill 4 months after moving out due to a debt on the key which we did not see upon moving in, never went in to debt during the tenancy or as we left, The estate agents failed to provide evidence as to how this was not our charge, so we had to pay a further £60 for electricity that we had never used. This company have failed at every point during a 3 year tenancy and would not recommend them to anyone - it was a constant hassle and our rights were not taken into account at any point.
1/5
GoogleDo not use this company to rent with... quite happy to leave you weeks without an oven with small children... will happily rent a house out that has dodgy electrical repairs and sockets... will take half your deposit at the end of the tenancy - just because they can and give you ridiculous figures to cover it. Very bad customer service and attitudes within the office. Manager will never speak to you no matter what time of day you call they are always "too busy" or "not at their desk"... lots of other issues too but I can't write them all down individually... just avoid at all costs.
5/5
GoogleFantastic company who helped me rent out my apartment before I moved aboard. Jack and Amanda were very helpful and made the experience stress free and very simple. Would highly recommend Northwood.
4/5
GoogleLots of help and advice throughout the whole setting up process, plenty of useful trades to contact for necessary jobs that needed doing. Everyone keeps me informed of developments throughout. A comprehensive service.
Thanks for the 5 star review, Selane. We really appreciate your kind words.
5/5
GoogleCan't recommend Northwood enough! The whole team have been amazing but I'd like to especially thank Bradley Whittle,, he's been so helpful and very proffesional every step of the way. A honest lovely guy who's gone the extra mile for us. Big thanks from us all Bradley and wish you all the best in your career. 10/10
5/5
GoogleI’d just like to say a massive thank you to the whole team @ Northwood Southampton for arranging such lovely tenants for the past 3 years for my apartment, I’m now looking forward to the next 3 years! If your a landlord/landlady & want a life then leave all to the team & enjoy 👌 Thanks again …
5/5
GoogleWe have been with Northwood for a number of years and have always found Emma and Amanda quick to act and professional in their approaches to any tenant issues
Thanks so much for the 5* review and your kind words. We really appreciate it. :-)
5/5
GoogleAs a landlord I found Northwood a great company to use. Amanda helped source my tenant and kept me updated during the process. Very professional and informative.
Thank you for your lovely, glowing 5 star review! We are glad to hear that you are very happy with the lettings service that Amanda has provided.
5/5
GoogleI have used Northwoods for over 7 years and and have had the best service to date. The staff are very helpful and having the confidence in them to deal with issues has been great. Definitely recommend Northwoods if you are looking for any services they provide. Best in Southampton from experience.
5/5
allAgents"Let our rental property out..."
Let our rental property out through Northwood Southampton. Throughout the process they were extremely informative and gave regular updates. They went above and beyond to secure a tenant whilst being extremely thorough. The level of quality service means I would definitely recommend to anyone buying, selling or renting.
5/5
GoogleI’ve been dealing with Northwood estate agents for over 3 years in Southampton and have found them a great bunch! I’m currently enrolled on the Guaranteed rent scheme & find it suits my needs and would highly recommend hence the 5 ⭐️ review. Thanks again to all the staff @ Southampton branch 👍
5/5
GoogleWe have been dealing with Northwoods in Southampton for a while now and found the whole team very professional and friendly,we have dealt with a few different agents but Northwoods are by far the best. Emma who deals with the maintenance is always polite and manages to sort repairs in good time.
5/5
GoogleVery personal and amiable services. Amanda and Emma always help on the swifest way when we need it, many thanks to them.
Thanks for the 5 star review, Catherine. We really appreciate your kind words.
1/5
GoogleOne of the worst experiences of my adult life has been renting through these guys. Lied about fireplaces being operational to get us to sign, then revealed they were not. We complained, we moved in, one was replaced the other was extremely dangerous an we had to contact safety experts privately. Nearly killed our family with a lack of diligence, fireplace revealed had actually caught fire previously and was not safe. Proper alarms were installed. Managers said they were aware staff kept lying to customers. No action taken At every turn the service was lower than acceptable. Reported to trading standards. Months of complaints being downplayed.
5/5
GoogleExcellent service from Northwood, they’ve been so efficient with getting everything sorted for our new move and we couldn’t be happier. Thank you!
Thank you so much for this wonderful review, Bethany. We really appreciate your kind words and look forward to continuing to provide a 5 star service for you.
5/5
allAgents"Exactly the type of letting..."
Exactly the type of letting agent you want. They were very easy to contact, very responsive to all questions, friendly, and considerate of your working conditions and availability.
1/5
Google*WARNING!* DO NOT RENT FLAT 36 SANDELL COURT! Awful condition flat, awful landlord! Beware! Northwoods no help at all!
5/5
GoogleThe staff at Northwood are nothing but exceptional. Constantly updated, quick responses, couldn't ask for anything more from a lovely estate agents. Thankyou for all your help
Thank you for your lovely, glowing 5 star review! We are glad to hear that you are very happy with the lettings service that we have provided!
5/5
GoogleI used Northwoods 'tenant find only' service to secure a tenant into my property. I found Northwood to be extremely personable, approachable and professional. Northwood found me a tenant very quickly and the whole experience was incredibly efficient. I would definitely recommend Northwoods services.
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