Trusted Agent profile · Southampton
★★★★★
195 reviews across 2 platforms
38 Portsmouth Road, Southampton, SO19 9AD
Morris Dibben's office in Southampton, at 38 Portsmouth Road, is rated 4.4 out of 5 across 195 reviews on two platforms, including 153 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Morris Dibben won in 2026.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotMorris Dibben were apsolutely brilliant…
Morris Dibben were apsolutely brilliant when we were buying a property through them. From start to finished they listened, went above and beyond, chased our chain to help progress, always had time for us. Highly recommended. They are a fabulous team.
5/5
GoogleDaisy worked hard to get us in quickly. Thank you. 5 stars.
5/5
GoogleI spoke to a lovely woman called Rose, who really gave me the time of day and listened to what I had to say. I had many queries, of which she answered them all with really sound advice. Perfect standard of service and very professional, I really couldn't fault her.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks a lot Rose, the journey so far has been very smooth. You are very helpful and respond on time to any query, you are a great communicator and I must say we are very happy the way you have been handling things. Please keep up the good job.
5/5
GoogleWhat a top notch company this is, the Woolston branch and Ian and Rose that have handled by let have done a very professional job of letting my last house, well done.
Many thanks for the fantastic 5* review Robert. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had the absolute pleasure of working with Rose to secure my new flat and I can’t recommend her enough! From her very first email, she was incredibly kind, professional and genuinely supportive. When the first property didn’t work out, she … More
5/5
GoogleGreat communication and dedication from Laura at this branch. She went above and beyond to help find our next home. The whole team are very professional, approachable and extremely helpful. Making the letting process straight forward and stress free ☺️ Thank you for your hard work!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional service, poor communication, avoid!
Terrible experience with Morris Dibben. Poor communication, unresponsive staff, and unprofessional service throughout. Maintenance issues were ignored, and getting anything resolved was a struggle. They were quick to take money but slow to help tenants. Would not recommend renting through them, avoid if you want a hassle-free experience!
5/5
GoogleIan and Rose helped me and my partner find our first apartment together, the process was streamline and fast with no problems. Very friendly and helpful, accommodating to time changes too.
Thank you for taking the time to leave us this tremendous 5* review Harry Macklin. Kind regards, Lucy, Customer Relations.
5/5
Trustpilotfast and stress-less letting process
It was the ever smooth process of letting since i got to the UK some years ago, fast and good customer care. @Anais, she is just a professional with good customer relation, keep it up guys.
5/5
GoogleSmooth experience with Morris Dibben. The agent assigned to me (Rose) was prompt, helpful and kind enough to answer all my questions regarding my let process.
Many thanks Toshan V for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently rented a place with morris dibben our estate agent rose was absolutely amazing. She handed every question we had in a timely manner and just all round a lovely polite person. Can not thank you enough rose
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRose has done very good task to get the house which we liked and complete all the statutory requirements as planned. Very spontaneous communication on email and phone. Thanks
Hi Milind! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleVery helpful and a pleasure to deal with, I sold my property and needed to rent somewhere quick and the staff did everything they could to help me. I would highly recommend this company to anyone and they won’t be disappointed.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful and seamless process of getting a new home... Thanks alot Rose of Woolston office for working tirelessly to get us a great house!Roy
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleTerrible management of the deposit. We left our apartment 16 days ago, they do not know yet how much money they would like to take from our deposit and they have no idea by when they will have the quotes. We don't recommend this agency, and fortunately we already "saved" some friends from them!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
5/5
GoogleTheir services are beyond expectation. They will go extra miles to satisfy their clients. I will recommend everyone to try their services. Lawrence Daniel.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleRose, Emily and Ian have done a fantastic job of renting our property out within a day of it being listed. They've also been hugely professional and timely regarding all contractual matters. I'd recommend their services to anyone renting a property
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly praise Laura and Ian with the help they gave me with my move it was a complicated situation but they resolved it in record time and friendly staff too.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotSeamless service
The process was pretty much seamless and we were helped in every stage possible. They did make a lot of adjustments with us and made it easier. Highly recommended!
5/5
GoogleFirst time renting, the staff there friendly and great! Especially the agent rose who helped me along the way moving in and sorted out many issues that I had!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLaura, Rose and Ian have been extremely helpful. They were very kind, patient and could't do enogh for us. Best letting agets I had the pleasure to deal with.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs a first time tenant in UK, I must have to admit that I was so lucky to meet Ian in helping me to find a nice and affordable apartment. His extremely professional team has saved me a lot of time in finishing the documentations and agreement. Thank you.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleVery helpful and seamless process of getting a new home... Thanks alot Rose of Woolston office for working tirelessly to get us a great house!Roy
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Morris Dibben, Southampton won Trusted Agent; Morris Dibben, Romsey won Gold.
