Trusted Agent profile

Morris Dibben reviews

★★★★★ Great

195 reviews across 2 platforms

38 Portsmouth Road, Southampton SO19 9AD

Morris Dibben's Southampton office at 38 Portsmouth Road is rated 4.4 out of 5 across 195 reviews on two platforms, including 153 Google reviews rated 4.9. The 42 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Morris Dibben won in 2026. Checked 9 October 2026.

Google logo

4.9 / 5

153

Reviews on Google

This office

Trustpilot logo

42

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Morris Dibben. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Southampton office, from every platform, shown as written. First names only.

5/5

Google

Rose Cottrell stands out as the most responsible and efficient agent we've ever encountered. Throughout our rental journey, she has been a beacon of support, ensuring every step was smooth and stress-free. Her dedication and expertise are evident in every interaction. We truly appreciate her invaluable assistance and can't recommend her highly enough. A star agent in every sense!

Xinni · 25 October 2023

Agent replied · 21 June 2024

Thank you for your terrific recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rose and Ian were extremely helpful, friendly and knowledgable - a really good experience

Gill · 22 June 2023

Agent replied · 21 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I can highly recommend Rose. She is very professional, friendly and always helpful.

Magdalena · 22 June 2023

Agent replied · 21 June 2024

Thank you for your recommendation and taking the time to leave your 5* review! - Kind regards, Scott @ Customer Relations.

5/5

Trustpilot

Tyler Hardy

Tyler Hardy, What an amazing young lad. Thank you so much positive, proffessional and very informative. I have seen many estate agents lately none have been as passionate and happy to help, please don't ever lose this fresh mindset and good attitude

Jasmine · 18 September 2025

1/5

Trustpilot

Awful customer service

Awful customer service. When people say they can't trust estate agents, these are the people they're talking about. Never respond to emails, we had second thoughts about dealing with MD so asked to cancel our contract within the 14 days period, they have not and basically refuse to confirm that we're out of contract and have only tried to be pushy sales people on the phone. Morris Dibben Southampton.

Will · 11 October 2024

5/5

Google

I have used Morris Dibbons for 3 years now. Only when I had a leaking in a flatI rented, which demanded so much time to deal with, I understood how important it is to have a management company. I would like to mention Eva Bartoszek from the Woolston branch which was AMAZING in the way she was dealing with problematic issues from other management company who were giving so much hassle. She took her time to explain me what to do and assisted in every way possible. If I had a business, I would have her in my team ANY day! Thank you!

Ben · 22 June 2020

Agent replied · 21 June 2024

Wonderful to read Ben that you had a fantastic experience with our local Morris Dibben team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.

5/5

Google

Excellent service. Thank you Billy, great communication, quick to respond and went above and beyond what was expected. I highly recommend.

Hanna · 22 June 2022

Agent replied · 21 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Another excellent re-let by Rose and Ian at the MD Woolston office, the new tenant moved in as soon as the redecoration and cleaning was completed. All the checks and paperwork completed with ease, first rent payment already received with both tenant and landlords happy.

Paul · 22 April 2024

Agent replied · 21 June 2024

Hi Paul, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care

5/5

Trustpilot

Excellent service!

Mark & Charlotte and the whole team provided a very professional and efficient service during the sale of our house and the purchase of our new home. Always kept us up to date with everything and helped drive everything through as quickly as possible. Great service and communication. Highly recommend!

Lisa · 21 May 2025

5/5

Google

Amazing.Ian made sure everything ran very Smoothly he even helped me move my sofas in . Incredible service . Couldn’t ask for better. Highly recommendPositiveResponsiveness, Professionalism

Jay · 22 June 2021

Agent replied · 21 June 2024

Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.

5/5

Trustpilot

I had great interaction with the team…

I had great interaction with the team involving @Liam & Amelia, very supportive and quick to respond on call and on emails. Highly appreciated the professionalism provided and smooth process guided under Morris Dibben. I highly recommend to everyone searching for a place to call home.

Sammy · 17 June 2025

5/5

Google

Really nice team, thank you Laura, Emily and Ian for all your help, great communication, would definitely recommend

Trudie · 22 June 2022

Agent replied · 21 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

If you want to rent or let in the area then Morris Dibben Woolston should be your first and only stop. Rose in particular was SUPER helpful and took the time to explain everything in a friendly and understandable manner. Really excellent service! Highly recommended.

Catharine · 22 February 2024

Agent replied · 21 June 2024

Catharine thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I've had a very good experience with Rose and the team. Would recommend using this letting agency!

Kelly · 22 June 2022

Agent replied · 21 June 2024

Thank you for your excellent 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Having dealt with a couple letting agencies in the past, I can confidently say that my experience with Morris Dibben was excellent! Rose and Emily both helped me through the whole process, gave me all the information so that I could make informed choices, answered my questions very quickly even on weekends and overall made the whole process go very smoothly. I have no complains.

Carla · 22 June 2022

Agent replied · 21 June 2024

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

As a prospective renter I had a fantastic experience with Rose and Laura who were both very helpful, kind and shared lots of information. Rose in particular was very sensitive, inclusive and informative. A welcome change to the hostile experience from estate agents at the moment when viewing houses as a prospective buyer. I would use Morris Dibben in future based off this experience ☺️

Nath · 22 June 2022

Agent replied · 21 June 2024

Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

An estate agent you can trust the whole team Rose, Laura and Ian are very professional and friendly and their customer service is absolutely amazing. Helped me through the process of finding my new home and to move in kept me updated all the way. Highly recommend Morris Dibben for all your property needs.

Tamás · 22 June 2023

Agent replied · 21 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Daisy worked hard to get us in quickly. Thank you. 5 stars.

Stephanie · 17 March 2026

5/5

Google

I spoke to a lovely woman called Rose, who really gave me the time of day and listened to what I had to say. I had many queries, of which she answered them all with really sound advice. Perfect standard of service and very professional, I really couldn't fault her.

Ben · 22 June 2023

Agent replied · 21 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Thanks a lot Rose, the journey so far has been very smooth. You are very helpful and respond on time to any query, you are a great communicator and I must say we are very happy the way you have been handling things. Please keep up the good job.

Pascal · 23 February 2025

5/5

Google

What a top notch company this is, the Woolston branch and Ian and Rose that have handled by let have done a very professional job of letting my last house, well done.

Robert · 7 June 2024

Agent replied · 21 June 2024

Many thanks for the fantastic 5* review Robert. Kind regards, Lucy, Customer Relations.

5/5

Google

I had the absolute pleasure of working with Rose to secure my new flat and I can’t recommend her enough! From her very first email, she was incredibly kind, professional and genuinely supportive. When the first property didn’t work out, she … More

Rasheedat · 29 March 2025

5/5

Google

Great communication and dedication from Laura at this branch. She went above and beyond to help find our next home. The whole team are very professional, approachable and extremely helpful. Making the letting process straight forward and stress free ☺️ Thank you for your hard work!

Natasha · 22 June 2023

Agent replied · 21 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Unprofessional service, poor communication, avoid!

Terrible experience with Morris Dibben. Poor communication, unresponsive staff, and unprofessional service throughout. Maintenance issues were ignored, and getting anything resolved was a struggle. They were quick to take money but slow to help tenants. Would not recommend renting through them, avoid if you want a hassle-free experience!

Stephanie · 31 January 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Morris Dibben's Google reviews

Questions about Morris Dibben

How many reviews does Morris Dibben have?

Morris Dibben's Southampton office has 195 reviews across two platforms: 153 on Google, 42 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Morris Dibben's rating?

Morris Dibben is rated 4.4 out of 5 across all 195 reviews, and 4.9 out of 5 on Google from 153 reviews, checked 9 October 2026.

Has Morris Dibben won any awards?

Yes. In The Trusted Agent 2026 awards: Morris Dibben, Southampton won Trusted Agent; Morris Dibben, Romsey won Gold.

Where is Morris Dibben's Southampton office?

Morris Dibben, 38 Portsmouth Road, Southampton SO19 9AD.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.