Trusted Agent profile · Southampton
★★★★★
195 reviews across 2 platforms
38 Portsmouth Road, Southampton, SO19 9AD
Morris Dibben's office in Southampton, at 38 Portsmouth Road, is rated 4.4 out of 5 across 195 reviews on two platforms, including 153 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Morris Dibben won in 2026.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
1/5
Trustpilotyears ago purchased a house paid to…
years ago purchased a house paid to have survey done had to have roof on extention redone and floor levelled but he did not notice the central heating was working and needed 4k spent onit to get it sorted no redress
5/5
GoogleIan, Laura and Alison have been great helping us move in to our dream apartment. They have been always polite, accommodating and helpful! Ian gave us a second viewing at very short notice and really made us feel like valued customers. Highly recommended!
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleIt's been an absolute pleasure working with you,a seamless process.
Matthew Igbinosa thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLack of professionalism
Lack of professionalism, arrogant employees. It has been 3 months since my offer was accepted and there has been no progress (even the searches). I was lied to twice by Morris Dibben Bitterne Southampton employees. Not recommend it.
1/5
TrustpilotTerrible
Terrible. Error on memorandum of sale meant error with mortgage offer. I had mortgage offer 2 months before anyone their end realised it hadn't been received by solicitor or EA. No communication throughout.
5/5
GoogleGreat service very thorough and helped through each stage of the process would recommend 👍 …
Wonderful to read your comments and glowing 5* review! - Best Wishes, Scott @ Customer Relations
5/5
GoogleExcellent and very professional service with friendly helpful staff.
Thanks for the excellent 5* review. best wishes, Lucy, Customer Relations.
1/5
GoogleUnfair and unhelpful customer service
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldnt recommend this branch and their team enough! Excellent service at all times, would especially like to mention Ben the lettings manager who couldn't do enough to help, true professional and very genuine.
Thank you for taking the time to leave us this excellent review, it is great to see that the Morris Dibben team were once again able to provide their proven 5* service. I will ensure that that Ben gets this feedback. Kind regards, Regan
5/5
GoogleIt was a good experience with this agency especially my negotiator Laura who is very cooperative and helpful.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleProfessional and friendly. Laura and Ian have been very helpful and responsive throughout the entire process.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleBeen brilliant. Rose our estate agent is lovely and has made everything so easy for us!
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotEmily jones
Emily jones was working day and night so i could secure my flat.
1/5
TrustpilotStay away from Morris Dibbens
Stay away from Morris Dibbens if you want to get your security deposit back
5/5
TrustpilotGreat service
Great service, very professional, highly recommend Morris Dibben Southampton.
5/5
GoogleIt was nothing less than an excellent service from Alison, supported by her colleagues. Thank you.
Thank you for your kind comments and wonderful 5* review! Best wishes, Scott (Customer Relations)
5/5
GoogleVery helpful people. I found an amazing apartment through them and can warmly recommend the agency.
Thank you for taking the time to leave us this excellent review, it's great to see that the Morris Dibben team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.
3/5
GoogleThe girls in the office are outstanding. Laura especially went the extra mile in our situation and we really appreciate it.
5/5
GoogleOutstanding service from a very professional team, I could not believe how easy it was for us to find our new home. A big thumb’s up for Morris Dibben, they come highly recommended! Chris S and Ashlin L, Hedge End
1/5
Googleripoff the people and unhelpful very bd l never recommend this agency to anyone do not put any holding fee if u do put just forget about it.
5/5
GoogleGreat letting agency, very experienced staff who helped us with letting our house through the best advice and customer care. Thank you
4/5
GoogleRating only, no written review.
Thank you for leaving us a review. Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
TrustpilotUnprofessional,GDPR Breach
Unprofessional,
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Morris Dibben's Southampton office has 195 reviews across two platforms: 153 on Google, 42 on Trustpilot (across the whole business).
Morris Dibben Southampton is rated 4.4 out of 5 across all 195 reviews, and 4.9 out of 5 on Google from 153 reviews.
Yes. In The Trusted Agent 2026 awards: Morris Dibben, Southampton won Trusted Agent; Morris Dibben, Romsey won Gold.
Morris Dibben Southampton, 38 Portsmouth Road, Southampton, SO19 9AD.
