Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter a really bad experience with mann and countrywide i found a flat with Northwood. From start to finish they were fantastic, any problems they would be on to my landlord straight away. After renting with them for 3 years i have now brought my own house, checkout was done straightaway and depoist was back after a week which is a massive relief seeing as mann took a month. Thankyou Northwood for regaining my trust with lettings after a bad experinece and your support the last 3 years.
Emz · 2 January 2018
★★★★★ 1/5
GoogleIf I could give zero stars I would. They are beyond awful. Only rent from these people if the next option is a park bench. Far too many issues to go into and really dont care about the tenants.
Graham · 4 June 2024
★★★★★ 1/5
GoogleWARNING
WARNING
WARNING
DO NOT USE NORTHWOOD
I have never came across such an unprofessional company in my life... I have had nothing but trouble since day one. I know they are a company trying to make money but that is all they care about! They do not give a flying f##k about their customers. They put the phone down when they don't like what they hear... they lie and manipulate people to get what they want!
And as for Kieran.... WOW. Meant to be a managing director but I don't actually think he knows his left from right!!!! They are so professional that they even sit there and make up fake google profiles to give themselves a good review!! And also to push the bad reviews further down!
USE THIS COMPANY AT YOUR OWN RISK!!!!!!!!!!!!!!!!!!
Aim · 11 February 2017
★★★★★ 5/5
GoogleI have recently moved out of my house and was unsure if I wanted to rent or the sell the property. I called Northwood and had a few questions as I am very new to the whole thing. The whole team were very helpful and I had a free evaluation of my property booked in no time.
I would highly recommend this company due to their professionalism towards Landlord as well as tenants.
5 Stars
Josh · 2 January 2020
★★★★★ 5/5
GoogleRecommend this agent, get all you could expect services from them, make moving less stressful. Great thanks to Angela. Definitely a 5 star!
Susan · 2 January 2020
★★★★★ 5/5
GoogleHaving been with Northwood over a year, I have to say Amanda does an OUTSTANDING job, always responds quickly and tries to sort stuff as fast as possible.
Would recommend.PositiveProfessionalism
Clarissa · 1 January 2022
Agent replied · 31 December 2024
Thank you for leaving us a 5 star review! Amanda would personally like to thank you for your kind words and is thrilled to hear that you were pleased with the brilliant customer service she provides!
★★★★★ 5/5
GoogleNorthwood have been fantastic throughout the whole process of searching and applying for a flat. Jack and Amanda have been extremely friendly, helpful, and communicative, and have supported us with all aspects of our application and referencing. Thank you!
Charlie · 1 January 2024
★★★★★ 1/5
GoogleInitially, seemed to be a reputable company, however, Massively ripping off my deposit, to renovate and paint the property at my expense, ignoring the fact that notmal wear and tear could affect the property. Even though, its been cleaned up to scratch before the end of my tenancy. Please beware, and ensure that your deposit is protected by an approved scheme before signing any contract
Amr · 10 February 2021
★★★★★ 2/5
GoogleThey may be nice people but it always TAKES AGES TO FIX STUFF < wont do anything until you actually visit them 5 times and go mad ape - always finding excuses. Lied to us (tenants) way too many times "your carpets will be changed before you move in" "walls will be painted over before you move in" "bathroom will be fixed soon" etc. etc.
Noxe · 26 January 2018
★★★★★ 5/5
GoogleI would like to thank mandy and all of her team at northwood southampton for doing a great job in finding our property very helpfull i would stronly recomendnorthwood gordon webster
Gordon · 8 January 2024
★★★★★ 5/5
allAgentsI got my flat through
I got my flat through Northwood.During this process,I saw a lot of professionalism in them.They carried out due diligence in all the process, they were following closed and give up date as we progressed.Thumbs up for the great job
Anyaoha · 22 May 2023
★★★★★ 5/5
allAgents"I got my flat through..."
I got my flat through Northwood.During this process,I saw a lot of professionalism in them.They carried out due diligence in all the process, they were following closed and give up date as we progressed.Thumbs up for the great job
Chinenye · 22 May 2023
★★★★★ 5/5
GoogleVery professional company; good advice and communication throughout. Really pleased with their service. Highly recommended.PositiveQuality, Professionalism, Value
Chris · 10 February 2022
Agent replied · 9 February 2025
Thank you for leaving us a 5 star review!! It means a lot to the team!
★★★★★ 1/5
GooglePathetic service and no communication at all tuck 2 months to get back my deposit. Claiming we have to pay towards painting property when lived there 6 yrs. Do not use this company. And House we rented had illegal wiring. Mold must I go on infact it should not have been rented out!
Richard · 9 January 2021
★★★★★ 5/5
GoogleProfessional team that was always available to support me when I've used their services. Recommended.
Monica · 1 January 2022
Agent replied · 31 December 2024
Thank you for leaving us a 5 star review!! We hope to work with you again in the future!
★★★★★ 5/5
GoogleGood service. Nice store
Mark · 10 February 2023
Agent replied · 9 February 2025
Thank you for your lovely review! We are glad to hear that you are very happy with our services.
★★★★★ 5/5
GoogleHaving recently moved some properties over to Northwood I have no hesitation in recommending them to other Landlords. Personal service was brilliant and was kept informed at every stage of the way. James let my property very quickly with a new tenant who I know was also impressed with the whole process. Good work Northwood.
Mark · 2 January 2019
★★★★★ 5/5
GoogleVery helpful with inquiries on a property I had been looking at for a while and the staff was brilliant and helped me with a lot of things I needed to consider but the house just wasn't for me. Very helpful and would recommend people to use them in the future!
Owem · 11 February 2017
★★★★★ 1/5
GoogleSay goodbye to your deposit. Agency won't fix a thing because is too expensive. Worst agency so far in my experience. Waste of time, money and energy. Avoid them if you have the option and if you sign prepare for the worst
Ovidiu · 10 February 2021
★★★★★ 5/5
GoogleSort out problems fast
Sue · 10 February 2022
Agent replied · 9 February 2025
Thank you for leaving us a 5 star review!!
★★★★★ 5/5
GoogleVery supportive throughout the whole process! Made us feel very comfortable.
Airen · 1 January 2024
★★★★★ 5/5
allAgentsI searched for room to rent
I searched for room to rent for over 3 months before meeting Northwood lettings agency and they have been helpful in getting me a 2bed flat. I really appreciate that.
Janet · 11 March 2022
★★★★★ 5/5
allAgents"I searched for room to rent..."
I searched for room to rent for over 3 months before meeting Northwood lettings agency and they have been helpful in getting me a 2bed flat. I really appreciate that.
No · 11 March 2022
★★★★★ 5/5
GoogleI want to leave here a very nice review for Miss Angela and I really appreciate her customer service. Many thanks for your help and she is doing Northwood Agency looking brilliant.
Have a nice day everyone...
Maximilian · 2 January 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.